Project Quality Management

. Project Quality Management

Knowledge Area

Process

Initiating Planning Executing Monitoring & Contol Closing

Quality   Quality Planning  Perform Quality - Assurance

Perform Quality - Control  

Enter phase/Start project

Exit phase/End project

InitiatingProcesses

ClosingProcesses

PlanningProcesses

ExecutingProcesses

Monitoring &Controlling Processes

Perform Quality Assurance

• The process of auditing the quality requirement and the result of quality control measurements to ensure appropriate quality standards and operational definitions are used.

Inputs

1. Project management plan

2. Quality metrics3. Work performance information

4. Quality control measurement

Tools & Techniques

1. Plan quality and Perform Quality Control tools & techniques

2. Quality audits3. Process analysis

Outputs

1. Organizational process updates

2. Change requests3. Project management plan updates

4. Project document updates

• Quality Control Measurements

-the results of quality control activities.

-used to analyze and evaluate the

quality standards and processes of

the performing organization

- Comparing between planned and

actual performance

• Quality Audits

– To see if you are complying with company policies, standards & procedures

– Determine whether they are used efficiently & effectively

– Identify all the good practices being implemented

– Identify all the gaps/shortcomings

– Look for new lesson learned & good practices

• Process Analysis

• root cause analysis

• specific technique to

identify a problem

• discover the underlying

causes that lead to it

• develop preventive actions

Perform Quality Control

• The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.

Inputs

1. Project management plan

2. Quality metrics3. Quality checklist4. Work performance measurements

5. Approved change requests

6. Deliverables7. Organizational process assets

Tools & Techniques

1. Cause and effect diagrams

2. Control charts3. Flowcharting4. Histogram5. Pareto chart6. Run chart7. Scatter diagram8. Statistical sampling9. Inspection10.Approved change request s reviews

Outputs

1. Quality control measurements

2. Validated changes3. Validated deliverables4. Organizational process updates

5. Change requests6. Project management plan updates

7. Project document updates

Cause-and-Effect Diagram

Majordefect

effect

Time Material Machine

Personnel

Energy

Method

Measurement

Environment

Potential causes

Ishikawa diagrams or fishbone diagrams

-illustrate how various factors might be linked to potential problems or effects.-A possible root cause can be uncovered by continuing to ask “why”or “how” along one of the lines

Histogramvertical bar chart showing how often a particular variable state occurred

Pareto Diagram (Chart)

Pareto Diagram

Pareto's Law (80/20)

(20%) of defect causes represent

(80%) of defects

0

10

20

30

40

50

60

70

80

Machine Material Energy Time Method Personnel

Root cause of overrun

used to focus attention on the most critical issues

Run Chart-Similar to a control chart without displayed limits-Run charts show trends in a process over time-Trend analysis is performed to forecast future outcomes based on historical results

Scatter DiagramAllows the quality team to study and identify the possible relationship between changes observed in two variables

Inspection-examination of a work product to

determine whether it conforms to

documented standards.

-The results of an inspection generally

include measurements and may be

conducted at any level.

.

QUESTIONS?

1 -A team is using a fishbone diagram to help determine what quality

standards will be used on the project. What part of the quality

management process are they in?

1- Control

2- Assurance

3- Planning

4- Variable analysis

2-A project manager has been overwhelmed with problems on his

project. He would like to identify the root cause of the problem in

order to determine where to focus his attention. Which of the

following tools would be BEST for the project manager to use?

1- Pareto chart

2- Conflict resolution techniques

3- Fishbone diagram

4- Trend analysis

3 -A Pareto diagram can be best described as :

A-Cause and Effect Diagram B-Scatter Chart

C-Control Chart

D-Histogram

4-While testing the strength of concrete poured on your project, you discover that over 35 Percent of the concrete meet your company's quality standards. You feel certain the concrete will function as it is and you don’t think the concrete needs to meet the quality level specified . What should you do?

A-change the quality standards to meet the level achieved

B- state in your reports that the concrete simply “ meets our quality needs”

C- ensure that the remaining concrete meets the standard

D- report the lesser quality level and try to find a solution

5- Trend Analysis is often performed using:

1-Cause and Effect Diagram

2-Control Charts

3-Pareto Chart

4-Run Chart

6. Project quality assurance:

a. Includes policing the conformance of the project team to

specs

b. Provides the project team and stakeholders with

standards, by which the project performance is measured

c. Is a managerial process that defines the organization,

design, resources, and objectives of quality management

d. Provide confidence that the project will satisfy relevant

quality standards

Thank you