Service Measurement – SPMS PO Box Up Time Measurement at Delivery Units Presented by: Kathy...
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Service Measurement – SPMS PO Box Up Time Measurement at Delivery Units Presented by: Kathy Ainsworth Vice President, Retail Operations and Jordan Small Vice President, Delivery Operations Friday, December 5, 2008
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Transcript of Service Measurement – SPMS PO Box Up Time Measurement at Delivery Units Presented by: Kathy...
Service Measurement – SPMS PO Box Up Time
Measurementat Delivery Units
Presented by:
Kathy AinsworthVice President, Retail Operations
and
Jordan SmallVice President, Delivery Operations
Friday, December 5, 2008
Service Measurement – SPMS PO Box Up Time
Service Measurement Post Office Box
Up Time
Presented by Kathy Ainsworth
Vice President, Retail Operations
Service Measurement – SPMS PO Box Up Time
What is SPMS?
SPMS Access
Scanning
Reports
On Time Scanning Performance
Agenda
Service Measurement – SPMS PO Box Up Time
Scan Point Management System (SPMS) Application
Internal measurement system
• Utilizes scanning technology
• Helps to ensure timely availability of the mail by the posted “up-time”
Service Measurement – SPMS PO Box Up Time
A barcoded placard is placed in the PO Box Section and scanned after the distribution of PO Box mail is complete
Service Measurement – SPMS PO Box Up Time
“Up-Time” is the time of day customers may expect to collect the mail that is committed for that day from their PO Box
Committed mail includes- First Class- Periodicals- Standard- Packages
Service Measurement – SPMS PO Box Up Time
SPMS Access
Service Measurement – SPMS PO Box Up Time
SPMS Welcome Screenhttp://spms.usps.gov
Service Measurement – SPMS PO Box Up Time
SPMS Navigation
Use the links across the top of the page to navigate to the Facility Box Data screen, Reports screen, or to exit the application
Service Measurement – SPMS PO Box Up Time
Facility Box Section Data Screen
Service Measurement – SPMS PO Box Up Time
Scanning
Service Measurement – SPMS PO Box Up Time
IMDAS Scanner Setup
Follow standard IMDAS setup procedures for In-Office User
• Enter the facility ZIP Code• Enter route ID 00
At the In-Office main menu• Select Scan Barcode
Service Measurement – SPMS PO Box Up Time
Scan the barcode on the PO Box Section Placard Cradle scanner to transmit data
Scanning the Barcode
Service Measurement – SPMS PO Box Up Time
Reports
Service Measurement – SPMS PO Box Up Time
Reports Menu – Delivery Units
Service Measurement – SPMS PO Box Up Time
Box Up-Time Report: Detail Level
Service Measurement – SPMS PO Box Up Time
Box Up-Time Report: Summary Level
Service Measurement – SPMS PO Box Up Time
Reports Menu – District Coordinator
There are four types of reports available to the District Coordinator.
• Exception Report by Facility ZIP Code• Box Up Time Report by Facility ZIP Code• Up Time Schedule• Summary Reports
Service Measurement – SPMS PO Box Up Time
Exception Report
Service Measurement – SPMS PO Box Up Time
Daily Box Up-Time Report - Summary
Report Details by Status• Total Box Scans• On-Time• Early• Late• Missed
On-Time MeasurementSum of On-Time + Early
Service Measurement – SPMS PO Box Up Time
Daily Box Up-Time Report: Total Box Scans
Service Measurement – SPMS PO Box Up Time
Weekly Box Up-Time Summary Report: Total Box Scans
Service Measurement – SPMS PO Box Up Time
Box Up-Time Schedule Report by ZIP Code
Service Measurement – SPMS PO Box Up Time
Weekly Summary Report
Service Measurement – SPMS PO Box Up Time
Quarterly Summary Report
Service Measurement – SPMS PO Box Up Time
National Special Service Index
Electronic Information Services
PO Box Service
Other Services
54%
35%
11%
90%Target for % On Time – Box Up Time
Service Measurement – SPMS PO Box Up Time
PO Box Up-Time Scans Performance
“ON-TIME SCANS”
Service Measurement – SPMS PO Box Up Time
ON TIME & EARLY SCANS
FY09 WEEK 1 - 9
Service Measurement – SPMS PO Box Up Time
Service Measurement – SPMS PO Box Up Time
Presented by
Jordan SmallVice President, Delivery Operations
Service Measurement Saturation Mail Scanning
Service Measurement – SPMS PO Box Up Time
Service Measurement
Delivery Unit Saturation Scanning
Saturation Mail
Start the Clock • Clerks will Scan “Arrival at Unit”
• Saturation Mail Barcode Sheet
Stop the Clock
• Carrier and PO Box clerks to Scan Saturation Mail Barcode Sheet to Indicate “Delivered”
• Carrier Scan Indicates Last Day of Delivery for Mailing
Service Measurement – SPMS PO Box Up Time
Service Measurement
Delivery Unit Saturation Scanning
Participating Saturation MailersParticipating Saturation Mailers
RED PLUM PENNYSAVER
Service Measurement – SPMS PO Box Up Time
Service Measurement
Delivery Unit Saturation Scanning
Clerk scans pallet / container“Arrival at Unit”
Clerk Distributes
Clerk stages away from carrier case
YESAre bundles
sorted to carrier case?
Carrier scans Saturation Mail
barcode at staging area and selects
“Delivered”
Carrier scans Saturation Mail
barcode at carrier case and selects
“Delivered”
NO
Carrier retrieves Saturation Mailing
Note:
Box Section clerk will also scan a saturation mail barcode sheet once all saturation mail has been placed into the PO boxes
Service Measurement – SPMS PO Box Up Time
Service Measurement
Delivery Unit Saturation Scanning
Saturation Mail Performance Saturation Mail Performance MeasurementMeasurement
WebsiteWebsite http://satmailspm.usps.gov
Service Measurement – SPMS PO Box Up Time
Service Measurement
Delivery Unit Saturation Scanning
Status Update Scanning tests show that IMDAS data
collection is working• 3,000 scans daily recorded from test sites
IMDAS software download at 82 % complete• Projected to exceed 98% by December 8
Compliance reporting for saturation mail will be available beginning the week of December 8
Service measurement for saturation mail will begin January
Service measurement for CRRT bundles
Service Measurement – SPMS PO Box Up Time
Service Measurement
Delivery Unit Saturation Scanning
Next Steps
National deployment of saturation scanning week of December 8-12
• Ensure IMD software is uploaded • Begin monitoring compliance reports to
ensure scanning procedures are being followed
Ensure communication/SOP’s are cascaded to delivery units
Service Measurement – SPMS PO Box Up Time
Question Time
Service Measurement – SPMS PO Box Up Time
Send your questions and suggestions to this email
account.
WE WANT TO HEAR FROM YOU!
Service Measurement – SPMS PO Box Up Time
Next Webinar will be onFriday, December 19 at 11:00 a.m. ET
BMEU Process̶
presented by:
Pritha MehraVice President, Business Mail Entry & Payment Technologies
and
Laurie TimmonsManager, Customer Relations, Northeast Area
Have a good weekend!
Service Measurement – SPMS PO Box Up Time
“Marathon Love”Television Premiere
This hour-long inspirational special follows the tragedy-to-triumph fairy tale of Jamie
Parks, a letter carrier from Lansing, IL, and his wife, Lynn.
Discovery Health ChannelSunday, December 14
8:00 p.m. ET
