Recognized as a global innovator and experience-backed solutions provider, SaskTel International (SI) markets leading-edge software solutions and professional services worldwide. SI is a subsidiary of SaskTel, a multi-service communications service provider with over a century of successful operating experience. Leveraging this unique relationship has given SI a solid understanding of the industry and its challenges and the ability to bring to the market solutions that have been proven and developed in an actual operating environment, as opposed to solely a theoretical perspective. Our unique ability to understand and relate to business challenges and build solutions to our customer needs is truly one of a kind. SI’s solutions are built and proven by a leading service provider. An emphasis on innovation and the proven experience of SaskTel ensures SI’s software and service offerings remain at the forefront of the highly competitive and dynamic communications industry.

SI has completed projects in over 40 countries and 6 continents leveraging SaskTel capabilities in the design, construction, operations and managements of world class communication networks. We play an instrumental role in empowering service providers to deliver the critical services that connect individuals and all that is important to them. With an endless emphasis on innovation, SaskTel International will continue to transform and optimize the communications marketplace, and ultimately the way people connect and share information. We are connecting the world.

Service and Resource Order Management

connecting the world

Orchestrate – through completely automated and optimized processes – the fulfillment

of your customers’ requests. With SaskTel International’s (SI) Service and Resource Order

Management, optimally manage the end-to-end lifecycle of both service and resource

orders. Powerful provisioning, qualification and assignment enables the optimal fulfillment

of services, saving you time and money and enhancing the experience of your customers.

www.sasktelinternational.com | @saskintl | facebook.com/sasktelinternational

Management

• DesignedutilizingtheJBossplatformprovidingarichmanagementwebinterfaceand

a powerful command line interface for application server control

• JMXaccessisstandardtotheplatformallowingforthedevelopmentofcustom

control interfaces

Interfaces

• ThinclientfortheBrowserUserInterface(Firefox,GoogleChrome,InternetExplorer)

• Webservices,JMX,XMLoverHTTPorMQSeries

Operating Systems

• Linux

• Solaris

Technical Environments

• JavaJEE6

• JBossEAP6.1

• OracleDatabaseSupport

• WebsphereMQV7

Databases

• Oracle

Customers are demanding more than ever. Complex

services, bundled offerings and greater expectations all

complicate the fulfillment landscape today. Not only must

services be delivered quickly, accurately, and without

fallout, but they also must be delivered in the most cost

effective way. The market dictates survival of the fittest. To

survive, service providers must optimize their business by

streamlining processes, creating efficiencies and leveraging

their network to its fullest potential. Service providers unable

to offer seamless, instant and efficient fulfillment are at risk

of losing their business to other providers who can.

Improve Your Services

• Deliverandmodifyservicesandfeaturesinamatterofseconds,meaninggreatercustomersatisfaction and improvements in the bottom line

• Improveorderaccuracywithreducedlevelsoforderfallout• Increase‘deliveredfirsttime’successratesonorderexecution

Reduce Your Costs

• Automation means reduced manual processes and therefore lower overhead costs• Reduce the incidence and cost of provisioning errors with early validation of orders and automated

exception handling

Optimize Your Network

• You’veinvestedinyournetwork,nowleverageitintheoptimalwaytorealizenewefficienciesanddeliverthe best alignment of services possible

Reach New Levels of AutomationFromthetimeaservicerequestismadetothepointithasbeen fulfilled, flow-through capabilities manage the entire process, virtually eliminating manual touch points and completing the process in a matter of seconds. Transform a typically complex and labour intensive process into a highly streamlined, single-touch process.

Maintain A Data and Voice Service CatalogCatalogexistingandnewproducts,services,andassociatedcomponents through a network-facing service catalog. Bundle,sellandprovisionservicesbasedonthecomponentsavailable in your Operational Support System (OSS) and ultimately the underlying network.

Proactively Qualify Services and FeaturesInstantly determine what services and features can be offered for which customers with oversight into what facilities are available, valid, non-defective, and not associated with future pending services.

Leverage Multi-Service FunctionalityManageadiverseportfolioofvoice,data,VoIP,andvideoservice requests over both wireless and wireline networks.

Enhance User ExperienceBuiltwithyouinmind.Acompletelyreinventednext-generationJavaplatformandweb-baseduserinterfaceenable superior performance, usability and ease of use.

Capitalize on Intelligent AssignmentEnsuretheoptimaldeliveryofservicesoveryournetworkfrom the transport access path all the way to the customer access. An intelligent analysis engine analyzes multiple assignment scenarios to provision the most efficient path and equipment for each subscriber to connect facilities and deliver service.Factorssuchaslooplength,signaldegradationbased on technology, and the broadband capable device to automatically assign facilities are considered.

Streamline Fulfillment ProcessesFromthetimeacustomerservicerepresentative(CSR)submits an order request, to the time a customer’s service is activated, efficiently manage the entire process, ensuring accurate and optimized service delivery - all in real time. This leads to not only higher satisfaction and resulting revenue, but also a reduction in the time and cost to deliver each new service while virtually eliminating errors and fallouts along the away.AnextensivelistofAPI’senableseamlessintegrationwithbothupstreamanddownstreamOSS/BSSapplications,such as billing, activation or workforce management applications.

Manage Full Lifecycle ManagementWithSIServiceandResourceOrderManagement,overseethe end-to-end lifecycle of service order and resource order requests throughout the fulfillment process in its entirety. Intelligently decompose, orchestrate and execute service andresourceorders.Efficientlymanagenetworkresourcesthroughout their entire lifecycle, whether installed, active, suspended or deleted.

“A strategic partnership

between SI and CenturyLink

helped CenturyLink

immensely to customize

multiple technological

solutions. Our proactive

collaboration resulted

in an impressive and

effective ‘Service Delivery

Flow Through Automation’

experience to achieve best

in class in the industry.”

A B H I S H R I V A S T A V AM A N A G E R - I T A P P L I C A T I O N D E V .C E N T U R Y L I N K