SERVICE, SALES, EXCELLENCE, LEADERSHIP & ENTREPRENEURSHIP

Ndiana Matthew Palm3 Strategic Communications (Pty) Ltd.

www.Palm3stsrategy.Com

SERVICE , SALES, EXCELLENCE, LEADERSHIP &

ENTREPRENEURSHIP.

VALUE CR8TION SUMMIT

OPENING IDEAS….

• “Thought is the original source of all wealth, all success, all material gain, all great discoveries and inventions, and all achievement.”

CLAUDE M. BRISTOL• “Every time a person puts an idea across, he finds ten

people who thought about it before he did – but they only thought about it.”

ALFRED MONTAPERT• "Ideas put into action give an advantage”

JOHN MAXWELL.


STRENGTHEN RELATIONSHIPS Enhance Relationships & Build Trust

•Don’t Criticize, condemn, or complain.•Give honest, sincere appreciation.•Arouse in the other person an eager want.•Become genuinely interested in other people •Smile•Remember that a person’s name is to that person the sweetest and most important sound in any language.•Be a good listener. Encourage others to talk about themselves.•Talk in terms of the other person’s interests, make them feel important and do it sincerely.


GAIN WILLING COOPERATIONWin People to Your Way of Thinking

•The only way to get the best of an argument is to avoid it. Throw down a challenge.

•Show respect for the other person’s opinion. Never say “you’re wrong.”

•If you’re wrong, admit it quickly and emphatically.•Begin in a friendly way. Get the other person saying “yes, yes”

immediately.•Let the other person do a great deal of talking.•Let the other person feel the idea is his or hers.

•Try honestly to see things from the other person’s point of view.•Be sympathetic with the other person’s ideas and desires

•Appeal to nobler motives and dramatize your ideas.VALUE CR8TION SUMMIT

BE A LEADERWin People to Your Way of Thinking

• Begin with praise and honest appreciation.• Call attention to people’s mistakes indirectly.• Talk about your own mistakes before criticizing the other person.• Ask questions instead of giving direct orders.• Let the other person save face.• Praise the slightest improvement and praise every improvement. Be

hearty in your approbation and lavish in your praise.”• Give the other person a fine reputation to live up to.• Use encouragement. Make the fault seem easy to correct.• Make the other person happy about doing the thing you suggest.


The only adequate preparation for tomorrow is the right use of today. –

John C. Maxwell

24hrs MATTER!

What I do in the future depends on what I already am; and what I am is the result of previous years of discipline.


The Lifebuilder’s Creed -Dale Witherington.


Today is the most important day of my life.Yesterday with its successes and victories, struggles and failures is gone forever.

The past is past. Done. Finished.I cannot relive it. I cannot go back and change it, but I will learn from it and

improve my Today.Today. This moment. NOW.

It is God’s gift to me and it is all that I have.Tomorrow with all its joys and sorrows, triumphs and troubles isn’t here yet.

Indeed, tomorrow may never come. Therefore, I will not worry about tomorrow.Today is what God has entrusted to me. It is all that I have. I will do my best in it.

I will demonstrate the best of me in it – my character giftedness, and abilities-to my family and friends, clients and associates.

I will identify those things that are most important to do Today,and those things I will do until they are done.

And when this day is doneI will look back with satisfaction at that which I have accomplished.

Then, and only then, will I plan my tomorrow,Looking to improve upon Today, with God’s help.

Then I shall go to sleep in peace…content.

YOU WILL NEVER CHANGE YOUR LIFE UNTIL YOU CHANGE SOMETHING YOU DO DAILY

One today is worth two tomorrows; what I am to be , I am now becoming. Benjamin Franklin

• Real, sustainable change doesn't’t happen in a moment. It’s a process.• Growth comes from making decisions and following through on them.• Yesterday ended Last Night. No failure is fatal and no success is final.• No matter how badly you might have failed in the past, it’s done, and

today is a new day. Yesterday’s success is will not salvage today.• Benjamin Franklin: “Time is the stuff life is made of.”• Proverbs 12:27 A lazy life is an empty life, but “early to rise” gets the

job done.• Priority 101: get it done before 10am! Then follow up at 1pm.


THE POWER OF DECISIONS

• The Secret of your success is determined by your daily agenda.• EVERY DAY WE OUGHT TO …Possess Possibilities, Remain

Focused, Enjoy good health, Exhibit Stability, Hold an Advantage, Possess tenacity, Exercise options, sense inner peace, experience

fulfillment, feel significant, receive direction, learn and grow, love, forgive, give…..

• 2 ingredients necessary to make a day a masterpiece: Good decisions + Daily Discipline.

• Successful people make right decisions early and manage those decisions daily.

• The earlier we make those right decisions and the longer we manage them, the more successful we can become.

• Every little action of the common day makes or unmakes character.


Time is an equal opportunity employer, but how we treat time is not equal.✤ Time is like a block of marble.

✤ What you invest your time in determines what your life becomes.

✤ 1 hour daily for 5 years, gives expert knowledge and skill.


JOHN MAXWELL’S DAILY DOZEN

✤ Attitude: Choose and display the right attitudes daily.✤ Priorities: Determine and act on important priorities daily.✤ Health: Know and follow healthy guidelines daily.✤ Family: Communicate with and care for my family daily.✤ Thinking: Practice and develop good thinking daily.✤ Commitment: Make and keep proper commitments daily.✤ Finances: Make and properly manage currency daily.✤ Faith: Deepen and live out my faith daily.

Success is peace of mind, which is a direct result of self-satisfaction in knowing you did your best to become the best that you are capable of becoming.- John Wooden


JOHN MAXWELL’S DAILY DOZEN

✤ Relationships: Initiate and invest in solid relationships daily.

✤ Generosity: Plan for and model generosity daily.

✤ Values: Embrace and practice good values daily.

✤ Growth: Seek and experience improvements daily.

Success is peace of mind, which is a direct result of self-satisfaction in knowing you did your best to become the best that you are capable of becoming.- John Wooden


Leadership & Architecture:

2 Disciplines same similarities.

✤ Leadership is Action, not Position.

✤ Zulu Proverb: A leader is the first to rise, the last to eat and the first to die.

✤ From Dream to Reality, Plans to Implementation, Blueprint to commissioning.

✤ Faithfulness in the small things is a great thing.

A leader is one who knows the way, goes the way and shows the way - Unknown.


INTERNET MARKETING : Involves helping people to promote and sell their products and services online with the use of blogs, websites, social media and so on. Some nice products that can be marketed by internet marketing include; real estate, cars, mobile phones, air fares, hotel reservations and so on.


ENTREPRENEURIAL IDEAS TO START IN UYOPopulation: 451,128 Est.

•SELLING MOBILE PHONES & SMART DEVICES: People are always buying mobile phones and recharge cards especially recharge cards although it is no longer a lucrative business as it was in the past, it still offers some prospects of making side income and also serves as a safety net in the event of adversity.



–MR DELIVERY / CATALOGUE SALES:

– Food,

– luxury items.



• BLOGGING: This is also becoming a money maker for some serious Nigerians who have writing skills and are internet savvy. There are bloggers who make as much as $1000 a month on a part time basis usually not putting in more than 2 hours a day. But be aware that blogging is not a get rich quick thing because it takes time and requires a lot of commitment to succeed.



• SKILLS TRAINING & ACQUISITION: Adding value to already established industries eg. Construction by training of artisans and craftsmen. Adult Education opportunities,



✤EVENTS MANAGEMENT

&

LOGISTICS SERVICES.



• FAST FOOD RESTAURANT OR MOBILE DELIVERY

• Most people believe that they need thousands or millions of Naira in startup capital to open a restaurant but you do not really need to spend much, especially if you already own a small space that can be turned into a canteen. You just have to buy the ingredients that you will need to whip up your menus for each day. Menus do not necessarily have to be top-of-the-line; you can begin with simple recipes. Remember that food is a basic need of man and humans must eat regardless of the economic or whatever situation. A point of note is that your business must be built on the foundation of exceptional customer services. VALUE CR8TION SUMMIT


•RENTAL SERVICES : if you have a car or an extra room in your house or building, then renting them out to other people can earn you money. This would make you reap huge profits, because you do not need to shell out cash as a business capital.



ENTREPRENEURIAL IDEAS TO START IN UYO

✤KEKE BRANDING: Fill in the empty spaces on the Keke Napeps that dot the Uyo metropolis.



ENTREPRENEURIAL IDEAS TO START IN UYO

✤ DIGITAL PHOTOGRAPHY: Almost everyone owns a digital camera, so you can use can also use this gadget to generate a steady source of income. Rush ID services, Event photography are often sought for, especially in cities, so you can take advantage of this.

✤ GROOMING & BEAUTY SERVICES:



5 THINGS BUYERS WANT TO KNOW

• WHAT IS IT? Your fact statement and benefits. “we have 12 tech-certified technicians on call 24 hours a day, 7 days a week.

• HOW DOES IT WORK? Application, Demonstration or Examples. Eg. You can have peace of mind knowing that once you call for service, you’ll get a response within two hours. This is a vast improvement over the downtime you said you’ve been experiencing.

• WHY IS IT IMPORTANT? Evidence • WHO SAYS SO BESIDES YOU? Recommendation. Testimonial.• CAN YOU PROVE IT? Statistics. Accurate and relevant

numbers that support your solutions.


5 THINGS BUYERS WANT TO KNOW Population: 451,128 Est.

Where do YOU Stand?

What’s your person vision statement? The Elevator Pitch.


Connect with me…✤ http://facebook.com/ndiana.m

atthew

✤ http://facebook.com/palm3strategy

✤ @ndiana

✤ @palm3strategy

✤ @ruthndiana

✤ http://palm3strategy.com

THANK YOU!!!


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SERVICE, SALES, EXCELLENCE, LEADERSHIP & ENTREPRENEURSHIP

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