JOIN BARCELONA’S DYNAMIC SHARED SERVICE CENTRE CULTURE

OUR pORTfOLIO Of fREE SERVICES

Information and assistanceabout legal, administrative andimmigration procedures

Online business incorporationservice for limited liabilitycompanies in only 48 hours

Human recruitment assessment

Taylor made financing advisory

Business location service

Temporary soft landing office space (coworking)

Dialogue with other citystakeholders to analyse market trends and opportunities

Complete entrepreneurshipprogramme

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STRATEgICALLY LOCATED IN THE HEART Of SOUTHERN EUROpE, BARCELONA IS IDEAL fOR SSC, EMEA BACk-OffICES, CUSTOMER SERVICE OpERATIONS AND CORpORATE CENTRES Of ExCELLENCE. fIRMS BENEfIT fROM LOw STAff ROTATION, A pOOL Of qUALIfIED, MULTILINgUAL wORkERS, AffORDABLE OffICE SpACE AND ADVANCED ICT SERVICES.

In choosing the location for our flagship customer centre, Fujitsu placed a high emphasis on strategic qualities including a solution-oriented multi-cultural workforce, high-specification office locations and a comprehensive infrastructure. In all these areas, Barcelona was a stand-out winner and is a perfect match for Fujitsu.”

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Rolf SchwirzCEO of Fujitsu Technology Solutions

COnTaCT uS aTsharedservices@barcelonacatalonia.cat

wE’VE gOT THE LANgUAgES

wE’VE gOT THE TECHNOLOgY

Catalonia’s two official languages are Catalan and Spanish. Virtually all Catalans are bilingual and many are trilingual (with English as a foreign language) or even have knowledge of four languages or more, with over 30,000 people studying languages in Catalonia each year.

Barcelona is Mobile World Capital, the 4th Smart City in the world and the first European Capital of Innovation. Catalonia is Southern Europe’s ICT leader (96.3% of firms with Internet ac-cess and 30% involved in e-commerce), dominated by telecommunications services companies, software develop-ment and consumer electronics goods and telecommunications device manu-facturing.

Over 85 national and international operators offer telephone and cable services, digital voice transmission and video and data connections. Why Spanish matters

• The 4th spoken language in the world.• 21 countries have Spanish as their official language while 5 others (includ-ing the United States) have a significant Spanish-speaking population.• By 2030, 535 million people will speak Spanish.

Barcelona attracts talent: a study and work-experience mecca for young peo-ple worldwide, 23,000 foreign students enrol yearly in Barcelona universities and Catalan universities receive around 17% of all Erasmus students in Spain.

Business tourism: half of the 15 mil-lion tourists per year are professionals and Barcelona is the world’s leading city in terms of international congress delegates.

wHY CATALONIA IS AN OpEN & MULTICULTURAL SOCIETY

AN AffORDABLE & STRATEgIC LOCATION

AN ENVIABLE LIfESTYLEBarcelona and Catalonia take the Mediterranean lifestyle to new levels here: great freetime possibilities ranging from beaches to mountain sports, un-beatable gastronomy including a large list of Michelin-star restaurants and a vibrant cultural and sporting agenda.

Health & EducationCatalonia has one of the most advanced healthcare systems in the world. Proof of this are the over 10,000 foreign patients who come yearly to receive dif-ferent treatments. Catalonia also takes education seriously, with 725 top-qual-ity public and private schools and 17 international schools.

The Barcelona way of lifeWith its safe, youthful and creative lifestyle, Barcelona consistently scores as Europe’s #1 spot to live and work. An accessible and modern multi-modal public transport system makes commut-ing easy, and is perfectly complemented by its pioneering smart-bike service, used by people both to get to work and to move around the city in leisure hours.

International business centre: with 5,600 foreign companies, Catalonia is a global professional hub with, a busy in-ternational trade fair agenda, an open business culture and prestigious inter-national business schools such as IESE, EADA and ESADE.

IN A gLOBAL ECONOMY, CUSTOMER SERVICE NEEDS A COSMOpOLITAN BASE. BaRCELOna iS knOwn FOR iTS highLy COSmOpOLiTan ChaRaCTER. CaTaLOnia iTSELF haS aLmOST 1.2 million foreign residents: 20.7% OF ThE TOTaL FOREign pOpuLaTiOn in Spain.

AfRICA4.96%

ASIA2.42%

EUROpE6.37%

AMERICAS6.28%

ENgLISH 1,189,400 pEOpLE

COMpETITIVE SALARIES** Customer ServiceFinance/IT/HRTeam Leader

15,000 - 18,600¤18,500 - 29,200¤17,700 - 32,600¤

fRENCH 834,400 pEOpLE

gERMAN 102,900 pEOpLE

Discover competitive salaries, afforda-ble real estate, a committed public sector, and a beneficial tax system.

Barcelona’s international airport han-dles 35 million passengers/year with 80 airlines flying to 200 global destinations.

Barcelona’s port is the largest logistics and transport provider in Southern Europe and the leading Mediterranean cruise ship destination.

The extensive railway system – with a high speed connection out of Barcelona permitting a faster French train connec-tion – together with a modern road and motorway network, seamlessly connect the area to the rest of Europe.

sellbytelCustomerCare Centre

Agilent Commercial back office

Hewlett PAckArd iT and BpO

booking.com Customer Care Centre

colt telecom Customer Care Centre

Acs Customer Care Centre

tecHdAtA Shared Services Center

comPuter AssociAtes Shared Services Center

ricoHSharedServicesCenter

euroservices bAyer Shared Services Center

citibAnk Customer Care Centre

NUMBER Of LANgUAgES

SpOkEN IN AN ACTIVE SSC

CULTURE

OffICE RENT (¤/SquaRE m2/yEaR)*bArcelonA

PrAgA

lyon

mAdrid

AmsterdAm

municH

frAnkfurt

213

252

270

291

335

372

408

foreigners in Catalonia (ages 20 to 59)

foreigners in Catalonia (ages 20 to 59)

foreigners in Catalonia (ages 20 to 59)

*Source: Jones Lang LaSalle, (4q. 2013)**Source: infojobs.net (2013) and hunivers (2013)