SERVICE BULLETINBulletin Number: 15-168-13; Date: 08/09/13 Page 2 The Panasonic Service Center may...
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Bulletin Number: 15-168-13; Date: 08/09/13 Page 1 NUMBER: 15-168-13 DATE: 08/09/13 APPLICABILITY: 2014MY Subaru Vehicles SUBJECT: 2014 Exchange Component Identification and Procedures INTRODUCTION This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet. INDEX • 8.4.9.1 Audio/Face Plate Exchange Program (pg. 1) • 8.4.9.2 Rear Seat Entertainment Exchange Program (pg. 6) • 8.4.9.3 Navigation System Exchange Program (pg. 8) • 8.4.9.4 Return of CD/DVD’s Lodged in an In-Dash CD Changer or Rear Seat Entertainment Unit (pg. 11) • 8.4.9.5 Satellite Radio Exchange Program (pg. 12) • 11.2.10 Out of Warranty Exchange / Repair Program (pg. 15) 8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Note: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers. Genuine Subaru audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed: (1) The defective chassis should remain in the vehicle until the exchange unit is installed. (2) The applicable Service Center should be contacted. continued... CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT - All Service Personnel Should Read and Initial in the boxes provided, right.
Transcript of SERVICE BULLETINBulletin Number: 15-168-13; Date: 08/09/13 Page 2 The Panasonic Service Center may...
Bulletin Number: 15-168-13; Date: 08/09/13 Page 1
NUMBER: 15-168-13
DATE: 08/09/13
APPLICABILITY: 2014MY Subaru Vehicles
SUBJECT: 2014 Exchange Component Identification and Procedures
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.
INDEX• 8.4.9.1 Audio/FacePlateExchangeProgram(pg.1)• 8.4.9.2 RearSeatEntertainmentExchangeProgram(pg.6)• 8.4.9.3 NavigationSystemExchangeProgram(pg.8)• 8.4.9.4 ReturnofCD/DVD’sLodgedinanIn-DashCDChangerorRearSeat
EntertainmentUnit(pg.11)• 8.4.9.5 SatelliteRadioExchangeProgram(pg.12)• 11.2.10 OutofWarrantyExchange/RepairProgram(pg.15)
8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAMWithinthetermsoftheBasicNewCarWarrantyandoneyearReplacementPartWarranty,theExchangeProgramprovidesforreplacementofadefectiveaudiochassisand/orfaceplatewithanexchangeunitfromthemanufacturer.Themanufacturerwillsupplyanexchangeunit,oranewunitinthecaseofa“New”and“In-stock”vehicle.Note:DONOTdisassembleanIn-DashCDChangertoretrieveanylodgedCD(s)priortoreturningtothemanufacturer.SeeSection8.4.9.4forthepolicyonreturningtheCD(s)tothecustomers.GenuineSubaruaudiosystemsaremanufacturedbyPanasonicandClarion.AudiovisualnavigationunitsaremanufacturedbyKenwoodCorporationandFujitsuTenCorporation.Intheeventanaudiochassis/faceplaterequiresanexchange,itisnotnecessarytoremovetheunitfromthevehicle.Theprocedureslistedbelowshouldbefollowed:
(1)Thedefectivechassisshouldremaininthevehicleuntiltheexchangeunitisinstalled. (2)TheapplicableServiceCentershouldbecontacted.
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CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT”
The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations.
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER qPARTS MANAGER qCLAIMS PERSONNEL qSERVICE MANAGER q
IMPORTANT - All Service Personnel Should Read and Initial in the boxes provided, right.
Bulletin Number: 15-168-13; Date: 08/09/13 Page 2
ThePanasonicServiceCentermaybecontactedeitherbyphoneorbyfaxingalegiblecopyofthePanasonicExchangeForm(Section17.15).Theon-lineExchangeFormisalsofoundonSubarunet,under“ServicethenForms”.ThePanasonicServiceCenterisopenfrom8AMto8PMEasternTime.
PANASONICSERVICE CENTER TELEPHONE FAX TELEPHONE
1-800-228-0473 1-800-682-8056
TheClarionServiceCentermaybecontactedbyphone.TheServiceCenterisopenfrom8AMto6PMEastern.
CLARION1-800-347-8933
TheKenwoodServiceCentershouldbecontacted,preferablythroughtheirwebsiteorbyfaxingalegiblecopyoftheKenwoodExchangeRequestForm(Section17.9).Theon-lineExchangeFormisfoundinSubarunet,underService,thenForms.TheServiceCenterisopenfrom9AM–5:30PMPacificTime.Requestsarrivingafter2:00PMPSTareprocessedthefollowing business day.
KENWOOD CORPORATIONON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE
www.fthgroupinc.com 1-626-333-2407 1-626-333-2435
TheFujitsuTenServiceCentermaybecontactedbyphone,faxore-mail.TheSubaruAdvanceExchangeFaxFormisfoundinSubarunet,underService,thenForms.TheServiceCenterisopenfrom7AM–5PMPacificTime.ExchangeUnitswillbeshippedtothedealervia2nd-dayservice.
NOTE:ActivationofallXMsubscriptionbasedservicesistheresponsibilityofthevehicleowner.
FUJITSU TENE-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
[email protected] 1-800-438-5410 1-800-237-5413
SPECIAL NOTE: Audio/NavigationUnitSD(memory)cardsmustbereturnedalongwiththecompleteunititselfforallexchangetransactionsmadewithFujitsuTen.PleaseconfirmthecorrectSDcardpartnumberisincludedwiththeunit.ThecorrectpartnumbercombinationsofSDcardandheadunitsareprovidedbelowwiththeillustrations.
NOTE:Intheeventthevehicleis“New”and“In-stock”,informtheServiceCenter.Anewunitwillbesuppliedratherthananexchangeunit.IftheServiceCenterisunabletoprovideanewunit,immediatelycontactaSubaruofAmerica,Inc.DealerClaimsSpecialistat1-866-SUBARU2forfurtherinstructions.
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Vehicles that have been placed in demo service should use exchange units only.
Replacementofanaudiochassis/faceplatewithanewunit,otherthanunitssuppliedthroughtheexchangeprogram,requiresauthorizationfromSubaruofAmerica,Inc.DealerClaimsSpecialist.Anauthorizationcodewillbeprovidedandmustbeincludeduponclaimsubmission.
(3) ProvidetheServiceCenterwiththefollowinginformation: DealerCode DealerNameandAddress VIN-All17Characters DateofVehicleSale VehicleMileage Caller’sNameandTelephoneNumber DealerRONumber ChassisModelNumber,IDCodeand/ortheSubaruPartNumber(Clarionrequiresthe frontfaceplateIDnumber) CustomerComplaint CustomerLastName
Atthistime,theServiceCenterwillissueanexchangenumber.Itisrequiredthatthisnumberbe provided upon claim submission.
Panasonic Exchange Number Example .................................... SUS0000001
Clarion Exchange Number Example… (ERS#) ....................... 0000000001
Kenwood Exchange Number Example… (RM#) ..................... 0000(0)
Fujitsu Ten Exchange/Claim Id Number Example .................. 4YB000000 Please note that the Fujitsu Ten Exchange Number is known as their Claim Number which is located
at the bottom of the returned Exchange Fax Form.
Anexchangechassisalongwithanexchangeformwillbeshippedwithin72hours.Iftheexchangechassisisnotreceivedwithin5days,calltheServiceCenter.Providetheoperatorwiththeexchangenumberwhenmakinginquiries.
(4)Installtheexchangeunitassoonaspossibleuponreceipt.Returnthedefectivechassis tothemanufacturerwithin30days.Returnfreightchargesmaybeclaimedassublet, providedtherepairwasperformedunderthetermsoftheBasicNewCarWarrantyoroneyearReplacementPartWarranty.Copiesofthefreightinvoiceshouldbeattachedtotherepair order.
Iftheexchangeunithasnotbeeninstalledorthefailedchassisreturnedwithin30days,contacttheServiceCenter.Referencetheexchangenumberandexplainthecircumstancescausingthedelay.Anextensionwillbegrantedorthedealerwillbeinstructedtoreturntheexchangeunit.Failuretocomplywillresultina“chargeback”tothedealerforthecostoftheexchange unit and/ortheSDCard.
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ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER
Legacy / Outback Type A AM/FM
Single disc CD player
Clarion 86201AJ61AAudio Unit Only
Legacy / Outback Type B AM/FM Single Disc CD Player (Display
Type) SAT
Panasonic
86201AJ65A *Audio/Faceplate
Assembly (See note at bottom)
Return of Assembly Includes Harness
Legacy / Outback Type B AM/FM Single Disc CD
Player (Display Type)
SAT
Panasonic
86201AJ66A*Audio/Faceplate
Assembly (See note at bottom)
Return of Assembly Includes Harness
Legacy/Outback Navigation &
Audio Complete Head Unit (AVN)
w/Aha &Harman Kardon
Face Plate ID No. FE688US
Fujitsu Ten
886271AJ80AAudio with SD Card
SD Card Part No.86283AJ66A
Legacy/Outback Navigation &
Audio Complete Head Unit (AVN)
w/Aha
Face Plate ID No.FE699US
Fujitsu Ten
886271AJ81AAudio with SD Card
SD Card Part No.86283AJ69A
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*ForeitherAudioorFacePlatefailures,ordertheassembly
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ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER
BRZ Audio & NavigationUnit
Assembly w/XM built-in and Aha
Face Plate ID No. FA632US
Fujitsu Ten
86271CA630Audio with SD Card
SD Card Part No.86283CA630
Black plate (265,1)
北米Model "A8190BE-B" EDITED: 2013/ 3/ 22
& Type A audio set (if equipped) The audio set will operate only when theignition switch is in the “ACC” or “ON”position.. Power and audio controls: refer to page5-10. Radio operation: refer to page 5-13. CD (compact disc) player operation:refer to page 5-20. Auxiliary input jack: refer to page 5-26. USB storage device/iPod® operation:refer to page 5-28. Bluetooth® audio: refer to page 5-36. Hands-free system: refer to page 5-39
Audio/Audio set 5-5
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5Forester Type A AM/FM Single Disc CD Player, Bluetooth, USB
Clarion 86201SG600
Black plate (265,1)
北米Model "A8190BE-B" EDITED: 2013/ 3/ 22
& Type A audio set (if equipped) The audio set will operate only when theignition switch is in the “ACC” or “ON”position.. Power and audio controls: refer to page5-10. Radio operation: refer to page 5-13. CD (compact disc) player operation:refer to page 5-20. Auxiliary input jack: refer to page 5-26. USB storage device/iPod® operation:refer to page 5-28. Bluetooth® audio: refer to page 5-36. Hands-free system: refer to page 5-39
Audio/Audio set 5-5
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5Forester Type A AM/FM Single Disc CD Player, Bluetooth, USB
Clarion 86201SG620
Forester Audio & Navigation Unit Assembly w/XM built-in and Aha Face Plate ID No.
FF605US
Fujitsu Ten
86271SG600Audio with SD Card
SD Card Part No. 86283SG600
Forester Audio & Navigation Unit Assembly w/XM built-in, Aha & Harman Kardon
Face Plate ID No. FF615US
Fujitsu Ten
86271SG610 Audio with SD Card
SD Card Part No.86283SG600
Forester Audio & Navigation
Unit Assembly w/XM built-in
and Aha
Face Plate ID No.FF605US
Fujitsu Ten
86271SG620Audio with SD Card
SD Card Part No.86283SG620
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ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER
Forester Audio & Navigation
Unit Assembly w/XM built-in ,
Aha &Harman Kardon
Face Plate ID No. FF615US
Fujitsu Ten
86271SG630Audio with SD Card
SD Card Part No. 86283SG620
8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM
GenuineSubaruRearSeatEntertainmentsystemsaremanufacturedbyPanasonic(Tribeca)andMyronandDavis(LegacyandOutback).
WithinthetermsoftheBasicNewCarWarrantyandtheoneyearReplacementPartWarranty,theAudio/RearSeatEntertainmentExchangeProgramthroughPanasonicprovidesforreplacementofadefectiverearseatentertainmentunit(DVDplayeronly)withanexchangeunitfromthemanufacturer.HeadphonesandRearSeatEntertainmentremotecontrolunitsareorderablethroughtheSubaruPartsDept.andnotcoveredbythisexchangeprogram.MyronandDaviswillprovideanelectronicsmodulethatincludestheLCDscreenandinte-gratedDVDplayer.HeadphonesandtheremotecontrolunitsarealsoorderablethroughtheSubaruPartsDept.andnotcoveredbythisexchangeprogram.Themanufacturerwillsupplyanexchangeunit,oranewunitinthecaseofa“New”and“In-stock”vehicle.
Intheeventarearseatentertainmentunitormodulerequiresanexchange,itisnotnecessarytoremovetheunitfromthevehicle.Theprocedureslistedbelowshouldbefollowed:
(1)Thedefectivechassisshouldremaininthevehicleuntiltheexchangeunitisinstalled.
(2)TheapplicableServiceCentershouldbecontactedbyeithercallingtheirtollfree numberorbyfaxingalegiblecopyoftheExchangeRequestForm.
ThePanasonicServiceCentermaybecontactedeitherbyphoneorbyfaxingalegiblecopyofthePanasonicExchangeForm(Section17.15).TheonlineExchangeFormisalsofoundonSubarunet,underService,thenForms.ThePanasonicServiceCenterisopenfrom8AMto8PMEasternTime.
PANASONICSERVICE CENTER TELEPHONE FAX TELEPHONE
1-800-228-0473 1-800-682-8056
TheMyronandDavisServiceCentermaybecontactedbyphoneorbyfaxingalegiblecopyoftheMyronandDavisExchangeForm(Section17).TheonlineExchangeFormisalsofoundonSubarunet,underService,thenForms.TheServiceCenterisopenfrom8AMto5PMPacificTime.
MYRON AND DAVISSERVICE CENTER TELEPHONE FAX TELEPHONE
1-866-435-6789 1-909-796-0597
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NOTE (1):Intheeventthevehicleis“New”and“In-stock”,informtheServiceCenter.Anewunitwillbesuppliedratherthananexchangeunit.IftheServiceCenterisunabletoprovideanewunit,immediatelycontactyourSubaruServiceRepresentativeforfurtherinstructions.
Vehiclesthathavebeenplacedindemoserviceshoulduseexchangeunitsonly.
Replacementofarearseatentertainmentunitwithanewunit,otherthanunitssuppliedthroughtheexchangeprogram,requiresauthorizationfromyourSubaruServiceRepresentative(seeSection8.4.10).Anauthorizationcodewillbeprovidedandmustbeincluded upon claim submission.
NOTE (2):DONOTdisassembleaRearSeatEntertainmentUnittoretrievealodgedDVDprior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDstothecustomers.
(3) ProvidetheServiceCenterwiththefollowinginformation:
DealerCode DealerNameandAddress VIN-All17Characters DateofVehicleSale VehicleMileage Caller’sNameandTelephoneNumber ClaimNumber ChassisModelNumber,IDCodeand/ortheSubaruPartNumber CustomerComplaint CustomerLastName
Atthistime,theServiceCenterwillissueanexchangenumber.Itisrequiredthatthisnumberbe provided upon claim submission.
PANASONIC EXCHANGE NUMBER EXAMPLE...... SUS0000001
MYRON AND DAVIS EXCHANGE NUMBER EXAMPLE….. RA(followed by 5 numerics)
Panasonicwillshipanexchangechassisalongwithanexchangeformwithin72hours.MyronandDaviswillshipanexchangemodulealongwithanexchangeformsamedayUPS2ndDayAirwhentheexchangeformisreceivedby12:00PMPST,MondaythroughFriday.
(4)Installtheexchangeunitassoonaspossibleuponreceipt.Returnthedefectivechassis tothemanufacturerwithin30days.Returnfreightchargesmaybeclaimedassublet,providedtherepairwasperformedunderthetermsoftheBasicNewCarWarrantyortheone yearReplacementPartWarranty.Copiesofthefreightinvoiceshouldbeattachedto the repair order
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Iftheexchangeunithasnotbeeninstalledorthefailedchassisreturnedwithin30days,contacttheServiceCenter.Referencetheexchangenumberandexplainthecircumstancescausingthedelay.Anextensionwillbegrantedorthedealerwillbeinstructedtoreturntheexchangeunit.Failuretocomplywillresultina“chargeback”tothedealerforthecostoftheexchange unit.
ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER
Legacy / Outback Headrest
DVD Monitor Assembly (Left
or Right)
Myron and Davis H001SAJ320
Legacy / Outback Aii Module Myron and Davis H001SAJ370
8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM
WithinthetermsoftheBasicNewCarWarrantyandtheoneyearReplacementPartWarranty,theNavigationSystemExchangeProgramprovidesforreplacementofadefectivenavigationassemblyand/ordisplayscreenwithanexchangeunitfromthemanufacturer.Themanu-facturerwillsupplyanexchangeunit,oranewunitinthecaseofa“New”and“In-stock”vehicle.Vehiclesthathavebeenplacedindemoserviceshoulduseexchangeunitsonly.
Note:DONOTdisassembleaNavigationAssemblytoretrievealodgedDVDpriortoreturningtothemanufacturer.SeeSection8.4.9.4forthepolicyonreturningtheDVDtothecustomer.
GenuineSubarunavigationsystemsaremanufacturedbyKenwoodCorporationandFujitsuTenCorporation.Intheeventanavigationunitordisplayscreenrequiresanexchange,itis not necessary to remove the unit from the vehicle. The procedures listed below must be followed:
1) Thedefectiveunitshouldremaininthevehicleuntiltheexchangeunitisinstalled.
2) TheapplicableServiceCentershouldbecontacted,preferablythroughtheirwebsiteorby faxingalegiblecopyoftheExchangeRequestForm.
TheKenwoodCorporationmaybecontactedthroughtheirwebsiteorbyfaxingalegiblecopyoftheKenwoodExchangeForm(Section17.9).Theon-lineExchangeFormisfoundinSubarunet,underService,thenForms.ServiceCenterisopenfrom9AM–5:30PMPacificTime.Requestsarrivingafter2:00PMPSTareprocessedthefollowingbusinessday.
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Bulletin Number: 15-168-13; Date: 08/09/13 Page 9
KENWOOD CORPORATIONON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE
www.fthgroupinc.com 1-626-333-2407 1-626-333-2435
TheFujitsuTenServiceCentermaybecontactedbyphone,faxore-mail.TheSubaruAdvanceExchangeFaxFormisfoundinSubarunet,underService,thenForms.TheServiceCenterisopenfrom7AM–5PMPacificTime.ExchangeUnitswillbeshippedtothedealervia2nd-dayservice.
FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
[email protected] 1-800-438-5410 1-800-237-5413
SPECIAL NOTE:Audio/NavigationUnitSD(memory)cardsmustbereturnedalongwiththecompleteunititselfforallexchangetransactionsmadewithFujitsuTen.PleaseconfirmthecorrectSDcardpartnumberisincludedwiththeunit.ThecorrectpartnumbercombinationsofSDcardandheadunitsareprovidedbelowwiththeillustrations.
Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.
3) KenwoodorFujitsuTenwilleithershipanexchangeunitorrejecttherequestbythe next business day.
UponacceptanceoftheExchangeRequest,KenwoodorFujitsuTenwillshiptheexchangeunitdirectlytothedealerviaseconddayair.DocumentationshippedwiththeunitwillincludeanordernumberoranRMANumber(Kenwood)oranExchangeNumber(FujitsuTen).Itisrequiredthatthesenumbersprovideduponclaimsubmission.
KENWOOD EXCHANGE NUMBER EXAMPLE... (RMA #)... 0000(0)
FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 4YB000000
Iftheexchangeisrejected,KenwoodorFujitsuTenwillpromptlynotifythedealerofreasonforrejection.KenwoodorFujitsuTenmayrejecttherequestiftheExchangeRequestFormhas not been properly and legibly completed.
4) ThedealermustreturnthefailedcomponenttoKenwoodorFujitsuTeninthesame approvedpackagingthattheexchangeunitarrivedin.Ahardcopyoftheprintoutfrom theon-lineorderortheExchangeRequestFormmustbeincludedinthecorereturn package.Returnfreightchargesmaybeclaimedassublet,providedtherepairwasper formedunderthetermsoftheBasicNewCarWarranty.Copiesofthefreightinvoice should be attached to the repair order.
If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.
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Failuretouseproperpackagingcouldresultina“chargeback”forthecostoftheexchangeunit and shipping.
IftheexchangecomponenthasnotbeeninstalledorreturnedtoKenwoodorFujitsuTenwithin30daysfromthereceiptoftheexchangeunit,thedealerwillreceivea“chargeback”for the cost of the exchange unit and/ortheSDCardwith shipping.
ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER
Legacy / Outback Navigation &
Audio Complete Head Unit (AVN)
w/Aha and Harman Kardon
Face Plate ID No.FB688US
Fujitsu Ten
86271AJ80AAudio with SD Card
SD Card Part No.86283AJ66A
Legacy / Outback Navigation &
Audio Complete Head Unit (AVN)
w/Aha and Harman Kardon
Face Plate ID No.FE699US
Fujitsu Ten
86271AJ81AAudio with SD Card
SD Card Part No.86283AJ69A
BRZ Audio & NavigationUnit
Assembly w/XM built-in w/Aha
Face Plate ID No. FA632US
Fujitsu Ten
86271CA630Audio with SD Card
SD Card Part No.86283CA630
Forester Audio & Navigation Unit Assembly w/XM built-in and Aha Face Plate ID No.
FF605US
Fujitsu Ten
86271SG600Audio with SD Card
Exchange
SD Card Part No. 86283SG600
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ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER
Forester Audio & Navigation Unit Assembly w/XM built-in, Aha &Harman Kardon
Face Plate ID No. FF615US
Fujitsu Ten
86271SG610 Audio with SD Card
Exchange
SD Card Part No. 86283SG600
Forester Audio & Navigation
Unit Assembly w/XM built-in
and Aha
Face Plate ID No. FF605US
Fujitsu Ten
86271SG620 Audio with SD Card
Exchange
SD Card Part No. 86283SG620
Forester Audio & Navigation Unit Assembly w/XM built-in, Aha & Harman Kardon
Face Plate ID No. FF615US
Fujitsu Ten
86271SG630 Audio with SD Card
Exchange
SD Card Part No. 86283SG620
8.4.9.4. RETURN OF LODGED CD/DVD(S)
IntheeventaDVD/CD(s)becomeslodgedintheIn-DashCDChanger,RearSeatEntertainmentUnitorNavigationAssembly,donotdisassembletheunittoretrievetheDVD/CD(s).Pleaseusethefollowingprocedure:
(1) Followthenormalexchangeproceduresforrequestingareplacementunit.InthecaseofNavigationDVDs,notifythemanufactureratthetimetheexchangeunitisrequestedthattheDVDislodgedintheunit.AnewDVDwillbesuppliedwiththeexchangeunit.
(2) ForallDVD/CD(s)otherthanNavigationDVDs,recordadaytimetelephonenumberwherethecustomercanbereachedandretainincustomer’sfile.
(3) Removethedefectiveunitfromthevehicleandreturnittothemanufacturer.DVD/CD(s)thathavebeensuccessfullyremovedbythemanufacturerwillbereturneddirectlytothedealerwithin10calendardays.Itisthedealer’sresponsibilitytonotifythecus-tomerwhentheDVD/CD(s)arereturned.
IntheeventaDVD/CD(s)hasbeendamaged(exceptNavigationDVDs);themanufacturerwillreimbursethecustomerthroughthedealerat$15.00perdamagedCDor$20.00perdamagedDVD.Panasonicwillforwardacheckforthisreimbursementtothedealer.Thedealermustinturnreimbursethecustomer.OnlycommerciallyproducedDVD/CD(s)canbeincluded in the reimbursement program.
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8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM
WithinthetermsoftheBasicNewCarWarranty,andtheoneyearReplacementPartWarranty,theSatelliteRadioExchangeProgramprovidesforreplacementofadefectivecontrol module with an exchange module from the manufacturer. The manufacturer will supplyanexchangeunit,oranewunitinthecaseofa“New”and“In-stock”vehicle.
GenuineSubaruSatelliteRadioAccessoriesaremanufacturedbyClarion.Intheeventthecontrolmodulerequiresanexchange,itisnotnecessarytoremovetheunitfromthevehicle.
Theprocedureslistedbelowshouldbefollowed:
(1) Thedefectivemoduleshouldremaininthevehicleuntiltheexchangeunitisinstalled.
(2) TheClarionServiceCentershouldbecontacted.TheServiceCenterisopen from8AM-6PMEasternTime:
CLARION1-800-347-8933
TheFujitsuTenServiceCentermaybecontactedbyphone,faxore-mail.TheSubaruAdvanceExchangeFaxFormisfoundinSubarunet,underService,thenForms.TheServiceCenterisopenfrom7AM–5PMPacificTime.ExchangeUnitswillbeshippedtothedealervia2nd-dayservice.
Note:ActivationofallXMsubscriptionbasedservicesistheresponsibilityofthevehicleowner.
FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
[email protected] 1-800-438-5410 1-800-237-5413
SPECIAL NOTE: Audio/NavigationUnitSD(memory)CardsmustbereturnedalongwiththecompleteunititselfforallexchangetransactionsmadewithFujitsuTen.PleaseconfirmthecorrectSDcardpartnumberisincludedwiththeunit.ThecorrectpartnumbercombinationsofSDcardandheadunitsareprovidedbelowwiththeillustrations.
Note:Intheeventthevehicleis“New”and“In-stock”,informtheServiceCenter.Anewunitwillbesuppliedratherthananexchangeunit.IftheServiceCenterisunabletoprovideanewunit,immediatelycontactaSubaruofAmerica,Inc.DealerClaimsSpecialistat1-866-SUBARU2forfurtherinstructions.
Vehiclesthathavebeenplacedindemoserviceshoulduseexchangeunitsonly.
Replacementofthecontrolmodulewithanewunit,otherthanunitssuppliedthroughtheexchangeprogram,requiresauthorizationfromSubaruofAmerica,Inc.DealerClaimsSpecialist.Anauthorizationcodewillbeprovidedandmustbeincludeduponclaimsubmission.
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Bulletin Number: 15-168-13; Date: 08/09/13 Page 13
(3) ProvidetheServiceCenterwiththefollowinginformation:
DealerCode DealerNameandAddress VIN-All17Characters VehicleYear VehicleModel DateofVehicleSale VehicleMileage SubaruPartNumber CustomerComplaint CustomerLastName
Atthistime,theServiceCenterwillissueanexchangenumber.Itisrequiredthatthisnumberbe provided upon claim submission.
Clarion Exchange Number Example....(ERS#)... 0000000001
Fujitsu Ten Exchange/Claim Id Number Example …4YB000000
Anexchangemodulealongwithanexchangeformwillbeshippedwithin72hours.Iftheexchangemoduleisnotreceivedwithin5days,calltheServiceCenter.Providetheoperatorwiththeexchangenumberwhenmakinginquiries.
(4) Installtheexchangeunitassoonaspossibleuponreceipt.Returnthedefectivemoduleto themanufacturerwithin30days.Returnfreightchargesmaybeclaimedassublet, providedtherepairwasperformedunderthetermsoftheBasicNewCarWarranty. Copiesofthefreightinvoiceshouldbeattachedtotherepairorder.
Iftheexchangeunithasnotbeeninstalledorthefailedmodulereturnedwithin30days,contacttheServiceCenter.Referencetheexchangenumberandexplainthecircumstancescausingthedelay.Anextensionwillbegrantedorthedealerwillbeinstructedtoreturntheexchangeunit.Failuretocomplywillresultina“chargeback”tothedealerforthecostoftheexchange unit.
Note:Activationofallsubscriptionbasedservicesistheresponsibilityofthevehicleowner.
ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER
Legacy / Outback Sirius Satellite Tuner Module
Clarion H621SFG021
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Forester Sirius Satellite Tuner Module
Clarion H621SFG020
Legacy / Outback / Forester
XM Satellite Tuner Module
Clarion H621SXA120
Legacy/Outback Navigation &
Audio Complete Head Unit (AVN)
w/Aha &Harman Kardon
Face Plate ID No.FE688US
Fujitsu Ten
86271AJ80AAudio with SD Card SD Card Part No.
86283AJ66A
Legacy/Outback Navigation &
Audio Complete Head Unit (AVN)
w/Aha
Face Plate ID No.FE699US
Fujitsu Ten
86271AJ81AAudio with SD Card
SD Card Part No.86283AJ69A
BRZ Audio & Navigation Unit Assembly w/XM built-in w/Aha
Face Plate ID No.FA632US
Fujitsu Ten
86271CA630Audio with SD Card
SD Card Part No. 86283CA630
Forester Audio &
Navigation Unit Assembly w/XM built-in and Aha
Face Plate ID No.FF605US
Fujitsu Ten
86271SG600Audio with SD Card
SD Card Part No. 86283SG600
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Forester Audio & Navigation Unit Assembly w/XM built-in, Aha &Harman Kardon
Face Plate ID No.FF615US
Fujitsu Ten
86271SG610 Audio with SD Card
SD Card Part No. 86283SG600
Forester Audio & Navigation
Unit Assembly w/XM built-in
and Aha
Face Plate ID No.FF605US
Fujitsu Ten
86271SG620Audio with SD Card
SD Card Part No. 86283SG620
Forester Audio & Navigation
Unit Assembly w/XM built-in,
Aha &Harman Kardon
Face Plate ID No. FF615US
Fujitsu Ten
86271SG630Audio with SD Card
SD Card Part No. 86283SG620
SIRIUS XM WARRANTY EXCHANGE PROCESS
Ifyouneedtoperformawarrantyexchangeonanyradiothatisfactoryequippedwithsatelliteradio,pleasefollowthebelowinstructions.Goingthroughthebelowprocesswillensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.
Step 1.CallSiriusXMDealerSupportat1-800-852-9696andlettheagentknowyouaredoing a warranty exchange on a Subaru vehicle.
Step 2.ProvidetheagentwiththeoldRadioIDandaskthemtotransfertheserviceonthisradiotothenewRadioID.ConfirmwiththeagentthattheoldRadioIDhasbeendeactivated. (To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).
Step 3.Confirmwhichservicesyouaretransferringe.g.AudioonlyorAudioandTraffic.
Step 4.AsktheSXMDealersupportagenttosendanactivationsignaltothenewradioandconfirmtheradioisworking.DealerscanalsoperformasignalrefreshifnecessarybyenteringintheRadioIDintothefollowingurl.www.siriusxm.com/oemrefresh
11.2.10 AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM
VehiclesoutsidethetermsoftheNewCarBasicorPartsWarrantiesmayutilizetheAudioExchange/RepairProgramwhichistobereferencedasan“Out-ofWarrantyExchangeProgram”.SubaruAddedSecurityGoldPluscustomersareentitledtothis“out-of-warranty”exchangeprogramwhenthefailuremeetsthetermsoftheAgreement.
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Theout-of-warrantyexchangeprogramisintendedtoenhancecustomersatisfactionbyprovidingapromptexchangewithaqualityfactoryservicedaudiounitwhichhasbeenrefurbished to the highest standards.
Allout-of-warrantyorderswillbesubjecttoavailability.Incaseoflowstock,“in-warranty”orderswilltakepriorityover“out-of-warranty”orders.Ingeneral,thisprogramisforinternalfailuresanddoesnotincludeexchangesfordamage(spilledliquid,scratches,etc.)Speakwiththe manufacturer to determine exchange eligibility.
OutofWarrantyExchangeProgramproceduresareoutlinedbelow.PleasehavethefollowinginformationavailablewhencontactingtheServiceCenter.
DealerCode DealerNameandAddress VIN–All17Characters DateofVehicleSale VehicleMileage Caller’sNameandTelephoneNumber ClaimNumber ChassisModelNumber,IDCodeand/ortheSubaruPartNumber(Clarionrequires thefrontfaceplateIDNumber) CustomerComplaint CustomerLastName
Clarion: 1-800-347-8933
• Theprogramincludes2002andlatermodelyearsbasedonavailability • ExchangecoreswillbeshippedUPSGroundwithin72hours. • Clarionoffersa1yearmanufacturer’swarrantyontheseexchangeunits. • Clarionwillinvoicethedealerforthecostoftheexchangeunit. • Shippingchargesforreturnofthecoreistheresponsibilityofthedealership. • CoresmustbereturnedtoClarionwithin30days • DelinquentcoreswillbeinvoicedtoSOAwhointurnwillissueadebit to the dealership • Therewillbearestockingfeeof20%forallunusedreturnedcores.Dealerswill beinvoicedbyClarionandaretomakepaymentdirectlytoClarionforthisfee.
Panasonic: 1-800-228-0473
• Theprogramincludes2002andlatermodelyearsbasedonavailability • ExchangecoreswillbeshippedUPSGroundwithin72hours • Panasonicoffersa1yearmanufacturer’swarrantyontheseexchangeunits. • DealerswillbeinvoicedbyPanasonicforthecostoftheexchangeunit • PaymentsaretobemadedirectlytoPanasonic • Shippingchargesforreturnofthecoreistheresponsibilityofthedealership • CoresmustbereturnedtoPanasonicwithin30days
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Kenwood: 1-626-333-2435
NOTE:Kenwooddoesnotofferan“OutofWarranty”exchangeprogram;however,theydoofferan“OutofWarranty”repairprogram.
• TheKenwoodServiceCentershouldbecontactedpreferablythrough theirweb-sitewww.fthgroupinc.com • ThedealerplacestherepairrequestwiththeKenwoodServiceCenterandpays a minimum analysis and shipping fee. • ThedealerremovestheunitfromthevehicleandsendsittotheKenwood ServiceCenterforrepair. • TheKenwoodServiceCenteranalyzestheunitandinformsthedealerofadditional repaircosts.Repaircostswillvarydependingontheconditionoftheunit. • Ifthecustomerdoesnotagreetoadditionalcosts,theunitisreturnedtothedealer “asis”withnoadditionalcharges. • Ifthecustomeragreestotherepair,Kenwoodinvoicesthedealerandpaymentsare to be made by the dealer directly to Kenwood. • TheKenwoodServiceCenterrepairstheunitandreturnsittothedealer.
Fujitsu Ten 1-800-237-5413 • Theprogramincludes2010andlatermodelyearsbasedonavailability • ExchangecoreswillbeshippedUPSGroundor2ndDayAirwithin72hrs. • FujitsuTenoffersa1yr.manufacturer’swarrantyontheseexchangeunits • FujitsuTenwillinvoicethedealerforthecostoftheexchangeunit • Shippingchargesforreturnofthecoreistheresponsibilityofthedealership • CoresmustbereturnedtoFujitsuTenwithin30days • DelinquentcoreswillbeinvoicedtoSOAwhointurnwilldebitthedealership • Therewillbearestockingfeeof20%forallunusedreturnedcores.Dealerswillbe
invoicedbyFujitsuTenandaretomakepaymentdirectlytoFujitsuTenforthisfee.
