Section 14.1

Section 14.1Section 14.1TeamworkTeamwork

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Chapter 14 • Teamwork and Leadership Succeeding in the World of Work

TeamworkTeamwork14.1

WHAT YOU’LL LEARN

How teamwork benefits both team How teamwork benefits both team members and businessesmembers and businesses

The steps involved in establishing The steps involved in establishing and maintaining a successful team and maintaining a successful team

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WHAT YOU’LL LEARN

What What total quality managementtotal quality management is is and how it affects workers.and how it affects workers.



To succeed in the workplace, you’ll To succeed in the workplace, you’ll need to be aware of current trends need to be aware of current trends such as teamwork and such as teamwork and total quality total quality management.management.

WHY IT’S IMPORTANT



self-directedself-directedcross-functional teamcross-functional teamfunctional team functional team team planningteam planningfacilitatorfacilitatortotal quality management (TQM)total quality management (TQM)

KEY TERMS



Some teams are supervised by Some teams are supervised by managers. Others are self-directed.managers. Others are self-directed.

Members of a Members of a self-directed self-directed team are team are responsible for managing their own responsible for managing their own progress. progress.

Teamwork in BusinessTeamwork in BusinessTeamwork in BusinessTeamwork in Business



Teams tend to be more productive than Teams tend to be more productive than the same number of employees working the same number of employees working separately.separately.

Why Businesses Why Businesses Encourage TeamworkEncourage Teamwork




The benefits of teamwork include:The benefits of teamwork include:



improved quality and customer improved quality and customer service,service,increased employee morale, andincreased employee morale, andfewer layers of management.fewer layers of management.



Rewards for the worker include:Rewards for the worker include:



greater job satisfaction,greater job satisfaction,improved self-esteem, andimproved self-esteem, andbetter communicationbetter communication..



Teams rotate tasks among members.Teams rotate tasks among members.

This This reduces boredom reduces boredom and allows each and allows each team member to develop an array of team member to develop an array of skills.skills.

Worker RewardsWorker RewardsWorker RewardsWorker Rewards



Each team member helps to make and Each team member helps to make and carry out decisions. carry out decisions.

Workers receive Workers receive satisfactionsatisfaction from being from being in charge of their own work.in charge of their own work.




Workers in a team learn about each Workers in a team learn about each other’s behavior, other’s behavior, attitudesattitudes, and ways of , and ways of thinking.thinking.

They They get along better get along better and are not quick and are not quick to judge one another.to judge one another.




Types of TeamsTypes of TeamsTypes of TeamsTypes of Teams

A A functional team functional team is a group of people is a group of people from one company department or area from one company department or area of expertise who work together to reach of expertise who work together to reach a common business goal.a common business goal.




A A cross-functional team cross-functional team is a group of is a group of people from two or more departments or people from two or more departments or areas of expertise who work together to areas of expertise who work together to reach a common business goal.reach a common business goal.


TeamworkTeamwork14.1 Graphic OrganizerGraphic Organizer14.1



• People from a single department or area of expertise

Functional Functional TeamTeam

• Commongoal

Cross-FunctionalCross-FunctionalTeamTeam

• People from different departments or areas of expertise

•May be managed or self-directed

• Require teamplanning

• Requirecooperation, communication

BothBoth



Team PlanningTeam PlanningTeam PlanningTeam Planning

Team planning Team planning involves setting goals, involves setting goals, assigning roles, and communicating assigning roles, and communicating regularly.regularly.



Setting GoalsSetting GoalsSetting GoalsSetting Goals

A good place to start is with your A good place to start is with your company’s overall goal, or company’s overall goal, or missionmission..

A company’s mission statement A company’s mission statement expresses its expresses its purpose and valuespurpose and values..




Keep your company’s mission in mind Keep your company’s mission in mind when you begin a project.when you begin a project.

Then set short-, medium-, and long-term Then set short-, medium-, and long-term goals.goals.




First, break your project into smaller First, break your project into smaller tasks.tasks.

Then assign a start date and an end Then assign a start date and an end date for each task.date for each task.




A A tracking schedule tracking schedule identifies the identifies the people who will work on each part of a people who will work on each part of a project.project.

It tells when they will start and when It tells when they will start and when they will finish.they will finish.



Assigning Roles and DutiesAssigning Roles and DutiesAssigning Roles and DutiesAssigning Roles and Duties

A A ffacilitatoracilitator is a leader who helps is a leader who helps a team work more smoothly by a team work more smoothly by coordinating its tasks. coordinating its tasks.



Assigning Roles and DutiesAssigning Roles and DutiesAssigning Roles and DutiesAssigning Roles and Duties

When assigning roles in the workplace, When assigning roles in the workplace, it is important to match tasks to abilities.it is important to match tasks to abilities.



Regular AssessmentRegular AssessmentRegular AssessmentRegular Assessment

If a project doesn’t get assessed If a project doesn’t get assessed regularly, small problems can become regularly, small problems can become major obstacles.major obstacles.

The key to assessment is The key to assessment is communicationcommunication..



Regular AssessmentRegular AssessmentRegular AssessmentRegular Assessment

Assess progress on a regular basis.Assess progress on a regular basis.

Rethink team goals if necessary.Rethink team goals if necessary.



Potential ObstaclesPotential ObstaclesPotential ObstaclesPotential Obstacles

Common team problems are:Common team problems are:

unclear goalsunclear goals,,misunderstanding about authority,misunderstanding about authority,confusion about how to assess the confusion about how to assess the performance of individuals,performance of individuals,competitivenesscompetitiveness,,

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Potential ObstaclesPotential ObstaclesPotential ObstaclesPotential Obstacles

resentment at a lack of individual resentment at a lack of individual recognition, andrecognition, andreduced effort by individuals reduced effort by individuals on the on the team, especially when the size of the team, especially when the size of the team increases.team increases.



Being an Effective Team MemberBeing an Effective Team MemberBeing an Effective Team MemberBeing an Effective Team MemberAttitudes and actions for being an Attitudes and actions for being an effective team member are to:effective team member are to:

Make the team’s goals your top Make the team’s goals your top priority.priority.Listen actively and offer Listen actively and offer suggestionssuggestions..Follow up with team members outside Follow up with team members outside meetings.meetings. continued



Being an Effective Team MemberBeing an Effective Team MemberBeing an Effective Team MemberBeing an Effective Team Member

Follow up on your assignments.Follow up on your assignments.Work to resolve conflictsWork to resolve conflicts..Respect the other team members.Respect the other team members.Inspire other employees to get Inspire other employees to get involved.involved.



Total Quality ManagementTotal Quality ManagementTotal Quality ManagementTotal Quality Management

Total quality management (TQM) Total quality management (TQM) is a is a theory of management that carefully theory of management that carefully coordinates company efforts to achieve coordinates company efforts to achieve customer satisfaction and continuous customer satisfaction and continuous product improvement.product improvement.




In TQM, every worker at every stage is In TQM, every worker at every stage is challenged to find ways to improve the challenged to find ways to improve the quality of the product.quality of the product.




TQM defines a TQM defines a customercustomer as anyone as anyone who receives the results of your work.who receives the results of your work.

This can mean either a This can mean either a coworker coworker or an or an outside customeroutside customer..




Responsibility for providing quality isn’t Responsibility for providing quality isn’t limited to salespeople. limited to salespeople.



Key Concept CheckpointKey Concept CheckpointComprehensionComprehension

1.1. What might be the consequences of What might be the consequences of employees not working as a team?employees not working as a team?

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SECTION 14.1 REVIEWSECTION 14.1 REVIEW




2.2. The salespeople in an appliance The salespeople in an appliance store are planning a campaign to store are planning a campaign to improve sales. Identify short-, improve sales. Identify short-, medium-, and long-range team goals.medium-, and long-range team goals.

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3.3. Choose two obstacles to team Choose two obstacles to team success, and provide suggestions for success, and provide suggestions for dealing with them.dealing with them.

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4.4. Your company has decided to change Your company has decided to change to a TQM style of management. to a TQM style of management. Describe two ways that this might Describe two ways that this might affect you as an employee.affect you as an employee.

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Key Concept CheckpointKey Concept CheckpointCritical ThinkingCritical Thinking

5.5. What types of people might find What types of people might find teamwork especially difficult?teamwork especially difficult?


End of Section 14.1End of Section 14.1TeamworkTeamwork

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