Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and...
-
Upload
benedict-horton -
Category
Documents
-
view
219 -
download
1
Transcript of Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and...
![Page 1: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/1.jpg)
Session 1.4:Interpersonal Communication
Module 1:Leadership and Team Building
Leadership and Management Course for ZHRC Coordinators, HTI Principals, and ZHRC/HTI Management Teams
![Page 2: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/2.jpg)
Learning Objectives
By the end of the session, participants will be able to: Define interpersonal communication. Describe the importance of communication in
leadership. List at least three styles of communication. Identify and practice at least two strategies to
improve listening. Describe communication barriers. Identify strategies for preventing and overcoming
communication barriers.
2
![Page 3: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/3.jpg)
Activity: Build A Story
One person begins the story with 1 sentence.• Once upon a time, ________
The next person adds 1 more sentence to the story, and so on.
Continue until the story ends!
3
![Page 4: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/4.jpg)
Communication is…
Communication is the process of exchanging: • Information
• Thoughts
• Feelings
• Ideas
• Instructions
• Knowledge
![Page 5: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/5.jpg)
Importance of Communication
Communication is necessary to: • Share knowledge and experiences
• Build relationships
• Motivate
• Inform
• Teach
• Persuade
• Entertain
• Inspire
• Give or receive instructions, directions, etc.
![Page 6: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/6.jpg)
Verbal & Non-Verbal Communication
Spoken words Gestures• Smiling, nodding,
leaning forward, etc. Body position
• How we stand or sit Facial expression Silence Eye contact
Verbal (7-11%) Non-Verbal (89-93%)
Non-verbal
Ver
bal
![Page 7: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/7.jpg)
Components of Communication
Sender: the person who delivers the information Receiver: the person who takes in the
information Message: the information, ideas, or feelings
being shared Channel: the media or means through which the
information is being sent Feedback: the response from the receiver
indicating that the message has been received
![Page 8: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/8.jpg)
Communication Flow/Process
A sender creates a message for the receiver The sender uses a channel to relay the message The receiver and the sender use feedback to:
• Ask for more information, get answers, find out whether the message is understood, etc.
Sender Message Receiver
Feedback
Channel
Channel
![Page 9: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/9.jpg)
Channels of Communication
Speaking Writing Drawing/pictures Body language Sign language Telephone Media (television,
newspapers, radios, etc.)
![Page 10: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/10.jpg)
Why is communicationimportant for leadership?
10
![Page 11: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/11.jpg)
Leadership & Communication
Good leaders are excellent communicators. Good communication:
• Facilitates information exchange, within and outside the organization
• Conveys meaning and inspiration
• Prepares teams to face challenges
• Aligns expectations
• Resolves conflicts
11
![Page 12: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/12.jpg)
What are key communicationskills that leaders practice?
12
![Page 13: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/13.jpg)
Effective Communication Skills Can....
Present clear and compelling points of view Relate positively Create messages that inspire others Convey hope Select appropriate channels Consider culture
13
![Page 14: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/14.jpg)
Results of your Communication Style Assessment
14
Visual Auditory Kinesthetic
Learning & Communication Styles
![Page 15: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/15.jpg)
Visual Learners
Learn best by seeing things. “Show me!” “Watch how I do it!”
15
![Page 16: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/16.jpg)
Visual Columns
Circle all statementsthat describe you
Circle onefrom each pair
Circle one itemin each triad
Col 1
Col 2
Col 3
Col 4
Col 5
Col 6
Col 7
Col 8
1 2 3 28 29 42 43 44
4 5 6 30 31 45 46 47
V V
Communication Style AssessmentAnswer Sheet
![Page 17: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/17.jpg)
Visual Examples
17
Pictures & Photos
Graphs & Charts
Facial Expressions
Colored Text
![Page 18: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/18.jpg)
Auditory Learners
Learn best by hearing things. “Tell me!” “Listen to me explain!”
18
![Page 19: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/19.jpg)
Auditory Columns
Circle all statementsthat describe you
Circle onefrom each pair
Circle one itemin each triad
Col 1
Col 2
Col 3
Col 4
Col 5
Col 6
Col 7
Col 8
1 2 3 28 29 42 43 44
4 5 6 30 31 45 46 47
A A
Communication Style AssessmentAnswer Sheet
![Page 20: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/20.jpg)
Auditory Examples
20
Talking through an
issue Music
Using the phone instead of email
or letter
Reading out loud
![Page 21: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/21.jpg)
Kinesthetic Learners
Learn by doing. “Let me try.” “Now, you try doing it!”
21
![Page 22: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/22.jpg)
Kinesthetic Columns
Circle all statementsthat describe you
Circle onefrom each pair
Circle one itemin each triad
Col 1
Col 2
Col 3
Col 4
Col 5
Col 6
Col 7
Col 8
1 2 3 28 29 42 43 44
4 5 6 30 31 45 46 47
K K
Communication Style AssessmentAnswer Sheet
![Page 23: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/23.jpg)
Kinesthetic Examples
23
Pacing
Learning a skill by using your hands
Reacting to “gut feelings” in decision-making
Prefer a demonstration
![Page 24: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/24.jpg)
Solo-Tasking & Multi-Tasking
Circle all statementsthat describe you
Circle onefrom each pair
Circle one itemin each triad
Col 1
Col 2
Col 3
Col 4
Col 5
Col 6
Col 7
Col 8
1 2 3 28 29 42 43 44
4 5 6 30 31 45 46 47
S M
Communication Style AssessmentAnswer Sheet
![Page 25: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/25.jpg)
Why are these modes important?
To learn and to lead best, we must understand our preferred mode(s) of giving and receiving information.
Most people learn in multiple modes. Mix it up!
To be understood, tailor speech and hearing to the mode of the listener.
25
![Page 26: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/26.jpg)
Why is listening important?
26
![Page 27: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/27.jpg)
Listening & Leadership
Listening is a critical leadership skill. It:• Improves morale
• Builds respect and trust
• Fosters collaboration and learning
• Helps to prevent and resolve conflict
![Page 28: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/28.jpg)
Activity: Listening Self-Assessment
Complete the Listening Self-Assessment. Do you consistently practice good listening
habits? How could you improve your listening habits?
28
![Page 29: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/29.jpg)
Activity: The Art of Listening
29
![Page 30: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/30.jpg)
Becoming an Effective Listener
Stop talking Don’t interrupt Ask questions Stay constructive Look, act, and be interested Seek first to understand, then be understood Be sensitive to the speaker’s feelings, and try to
appreciate their point of view Stop talking
30
![Page 31: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/31.jpg)
Strengthening Communication
Simple changes in communication can clarify expectations, lift morale, and help people deal with difficult situations.
We can strengthen communication by:• Balancing advocacy and inquiry
• Hearing what others say
• Responding constructively
• Using proactive language
![Page 32: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/32.jpg)
Barriers to Effective Communication
![Page 33: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/33.jpg)
Activity: Barriers to Communication
Read about the barrier assigned to your group. Discuss how this barrier relates to our work. Identify several examples of this barrier. Suggest possible solutions to overcome this
barrier. Be prepared to share a brief, 2-minute
presentation.
33
![Page 34: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/34.jpg)
Hear What Others Say: Buzz in Pairs
Listen carefully Remove barriers to communication Identify assumptions Seek to understand diverse viewpoints End conflict before it spreads
34
![Page 35: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/35.jpg)
Respond Constructively
Give specific feedback Balance the negative with the positive Use proactive language Convert complaints into requests Be genuine
35
![Page 36: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/36.jpg)
Be Proactive, Not Reactive
Reactive Making decisions
on impulse, in response to external stimuli
Proactive Making decisions
based on values; thinking before you act
![Page 37: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/37.jpg)
Activity: Using Proactive Language
Work in small groups to turn a reactive statement into a proactive statement.
For example:• Reactive: “There’s nothing we can do.”
• Proactive: “Let’s look at what we can do…”
37
![Page 38: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/38.jpg)
Activity: Improving Communication Skills
Reflect on what you have learned during this session.
What communication skills can you improve? Write 1-2 things that you will work to improve.
Be specific!
![Page 39: Session 1.4: Interpersonal Communication Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals,](https://reader036.fdocuments.in/reader036/viewer/2022062321/56649de75503460f94ae0da1/html5/thumbnails/39.jpg)
Key Points
Communication includes verbal and non-verbal components. Both are important.
Effective communication skills are essential for good leadership and management.
To communicate well, you should engage different communication styles (visual, auditory, kinesthetic).
Listening helps to improve morale, build trust, foster collaboration, and prevent/resolve conflict.
We can strengthen communication by removing barriers, listening well, being constructive, and being proactive.