Service Measurement – SPMS PO Box Up Time Measurement at Delivery Units Presented by: Kathy...

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Service Measurement – SPMS PO Box Up Time Measurement at Delivery Units Presented by: Kathy Ainsworth Vice President, Retail Operations and Jordan Small Vice President, Delivery Operations Friday, December 5, 2008

Transcript of Service Measurement – SPMS PO Box Up Time Measurement at Delivery Units Presented by: Kathy...

Page 1: Service Measurement – SPMS PO Box Up Time Measurement at Delivery Units Presented by: Kathy Ainsworth Vice President, Retail Operations and Jordan Small.

Service Measurement – SPMS PO Box Up Time

Measurementat Delivery Units

Presented by:

Kathy AinsworthVice President, Retail Operations

and

Jordan SmallVice President, Delivery Operations

Friday, December 5, 2008

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Service Measurement – SPMS PO Box Up Time

Service Measurement Post Office Box

Up Time

Presented by Kathy Ainsworth

Vice President, Retail Operations

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Service Measurement – SPMS PO Box Up Time

What is SPMS?

SPMS Access

Scanning

Reports

On Time Scanning Performance

Agenda

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Service Measurement – SPMS PO Box Up Time

Scan Point Management System (SPMS) Application

Internal measurement system

• Utilizes scanning technology

• Helps to ensure timely availability of the mail by the posted “up-time”

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Service Measurement – SPMS PO Box Up Time

A barcoded placard is placed in the PO Box Section and scanned after the distribution of PO Box mail is complete

Page 6: Service Measurement – SPMS PO Box Up Time Measurement at Delivery Units Presented by: Kathy Ainsworth Vice President, Retail Operations and Jordan Small.

Service Measurement – SPMS PO Box Up Time

“Up-Time” is the time of day customers may expect to collect the mail that is committed for that day from their PO Box

Committed mail includes- First Class- Periodicals- Standard- Packages

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Service Measurement – SPMS PO Box Up Time

SPMS Access

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Service Measurement – SPMS PO Box Up Time

SPMS Welcome Screenhttp://spms.usps.gov

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Service Measurement – SPMS PO Box Up Time

SPMS Navigation

Use the links across the top of the page to navigate to the Facility Box Data screen, Reports screen, or to exit the application

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Service Measurement – SPMS PO Box Up Time

Facility Box Section Data Screen

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Service Measurement – SPMS PO Box Up Time

Scanning

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Service Measurement – SPMS PO Box Up Time

IMDAS Scanner Setup

Follow standard IMDAS setup procedures for In-Office User

• Enter the facility ZIP Code• Enter route ID 00

At the In-Office main menu• Select Scan Barcode

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Service Measurement – SPMS PO Box Up Time

Scan the barcode on the PO Box Section Placard Cradle scanner to transmit data

Scanning the Barcode

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Service Measurement – SPMS PO Box Up Time

Reports

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Service Measurement – SPMS PO Box Up Time

Reports Menu – Delivery Units

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Service Measurement – SPMS PO Box Up Time

Box Up-Time Report: Detail Level

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Service Measurement – SPMS PO Box Up Time

Box Up-Time Report: Summary Level

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Service Measurement – SPMS PO Box Up Time

Reports Menu – District Coordinator

There are four types of reports available to the District Coordinator.

• Exception Report by Facility ZIP Code• Box Up Time Report by Facility ZIP Code• Up Time Schedule• Summary Reports

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Service Measurement – SPMS PO Box Up Time

Exception Report

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Service Measurement – SPMS PO Box Up Time

Daily Box Up-Time Report - Summary

Report Details by Status• Total Box Scans• On-Time• Early• Late• Missed

On-Time MeasurementSum of On-Time + Early

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Service Measurement – SPMS PO Box Up Time

Daily Box Up-Time Report: Total Box Scans

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Service Measurement – SPMS PO Box Up Time

Weekly Box Up-Time Summary Report: Total Box Scans

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Service Measurement – SPMS PO Box Up Time

Box Up-Time Schedule Report by ZIP Code

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Service Measurement – SPMS PO Box Up Time

Weekly Summary Report

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Service Measurement – SPMS PO Box Up Time

Quarterly Summary Report

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Service Measurement – SPMS PO Box Up Time

National Special Service Index

Electronic Information Services

PO Box Service

Other Services

54%

35%

11%

90%Target for % On Time – Box Up Time

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PO Box Up-Time Scans Performance

“ON-TIME SCANS”

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Service Measurement – SPMS PO Box Up Time

ON TIME & EARLY SCANS

FY09 WEEK 1 - 9

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Service Measurement – SPMS PO Box Up Time

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Service Measurement – SPMS PO Box Up Time

Presented by

Jordan SmallVice President, Delivery Operations

Service Measurement Saturation Mail Scanning

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Service Measurement

Delivery Unit Saturation Scanning

Saturation Mail

Start the Clock • Clerks will Scan “Arrival at Unit”

• Saturation Mail Barcode Sheet

Stop the Clock

• Carrier and PO Box clerks to Scan Saturation Mail Barcode Sheet to Indicate “Delivered”

• Carrier Scan Indicates Last Day of Delivery for Mailing

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Service Measurement – SPMS PO Box Up Time

Service Measurement

Delivery Unit Saturation Scanning

Participating Saturation MailersParticipating Saturation Mailers

RED PLUM PENNYSAVER

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Service Measurement

Delivery Unit Saturation Scanning

Clerk scans pallet / container“Arrival at Unit”

Clerk Distributes

Clerk stages away from carrier case

YESAre bundles

sorted to carrier case?

Carrier scans Saturation Mail

barcode at staging area and selects

“Delivered”

Carrier scans Saturation Mail

barcode at carrier case and selects

“Delivered”

NO

Carrier retrieves Saturation Mailing

Note:

Box Section clerk will also scan a saturation mail barcode sheet once all saturation mail has been placed into the PO boxes

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Service Measurement

Delivery Unit Saturation Scanning

Saturation Mail Performance Saturation Mail Performance MeasurementMeasurement

WebsiteWebsite http://satmailspm.usps.gov

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Service Measurement

Delivery Unit Saturation Scanning

Status Update Scanning tests show that IMDAS data

collection is working• 3,000 scans daily recorded from test sites

IMDAS software download at 82 % complete• Projected to exceed 98% by December 8

Compliance reporting for saturation mail will be available beginning the week of December 8

Service measurement for saturation mail will begin January

Service measurement for CRRT bundles

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Service Measurement – SPMS PO Box Up Time

Service Measurement

Delivery Unit Saturation Scanning

Next Steps

National deployment of saturation scanning week of December 8-12

• Ensure IMD software is uploaded • Begin monitoring compliance reports to

ensure scanning procedures are being followed

Ensure communication/SOP’s are cascaded to delivery units

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Service Measurement – SPMS PO Box Up Time

Question Time

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Service Measurement – SPMS PO Box Up Time

[email protected]

Send your questions and suggestions to this email

account.

WE WANT TO HEAR FROM YOU!

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Service Measurement – SPMS PO Box Up Time

Next Webinar will be onFriday, December 19 at 11:00 a.m. ET

BMEU Process̶

presented by:

Pritha MehraVice President, Business Mail Entry & Payment Technologies

and

Laurie TimmonsManager, Customer Relations, Northeast Area

Have a good weekend!

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Service Measurement – SPMS PO Box Up Time

“Marathon Love”Television Premiere

This hour-long inspirational special follows the tragedy-to-triumph fairy tale of Jamie

Parks, a letter carrier from Lansing, IL, and his wife, Lynn.

Discovery Health ChannelSunday, December 14

8:00 p.m. ET