Serving Those Who Serve Our Country

Serving Those Who Serve Our Country

Moderator – Ashley Norwood, ASAPresenter – Ed Brandt, ACS, a Xerox Company

Presenter – Kristi Davis, Edfinancial

Servicemembers Civil Relief Act (SCRA)

Background

Signed into law on December 19, 2003, the Servicemembers Civil Relief Act (SCRA), expanded and improved the former Soldiers' and Sailors’ Civil Relief Act (SSCRA) of 1940

The SCRA is intended to postpone or suspend certain civil obligations to enable service members to devote full attention to duty and relieve stress on the family members of those deployed servicemembers

32013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

Background

The Higher Education Opportunity Act (HEOA), amended section 428(d) of the HEA to provide that FFEL and Direct Loan program loans are subject to the provision in section 207 of the Servicemembers Civil Relief Act (50 U.S.C. 527) that limits the interest rate on a borrower’s loan to six percent during periods of qualifying military service



Definitions Title 10

• Title 10 of the United States Code outlines the role of Armed Forces and the legal basis for the roles, missions and organization of each of the Services as well as the United States Department of Defense

Title 14 • Title 14 of the United States Code outlines the role of the United States Coast Guard

Title 32 • Title 32 of the United States Code outlines the role of the United States National Guard• The National Guard is established under Title 32, but members are frequently activated to

support the DoD, in which case their orders are covered under Title 10• If National Guard members are activated to support a State and not the DoD, then the members

are not covered (title 32 is paid by the state and title 10 is paid by the Federal government; only title 10 is covered by SCRA)

SCRA Sec. 101



Definitions

Servicemember — The term ‘‘servicemember’’ means a member of the uniformed services, as that term is defined in section 101(a)(5) of title 10, United States Code

Military Service — The term ‘‘military service’’ means—• In the case of a servicemember who is a member of the Army, Navy, Air Force, Marine Corps, or Coast Guard—

• Active duty, as defined in section 101(d)(1) of title 10, United States Code, and • In the case of a member of the National Guard, includes service under a call to active service authorized by the

President or the Secretary of Defense for a period of more than 30 consecutive days under section 502(f) of title 32, United States Code, for purposes of responding to a national emergency declared by the President and supported by Federal funds;

• In the case of a servicemember who is a commissioned officer of the Public Health Service or the National Oceanic and Atmospheric Administration, active service; and

• Any period during which a servicemember is absent from duty on account of sickness, wounds, leave, or other lawful cause

Period of Military Service — The term ‘‘period of military service’’ means the period beginning on the date on which a servicemember enters military service and ending on the date on which the servicemember is released from military service or dies while in military service

SCRA Sec. 101



Definitions

The term “uniformed services” means—• The armed forces;• The commissioned corps of the National Oceanic

and Atmospheric Administration; and• The commissioned corps of the Public Health

Service

SEC. 101(a)(5) of title 10, United States Code



Definitions Duty Status—

• The term “active duty” means full-time duty in the active military service of the United States. Such term includes full-time training duty, annual training duty, and attendance, while in the active military service, at a school designated as a service school by law or by the Secretary of the military department concerned; such term does not include full-time National Guard duty

• The term “active duty for a period of more than 30 days” means active duty under a call or order that does not specify a period of 30 days or less

• The term “active service” means service on active duty or full-time National Guard duty• The term “active status” means the status of a member of a reserve component who is not in the

inactive Army National Guard or inactive Air National Guard, on an inactive status list, or in the Retired Reserve

SEC. 101(d)(1) of title 10, United States Code



Definitions

Duty Status— • The term “full-time National Guard duty” means training or other duty, other than

inactive duty, performed by a member of the Army National Guard of the United States or the Air National Guard of the United States in the member's status as a member of the National Guard of a State or territory, the Commonwealth of Puerto Rico, or the District of Columbia under section 316, 502, 503, 504, or 505 of title 32 for which the member is entitled to pay from the United States or for which the member has waived pay from the United States




Definitions

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• Duty Status— • The term “active Guard and Reserve duty” means active duty performed by a

member of a reserve component of the Army, Navy, Air Force, or Marine Corps, or full-time National Guard duty performed by a member of the National Guard pursuant to an order to full-time National Guard duty, for a period of 180 consecutive days or more for the purpose of organizing, administering, recruiting, instructing, or training the reserve components




• The SCRA limits the amount of interest that may be collected on debts of persons in military service to 6%• “Interest” includes service charges and fees (such as late

charges)• The SCRA states that no interest above 6% can accrue for

credit obligations during the period of military service, nor can that excess interest become due once the period of military service ends, instead that portion above 6% is permanently forgiven• The annual interest rate is limited to 6% for qualifying periods of

service on/after enactment of HEOA (08/14/2008)

Benefits



• The monthly payment must be reduced by the amount of interest saved during the covered period:• The amount of any periodic payment due from a

servicemember shall be reduced by the amount of the interest forgiven

• ED verbally agreed during Negotiated Rulemaking that the $50.00 minimum payment requirement still applies

SCRA Sec. 207(a)(3)

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Benefits



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• As long as the debt was incurred before the borrower’s military service began, the interest rate cap applies to any joint consolidation loan or other co-borrowed loan

• The SCRA interest rate limit does not apply to an endorser to a PLUS loan made to a parent or a graduate/professional student unless that individual is also performing eligible military service

• For purposes of this restriction, a loan is considered incurred by an endorser when the Endorser Addendum to the PLUS Loan Master Promissory Note is signed, and the requirement that the debt be incurred before military service is based on that date

NPRM Preamble, Page 36565 and DCL GEN-08-12

Benefits



• The 6% interest rate limitation is only applicable to loans obtained before military service• Potential trap for the unwary student loan borrower:

• Even though the underlying loans were taken out prior to the period of military service, a consolidation loan taken out after that date will not qualify for SCRA benefits

• The debt-before-service date on a consolidation loan is the date the consolidation loan was made as a new debt, not the disbursement date of the underlying loans repaid by the consolidation loan

NPRM Preamble, Page 36565

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Requirements



• Current regulation requires that the borrower submit a written request and copy of military orders• For this purpose, the term “in writing” may include a borrower’s

email request and the term “copy of the borrower’s military orders” includes a scanned copy of the orders attached to that email request

• A borrower’s written request and copy orders may be provided up to 180 days after the military service end date

• Borrowers serving before the effective date of the change in the HEA may not receive a refund of the interest paid in excess of the SCRA six percent limit before August 14, 2008, the HEOA date of enactment


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Requirements



• The HEOA amended § 682.302 to provide that for FFEL Program loans first disbursed on or after July 1, 2008 that are subject to the SCRA interest rate cap, a lender’s special allowance payment is calculated as it otherwise would be under program requirements, except that the applicable interest rate is six percent


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SAP



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Potential Pitfalls• Servicers granting borrowers the SCRA 6% interest rate

for 12 months and then requiring them to re-apply

• Difficulty reading orders to determine service period

• Retroactive adjustments not being made



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Best Practices• The servicemember only needs to apply once!

• When orders have missing/unclear end dates:• Utilize the Department of Defense Manpower Data Center (DMDC) database

to verify continued eligibility prior to scheduled end dates • Absent specific end date information, extend the eligibility period and monitor

regularly until exit information is confirmed

• After the rate reduction is applied, ensure that any payments that were previously received during the timeframe now covered by the lower rate are reapplied (more should go towards principal)



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Best Practices• Be proactive

• When borrowers apply for any military benefit (forbearance, deferment, no interest accrual), give them information about the SCRA and check to see if they are eligible

• Ensure monitoring is in place to prevent a loan that is already at a rate of less than 6% from being increased over the SCRA limit (monitor variable interest rate loans that are receiving the SCRA benefit)

• Perform internal audits to review accounts and ensure the SCRA rate is being applied correctly

• Review new hire training materials and call center scripts • Provide additional/recurring training to staff



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Defense Manpower Data Center (DMDC) SCRA Website

• https://www.dmdc.osd.mil/appj/scra/• This Department of Defense website is the official source of

servicemembers' active duty status for the purpose of SCRA compliance• The website will enable you to input identifying information along with a

specific Active Duty Status Date and determine if the individual: • Is on active duty on the date in question, • Has left active duty within 367 days of the date in question, or • Has been notified of call-up to active duty before the date in question

• Reports on active duty dates from September 30, 1985 to present• Reports Title 10 active duty periods of more than 30 days in length• Note: Coverage under the SCRA is broader in some cases and includes

some categories of persons on active duty for purposes of the SCRA who would not necessarily be eligible for a deferment/forbearance related to military service



https://www.dmdc.osd.mil/appj/scra/

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• Can request up to 250,000 records in a file• Uploads are limited to 50 requests within a 24-hour period

• Upload files must be formatted correctly to allow DMDC database to read and process information

• Three critical fields for validating a match:• SSN• Last Name• Active Duty Status Date



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• Can use to update a borrower’s SCRA benefit dates (extend “end date” based on continued active duty status)

• Allows the ability to proactively identify borrowers who may be eligible for the SCRA interest rate reduction (and or deferment/forbearance) but are not aware of the benefits available • Outreach



Military Deferments

Available Deferments

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• Military Service Deferment

• Post-Active Duty Deferment

• Armed Forces Deferment (pre-7/1/93 borrowers)

• Public Health Deferment (pre-7/1/93 borrowers)

• National Oceanic and Atmospheric Administration (NOAA) Deferment (pre-7/1/93 borrowers)



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Military Service Deferment– Available to all FFELP borrowers who are performing

qualifying service– No cumulative time limit– Generally no time limit per request, except for the

service period being certified at that time (or confirmed by military order)

– Deferment covers qualifying service period, plus 180 days in cases where an actual end-of-military-service date is provided

73 FR 37694, page 37697; Dear Colleague Letter GEN-08-01, pages 5-6



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Military Service DefermentQualifying Service. The borrower must be:

– Serving on active duty during a war, other military operation, or national emergency; or

– Performing qualifying National Guard duty during a war, other military operation, or national emergency

Seems simple enough, but these conditions are further defined…

34 CFR 682.210(t)(1)



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Military Service DefermentQualifying active duty service is service by a borrower who is:– A Reserve member ordered to active duty under 10 U.S.C. 12301(a),

12301(g), 12302, 12304, or 12306, or a retired member ordered to active duty under 10 U.S.C. 688, for service in connection with a war, contingency operation, or national emergency

– An active member reassigned to a duty station away from where they are normally assigned, in connection with a war, contingency operation, or national emergency.

– “Active duty” excludes active duty for training or attendance at a service school

20 U.S.C 1088(d)(4); 34 CFR 682.210(t)(3)



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Military Service DefermentQualifying National Guard duty is service by a borrower who is:– On full-time National Guard duty, as defined in 10 U.S.C.

101(d)(5), under a call to active duty service authorized by the President or Defense Secretary for a period of more than 30 consecutive days under 32 U.S.C. 502(f). This training or other duty must be in connection with a war or other military operation, or a national emergency declared by the President and supported by federal funds.

20 U.S.C 1088(d)(5); 34 CFR 682.210(t)(4)



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Military Service Deferment

34 CFR 682.210(t)(7) and (8); 34 CFR 682.210(s)(iii)

Other features of the deferment:– Can be requested by the borrower, or by a representative of

the borrower– Initial 12 months can be requested by the borrower or

borrower’s representative, even verbally, without supporting documentation

– Eligible for simplified processing, provided servicer can accommodate the same exact deferment period that was granted by ED or the other FFELP servicer



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Military Service Deferment– Can be requested via the federal MIL form, a new version of

which is slated to be released in the near future– A borrower who qualifies for this meets the eligibility criteria

for the SCRA, though not necessarily vice versa– NCHER members, during the recent public review periods for

the new MIL, urged ED to consider allowing the borrowers to use the MIL as the vehicle for their SCRA request, but ED declined. However, ED will likely include language encouraging borrowers to separately request SCRA benefit



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Military Service DefermentOne possible pitfall:– In 2011, ED declined to allow servicers to grant the SCRA

benefit based solely on the borrower’s submission of a certified MIL form, opining that the borrower still had to submit a separate written request and a copy of their orders

– So, what if you receive a certified MIL form, along with orders (for purposes of the SCRA benefit) indicating military service, such as active duty for training or NOAA active service, that would render the borrower ineligible for the deferment?

– Might Reauthorization resolve this type of discrepancy?ED letter to CBA, EFC, NCHER, and SLSA, dated 6/27/11



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Post-Active Duty Student Deferment• Service: National Guard, retired member or other reserve

component ordered to active duty, including active State duty.

• Borrower: Must have been enrolled at an eligible school at least half-time when ordered to active duty, or no more than six months prior to the date of the order

34 CFR 682.210(u)(1) and (2)



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Post-Active Duty Student Deferment • Request:

– Can also be requested via the federal MIL form• Length:

– 13 months after conclusion of active duty service period– If borrower qualifies for both 180-day Military Deferment

extension and PADS deferment, the periods run concurrently

– Deferment ends immediately if borrower returns to school on at least a half-time basis during the 13 months

34 CFR 682.210(u)(1), (3), and (4)



Old Armed Forces Deferment

Only available to pre-7/1/93 Stafford and SLS borrowers and PLUS loans made before 8/15/83

Requires only active duty service; not limited to service in connection with a war, contingency operation, or national emergency

Limited to three years over the life of the borrower’s loan Eligibility for this would also qualify borrower for SCRA Reservists and National Guard members must be on full-time active

duty that is expected to last for at least one year, absent a national mobilization order for Reservists.

Can be requested via the federal PUB form

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34 CFR 682.210(b)(2)(i) and 34 CFR 682.210 (i)



Public Health Service Deferment

Only available to pre-7/1/93 Stafford and SLS borrowers and PLUS loans made before 8/15/83

Borrower must be a full-time officer in the Commissioned Corps of the United States Public Health Service

Limited to three years over the life of the borrower’s loan (including Armed Forces and NOAA deferment months)

Eligibility for this would also qualify borrower for SCRA, and vice versa


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34 CFR 682.210(b)(2)(i) and 34 CFR 682.210(j)



NOAA Deferment

Only available to “new borrowers” between 7/1/87 and 6/30/93 Borrower must be on active duty status in the National Oceanic

and Atmospheric Administration Corps Limited to three years over the life of the borrower’s loan

(including Armed Forces and Public Health Service deferment months)

Only active commissioned officers of NOAA would also qualify for SCRA


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34 CFR 682.210(b)(3)(ii) and 34 CFR 682.210(p)



Higher Education Relief Opportunities for Students (HEROES) Act of 2003

HEROES Act of 2003

Provides ED with specific waiver authority to assist borrowers affected by a war, other military operation, or national emergency

First signed into law on 8/18/03 (P.L. 108-76), but with expiration date of 9/30/05

Extended through 9/30/07, via P.L. 109.78Made permanent on 9/30/07, via P.L. 110-93



HEROES Act of 2003

Waivers have been issued by ED via Federal Register updates: On 12/12/03, ED issued 68 FR 69312 establishing the regulatory

waivers and making them valid through 9/30/95 On 10/20/05, ED issued 70 FR 61037 extending the waivers, without

changes, through 9/30/97 On 12/26/07, ED issued 72 FR 72947 extending the waivers, without

changes, through 9/30/12 On 9/27/12, ED issued 77 FR 59311 extending the waivers through

9/30/17, but with two longstanding waivers removed and a new one added



HEROES Act of 2003

Four “categories” of affected individualsCategory 1: borrowers who are – Serving on active duty or performing qualifying National

Guard duty during a war or other military operation or national emergency

– Living or working in an area declared a disaster area in connection with a national emergency, or

– Suffering economic hardship as a direct result of a war or other military operation or national emergency

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68 FR 69312, pages 69312-69313; 77 FR 59311 , pages 59312-59313



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HEROES Act of 2003

Regulatory waivers for Category 1 borrowers:– Need Analysis: School can use more current total income when

determining student’s expected family contribution (EFC)– Professional Judgment: School has more flexibility when making

adjustments for students– Verification of AGI and Taxes Paid: School can accept borrower’s self-

certifying statement of non-filing plus W2’s; IRS form 4868 not required– Grant overpayments: Student not required to return unearned grant

funds; school not required to report overpayment or deny further eligibility

68 FR 69312, pages 69313-69314; 77 FR 59311, pages 59313-59314



HEROES Act of 2003

Category 2: borrowers who are – Serving on active duty or performing qualifying

National Guard duty during a war or other military operation or national emergency

– Living or working in an area declared a disaster area in connection with a national emergency, or

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68 FR 69312, pages 69314-69315; 77 FR 59311, page 59314



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers:– Postwithdrawal Disbursements: Student has at least 45

days, instead of 14, to accept or decline– Leaves of Absence: Student not required to provide a

written request– Title IV Credit Balances: School can contact borrower

within 14 days to determine his/her preference and wait up to 45 days for a response, or simply pay the borrower

68 FR 69312, page 69315; 77 FR 59311, page 59314



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers (continued):– Request for Loan Cancellation: School must allow the

borrower up to 60 days, instead of 14, to request a cancellation

– Student/Parent Authorizations: School can accept verbal authorizations for disposition of Title IV funds

– Satisfactory Academic Progress: Student’s status as HEROES-eligible can be deemed a special circumstance

68 FR 69312, page 69315; 77 FR 59311, pages 59314-59315



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers (continued):– Grace Period: Borrower entitled to up to three

years of additional grace status, including time necessary to re-enroll in next available term, while an affected individual. Borrower must be given full six or nine-month grace period afterward.

68 FR 69312, pages 69315-69316; 77 FR 59311, page 59315



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers (continued):– In-school Period: Borrower entitled to up to three

years of additional in-school status, including time necessary to re-enroll in next available term, while an affected individual. Borrower must be given full six or nine-month grace period afterward.

68 FR 69312, page 69316; 77 FR 59311, page 59315



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers (continued):– In-school or Fellowship Deferment: Borrowers entitled

to up to three years of additional deferment status, including time necessary to re-enroll in next available term or resume the fellowship program, while an affected individual. On subsidized Stafford loans, deferment interest subsidy applies during this period

68 FR 69312, page 69316; 77 FR 59311, page 59315



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers (continued):– Mandatory Administrative Forbearance: If the borrower is not

eligible for a Military Deferment, he/she can get up to one year of military mobilization forbearance, plus a three-month transition period, based on a written or verbal request from the borrower, a member of the borrower’s family, or any other reliable source. No supporting documentation required, unless borrower needs an extension of the initial 12 or 15-month period

68 FR 69312, page 69316; 77 FR 59311, pages 59315-59316



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers (continued):– Collection of Defaulted Loans: Guarantor can stop collection of

defaulted loans immediately upon notification from the borrower, a member of the borrower’s family, or any other reliable source that the borrower is HEROES-eligible. This suspension of collection activity must include a three-month transition period following the borrower’s HEROES-eligible status.

– ED will apply this waiver to loans they already hold

68 FR 69312, page 69316; 77 FR 59311, page 59316



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers (continued):– Teacher Loan Forgiveness: Borrowers whose qualifying

teaching service is interrupted based on their HEROES-eligible status can pick up where they left off, in terms of accruing the requisite number of consecutive teaching years

– The period of interruption includes a three-month transition period

68 FR 69312, pages 69316-69317; 77 FR 59311, page 59316



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers (continued):– Loan Rehabilitation: Defaulted borrowers whose progress toward

loan rehabilitation (nine on-time payments over ten months) is interrupted based on their HEROES-eligible status can pick up where they left off, once their HEROES-eligible status ends


– Payments made by the borrower during the interruption period still count toward the 9 and do not trigger the end of such period.

68 FR 69312, page 69317; 77 FR 59311, page 59316



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers (continued):– Reinstatement of Title IV Eligibility: Defaulted borrowers whose

progress toward regaining Title IV eligibility (six consecutive on-time payments) is interrupted based on their HEROES-eligible status can pick up where they left off, once their HEROES-eligible status ends


– Payments made by the borrower during the interruption period still count toward the 6 and do not trigger the end of such period.

68 FR 69312, page 69317; 77 FR 59311, page 59316



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers (continued):– Consolidation of Defaulted Loans: Defaulted borrowers whose

progress toward completing their satisfactory repayment arrangements (three consecutive on-time payments) in order to consolidate their loans into Direct without having to commit to ICR or IBR can pick up where they left off, once their HEROES-eligible status ends


68 FR 69312, page 69317; 77 FR 59311, pages 59316-59317



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HEROES Act of 2003

Regulatory waivers for Category 2 borrowers – new as of 10/1/12:– Annual reevaluation requirements for IBR and ICR: If a

reported HEROES-eligible condition prevents a borrower from renewing their IBR or ICR payment on time, lender/servicer must extend current payment up to 39 months

– No clarification in 77 FR 59311 as to how this relief must be requested

– NCHER working with ED to establish best practices

77 FR 59311, page 59317



HEROES Act of 2003

Category 3: borrowers who are serving on active duty or performing qualifying National Guard duty during a war or other military operation or national emergency– One remaining waiver under this category, re. Institutional

Charges and Refunds: Schools are encouraged to provide flexibility with regard to refunds and re-enrollment requirements, for students who are HEROES-eligible

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68 FR 69312, pages 69317-69318; 77 FR 59311, page 59317



HEROES Act of 2003

Category 4: borrowers who are – Dependents or spouses of people who are on

active duty or performing qualifying National Guard duty during a war or other military operation or national emergency

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68 FR 69312, page 69318; 77 FR 59311, page 59317



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HEROES Act of 2003

Regulatory waivers for Category 4 borrowers:– Verification Signatures: HEROES-eligible parent not

required to provide a signed statement confirming relevant numbers of family members

– Required Signatures for FAFSA, SAR, and ISIR: Student can obtain necessary signatures from a high school counselor or FAA when parent is HEROES-eligible and unable to sign

68 FR 69312, page 69318; 77 FR 59311, page 59317



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HEROES Act of 2003

ED allowed the following waivers to expire as of 9/30/12:– Return of Title IV Funds: School could exclude applied non-Title

IV aid (e.g., state grants) when calculating unearned funds to return. ED deemed this waiver detrimental to affected individuals.

– Pre-7/1/93 Military Deferment Extension: Borrowers could use unlimited additional months of this deferment while performing HEROES-eligible service. ED deemed this unnecessary due to the unlimited availability of the Military Deferment

77 FR 59311, page 59312



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HEROES and the SCRA

Borrowers who qualify for HEROES by performing active duty service or qualifying National Guard duty also qualify for SCRA, though they may require additional documentation for SCRA

Borrowers who qualify for HEROES for any other reason do not qualify for SCRA

77 FR 59311, pages 59312-59313; 50 USC 511(2)



Military Extension of the Stafford Loan Grace Period

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Military Grace Extension

Qualifications– Must be in grace or in-school status when called– Must be a member of a reserve component of the U.S. Armed

Forces called or ordered to active duty for more than 30 days Duration

– Any one extension cannot exceed 3 years– The 3 years includes the period between the borrower’s

release and the next available enrollment period.

§682.209(a)(5)



Military Grace Extension

Grace Period– Borrower entitled to full grace period after 3-year grace

extension– If 3-year extension and grace period expire while borrower is

still on active duty, the borrower is eligible for the Military Deferment and 13-month Post Active Duty Student deferment

§682.209(a)(5); §682.210(t) and (u)



Mandatory Forbearance

Dept. of Defense (DOD) Student Loan Repayment Program

Documents the beginning and ending dates that the Department of Defense considers the borrower to be eligible for repayment under the Student Loan Repayment Programs

As of 11/1/13 (though only a requirement as of 7/1/14), covers all repayment programs administered by the DOD, not just the Active Duty Loan Repayment Program

Requires military orders, letter from commanding officer, or a copy of the DOD Repayment authorization form



Active Military State Duty

Active military state duty as a member of the National Guard, includes members that are in a retired status– Activated by the state Governor for more than 30 consecutive days– Paid for with state or federal funds– Borrower qualifies for a Post-Active Duty Student Deferment but

doesn’t qualify for a Military Service Deferment or other deferment while engaged in active military state duty

– Begins on the day after the end of grace for a Stafford loan that has not entered repayment or begins on the day after the end of the in-school deferment for a FFELP loan in repayment



Mandatory Administrative Forbearance

General Information

The lender MUST grant a mandatory administrative forbearance when applicable.

Does not require the borrower’s request or a forbearance agreement between the lender and borrower

Lender must notify the borrower that the forbearance has been granted and indicate the date that payments should resume

Any outstanding delinquency before the beginning date of the forbearance cannot be resolved by the mandatory administrative forbearance



Military Mobilization

Defined as a situation in which the U.S. Department of Defense orders member of the National Guard or the Reserves to active duty under Title 10 U.S.C. §§ 688, 12301(a) & (g), 12302, 12304 and 12306.

Includes the assignment of other member of the Armed Forces to duty stations at locations other then the locations they are normally assigned, if the military mobilization involves the activation of the National Guard or the Reserves




Length – Period specified by the Department or guarantor plus 30 days following the period

Borrower or endorser are required to provide documentation showing that the borrower is subject to a military mobilization as described in the DOD section




The borrower or endorser who requests an extension this forbearance must provide documentation showing that the borrower is subject to a military mobilization as described in the previous slide

HEROES Act of 2003



Administrative Forbearance


Administrative forbearance can’t exceed 3 months

Continuation of the forbearance beyond the 3-month period based on the same situation requires supporting documentation and an agreement with the borrower or endorser



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More Information NCHER e-Library

– e-Library > Reference Materials > Military Info-Operational > – Benefits Q and A

Frequently Asked Questions related to each of the available benefits for servicemembers.

– HEROES Act Waiver ChartA matrix showing the various regulatory waivers under the HEROES Act.

– Military Deferment Case StudiesScenarios and lender actions when applying the Military Service Deferment and Post-Active Duty Student Deferment.

– Military Deferment QualificationsMilitary Deferment eligibility criteria, with case studies.

– Military Orders with CommentsA series of military order copies with hand-written comments indicating whether the service qualifies the borrower for benefits.

– Servicemember Benefit MatrixA chart indicating various forms of military service and the federal education loan benefits that apply to each.

– Useful Military WebsitesUseful Military websites for both lenders/servicers and borrowers



http://www.nchelp.org/elibrary/index.cfm?parent=1



Questions



Serving Those Who Serve Our Country

Documents

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