A Decade of SharePoint Adoption
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Transcript of A Decade of SharePoint Adoption
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A Decade of SharePoint Adoption (S1A-101)
Admin – 200 Chris McNulty & Mike Gilronan
Knowledge Management Associates
Welcome to SharePoint Saturday—The Conference
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Welcome to SharePoint Saturday—The Conference Welcome to SharePoint Saturday—The Conference
• Please turn off all electronic devices or set them to vibrate.
• If you must take a phone call, please do so in the hall so as not to disturb others.
• Open wireless access is available at SSID: SPSTC2011
• Feel free to “tweet and blog” during the session
• Thanks to our Diamond and Platinum Sponsors:
Thank you for being a part of the first SharePoint Saturday conference
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Founded 1995 10 years of delivering SharePoint solutions
Three Themes Collaboration, Insight, Productivity
Two principal lines of business Professional Services
SharePoint Consulting and Application Development
Software Product Mekko Graphics advanced charting software
One Technology Stack Pure-play Microsoft Partner
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Chris McNulty • KMA SharePoint Practice Lead/Manager • Working with SharePoint technologies since
2000/2001 • 20 years consulting and financial services
technology (Santander, John Hancock, GMO, State Street)
• MBA in Investment Management from Boston College Carroll School of Management
• Write and speak often on Microsoft IW technologies (blogs & books)
• Microsoft MCSE/MCTS/MSA/MVTSP • Hiking, cooking, playing guitar, colonial
history, photography • My family: Hayley, three kids (16, 7, 4) and
my dog Stan
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Mike Gilronan • Partner at KMA, joined in 2006 • Working with SharePoint technologies since
2000/2001 • 20+ years consulting and professional
services experience • ERP and CRM, leading to KM and custom • Business Analysis, Training, Project and
Practice Management • Active participant in KM, Microsoft, and
SharePoint communities • Business user point of view • CPA by trade, PMP by training and
experience • Bats right, throws right
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Technical Stakeholder Business Stakeholder
“Push” with some “pull” “Pull” with some “push”
Wants and Needs: Wants and Needs:
Performance Economic Justification
Security Network Effect
Compliance “My solution” becomes “Our solution”
Adoption = Someone else’s problem Adoption = If no one else is doing it, why should I?
Two Roles
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• Hallmarks of good adoption
• Roadblocks or symptoms of bad adoption
• Tools and techniques that our clients have used to drive adoption
• Worst practices
• Q&A, Resources, Closing
Today’s Session, in detail
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The SharePoint Firehose
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Long uptimes
Business users perceive
value
No complaints, no help
desk tickets, happy users
Measurable ROI
Speed to Market
Enablers/Indicators
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• Speed to market
• Over-governance
• Maintenance
• No/bad sponsorship
• Redundancy of content
• Too many documents
• "Field of dreams" mentality
Roadblocks to Adoption
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Adoption tools and techniques
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• Lunch/Catering Application
• Dynamic, Targeted Content on Home Page
• Birthday List
• Today @ACME / Meeting Room Central
Unique applications and solutions
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• Lunch and Learn
• Formal Training
– Internal
– External site
• Product vs Solution
Training
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• Branding/Naming
– First rule of SharePoint – don’t call it SharePoint! • E.g., Nebula
• Cramerville
• Shmoogle
• BaseCamp
• Segmentation
Marketing
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• Survey
• Administrative Tools
• Feedback mechanism prominent on the front page
• Visible and available super-users or support staff
Assessment
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• Departmental Approach
• Steering Committee (Cross-Functional)
• Move Fast
– Quick early successes count more
– Drive fast, take chances!
Project Design
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• SharePoint for SharePoint
• Prepare Support Teams
• Self Service Support/Communities
• Team Leaders Support/Decentralized
• Tech Sheets – Quick one page tips or FAQs
Support
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• “Big event” – Usually a breakfast – Sometimes a lunch – Rarely an evening
happy hour
• Gift bags/materials – Training – Contests and prizes,
often with a scavenger hunt
– Public awards – Giveaways – branded
items with tips and helpful information
• Resources: “I Use SharePoint”
Launch Events
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Theory Y
• SLAs
• Chargeback incentives
• Viral Communications
• Social Communities
• Badges
Miscellaneous Motivations Theory X
• Home Page Lockin
• Mandates
• “Burn the Boats”
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• 5 things to do after 3 months in production
– Usage/Search logs
– MySite self-population
– Content growth trends
– Repeat rollout training
– Re-evaluate roadmap
“Accessory After the Fact”
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Three things to never allow in your SharePoint rollout…
Worst Practices!
Three things to never allow in your SharePoint deployment
aka
“How to squash adoption in three easy steps”
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No. No, no, no.
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Import file shares as-is
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Introduce 100s of content types…
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Deployment plan? Outlook…
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• Multigenerational
• Multinational
• Multi-platform
Closing thoughts – Know Your Audience
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• From Microsoft:
– SharePoint Adoption tools: http://sharepoint.microsoft.com/iusesharepoint/landing.aspx
• From Others
– SharePoint Maturity Model (SPMaturity.com) – Noon, CN114
– Susan Hanley (susanhanley.com) – great presentation on this yesterday
• From Chris – SPSTCDC : SharePoint Business Intelligence 11:30M CT207
– SPSTCDC: Managed Metadata and Taxonomies 3:00pm CN117
– New Jersey SharePoint User Group September 14 (Business Intelligence)
– SharePoint Saturday NH – September 24, 2011 (Business Intelligence)
– KMWorld DC October 2011 (IT)
• From KMA (www.kma-llc.net)
– Blogs, presentations, news, and events
– Monthly webinars
Resources - General
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• Questions? • Evaluations • Contact Us • Prizes! Follow @kmallc
for the code word!
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Chris McNulty Mike Gilronan
E-mail: [email protected] E-mail: [email protected]
Blog: http://blogs.kma-llc.net/microknowledge
Blog: http://kmamikegil-blog.kma-llc.net/
Twitter: cmcnulty2000 Twitter: mikegil
LinkedIn: http://www.linkedin.com/in/cmcnulty
LinkedIn: http://www.linkedin.com/in/mikegil
Online Evaluation
http://app.fluidsurveys.com/s/spstc2011-Sat-S1A-101
Thank you!
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Welcome to SharePoint Saturday—The Conference
Thanks to Our Other Sponsors! Thanks to our Sponsors
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• “Two faces” flickr photo from heyjoewhereyougoinwiththatguninyourhand used via Creative Commons license: http://www.flickr.com/photos/heyjoewhereyougoingwiththatguninyourhand/129124058/sizes/l/in/photostream/
• “Hose contest splashes” flickr photo from DrewbieDoo used via Creative Commons license: http://www.flickr.com/photos/drewbiedoo/538051654/sizes/l/in/photostream/
• “x y” flickr photo from Jean Hambourg used via Creative Commons license: http://www.flickr.com/photos/jihef/10453062/sizes/z/in/photostream/
• Fight Club poster ©EnderTheThird at DeviantArt
• Mother of Navy Seal Michael Murphy (christening ship) flickr photo from US Navy Images via Creative Commons license: http://www.flickr.com/photos/usnavy/5710217589/sizes/o/in/photostream/
Photo Credits