Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have...
Transcript of Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have...
![Page 1: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/1.jpg)
Service Awards Today
Service awards have evolved. 7 ways to keep pace in 2017!
Mike Byam
Author of The WOW! WorkplaceManaging Partner, Terryberry Company
www.terryberry.com800.253.0882
![Page 2: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/2.jpg)
Agenda
Service Awards Today
1. Establishing the Goals
2. What’s Changed?
3. Elements of a Sustainable Framework
4. Where to Start
5. When to Use Technology
6. How to Make it Personal
7. Awards for a New Generation
Participate for your chance to earn a copy of the WOW Workplace.
![Page 3: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/3.jpg)
How long have you been with your current employer?
A. Less than 1 year
B. 1 to 4 years
C. 5-10 years
D. 11 + years
E. Don’t know
Poll
![Page 4: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/4.jpg)
Create a WOW moment for an individual
Build a positive workplace culture for the team
Communicate vision and values of the organization
What are the goals for your service awards program?
![Page 5: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/5.jpg)
Employee Performance
# of Employees
MGR’s Attention
Service Awards Engage the Middle Majority
![Page 6: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/6.jpg)
Milestones Matter
![Page 7: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/7.jpg)
Poll
Which best describes the Service Award Program in your organization?
– Organization-wide program
– It varies by department
– We are just beginning
– We don’t have a service award program
![Page 8: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/8.jpg)
RELATE to a techno-driven generation
RESPOND to recognition preferences
ADAPT to new career expectations
BRIDGE the gap to engage between milestones
Service Award Programs are Evolving
…and after 15 years, you’ll get a plaque
![Page 9: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/9.jpg)
Average tenure for salaried positions is 4.2 years
Age 20-24 1.3 years
Age 25-34 2.8 years
Age 35-44 4.9 years
Median Tenure
BLS.gov 2016
![Page 10: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/10.jpg)
Frequent Recognition Drives Engagement
ENGAGEMENT LEVEL
20% increase
35% increase
Daily Telegraph, March 22, 2008, Ford. (citing findings of David Brown, Director of Hewitt Associates)
![Page 11: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/11.jpg)
The benchmark for longevity has moved
3 is the new 10
![Page 12: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/12.jpg)
Elements of an sustainable framework
Tracking employee milestones
Documenting achievements/ contributions
Notification system
Award redemption process
Presentation format
![Page 13: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/13.jpg)
360° Recognition Culture
![Page 14: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/14.jpg)
Where to Start?
• Include recognition in your structured onboarding program
• Set expectations that your organization recognizes contributions
• Employees should understand when and how they earn recognition
Download the Onboarding Questionnaire
www.Terryberry.com/resources
“You only get one chance to make a first impression.”
![Page 15: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/15.jpg)
Service Awards Roadmap – a 360 Recognition Approach
Celebrate the Start
Onboarding/Welcome
New Hire joins the company’s recognition program
Peers and supervisors welcome her via ecards/social interaction
“Welcome aboard award” or small gift
“We’re glad you’re here!”
![Page 16: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/16.jpg)
• Create infrastructure to support day-to-day appreciation from supervisors and coworkers
Anna
Build the Relationship
Service Awards Roadmap – a 360 Recognition Approach
![Page 17: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/17.jpg)
Record recognition momentshint: this is automated in a recognition platform!
Begin to build a career ‘recognition story’
Anna received an ecard from Jenny
Emily commented:Welcome to the team, Anna!
Anna received recognition from Mike for Above and Beyond
“Anna, thank you for a great first month. You've already significant strides toward our Z-goals!”
Anna and Brad received recognition from Sarah for Customer Service Excellence
“Loved the new video you two created for our client. They were very pleased!”
Document Achievements
Service Awards Roadmap – a 360 Recognition Approach
![Page 18: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/18.jpg)
We celebrate our anniversary EVERY year?
about anniversaries
![Page 19: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/19.jpg)
Automate anniversary tracking
Make milestone dates visible to peers & managers
Anniversary Recognition
Service Awards Roadmap – a 360 Recognition Approach
It’s Daniel’s service anniversary
send an ecard
iRecognize– free app
![Page 20: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/20.jpg)
Acknowledge every anniversary, on or close to the anniversary date.
Reinforce specific contributions from the year/career
Involve peers and supervisors
Anniversary Recognition
Service Awards Roadmap – a 360 Recognition Approach
Non-monetary recognition
![Page 21: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/21.jpg)
How are service awards presented in your organization?
• One-on-one with manager or informal gathering of co-workers
• At an organizational function or event
• Varies by department
• Awards are distributed without a personal presentation
• No service awards
Poll
![Page 22: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/22.jpg)
10 years 15 years 20 years etc.
Tangible award, special recognition
Major Milestone Recognition
Milestone map
Welcome 1 year 3 year 5 years
Service Awards Roadmap – a 360 Recognition Approach
In-between anniversaries, nonmonetary recognition
![Page 23: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/23.jpg)
There’s Power in the Presentation
Consider the timing Choose the right presenter Check the facts Connect with the mission
Download the Award Presentation CheatSheetwww.terryberry.com/resources
![Page 24: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/24.jpg)
Awards in 2017
Make your award budget work efficiently
Avoid evaporative awards
Use awards that support your message
![Page 25: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/25.jpg)
Service Award Budgeting
• Average recognition spend is 2.7% of payroll
• Average service award budget is $25-35 per year of service
![Page 26: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/26.jpg)
How much does it cost to impact behavior?1
1American Productivity and Quality Center, Motivation Strategies, Potentials Magazine
Why Not Cash?
8%
4%
![Page 27: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/27.jpg)
“ABCNEWS.com: Why Our Best Intentions Go Astray ”, Stephen Dubner, author of Freakonomics. Jan 2007.
The Problem with Gift Cards
$80 Billion is spent on gift cards annually
2 out of 3 gift cards remain unused after a month
20% of gift cards are never used
![Page 28: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/28.jpg)
Symbolism Multiplies Impact
Symbolic service awards remind employees that they are a part of something
Connect your people with your brand and mission
![Page 29: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/29.jpg)
“
”
![Page 30: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/30.jpg)
Personally meaningful
Exclusive & Symbolic
Lasting
Gamification: work toward higher levels
WOW Awards
Product Characteristics
![Page 31: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/31.jpg)
Make your brand visible throughout the process
User-friendly redemption process
Signature awards for each achievement level
WOW Awards
Redemption Strategy
![Page 32: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/32.jpg)
Awards for a New Generation - PERSONALIZATION
Video personalization
Personalized award selection materials
Personalized award kits
![Page 33: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/33.jpg)
Let’s RecapService Awards Today
1. Establishing the Goals
2. What’s Changed?
3. Elements of a Sustainable Framework
4. Where to Start
5. When to Use Technology
6. How to Make it Personal
7. Awards for a New Generation
![Page 34: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/34.jpg)
Follow us on Twitter www.twitter.com/terryberryco
Like us on Facebook www.facebook.com/terryberrycompany
Q & A
Mike Byam
Author of The WOW! WorkplaceManaging Partner, Terryberry Company
www.terryberry.com800.253.0882
![Page 35: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/35.jpg)
This program is pre-approved for ONE General HRCI Credit
and ONE SHRM PDC
HRCI ORG-PROGRAM: 296864 SHRM Activity ID: 16-YCCVQ
![Page 36: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/36.jpg)
Create a Peer Recognition Network in Your Business
Get the FREE 30-Day Trialof Give a WOW Quickstart.
Learn more:www.GiveAWow.com
![Page 37: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/37.jpg)
Free Educational Webinars
REGISTER TODAY >www.terryberry.com/webcasts
Employee Recognition Best Practices
![Page 38: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/38.jpg)
The WOW! Workplaceby Mike Byam
"A catchy, engaging, and useful read.
Byam shows how recognition efforts
can energize and create a positive work
environment that sustains business
success."
-Dave Ulrich
Professor, Ross School of Business,
Univ. of Michigan Partner, The RBL Group
In the WOW! Workplace, you’ll find page after page of real-world recognition ideas from top businesses like Stanley Tools, Google, Wegmans, and more. A practical guide and a great training tool for management teams.
Get your copy!In Print: www.WowWorkplace.com
www.Amazon.com
E-book: www.smashwords.com
![Page 39: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/39.jpg)
On-Site Training Programs
Virtual Training Programs
Learning Toolkits
Equip your organization’s leaders with the know-how to energize and engage your workforce through effective recognition.
www.terryberry.com/recognitionuniversity
![Page 40: Service Awards Today - Employee Recognition Gifts · Service Awards Today Service awards have evolved. 7 ways to keep pace in 2017! Mike Byam ... Service Award Budgeting •Average](https://reader033.fdocuments.in/reader033/viewer/2022053007/5f0af7997e708231d42e37d2/html5/thumbnails/40.jpg)
This program is pre-approved for ONE General HRCI Credit
and ONE SHRM PDC
HRCI ORG-PROGRAM: 296864 SHRM Activity ID: 16-YCCVQ