Session #5 Migrating to UC Mobility Unified Communications ......during the webinar series • Up to...

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Migrating to Unified Communications

with Microsoft Lync

Session #5 UC Mobility –

Taking it on the Road

June 2012

The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799


Housekeeping….

• To reduce interrupts and noise, all lines will remain on mute

• To pose a question/comment, please use the Q/A menu

• A link to the recording of today’s presentation and the slide deck will be sent in a few days via email.

• Want early access to the slides? Follow @AudioCodes on Twitter or LinkedIn

The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799


Great Drawings! Nine opportunities to win!

• To enter the drawing, you must complete the survey to be presented at the end of today’s session (on-demand viewers too!)

• Drawing for Vacation Voucher will occur after the last session and be based on all survey responses collected during the webinar series

• Up to eight chances per person to with the Vacation Voucher • Drawing for the iPad will be held at the end of each month and selected from survey responses for that month • One chance per person per month for the iPad drawing • Winners will be notified via email • Only US Legal Residents are eligible • Complete drawing rules can be found at: http://www.audiocodes.com/uc-migration-series

8 x iPad 3s

$2,000 Vacation Voucher!

http://www.audiocodes.com/uc-migration-series






Today’s Agenda

Survey / Feedback

Q/A

Introductions and Housekeeping

UC Mobility – Where are We?

Implementing Mobility

Mobile Client Considerations

What’s Next?


Today’s Presenters

Alan D. Percy

Sr. Director, Marketing NA

Michael Finneran

Principal

Benjamin A. Tosado

Vice President of Professional Services, Conquest Technology Services

UC Mobility


Michael F. Finneran

Principal, dBrn Associates, Inc. [email protected]

What’s Happening in Wireless

Life is great!

iOS and Android devices have redefined what uses expect when mobile

Consumer mobile experience is shaping user expectations

Smartphone are now outselling basic handset

With 4G, wireless networks are catching up to wired with regard to reliability and capacity

www.dbrnassociates.com | © 2012, dBrn Associates, Inc.

7

What’s Happening in Mobile UC?

8 www.dbrnassociates.com | © 2012, dBrn Associates, Inc.

Click here to add text

• Doing “business” with “consumer” tools

• Balancing user requests/preferences with enterprise

requirements for security, control, and support

• Enabling business transformation based on mobility

Enterprise Mobility Challenge

iPhone 4S

HTC EVO

Motorola

Droid X

BlackBerry Torch (“Not So Much”)


9

Enterprise Mobility Benefits Accessibility: Reach critical people at critical times

Productivity: Work more effectively out of the office

Information: Immediate access to information to make decisions and respond to customers

The Result

1. Business Responsiveness: Efficient, effective, productive

2. Business Transformation: Access to information is one of the few ways a company can differentiate itself today

The right information

In the right hands

At the right time

For competitive advantage


10

FMC and Mobile UC

• Virtually all IP PBX and UC vendors offer mobile UC solutions- few sales. “Call forwarding” (or equivalent) is still the predominant

form of FMC

• Mobile UC should be a success: We still need a “business telephone system”

Users divide their time between work and mobile

UC provides better communication tools for enterprise mobile users

Integrated with the wired network

Dual mode (Wi-Fi/Cellular) versions can easily pay for themselves

11


Why IS Mobile UC Not Happening?

• Mobility is a major topic in UC; “UC” has not even been a topic in mobility

• Mobile UC clients provide a “disintegrated” user experience and generally with a different features on each platform- don’t measure up to the consumer app experience!

• Many UC capabilities already exist in an integrated form in smartphones

• Cellular buyers operate independently of IT and with their own set of issues

• Lack of faith in voice over WLAN option


Can Microsoft Succeed Where

Others Have Failed? Microsoft is coming at the market from the desktop

rather than the PBX direction

Support all of the main operating systems, including

Windows Phone (no surprise there!)

Having control of the phone’s O/S can allow much

deeper integration with Lync- if Microsoft chooses to

exploit it.

Some early adopters (like Lionbridge) have been

very enthusiastic- and they’re using Windows Phone


UC Mobility


Michael F. Finneran

Principal, dBrn Associates, Inc. [email protected]

Lync Mobility Presented By Benjamin Tosado

Vice President of Professional Services Conquest Technology Services

Lync Mobile at a Glance

Capabilities

▪ IM/Presence

▪ Contact Search

▪ Click to Join Meetings

▪ Call Via Work

▪ Manipulate Call Forwarding

Supported Mobile Devices

▪ Iphone/Ipad

▪ Windows Mobile 7

▪ Android

▪ Symbian

Check Out My Article on RCP Magazine

http://rcpmag.com/articles/2012/02/01/microsoft-lync-app-2010-on-windows-

phone.aspx

Microsoft Feature Comparison

http://technet.microsoft.com/en-us/library/hh691004.aspx

http://rcpmag.com/articles/2012/02/01/microsoft-lync-app-2010-on-windows-phone.aspx



























How It Works

• Registration via DNS Auto Discover

• Internal DNS Record for WiFi Access

• All Web Services

• Through Reverse Proxy

Deployment Considerations

▪ DNS Records ▪ Internal vs External for WiFi vs Cellular

▪ Certificates ▪ Public vs Self Signed for Front End

▪ Push Notifications ▪ Edge Server and Federation with Lync Online

▪ Enterprise Voice Considerations ▪ Click to Call

▪ Meeting Join

▪ Trunking

Deployment Process

▪ Create DNS Records

▪ Install 11/11 Update on All Servers

▪ Configure Ports for Front End

▪ Install Mobility Service

▪ Modify Certificates

▪ Configure Reverse Proxy

▪ Configure Push Notifications

▪ Configure Mobility Policy

Detailed Steps: http://technet.microsoft.com/en-us/library/hh690023

http://technet.microsoft.com/en-us/library/hh690023








Migrating to Unified Communications

with Microsoft Lync

June 2012

UC Mobility:

Taking it on the road


Challenges With Enterprise Mobility:

How to take the Unified Communications experience on the road?

• Productivity shouldn’t end at the office door



BYOD – Bring Your Own Device

• Employers asking employees to buy their own mobile devices

• Array of different smart phones that must be supported?



Increased Mobility = Increased Minutes yielding Increasing Costs

• How to rein in enterprise mobile phone costs?

• Most usage is “on campus”

• Can traffic be moved to WiFi network?


Microsoft Lync Mobile Client: The UC Experience in your Pocket


Firewall Router

Lync Mobile Client Data & Voice Call Flow - I

What’s the impact?

• Drives up voice minutes/data usage

• Increases trunk session usage

Internet

Outlook and Lync Clients

AudioCodes Enterprise

Session Border Controller

LAN

Trunks TDM or

SIP

IP-PBX or PBX

Fax

Analog Phones

SIP or Digital Phones Data

Voice

Wireless Provider Network


Firewall Router

Lync Mobile Client Data & Voice Call Flow - II

Internet




LAN

Trunks TDM or

SIP

IP-PBX or PBX

Fax

Analog Phones

SIP or Digital Phones

Wireless Provider Network

Outside Caller


AudioCodes MobilityPLUS solution

MobilityPLUS Server

Smartphones & Tablets with Mobility Client

3G/LTE

Application Server E-SBC

Media Transcoding Media Gateway

MobilityPLUS Client

http://www.wi-fizone.org/

http://pdadb.net/img/apple_ipad_front.jpg


Firewall Router

MobilityPLUS Client Data & Voice Call Flow

What’s the impact?

• Moves voice traffic to WiFi network

• Reduces minutes

Internet




LAN

Trunks TDM or

SIP

IP-PBX or PBX

Fax

Analog Phones

SIP or Digital Phones Data

Voice

http://www.wi-fizone.org/


Microsoft Mobile Lync vs. MobilityPLUS

Feature/Function Lync M+

Single Identity Yes Yes

Status Yes Yes

Presence Yes Yes

Instant Messaging Yes Yes

Contact Lists with Status Yes Yes

Voice over WiFi or 3G/4G? No Yes

“One-Password” Automatic Provisioning No Yes

Session Border Controller Security No Yes

Video No No


Closing Thoughts: Planning for Mobile UC

• BYOD Strategy?

• Who pays for Mobile Minutes?

• Trunk usage (SIP or TDM)

• UC Mobility = Always Available


Our Next Session

Branch Offices and Survivability

Partners: July 17, 2012 End-Users: July 19, 2012

• Branch Office Challenges and Architectures

• Introduction to the Survivable Branch Appliance

• Best Practices for Branch Office Deployments

• Review a customer case study

• Presenters: Pascal Menezes, Senior Program Manager, Microsoft

+ End customer


Survey Time!

$2,000 Vacation Voucher!

We appreciate your feedback!

Please complete the short survey http://www.surveymonkey.com/s/UCMIGRATION5

8 x iPad 3s

http://www.surveymonkey.com/s/UCMIGRATION5


Q/A and To Learn More:

• Questions: Use the Q/A menu on Live Meeting

• To request immediate follow-up: www.audiocodes.com/Lync

• More on Lync solutions: • Whitepapers

• Recorded webinars

• Videos

• Datasheets/Brochures

• Social Media • Twitter – @AudioCodes or @AlanDPercy

• LinkedIn - AudioCodes / Lync Resource Center Group

Booth #444

See us at:

http://www.audiocodes.com/Lync

http://www.digitalwpc.com/





Thanks!

More on Lync solutions at: www.audiocodes.com/Lync

Alan D. Percy [email protected]

Twitter: @AlanDPercy

http://www.audiocodes.com/Lync

mailto:[email protected]

Session #5 Migrating to UC Mobility Unified Communications ......during the webinar series • Up to...

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