Service Quality Innovation Trust Safety Welcome 1.
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Transcript of Service Quality Innovation Trust Safety Welcome 1.
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Service • Quality • Innovation • Trust • Safety
Welcome
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Service • Quality • Innovation • Trust • Safety
New Associates Welcome
Aboard!
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Service • Quality • Innovation • Trust • Safety
New Associates
Kyle IsleyProject Engineer
Greensboro
Chris CarpentieriProject Engineer
Camden Southline
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Service • Quality • Innovation • Trust • Safety
New Associates
Darien CarrProject Manager 1
VA Fayetteville
Lisa CunninghamChief Financial Officer
Greensboro
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Service • Quality • Innovation • Trust • Safety
New Associates
Bob DispennetteSenior Superintendent
VA Fayetteville
Ed TeasterLead
Brightmore - Charlotte
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Service • Quality • Innovation • Trust • Safety
New Associates
Jeff KassMarketing Coordinator
Greensboro
Julie BrownFinancial Reporting Analyst
Greensboro
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Service • Quality • Innovation • Trust • Safety
New Associates
Michael StatonProject Manager 2
VA Fayetteville
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Service • Quality • Innovation • Trust • Safety
Promotions & Service
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Service • Quality • Innovation • Trust • Safety
Promotions
Congratulations!
Rob Jones Project Manager 1
TJ BakerProject Manager 2
Lane SuttonProject Manager 2
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Service • Quality • Innovation • Trust • Safety
Samet Service10 Years
Chris LoweCharlie Johnson
20 Years
Pam Hillerby
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Service • Quality • Innovation • Trust • Safety
Customer Feedback
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Service • Quality • Innovation • Trust • Safety
Customer Feedback FFF Enterprises
Great People, Easy to Work With. High Level of Expertise. Nothing but Good Things to Say
Survey Results: “10 out of 10 - Raving Fan!”
Scott MurrayPreconstruction
Preconstruction Survey
- Keith Sinclair, FFF Enterprises
Beverly BarkerProj Coord’r
Robbie NunnProject Manager
Brian HallPreconstruction
David LoweSuperintendent
Ruth HyltonAccounting
Janet WilmothProj Coord’r
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Service • Quality • Innovation • Trust • Safety
Customer Feedback Pepsi Bottling
Flexible to changes required in the project: 10Providing you a fair value: 9
Survey Results: 8 out of 10
Ronnie FaucetteSuperintendent
Project Completion Survey
- Scott Jamison, Pepsi Bottling Ventures
John MedlinProject Manager
Bill WootenPreconstruction
Shanda GeorgeProject Coordinator
Ruth HyltonAccounting
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Service • Quality • Innovation • Trust • Safety
Customer Feedback Glen Raven
Have Enjoyed Working with Samet for Many Years. Survey Results: “10 out of 10 - Raving Fan!”
Project Completion Survey
- Donald Wimbrow, Glen Raven
John MedlinProject Manager
Tommy CrawfordSuperintendent
Scott MurrayPreconstruction
Ruth HyltonAccounting
Shanda GeorgeUPS
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Service • Quality • Innovation • Trust • Safety
Customer Feedback Fountains at New Bern
Thanks You Guys! Great Job!
Survey Results: “10 out of 10 - Raving Fan!”
Project Completion Survey
- Wyatt Dixon, WTD Real Estate Holdings LLC
Jeff HosackProject Manager
Craig MontgomerySuperintendent
Ruth HyltonAccounting
Deanee PoppProj Coordinator
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Service • Quality • Innovation • Trust • Safety
Bruce JaworoskiSafety Director
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Service • Quality • Innovation • Trust • Safety
‘SHARP’ Presentation at Tryon Place
Make the Job Safe
• NC Building Star: 11 years• NCDOL Gold Safety Award:
11 years• EMR: 0.80• 2013 Generations Group
Chairman’s Award • 2013 total project man hours
2,042,769• 3 lost time injuries• 13 minor injuries
Samet Safety Culture
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Service • Quality • Innovation • Trust • Safety
• Plan the Job – with a Housekeeping plan
• Execute the Job - Be consistent with plan implementation
Make the Job Safe
Target One: Housekeeping
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Service • Quality • Innovation • Trust • Safety
Greensboro Day SchoolSimkins Elementary
School
Old Dominion Upfit Links at South Park
Make the Job Safe
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Service • Quality • Innovation • Trust • Safety
Brightmore Camden
SheetzSummit & Church
Make the Job Safe
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Service • Quality • Innovation • Trust • Safety
Safety Awards
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Service • Quality • Innovation • Trust • Safety
2013 Safety Superintendent, Most Improved
2013 Safety Superintendent of the Year
Make the Job Safe
Gary Clark
Tommy Crawford
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Service • Quality • Innovation • Trust • Safety
Backlog & Market Outlook
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Service • Quality • Innovation • Trust • Safety
C/I HEA EDU HOU$0
$50
$100
$150
$200
$250
$300
$350
$48$21
$67$99
$235
$100
$250
$300
Sold & AwardPipeline
Million $
2014 Backlog & Market Outlook
By Group
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Service • Quality • Innovation • Trust • Safety
2014 Backlog & Market Outlook
By Location Sold & Award
Triad
Charlotte
Other
Pipeline of Work
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Triad
Charlotte
Other
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Service • Quality • Innovation • Trust • Safety
‘Pre-Recession’ Strategic Plan
Key Elements• Grow: Through Geographic Expansion
• Diversify: Through a Market-Based (Group) Strategy
• Invest: By Creating Opportunities for
People
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Service • Quality • Innovation • Trust • Safety
Google, Lenoir, NC
Sheetz, Rendering
Sheetz, Under Construction
Recent Projects
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Resume Projects --
Commercial / Industrial
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Service • Quality • Innovation • Trust • Safety
Brightmore of South Charlotte
Ashton Place
Camden Place
Recent Projects
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Resume Projects --
Healthcare
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Service • Quality • Innovation • Trust • Safety
925 W. Morgan Apartments
Fountains at New Bern Station
Reynolds Village
Recent Projects
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Resume Projects --
Housing
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Service • Quality • Innovation • Trust • Safety
Joint School of Nanoscience and Nanoengineering
WSSU DJR Student Activities Center
GTCC – Donald W. Cameron Campus
Recent Projects
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Resume Projects --
Education
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Service • Quality • Innovation • Trust • Safety
Recent Projects
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VA Hospital, Fayetteville, NC
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Service • Quality • Innovation • Trust • Safety
Pre-Recession Strategic Plan Results
• Grow our Geography
• Diversify our Projects/Markets
• Grow our People & Talent
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Service • Quality • Innovation • Trust • Safety
• What are the top 3 issues affecting Samet growth & future success?
2014 Strategic Plan Approach
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• Vision• Values• The Samet Way
• Survey Results• Priority Improvement Initiatives
• What do we need to START doing?• What do we need to STOP doing?• What do we need to KEEP doing?
Two 1-Day Workshops
Two Associate Surveys
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Service • Quality • Innovation • Trust • Safety
Communicating C
ulture & St
rategy
Developing O
rganiza
tional Depth
Deliverin
g Operational E
xcelle
nce
Leveragin
g Competitive
Advantage
s0
20
40
60
80
Response Frequency
2014 Strategic Plan Survey Results
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Service • Quality • Innovation • Trust • Safety
2014 Strategic Plan
Core Values Vision
2024 Goal: $500M in Profitable Revenue
ServiceCustomersPartners
Associates
QualityInnovation
TrustSafety
‘The Samet Way’Plan the job
Know the jobProtect the jobExecute the job
Make the job Safe
To hold an unparalleled competitive advantage in the southeast construction and development marketplace and a
reputation as an advocate for our customers, partners & associates.
1. Achieved Through Best in Class People, Relationships and Services
2. By Adding Strong Growth in Two or More New Market Locations and Two or More New Business Units
3. With Owners, Partners & Associates Who Are “Raving Fans” Because of our Unparalleled Positive Customer Service Experience
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Service • Quality • Innovation • Trust • Safety
2014 Strategic PlanSo, You Ask…What Does It Mean to Me?
Theme It Means…
Communicating Culture & Strategy
Clear and broadly understood expectationsMore aligned teams and groups (greater consistency)More FUN making it happen together
Developing Organizational Depth
Stronger teams and better leadersClear succession and career plansEffective on-boarding & training for personal/professional development
Delivering Operational Excellence
Eliminating wasted time and work effortsImproved service: you get what you need to be successfulConsistent systems and processes (The Samet Way)Better project outcomes / more profitable results
Leveraging Competitive Advantages
Best in class delivery creating Raving Fans (inside and out!)More & better professional and project opportunities
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Service • Quality • Innovation • Trust • Safety
2014 Strategic Plan
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Q & A
…Thank You!