Serenity Day Spa and Salon - into

J O YC E J o h n s o n , R A C H E L J o h n s o n , O LU S E U N O d u m u s i , J A C O B P u m p h r e y

D r. C H R I S T I E H o u g hS o u t h e r n A r k a n s a s U n i v e r s i t y

H u m a n B e h a v i o r i n O r g a n i z a t i o n s

Serenity Day Spa and Tanning Salon

Owner and Manager o f Se ren i ty Day Spa and Tann ing Sa lon

Educat iona l Background– To n i a n d G u y Ac a d e m y – 2 0 0 5

– S o u t h e rn A r ka n s a s U n i v e r s i t y: M a n a g e m e n t a n d M a r ke t i n g – 2 0 0 9

Introduction

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Introduction

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S e r v i c e s o ff e r e d :

– H a i r c u tti n g , s t y l i n g , t e x t u r e , e x t e n s i o n a n d c o l o r s e r v i c e s

– X t r e m e l a s h e s

– M a s s a g e s

– F a c i a l s

– B o d y a n d N a i l Tr e a t m e n t s

– W a x i n g

– B i r t h d a y p a r ti e s

– 2 4 h o u r Ta n n i n g a n d S p r a y Ta n n i n g

S e re n i t y w a s b o u g h t i n Ye a r 2 0 0 2

Pa s s i o n f o r b u s i n e s s i n c re a s e d

C o s m e t o l o g y S c h o o l

B a c h e l o r ’ s D e g re e i n B u s i n e s s

Lo v e t o c o u n s e l

I m p ro v e m e n t i n S e re n i t y ’ s o p e r a t i o n s a n d c re a t i o n o f w e b s i t e a n d s o c i a l p a g e s

History

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Miss ion Statement– “Se ren i ty s t r i ves to be the p re fe r red sa lon in the a rea , offer ing the

bes t gues t expe r i ence , suppor ted by bo th techn ica l and c rea t i ve exce l l ence , as we l l a s supe r io r p roduc ts . I t i s a goa l f o r the Se ren i ty team to be fu l l y suppor ted by abundant wea l th and pu rpose fu l ca ree rs . We a im to bu i ld l as t ing re la t i onsh ips w i th ou r c l i en ts , p rov id ing ca r ing , qua l i t y and pe r sona l se rv i ce . As s ty l i s t s , we w i l l p rac t i ce cu rren t ye t c la ss i c s ty le s i n a fun and inv i t i ng a tmosphere . We s t r i ve to be amb i t i ous as we move fo rward , to a lways be ou r bes t , and l ove what we do”

Organizational Culture & Values

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Vis ion S ta tement– “ S e re n i t y b e l i e v e s i t i s e v e r y p e r s o n ’ s r i g h t t o f re e t h e m s e l v e s

f ro m s t re s s b y re c e i v i n g exc e l l e n t s e r v i c e i n a re l a x i n g , f u n , i n v i t i n g a t m o s p h e re . We v a l u e l i f e - l o n g l e a rn i n g a n d a re h i g h l y m o t i v a t e d , h i g h l y e d u c a t e d p ro f e s s i o n a l s w h o a re d e d i c a t e d a n d p a s s i o n a t e a b o u t p a s s i n g o u r e d u c a t i o n o n t o t h e c u s t o m e r ”

Core Va lues– Te a m w o r k

– E d u c a t i o n

– C re a t i v i t y

– Tr u s t

– Pe r s o n a l G ro w t h

– Po s i t i v i t y


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Human Resou rces Prac t i ces– G u i d a n c e

– E m p l o y e e s

– Pro b l e m s

– M o t i v a t e

Human Resources Practices

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Hi r ing– 9 0 d a y s

– Fre e “o u t ”

– S a l a r i e s / l o n g h o u r s / m o n o t o n o u s

– F l ex i b i l i t y


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Rewards– G o o d b e n e fi t s / f r i n g e b e n e fi t s / w o r k a t m o s p h e re

– C o m m i s s i o n o r c o m p e t i t i v e

– Lo w d r a m a

– W h i s t l e - b l o w i n g


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Pay– Ty p i c a l l y 4 0 % s t y l i s t 6 0 % S a l o n

– S e re n i t y 5 0 / 5 0

– S t y l i s t s 6 0 % S a l o n 4 0 %

– Pro t e c t i o n


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Othe r– C a re e r s

– B i r t h d a y / H o l i d a y s

– G i f t s

– Ad v a n c e d E d u c a t i o n p e r q u a r t e r

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Manager Pe rsona l i t y– Pe o p l e Pa t t e rn s

– Le v e l 3 S t y l i s t

– T I G I E d u c a t o r

– C o n s u l t a n t / S t r a t e g y

Char i t i es– M a g n o l i a J r. Le a g u e / Re a d i n g I s Fu n d a m e n t a l

– U n i t e d Wa y B o a rd M e m b e r / M a g n o l i a A r t s M e m b e r

– C h a m b e r O f C o m m e rc e / N u r s e r y D i re c t o r C h u rc h

– B l o s s o m Fe s t i v a l / Fre e M a ke o v e r s

– S p a r k s I n t h e Pa r k s Vo l u n t e e r / M a g n o l i a H o s p i t a l

– S A U S u p p o r t e r / D o n a t e s t o C a u s e s

Manager Personality

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Manager Personality

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Seren i ty Commun i ty Even ts– H e a l t h Fa i r s / S A U E v e n t s

– S q u a re

– I n H o u s e E v e n t s ( S a n t a , C o c o a , C o o k i e s , Po p c o rn , c o t t o n C a n d y , B a l l o o n s , Wa t e r )

– E m p l o y e e Vo l u n t e e r

Manager Personality

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Give Back– H a i rc u t s

– S c h o o l

– S o u t h A r ka n s a s Yo u t h S y s t e m

– Lo c a l A n i m a l S h e l t e r

Manager Personality

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Othe r– N e w H i re s

– E d u c a t e d / G o a l s / M i s s i o n

– S u c c e s s f u l

Ex t r a v e r s i o n , S en s i ng , Fee l i n g , Pe rc e i v i n g

– S e re n i t y E m p l o y e e s :

E m p l o y e e 9

– M e t h o d s o f a v o i d i n g c o n fl i c t :

Av o i d m i s u n d e r s t a n d i n g p e r s o n a l i t y i n w o r k s i t u a t i o n s

– M o t i v a t i o n t h ro u g h c o m m u n i c a t i o n :

B e s u p p o r t i v e , e n t h u s i a s t i c a n d e n c o u r a g i n g

E n g a g e s e n s e

B r i n g i n h u m a n e l e m e n t s i n t o p ro b l e m s

Employees Personalities - ARTISAN

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Ex t r a v e r s i o n , S en s i ng , Fee l i n g , J ud g in g

– S e re n i t y E m p l o y e e s :

O w n e r

E m p l o y e e s 1 , 2 & 4


Av o i d h u r t i n g p e o p l e c l o s e t o t h e m

Av o i d t a k i n g t h e m f o r g r a n t e d

Av o i d u n d e r m i n i n g t h e i r b e l i e f s

E n c o u r a g e a n d a ffi r m

Employees Personalities - GUARDIANS

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– M o t i v a t i o n t h ro u g h c o m m u n i c a t i o n : Pro v i d e c o n c re t e e v i d e n c e Re s p e c t s t a t u s q u o

I n t rove r s ion , Sens ing , Th ink ing , J udg ing– S e re n i t y E m p l o y e e s :

E m p l o y e e 7

– M e t h o d s o f a v o i d i n g c o n fl i c t : C h a l l e n g e t h e i r a u t h o r i t y Av o i d d i s c u s s i n g p e r s o n a l m a t t e r s G i v e t h e m t i m e t o c o n s i d e r d e c i s i o n s


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– M o t i v a t i o n t h ro u g h c o m m u n i c a t i o n : Av o i d l a c k o f f o l l o w - t h ro u g h Pre s e n t i n f o rm a t i o n i n c l e a r s t e p - b y - s t e p m a n n e r G i v e p r a c t i c a l f a c t s t o w o r k w i t h

E x t r a v e r s i o n , S e n s i n g , Fe e l i n g , J u d g i n g

– S e r e n i t y E m p l o y e e s :

E m p l o y e e 3


Av o i d u s i n g p r e s s u r e t o r e a c h c o n c l u s i o n s

Fo c u s i n g o n t h e s h o r t t e r m r e s u l t s

– M o t i v a t i o n t h r o u g h c o m m u n i c a t i o n :

B e o p e n t o h e a r t h e i r p e r s p e c t i v e

O v e r a l l v i e w

U s e f e w d e t a i l s a n d i n s t r u c t i o n s w h e n a d d r e s s i n g p r o b l e m s

Employees Personalities – RATIONAL

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E x t r a v e r s i o n , I n t u i t i v e , Fe e l i n g , Pe rc e i v i n g

– S e r e n i t y E m p l o y e e s :

E m p l o y e e s 5 & 8


B e a w a r e o f t h e i r v a l u e s

Av o i d u n n e c e s s a r y b u r e a u c r a c y

– M o t i v a t i o n t h r o u g h c o m m u n i c a t i o n :

B e s u p p o r t i v e a n d e n c o u r a g i n g

K n o w t h e m o n a p e r s o n a l l e v e l

L e t t h e m k n o w h o w a s i t u a t i o n w i l l a ff e c t o t h e r s

Employees Personalities – IDEALIST

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– M o t i v a t i o n t h ro u g h c o m m u n i c a t i o n :

G i v e s p e c i fi c t a s k s

A ffi rm t h e i r a b i l i t y t o c a r r y o u t t a s k

B a s e f u t u re g o a l s o n s u c c e s s s t o r i e s

Employees Personalities – IDEALIST

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1 1 0 2 N . J a c k s o nM a g n o l i a , A R 7 1 7 5 3

8 7 0 - 2 3 4 - 4 0 0 0

s d s m a g n o l i a . c u s t o m e r s e r v i c e @ g m a i l .c o m

w w w . s e r e n i t y d a y s p a m a g n o l i a . c o m

Q & A

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1 1 0 2 N . J a c k s o nM a g n o l i a , A R 7 1 7 5 3

8 7 0 - 2 3 4 - 4 0 0 0

s d s m a g n o l i a . c u s t o m e r s e r v i c e @ g m a i l .c o m

w w w . s e r e n i t y d a y s p a m a g n o l i a . c o m

Group Pe r sona l i t i e s– J OYC E J o h n s o n -

G u a rd i a n

– RAC H E L J o h n s o n - G u a rd i a n

– J AC O B Pu m p h re y - G u a rd i a n

– O LU S E U N O d u m u s i - A r t i s a n

Merry Christmas &

Happy New Year

m e r c i b e a u c o u p

Serenity Day Spa and Salon - into

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