Secretheroes

coming together to help a friendThis project proposal has been collaboratively developed during the Global Service Jam Lisboa 2011 weekend by: Vincenzo Di Maria, Jim Jeffers, Ronald Goovaerts, Ana Osredkar and Tiago Nunes.

secret heroes

breakdown

back on track

tipping pointstriggers

crisis

burn out

pressure

panic

helpsupport

pride

peer groups

mayday call

need a hero?struggle

troubleloose balance

emotional meltdown

Global Service Jam 2011 | Lisboa international | secretheroes.org

crunch

stress

in life:

need a hero?

need a hero?

at work:

• How would you like to work 15-20 hours unpaid overtime a week?

• What about doing it for weeks on end because of unrealistic schedules?

• How about a 65% chance of damaging your health from the stress of overtime?

• And what if someone told you these were just occupational hazards, to be expected if you choose a career in the creative industries?

Is Burnout Inevitable in the Creative Industries?

http://www.wishfulthinking.co.uk/2009/10/19/burnout-creative-industries/



learning more...

Burnout is a psychological term for the experience of long-term exhaustion and diminished interest. Research indicates general

practitioners have the highest proportion of burnout cases. Burnout is not a recognised disorder in the although it is recognised in the as "Problems

related to life-management difficulty"

Mental breakdown (also known as a nervous breakdown) is a non-medical term used to describe an acute, time-limited phase of a specific

disorder that presents primarily with features of depression or anxiety.

1. Before: reaching a tipping point/burnout syndrome

2. During: having a breakdown/difficult moment

3. After: getting back on track with life

Rapport LJ, Todd RM, Lumley MA, Fisicaro SA. 'The diagnostic meaning of "nervous breakdown" among lay populations.' J Pers Assess. 1998 Oct;71(2):242-52.Source: Wikipedia

http://en.wikipedia.org/wiki/Clinical_depression

http://en.wikipedia.org/wiki/Clinical_depression

http://en.wikipedia.org/wiki/Anxiety_disorder

http://en.wikipedia.org/wiki/Anxiety_disorder


Men struggle more than women

health? money? life?

daily contact weekly contact monthly contact

Levels of interaction & proximity

Important relationships (not always with us)Global Service Jam 2011 | Lisboa international | secretheroes.org

Friends and colleagues (often with us)

1. help a friend (social network support)

Our friend is having

some trouble

secret heroes friendsalert messagemax 3 friends


1. ENCOURAGE ACTIONideas and suggestionson how to help your friend

2. SUPPORT TOOLprovide advice and information and signpost to professional services

3. INSPIRING IDEASlifestyle ideas and events

2. mayday call (self help)

I am having some trouble

secret heroes friends

1. SUPPORT TOOLprovide advice and information and signpost to professional services

2. INSPIRING IDEASlifestyle ideas and events

early stage prototype | how it works...


coming together to help a friend

1. John is having a hard time

2. Jay is aware of it and wants to do something about it

Learn how to use it: video demo

3. Jay creates a mission to help John and learns more about

support methods

4. Jay invites some of John’s best friends to help him out

5. Anne, John’s good friend gets ‘activated’ via personal message

through her mail browser/facebook

redirected to mission page

6. Friends keep each other posted on John’s status while keep providing discreet support

7. Jay meets John and he really appreciate his spontaneous company

What Jay doesn’t know is that his friends/colleagues secret heroes will always be there for him...

platform that enables people setup and manage a discreet support group for a friend/colleague in needin order to provide emotional support and guidance for people who will normally not reach out and ask for help

close friends/colleagues will use this platform to:• form a group• plan actions (activities, surprises, experiences)• give each other status reports on how the friend is coping• record new relevant topics that might emerge during their time with the friend • use guidelines provided by the site on how to approach certain situations

people already form informal support groups in more complicated situations, people from different backgrounds, ages and locations can use this platform to form this support group and use certain tools in order to plan actions

enabling people to help friends in distress: • people to get back on track faster• feel supported by their F&F• prevent their personal life affect their work too much


Value proposition (reducing cost of burnout):

THE TEAM:

Tiago

Jim

RonaldAna

Vincenzo

Pedro (mentor)

Lisboa | internationalGlobal Service Jam 2011 | Lisboa international | secretheroes.org

obrigado

Secretheroes

Design

Transcript of Secretheroes