Service Operation Itil v3
1
ITIL Service Operation Processes outside the IT Organization ITIL Processes outside Service Operation ITIL Processes outside Service Operation Processes outside the IT Organization Customer Process + Service Strategy + Service Design + Service Transition + Continual Service Improvement Customer Process External Supplier Process + Service Strategy + Service Design + Service Transition + Continual Service Improvement + IT Service Management The ITIL® Process Map V3 2011 Edition: The ITIL Process Model as a basis for your ITIL or ISO 20000 initiative. complete - consistent - fully adaptable to your IT organization`s needs. In Microsoft Visio™, ARIS™ and other leading process management platforms. Online demo, webinars and information: www.it-processmaps.com [email protected] | Tel. +49 (0) 8363 927396 © IT Process Maps GbR + Request Fulfilment + Access Management + Event Management + Problem Management + IT Operations Control + Facilities Management + Incident Management + Application Management + Technical Management ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. ARIS™ is a registered trademark of Software AG. Microsoft™ and Visio™ are registered trademarks of Microsoft Corp.
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Transcript of Service Operation Itil v3
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ITIL Service Operation
Processes outside the
IT Organization
ITIL Processes outside
Service Operation
ITIL Processes outside
Service Operation
Processes outside the
IT Organization
Customer
Process
+
Service Strategy
+
Service Design
+
Service
Transition
+
Continual
Service
Improvement
Customer
Process
External
Supplier Process
+
Service Strategy
+
Service Design
+
Service
Transition
+
Continual
Service
Improvement
+
IT Service
Management
The ITIL Process Map V3 2011 Edition:
The ITIL Process Model as a basis for your ITIL or ISO 20000 initiative.
complete - consistent - fully adaptable to your IT organization`s needs.
In Microsoft Visio, ARIS and other leading process management platforms.
Online demo, webinars and information:
www.it-processmaps.com
[email protected] | Tel. +49 (0) 8363 927396
IT Process Maps GbR
+
Request
Fulfilment
+
Access
Management
+
Event
Management
+
Problem
Management
+
IT Operations
Control
+
Facilities
Management
+
Incident
Management
+
Application
Management
+
Technical
Management
ITIL is a Registered Trade Mark of the Cabinet Office in the
United Kingdom and other countries. ARIS is a registered
trademark of Software AG. Microsoft and Visio are
registered trademarks of Microsoft Corp.
