SharePoint Conference Recap - Adoption Session
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Transcript of SharePoint Conference Recap - Adoption Session
KMA SharePoint Recap
Welcome and Introduction
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Why We’re Here: SharePoint Conference 2011
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Six people
• One week
• Cross-country
• Conference fee
• Travel expenses
• Opportunity cost
• Total: > $50,000
KMA’s Investment
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Cool stuff we learned at SPC11
• Why we think it matters to you, our clients and prospects
• What we recommend you do next as a result.
Today’s Approach: 3 Simple Themes
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Client: "We don't have a development farm.”
Consultant: No, actually, you don't have a production farm."
A Couple Quick Highlights – Best Quote
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• SQL 2012 (“Denali”)
– 7,500 concurrent users
– 14 TB content database
– 107 million records in search results
• UNPLUGGED ON STAGE
• Full failover in 42 seconds
A Couple Quick Highlights – Best Demo
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Agenda
Time Topic Owner
9:30am – 9:40am Introduction Mike Gilronan
9:40am – 10:00am Project Server Amy Talhouk
10:00am – 10:30am Adoption Chris Bortlik &
Karina Vatynskaya
10:30am – 10:50am Business Process Automation
(non-Developer version)
Deanne Damato
10:50am – 11:00am BREAK
11:00am – 11:30am Social Computing Mike Gilronan
11:30am – 12:00pm External Facing Websites
(Extranets and WWW)
Derek Cash-Peterson
12:00pm – 12:30pm Business Intelligence with SQL Server 2012 Chris McNulty
Close
Drive Adoption and Get Users Excited about SharePoint 2010
Chris Bortlik Karina Vatynskaya
SharePoint Technology Specialist Analyst
Microsoft Knowledge Management Associates
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Portions of this presentation were originally presented by Chris Bortlik and Scott Jamison at the 2011 SharePoint Conference.
The original slides presented can be found here:
http://tinyurl.com/spc11adoption
Attribution
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Part 1: The Challenge of Adoption
• Part 2: Must-Haves in Your Adoption Strategy
• Part 3: Find Your Killer Application
• Part 4: Must-Have Resources
Session Info
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Microsoft SharePoint technology specialist • Joined Microsoft in 2008 • Microsoft customer for 14 years prior • Works with Enterprise customers and partners in the
Northeast • Speaks frequently at Microsoft events, SharePoint
Saturdays, user groups, webinars • “SharePoint Insider” • Blog: blogs.technet.com/cbortlik • Twitter: @cbortlik
Who is Chris Bortlik?
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Part 1: The Challenge of Adoption
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Connecting SharePoint to Biz Goals – Users want to see the connection
– Outcomes, not requirements
• Elegant Solution Design – Don’t make users go through five screens to do one task
– Example: Tagging instead of folders
• ‘WIIFM’ – “What’s in it for me?” – users want to understand what they get
out of using the system (why they have to add metadata, for example)
What Users Want
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Part 2: Must-Have Elements to Your Adoption Strategy
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
1. Communication Plan
2. Training Plan
3. Content Conversion Plan
4. User Support Plan
5. Incentives and Reward Plan
6. Executive Sponsorship Plan
7. Information Architecture Plan
Must-Have Elements
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
1. Communication Plan
2. Training Plan
3. Content Conversion Plan
4. User Support Plan
5. Incentives and Reward Plan
6. Executive Sponsorship Plan
7. Information Architecture Plan
Must-Have Elements
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Frequent – CEO Blogs – Town Hall Meetings – Posters
• Fun – Online Scavenger Hunts – Portal Naming Contest
• Two-way – Survey/Feedback – Polls
Communications Plan – KMA Best Practices
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• WIIFM – saving time – One Stop Shop – Collaboration
• Have a Fantastic User Experience – Invest in an information
architecture
• Taking away the alternatives – File shares – Email Attachments
Incentives and Reward Plan – KMA Best Practices
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Part 3: Find Your Killer Application
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• A = V > C
• Adoption = Value > Change
The Magic Formula for Adoption
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Make people want to use SharePoint
– Remember – most times they have a choice
Hint: just using SharePoint as a file share replacement is not a good reason
• Make SharePoint part of some critical business process/flow
– So they need to use SharePoint
• Remember the adoption curve & tipping point mentioned earlier?
Why Killer Applications Matter?
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Internal User/Focus Groups
• User Champions
• Executive Sponsors
• Surveys
• Microsoft Experience Center - http://envisionthepossible.com
How to Identify Your Killer Application?
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
YouTube for the Enterprise
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• What – Internal podcasting solution
• Why – Need a secure solution for sharing content worldwide
• How – Allows employees to share, view & rate videos. Recognizes top contributors & highly rated/viewed content.
• Actions – Review how Microsoft implemented this with SharePoint 2010 -
http://tinyurl.com/msftacademy
– Read about how to make the business case for social computing- http://tinyurl.com/whyspsocial
YouTube for the Enterprise
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Idea & Innovation Management
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• What – Solution for soliciting feedback & responses to corporate challenges
• Why – Need employee, customer & partner engagement, and new ideas in the pipeline
• How – Drives adoption by streamlining process for posting ideas, sharing, rating, commenting
• Action – Watch SPC354 “Managing Innovation with SharePoint & Project Server
2010”
Idea & Innovation Management
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Part 4: Must-Have (Free) Resources
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Format: Pre-loaded SharePoint site collection
• Content: End user productivity training in a variety of formats (documents, videos, podcasts, etc.) with free quarterly updates
• Blog: Tips and tricks for end user productivity
• Train the trainer: Coach program
• Products: Office 2007 & SharePoint Server 2007 or Office 2010 & SharePoint 2010
• Try It: http://tinyurl.com/seprodhub
• Get It: http://tinyurl.com/spprodhub
Productivity Hub 2010
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
I Use SharePoint
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved. Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Local SharePoint User Groups
http://tinyurl.com/spusers
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Understand the Challenges
– Just because you build it, doesn’t mean they will come
– Adoption won’t happen magically (even though you want it to)
– Users of SharePoint have jobs & other options to get their work done (e.g. email)
• Have a Plan
– Not having a plan is planning to fail
– Use one or more angles (communication, training, user support, etc)
– Break SharePoint rollout phases down into smaller chunks to help people absorb it
– Plan for continual long term engagement
• Training & Communication Planning is Key
– Use the great resources out there
– Many are free
Summary
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Contact Info:
Chris Bortlik
Email: [email protected]
Blog: blogs.technet.com/cbortlik
Twitter: @cbortlik
Karina Vatynskaya
Email: [email protected]
Thank You!
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Final Words and Resources
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
Evaluations – We All Evaluate One Another…
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
How to Sustain the Conversation
Topic Owner E-mail Twitter Blog
Project Server Amy Talhouk
[email protected] @atal64 http://blogs.kma-
llc.net/kma/
Adoption Chris Bortlik &
Karina Vatynskaya
[email protected] @cbortlik http://blogs.technet.com
/cbortlik
Business Process
Automation
Deanne Damato
[email protected] http://blogs.kma-
llc.net/kma/
Social Computing Mike Gilronan [email protected] @mikegil http://kmamikegil-
blog.kma-llc.net/
External Facing Websites Derek Cash-Peterson
[email protected] @dcpkma http://blogs.kma-
llc.net/goodpoint/
BI -- Powered by SQL
Server 2012
Chris McNulty
[email protected] @cmcnulty20
00
http://www.chrismcnulty.
net/blog/default.aspx
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• KMA Event: 22 November – Amy Talhouk – New England SharePoint User
Group – 5 ways SharePoint can benefit
your PMO
• KMA Webinar: 14 December – Derek Cash-Peterson – “How We Did It” Extranets for
Partners and Customers – http://info.kma-llc.net/kma-
webinar-sharepoint-based-partner-portal/
In Closing…KMA Stuff
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
• Gilbane Conference:
30 November – 1 December
– http://gilbaneboston.com
• Microsoft Project Conference 2012
– Phoenix
– March 19-22, 2012
– http://msprojectconference.com
• SharePoint Conference 2012
– Las Vegas
– November 12-15, 2012
In Closing…Other Stuff
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
THANK YOU!