Self service facilities may 8 2012

SSS Self-Service SSS Self-Service Facilities and Facilities and

Enhanced WebsiteEnhanced Website

Presented by:

Rolly A. FuntelarDepartment Head

Service Delivery Department

Presentation OutlinePresentation Outline

I. OVERVIEW

a) Service Delivery Framework

b) Self-Service Facilities

- Dial SSS or Interactive Voice Response System (IVRS)

- Self-Service Information Terminal (SSIT)

- Text-SSS

-SSS Web

Presentation OutlinePresentation Outline

II. FEATURES OF THE ENHANCED SSS WEB

a) SSS Web Registration

b) My.SSS for Members

c) My.SSS for Employers

III. SSS WEB ONGOING ENHANCEMENTS

IV. SSS WEB FREQUENTLY ASKED QUESTIONS (FAQs)

V. Handling Common Problems Being Reported by Members Regarding the SSS Website

SELF-SERVICE FACILITIESSELF-SERVICE FACILITIES

IVRSIVRS SSITSSIT

TEXT SSSTEXT SSS SSS WEBSITESSS WEBSITE

Interactive Interactive VoiceVoiceResponse Response SystemSystem

Self-ServiceSelf-ServiceInformationInformationTerminalTerminal

Objectives of Self-Service FacilitiesObjectives of Self-Service Facilities

To enable members to transact with SSS through the To enable members to transact with SSS through the telephone, self-service terminals, SMS (Text), and the Webtelephone, self-service terminals, SMS (Text), and the Web

To improve delivery of service and ensure member satisfactionTo improve delivery of service and ensure member satisfaction

To disseminate information and communicate to all members To disseminate information and communicate to all members and their beneficiaries when and where needed and their beneficiaries when and where needed

To reduce the queue at the Branch service counters To reduce the queue at the Branch service counters

To comply with the requirements of the Anti-Red Tape Act To comply with the requirements of the Anti-Red Tape Act (ARTA) and Electronic Commerce Law(ARTA) and Electronic Commerce Law

An automated telephone assistance

service for members that responds to

inquiries on contributions, benefit

claims, salary loans information and

eligibility requirements.

DIAL-SSS or INTERACTIVE VOICE DIAL-SSS or INTERACTIVE VOICE RESPONSE SYSTEM (IVRS)RESPONSE SYSTEM (IVRS)

Calls are toll-free for members. The access numbers for the following areas are:

Baguio City - 446-5902Tarlac City - 982-8739San Pablo City - 562-9289Naga City - 472-7776Cebu City - 253-0690Bacolod City - 433-9476Cagayan De Oro City - 727-707Davao City - 227-7234Zamboanga City - 992-2014NCR - 917-7777Non-NCR (Globe subscribers only)- 917-7777

IVRS NUMBERSIVRS NUMBERS

•Has a touch screen that is sensitive to the human touch, allowing users to interact with the computer by touching words or icons on the screen.

•Completed installation of 49 units for 36 branches (Nov. 2008) and 1 unit installed in Hongkong (Jan. 2009)

SELF-SERVICE INFORMATION SELF-SERVICE INFORMATION TERMINAL (SSIT)TERMINAL (SSIT)

SSS Branches with SSITsSSS Branches with SSITs

Damaged by Typhoon Ondoy

No. of Members who Swiped their SS Cards 2011 Total % to 2011 TotalConnected 604,606 92.02%Not Connected 52,407 7.98% ( member disconnected after SSIT has read

the card) Total 657,013 100.00%

TransactionTypesPeriod: January to December 2011 2011 Total

% to 2011 Total

Actual Premiums 720,045 27.70%Loan Status 691,887 26.62%Loans Eligibility 348,224 13.40%Employment History 203,119 7.81%Benefit Claims 117,413 4.52%Member Details 107,390 4.13%Sickness/Maternity Eligibility 97,016 3.73%Checklist of Documents 87,811 3.38%Sickness Claims 64,960 2.50%Flexi-Fund 53,482 2.06%SSS ID Card 48,036 1.85%Maternity Claims 38,057 1.46%DDR-Funeral Eligibility 22,107 0.85%

Total 2,599,547 100.00%

Allow SSS members to access their

information (contribution record, loan

application status and loan balance)

and to receive answers to text queries

through mobile phone units.

TEXT SSS

TEXT SSS

TEXT SSS NUMBERSSYBASE 2600

EGG 2910

AVAILABLE TO GLOBE, SMART AND SUN SUBSCRIBERS (2.50/text for Globe and Smart subscribers and 2.00/text for Sun subscribers)

The SSS was a recipient of the Computerworld 2011 Honors Laureate Distinction under the

Economic Opportunity Category for its Text SSS services.

ENHANCED TEXT SSSSENHANCED TEXT SSSS

Effective 24 January 2012, members who are Globe and Smart subscribers can already avail of the following additional services via the 2600 Text SSS facility:

• Claim Status for –

a) Sickness

b) Maternity

c) EC Medical

d) Disability

e) Death

f) Retirement

ENHANCED TEXT SSSSENHANCED TEXT SSSS

Effective 24 January 2012, members who are Globe and Smart subscribers can already avail of the following additional services via the 2600 Text SSS facility:

• Nearest SSS branch location based on city or postal code

• Documents required for filing benefit claims

• Documents required for membership and change in membership information

• Feedback on SSS concerns

Aims to provide a secure, convenient access of

information to SSS members/employers to view and

print their records, download forms

and submit applications/reports

online.

SSS WebSSS Web

I. March 01, 1998 – Initial Launching of the SSS Website

included SSS Guidebook, brochures, reports, circulars, bulletins , newsletter and section on client feedback and Frequently Asked Questions (FAQs)

II. March 01, 2001 - SSS Intranet was launched

provided information to SSS officers and employees on news updates, current issues and concerns , new policies and procedures, personnel

matters and other relevant information

III. Sept. 01, 2002 - SSS Web Inquiry System was launched

provided members/employers the facility to view and print their membership, contribution and claim/payment history

IV. Enhanced SSS Website

Phase 1 – June 12, 2008

provided members/employers the facility to register in the website, download forms and appointment system for transacting members.

SSS WebsiteSSS Website

Requires online registration of users to ensure information security and to prevent identity theft

This is in accordance with:

Section 24 (c) of the SS Law (Republic Act No. 8282), which provides that the members' records should be kept confidential by the SSS.

Section 31 of the Electronic Commerce Act (RA No. 8792), which provides that access to an electronic file shall only be authorized in favor of the individual having legal right to the file and solely for authorized purposes only.

Enhanced SSS WebEnhanced SSS Web

V. June 6, 2011 – launching of WEB ENHANCEMENT SYTEM 3 (WES 3) pursuant to Office Order No. 2011 – 061 dated 7 June 2011

Provided additional facilities in the enhanced SSS Website

to allow submission of transactions online –

1) For Members

- Maternity Notification (SS Form Mat1)

- Salary Loan Applications (SS Form ISL 101)

- Contributions Collection List for Household Helpers

(SS Form H3)

… WES 3 ONLINE TRANSACTIONS

2) For Employers

- Subsequent Employment Report (SS Form R1-A)

- Contributions Collection List (SS Form R3)

- Certification of Salary Loan Applications submitted by Employees online

- Loans Collection List (SS Form ML-2)

- Maternity Notification (SS Form Mat1) of Employees

SSS Website RegistrationSSS Website RegistrationBreakdown of Web Registrants per Type of Membership

As of 30 April 2012

SSS Website TransactionsSSS Website TransactionsBreakdown of Transactions Submitted Online

As of 30 April 2012

Online Support Functions Online Support Functions Downloaded to the BranchesDownloaded to the Branches

• Pursuant to the memorandum from the SSS President and CEO dated 01 June 2011 to all Branch Heads/OICs, the following functions were downloaded to the branches and were assigned to Member Service Officers (MSOs) who were issued user IDs and passwords:

• Confirmation of the Identity of and Provision for Assistance to Web Registrants;

• Verification of Status of Online Registration;

• Resetting of Blocked Accounts; and

• Updating of Email Address and Name of Employer Representative.

SSS WEBSITE SSS WEBSITE MEMBER REGISTRATIONMEMBER REGISTRATION

To register, To register, go to the SSS Website at go to the SSS Website at

http://www.sss.gov.phhttp://www.sss.gov.ph

To begin registration, user has the option to: To begin registration, user has the option to: 1) 1) Click on Click on Register NowRegister Now

2) 2) Click onClick on Register Register at My.SSS tabat My.SSS tab

Select appropriate type of user:Select appropriate type of user:

3) 3) Click the link, Click the link, Sign up as a MemberSign up as a Member

Phase 1Phase 1 – – Supply the required information Supply the required information in the in the Online Member User ID RegistrationOnline Member User ID Registration

Phase 2Phase 2 – – Access the given link and supply the Access the given link and supply the required information to complete the required information to complete the registration process.registration process.

Email reply that the member will receive after the validation process

SUCCESSFUL REGISTRATION

SSS WEBSITE SSS WEBSITE EMPLOYER REGISTRATIONEMPLOYER REGISTRATION

To register, To register, go to the SSS Website at go to the SSS Website at

http://www.sss.gov.phhttp://www.sss.gov.ph

To begin registration, user has the option to: To begin registration, user has the option to: 1) 1) Click on Click on Register NowRegister Now

2) 2) Click onClick on Register Register at My.SSS tabat My.SSS tab

Select appropriate type of user:Select appropriate type of user:

3) 3) Click the link, Click the link, Sign up as an EmployerSign up as an Employer

Phase 1Phase 1 – – Supply the required information Supply the required information in the in the Online Employer User ID RegistrationOnline Employer User ID Registration

Phase 2Phase 2 – – Access the given link and supply the required Access the given link and supply the required information to complete the registration process.information to complete the registration process.

Phase 3Phase 3 – – Approval of Employer SignatoryApproval of Employer Signatory

Phase 3Phase 3 – – Approval of Approval of Employer SignatoryEmployer Signatory

Email reply that the member will receive after the validation process

SUCCESSFUL REGISTRATION

FAILED REGISTRATION

MYMY..SSSSSS

MEMBERMEMBERACCOUNTACCOUNT

MEMBER LOG-IN - OPTION 1

EMPLOYER LOG-IN - OPTION 2

FORGOT USER ID OR PASSWORDFORGOT USER ID OR PASSWORD

FORGOT USER ID OR PASSWORD

MEMBER ACCOUNT MENUMEMBER ACCOUNT MENU

MEMBER ACCOUNT HOMEPAGEMEMBER ACCOUNT HOMEPAGE

UPDATE PROFILE UPDATE PROFILE

UPDATE PROFILE

CHANGE PASSWORD CHANGE PASSWORD

Reminders Concerning the PasswordReminders Concerning the Password

Password is case-sensitive

Old password refers to the current password

New password is to be provided by member

Password length is between 8 to 20 characters

Punctuations and special characters are not allowed

Numbers are allowed but must be preceded by at least one (1) letter

Reminders Concerning the PasswordReminders Concerning the Password

Password expires every 180 days

Expiry date of password can be viewed upon log-in

Password can be changed before expiration

CHANGE PASSWORD

ONLINE INQUIRY ONLINE INQUIRY

ONLINE INQUIRY

ONLINE INQUIRY

The screen may show either the The screen may show either the member's latest loan application member's latest loan application details or a message that member details or a message that member has not availed of any short-term has not availed of any short-term loan. loan.

ONLINE INQUIRY

APPOINTMENT SYSTEM APPOINTMENT SYSTEM

APPOINTMENT SYSTEM

Note: Application for appointment must be submitted 3 days prior to the desired date of appointment.

APPOINTMENT SYSTEM

APPOINTMENT SYSTEM

NOTE: Concerns Tab must be filled to submit the application

APPOINTMENT SYSTEM

APPOINTMENT SYSTEM APPOINTMENT SYSTEM

TRANSACTIONS

TRANSACTIONS

If member is eligible

to apply for salary loan

TRANSACTIONS

If member is not eligible to apply for salary loan

TRANSACTIONS

If member is employed

TRANSACTIONS

MYMY..SSSSSS

EMPLOYEREMPLOYERACCOUNTACCOUNT

EMPLOYER LOG-IN EMPLOYER LOG-IN

EMPLOYER ACCOUNT MENUEMPLOYER ACCOUNT MENU

EMPLOYER ACCOUNT HOMEPAGEEMPLOYER ACCOUNT HOMEPAGE

UPDATE PROFILEUPDATE PROFILE

UPDATE PROFILE

Juan

Santos

Dela Cruz

[email protected]

UPDATE PROFILE

CHANGE PASSWORDCHANGE PASSWORD

CHANGE PASSWORD

ONLINE INQUIRYONLINE INQUIRY

ONLINE INQUIRY

TRANSACTIONSTRANSACTIONS

TRANSACTIONS

My.SSSMy.SSS

FFrequently requently

AAsked sked

QQuestionsuestions

Is there a fee for registration at My.SSSIs there a fee for registration at My.SSS??

Registration at My.SSS is free of charge.

Can I apply for SSS membership or secure Can I apply for SSS membership or secure an SS number onlinean SS number online??

No. Currently, application for membership and issuance of SS number still require personal appearance and presentation of identification documents at any SSS branch office. Very soon, application for SSS number may be submitted through the SSS Website, however, the signed application and supporting documents shall be dropped in the drop box of the SSS branch.

What are the system requirements What are the system requirements to access My.SSSto access My.SSS??

The system requirements are the following:

Personal Computer with Internet access

Microsoft Windows 95 and above operating system versions

Microsoft Internet Explorer versions 6.0 and 7.0

What shall I encode if I have no middle What shall I encode if I have no middle namename??

The field for middle name is no longer required, hence, you may opt to leave it blank.

Do I need to submit the hard copy of my Do I need to submit the hard copy of my salary loan application over-the-counter if I salary loan application over-the-counter if I submitted an application onlinesubmitted an application online??

No. You need not file the same salary loan application over-the-counter if you have already submitted an application online.

How secure is my access to My.SSSHow secure is my access to My.SSS??

Once the member has successfully logged on to the SSS Website, communication link is protected through a secure http communications protocol. You can click on the padlock symbol found at the right side of the address bar or the status bar to verify the website.

Does SSS ask for my user ID Does SSS ask for my user ID andand password password through emailthrough email??

No, the SSS will never ask for your user ID and password through email. For purposes of verification of blocked accounts, however, the SSS may ask for the user ID.

What will I do If I need online assistanceWhat will I do If I need online assistance??

1) Call or visit the nearest SSS branch office

2) Send an email to [email protected]@sss.gov.ph

3)3) Call the SSS Hotline at Call the SSS Hotline at 920-6446 to 55920-6446 to 55

4)4) Find us on Facebook – Find us on Facebook –

Philippine Social Security SystemPhilippine Social Security System

Presented By:

Handling Common

Problems Being Reported

by Members

Regarding

the SSS Website

GUIDE FOR GUIDE FOR MEMBER SERVICE MEMBER SERVICE

OFFICERS OFFICERS

1. Check Internet connection to ensure connectivity.

2. Check the website address. It should be --- www.sss.gov.ph

Advise Member to:Advise Member to:

1. Cannot Access the SSS Website

1. Access the Web Services Module then mouseover REGISTRATION UPDATE(1)

2. Click RESET PASSWORD(2)

(1)(2)

2. SSS Web Account Has Been Blocked

1. Select MEMBER then type the SS number

4. Click either the RESET button to designate and confirm new password that will be sent by the system to the member’s registered e-mail address,

or click the GENERATE NEW PASSWORD button to send a system-generated password to member’s registered e-mail address

3.1 If SSS Web account can still be accessed, advise member to ---

a. Log-in to his/her SSS Web account

3. Change of E-mail Account

b. Upon display of the welcome page, select “UPDATE PROFILE” found on the left panel of the page

c. Encode the new/correct e-mail address and/or other information to be updated, and

d. Save the changes made by selecting the UPDATE button found on the lower part of the screen

3.2 If SSS Web account can no longer be accessed

3. Change of E-mail Account

a. Reset Web account by clicking the “RESET” button (see item no. 2 - SSS Web Account Has Been Blocked, for the account

resetting procedures)

b. E-mail user id and new password to member’s new e-mail address or, assist member in logging in to his/her Web account and in updating the e-mail address using “UPDATE PROFILE”

4.1 If member can still access e-mail account, advise him/her to

a. Click on ”Forgot User ID or Password?” found in the Member Login box

4. Forgotten Password/User ID

For forgotten Pass-word, the member needs to provide his/her User ID

For forgotten User ID, the member needs to provide his e-mail address

In any case, the log-in details will be auto-matically to the member's registered e-mail address

a. Encode User ID to retrieve forgotten password, or e-mail address to retrieve forgotten user id

c. Click on SUBMIT button to receive an e-mail from the SSS Web containing the user ID or password

4.2 If member can no longer access e-mail account

4. Forgotten Password/User ID

a. Reset Web account by clicking the “RESET” button (see item no.2 – SSS Web Account Has Been Blocked, for the account resetting procedures)

b. E-mail user id and new password to member’s new e-mail address or, assist member in logging in to his/ her Web account and in updating the e-mail address using “UPDATE PROFILE” found on the left panel of the account

UPDATE PROFILE

Sample E-mail Message to Member with New E-mail Address Whose Account Has Been Reset

Dear _____________:

You may now log-in to your SSS website account using the login information below: USERID: FRANCEMMARIEPassword: FRAN1981 (case-sensitive) You will be prompted to change your password. Please encode the above-mentioned password in the field for "OLD PASSWORD". Then, in the field for “NEW PASSWORD”, encode your preferred password, composed of 8 to 20 characters (the first character must be an alphabet; no special characters except underscore is allowed). Re-encode your preferred password in the "CONFIRM PASSWORD" field.

Once you have accessed your account, you can update your email address and other personal information by clicking on "Update Profile" found on the left side of the account page. Should you need further assistance regarding the website, you may visit our branch or e-mail the undersigned. Thank you for using the SSS Website.

-Complete Name-Branch

Presented By:

Procedures

In Handling Employers’ Request

for SSS Website Account Deletion

or Updating of Account Information

GUIDE FOR GUIDE FOR MEMBER SERVICE MEMBER SERVICE

OFFICERS OFFICERS

The following procedures shall be implemented by the concerned Member Service Officers (MSOs) in handling the said requests:

1.Request the authorized company signatory/ proprietor to submit a letter-request signed by him/her over printed name.

2. Upon submission of letter, request the authorized signatory/single proprietor to present ID requirements (SS Card, or in its absence, any two valid IDs, one with photo and both with signature) to establish his/her identity.

3.Verify if the names of the authorized signatory and the person granting authority/single proprietor are in Form L-501 on file with the branch. If different persons are indicated or if Form L- 501 has expired, inform the authorized signatory/single proprietor accordingly and return the letter-request.

Note : The validity of Form L-501 is one year from the date of receipt by the SSS Branch.

4. Stamp “Received”, affix signature over printed name, and indicate time and date of receipt, and name of the branch on the original and duplicate copy of the letter. Return duplicate copy of the letter to the authorized signatory.

5. Refer request through e-mail to: [email protected] with the scanned copies of the letter and Form L-501 as attachment

Self service facilities may 8 2012

Government & Nonprofit

Transcript of Self service facilities may 8 2012