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http://www.flickr.com/photos/sir_mervs/2804845277/ - Sir Mervs

Collaboration drivers

23,000 employees

5,000 new hires this year

55%+ On client sites, many on day 1

Geographically dispersed offices

Outlook defacto collaboration tool

Need easy access to relevant

information

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1999 2009

Knowledge Management Progression

SharePoint 2003

• Project, team, organizational focus

• Consolidated Systems

• One-stop-shop

• Authoritative

• Metadata & Taxonomies

• Access Controlled

• Accessible vs. Discoverable

Challenges & Lessons Learned

• Search didn’t work

• Outlook was still easier

• Didn’t provide for open collaboration

• Redundant information silos

• Focus on systems not people

• There are a number of existing one-stop-shops

Learning the hard way - laverrue http://www.flickr.com/photos/23912576@N05/3289897472/

Hello

• No single solution

• Open Source COTS & Custom PHP

• Aggregated content

• Targeted the individual users

• Focused on tacit knowledge

• Integrated with existing systems

• Open with full attribution

• Tagging and linking allow users to

aggregate data

• Online in under six months

• Adoption strategy is key 50%

• Integrated search across multiple knowledge stores

• Provided Enterprise Search Portal to help find documents people, communities and other resources

• Staff Availability Tool, ADOCs, and other search driven applications

• Bridge Hello and iShare 03 with an eye on the future

Evolution the Ride - Kevin Dooley http://www.flickr.com/photos/pagedooley/1856663523/

Tying it all together … FAST

… FAST provides a single platform for employees to find people and information to meet their business needs

Changing our ways

•Change management strategy was vital to “learn to work together differently”

•Viral plays a part and needs an organized push

•Plan for education – the tools are easy, but the concepts are new to many

•Define internal social strategies

•Demonstrate value fast

•Involve core support allies: M&C, L&D, IS, HR, and Legal

http://www.flickr.com/photos/kiwinz/3386588455/ - kiwinz

What works

•Active and visible executive support. More than messaging, business use.

•Market as an ongoing campaign well beyond launch

•Help your champions support your goals

•Be a visible participant

•Elevate tactical business uses

•Change management plan must be agile

•Incorporate metrics early

http://www.flickr.com/photos/rhettmaxwell/2724591849/ - @rhettmaxwell

What we need

• Refocus on the explicit content

• Integrated document management solution

• Incorporate the benefits of Enterprise 2.0 methodology into structured projects and team sites

• Build on the success of Hello, and continue to drive adoption

• Provide spaces for secured collaboration

• Simplify knowledge management across the firm

To-do list book – koalazymonkey - http://http://www.flickr.com/photos/koalazymonkey/3596829214//

Users want one reliable source for information, no matter the structure

What we’ll do - 2007

• Begin with a clean 07 site

• Process, clean and migrate 4M documents from 2003 to 2007

• Focus on data quality and discoverability for 07

• Identify requirements for evolving integrated collaboration system

• Upgrade infrastructure to improve performance and scalability

• Continue to leverage FAST across systems for integrated search

Ploughing Match – renrut- http://www.flickr.com/photos/treborrenrut/2934770105//

What we’ll do - 2010

• Selected to participating in TAP

• Focus on users and feature set for 2010

• Migrate ‘clean’ data to 2010 environment

• Leverage SharePoint as the backend platform that drives the collaboration environment

• Provide a balanced collaboration system that meets the needs of individuals, as well as organizational structures

• Integrate existing data and functionality from legacy systems

• Continue to focus on the individual, they will drive adoption and the overall success of the product

Clear Vision – C.P. Storm- http://www.flickr.com/photos/cpstorm/167418602/

Lessons Learned in Enterprise 2.0

• Obtain leadership buy-in

• Bring the right people together

• Develop a shared understanding of the problem

• Understand the operating environment

• Develop a customized solution

• Actively and continuously promote adoption

• Build communities

• Evaluate and improve

So lets take a look…

Closing

• Has to be about people and adoption not the tools

• Tools have to be flexible and support evolution

• Data has to be dynamic

• Data location is not important to your user

• Obtain leadership buy-in

• Bring the right people together

• Develop a shared understanding of the problem

• Understand the operating environment

• One size does not fit all

• Actively and continuously promote adoption

• Build authentic communities

• Evaluate and improve

Walton Smith

smith_walton@bah.com

703.902.4165

www.boozallen.com

@walton3