Onboarding User Guide

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Setting up DIGIPASS VPN Token Vasco DIGIPASS provides highly secure two-factor authentication for remote access to

Virtusa applications. The DIGIPASS mobile client enables you to generate a onetime

password on your mobile phone, which you can use to log in to Virtusa’s VPN. The

instructions below explain how to install the DIGIPASS client on Apple iOS and Android

mobile devices.

VASCO Digipass Token Installation – iOS

a. Go to the App Store on your Apple iOS device, and search for “digipass.” It will

list all available applications as seen below.

b. Select “DIGIPASS for Mobile Enterprise Security,” then select the download/install

option to install the software on your device.

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c. Once installed, select “OPEN” or touch the DIGIPASS application icon on the home

screen to start the application. To activate the token, refer to the Token Activation

section in this guide.

VASCO Digipass Token Installation on Android Mobiles

a. Go to the Google Play store and search for “DIGIPASS.” It will list all available

applications as seen below.

b. Select “DIGIPASS for Mobile Enterprise Security,” then select the download/install

option to install the software on your device. When prompted, choose “ACCEPT” to

allow the application to use the device camera and device ID.

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c. Once installed, select “OPEN” or touch the DIGIPASS application icon on the home

screen to start the application. To activate the token, refer to the Token Activation

section in this guide.

Digipass Token Activation

Once you have successfully installed the DIGIPASS Mobile Enterprise Security application on

your mobile device, you must activate it by scanning the unique QR code with the camera

on your mobile phone. QR code is an image file (JPG file) sent to your email as an

attachment with the IT onboarding packet. Alternatively, you can manually enter the serial

number and activation code to activate the token.

a. Open the QR code file send to you by the IT department to display the QR code on

your screen. Then open the DIGIPASS application on your phone and select the QR

code option to scan the QR code.

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b. When you select the QR code option, it will automatically start the smartphone

camera in the scan mode. Hold the camera about 6 inches away from the QR code

on your screen or on paper. Once scanned, it will switch off the camera and go

back to the previous scan. Your DIGIPASS token is now ready for use.

Note: Save the activation file (QR code) securely for future use, it can be used to

activate the DIGIPASS token on more than one device.

c. Once activated, simply start the DIGIPASS client to obtain the onetime use code. You

need this code to log in to the Virtusa VPN. Refer to the VPN Access User Guide for

instructions on how to register your account for VPN access.

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Connecting to Virtusa

Connect Using SSL Application Gateway

The SSL application gateway allows you to connect to Virtusa’s application suite using any

web browser, including IE, Firefox, Safari, and Chrome. Also, it can be accessed on any

device including mobile devices such as iPhones, iPads and Android devices. This method

is useful if you only have Internet access due to firewall restrictions or if you are working

on a client-provided computer.

a. Go to https://login.virtusa.com and select the VPN for your region to go the logon

page.

b. Once on the home page, enter your username and password. Your username is

your Windows username, which is what you use to log in to your computer. Your

VPN password is a combination of your four-digit access PIN number and the

onetime six-digit number displayed on your VASCO soft token.

Example: If your PIN is “1234” and the six-digit number displayed on the token is “567890,”

then your password is “1234567890.” Refer to the VASCO token installation guide if you have

not already configured the VASCO token.

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c. Click “Sign On” to complete the connection. Once connected, if you selected the SSL

web access profile, you can click on the any of the links to the applications on the home

page to access them. If you selected SSL VPN access to connect, you can connect to all

Virtusa applications as you normally would do at Virtusa. Make sure you do not close

the browser window, which will end the VPN connection.

Note that when using SSL Web Access each site may ask you to enter your Windows

username and password for authentication.

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How to get help

IT Any Time Service Desk is your one-stop shop for all your IT support needs and

questions. Using this 24/7 service, you can report service incidents or problems or create

new service requests. Once you submit your request, you will be assigned a ticket number,

given an expected resolution time, and be automatically notified on the status of your

request.

To contact the support desk, go to http://AnyTime and login with your Virtusa user name

and password or email the support desk at anytimeservicedesk@virtusa.com. For faster

response, make sure to mention your virtusa.com email address and your contact

information.