School-based Technology Contact Meeting August 23, 2006.
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Transcript of School-based Technology Contact Meeting August 23, 2006.
School-based Technology Contact Meeting
August 23, 2006
Agenda
Welcome Terry Middleton Help Desk Procedures James Bunadin NC WISE Jay Parker Riverdeep Learning Village Christina Efird Construction & Wireless Leah Barnette Internet & E-mail Cindee Matson Workstation & Network Support Maria Jennings Instructional Technology Overview Donna Jessup Hardware Purchasing Jerry Shepardson Mobile Units Jerry Shepardson Software Process Ilana Primus Closing Donna Jessup
Technology Services
Terry Middleton Technology Services
Chief Information Officer Terry Middleton
Department Director
Business Systems Kay Hall
Computer Operations Susan Manning
Instructional Technology Karen Ganzert
Student Applications Jay Parker
Telecommunications Wayne Shumate
Assistant Director James Bunadin
Help Desk Coordinator Sharon Gattis
Help Desk Coordinator Naomi Griffin
Help Desk Coordinator Tina Haas
Help Desk Coordinator Ed Lawless
Help Desk Coordinator Terrance McClain
Help Desk Coordinator Sheila Haberberger
Help Desk Coordinator Teresa Sinclair
Reports Distribution Judy Baker
Help Desk
James Bunadin Operations
Technology Services Help Desk
Requesting Assistance- electronic submittal form - e-mail [email protected] - call 980-343-5736
Clientele - Ticket Tracking System- Intranet Departments Technology Services
Clientele
Locating Serial / Model / Part Numbers- Fortress document
Help Desk
James Bunadin Operations
Help Desk Trouble Form
James Bunadin Operations
Intranet Help Desk Help Desk (Computer) Submittal Form
http://clientele.cms.k12.nc.us
James Bunadin Operations
User name: guestPassword: cms
Tickets
James Bunadin Operations
Tickets
James Bunadin Operations
Tickets
NC WISE
Jay Parker Student Applications
Director of Student Applications Jay Parker
Process Manager Alan Cox
Help Desk Coordinator Kae Roberts
Help Desk Coordinator Leah Croom
Jay Parker Student Applications
Intranet Quick Links NCWISE
NC WISE
Riverdeep Learning Village
Christina Efird Professional Development
How to Navigate Riverdeep Learning Village
Login
Change location
Search for Courses / Units / Lessons
Print plans
Telecommunications
Wayne Shumate Telecommunications
Director Wayne Shumate
Cabling Infrastructure Leah Barnette
Construction Leah Barnette
Telephones Lisa Duncan
Video Systems & AV Lee Herbert
Internet / Intranet Cindee Matson
WebMasters Cindee Matson
E-rate Program Marlene Cousen
Workstations & Networks Maria Jennings
Highlights 2005-06
Wayne Shumate Telecommunications
Metro Ethernet Conversion – 162 sites
Student Account Provisioning
Construction – new, replacement, renovated
Mobile Units Connectivity
Additional Engineers
CMS Pages
Renegotiated Centrex Contract (telephone services)
Mobile Communications
Mobile Units (Summer 2006)- 22 new mobiles- 151 mobiles relocate- 1 modular (10 classroom)
Wireless Voice & Data (WLAN) - 90% eligible E-rate schools for 2005-06 - Data now
- Voice later
Wireless
Leah Barnette Telecommunications
Construction Projects- 5 new schools- 6 replacement schools- 4 swing schools- 10 renovations- 4 special projects- Carmel (modular campus)
Construction
Leah Barnette Telecommunications
Services & Systems- Cabling Infrastructure (video, voice, data)- BellSouth Voice / Data Services- Time Warner Cable TV Service- Network Electronics- Telephone Systems / Handsets- AV Equipment- TV Studio- Library Security Gates
Construction
Leah Barnette Telecommunications
CMS Pages- CMS Standard for School Websites- CMS Standard for Teacher Websites
Internet AUP- Acceptable Use Policy
Internet Filtering Software
Site Blocking / Unblocking
Internet / Intranet
Cindee Matson Telecommunications
Internet AUP
Cindee Matson Telecommunications
Internet AUP
Cindee Matson Telecommunications
• Student scrolls through “child speak” regulation and consequences • Elementary and Secondary versions
Internet AUP
Cindee Matson Telecommunications
• Yes - allows access to computer network• No - logs students off computer network• Written to log file
Site Blocking / Unblocking
Cindee Matson Telecommunications
Intranet Web Applications Webpage Review Request
Cindee Matson Telecommunications
E-mail Filtering Statistics (July)- 6,669,826 external e-mails blocked out of
8,363,375 (79.75% blocked)> 5,558,860 Spam> 29,262 Viruses> 1,101,174 Blacklisted
Preventing Spam- Forward to [email protected] No complete e-mail addresses on website- Avoid lists
E-mail Etiquette
Automates management of teacher and student accounts in Active Directory; not Novell
- creates, moves, deletes accounts- sets SSO tab information
Automates creation and relocation of home folders when teacher or student moves from one AD school to another AD school
Other Provisioned Applications- Plato (fully provisioned)- Orchard (fully)- Renaissance (reference information only)- Horizon Library Automation System (fully)
Account Provisioning
Cindee Matson Telecommunications
Synchronizes each morning with the CMS Data Warehouse
May take up to 48 hours for accounts to be created
Technology Contacts will no longer be able to create teacher accounts
Staff OU’s and clean-up
Contact Help Desk for assistance with Provisioning problems or questions
Account Provisioning
Cindee Matson Telecommunications
Engineer Assignments
Maria Jennings Telecommunications
Workstation & Network Engineers
Maria Jennings
Systems EngineersCharles Altschul
Charlene BrannonShirley BurlesonCedrick CantyCharles CarsonDannielle GaryMatt GrahamKen KennedyTravis NguyenJennifer SinclairBrian Sossamon
Anita Wright
Senior Systems EngineersNicholas Bahnweg
Tony BurrusJoel Conner
Peter DrevasPreston McConnell
Paul Pedinotti
Network EngineersDee Lindo
Stefan Lukanov
Senior Network EngineerDuane Alles
Telecommunications
Turn On All Computers- Windows patches / antivirus updates- Scheduled events over summer
Novell Imports (16 schools)- Completed by September 1, 2006
Disk Quotas- Implemented on September 13, 2006- Students = 20 MB- Teachers = 50 MB- Admins = Unlimited
Workstation & Network Support
Maria Jennings Telecommunications
Additional Beginning of the Year Assistance- Information Control Systems (ICS)
Hardware Repair Services- Fortress Systems International (FSI)
- Hardware Repair Guidelines
Additional Resources- Technology Contact Website- Mediasite Presentations
Workstation & Network Support
Maria Jennings Telecommunications
Technology Contact Website
Brian Sossamon
http://pages.cms.k12.nc.us/techcontacts
Telecommunications
Mediasite
Dannielle Gary
Intranet Web Applications Media Site Choose Category on Top Left
17 Technical Assistance topics available
Topics updated periodically
Some topics include- Laptop Cart Connections- Accelerated Reader Administration Options- Printing a Configuration Page for a Lexmark M410- Testing the Hard Drive- SSO Printer Setup
Telecommunications
Mediasite
Dannielle Gary
Intranet Web Applications Media Site Login
Username: first and last name (ex: johnsmith)Password: video
Telecommunications
Network Loops
Preston McConnell
BE CAREFUL --- Improperly connected cables or devices could take down your network and possibly others !!!
Telecommunications
Instructional Technology
Donna Jessup Instructional Technology
Director Karen Ganzert
Computer Charter Jerry Shepardson
CTE Retta Callaway
Elementary School Contact Ilana Primus
NC WISE Sharon McGlone &
Brenda LaBorde
High School Contact Jerry Shepardson &
Ilana Primus
Middle School Contact Donna Jessup
Special Projects Sharon Campbell
Special Projects June Keistler
Tech Contact Training Opportunities:- Instructor-led Classes- CMS Webpage Resources EETT
Do not move computers or a computer lab without first contacting Instructional Technology
- Costs are school’s responsibility(electrical, cabling, network, integration)
Computrace- New laptops- Retrofit old laptops (time and funding available)
Instructional Technology Overview
Donna Jessup Instructional Technology
New Software Process
Ilana Primus Instructional Technology
Software Installation Request Form
All computers and printers must come through the Instructional Technology Intranet site.
CMS will NOT provide support if you choose to purchase non-standard equipment.
Product & Purchasing InformationIntranet Departments Instructional Technology Purchasing Equipment
- All sections updated - Pricing provided for planning and grant purposes- Request quote ONLY if funds available within 30 days- Quote requests may take as long as 5 days
Hardware Purchases
Jerry Shepardson Instructional Technology
NO FLOPPY DRIVES
CD-DVD ROM standard in desktops
1 GB memory standard in desktops/laptops
Monitor choices now include 19” flat panels
Intel Core Duo processors in laptops
Classroom printers include both HP and Lexmark
New Information- USB memory sticks- Projectors- Digital Camera
Hardware Changes
Jerry Shepardson Instructional Technology
Once power and connectivity are available, mobiles will have equipment installed by priority.
High schools- 1 computer/1 printer
Middle schools- 1 computer/1 printer
Elementary (largest # mobiles first)- 2 computers/1 printer
Schools below 5:1 computer / student ratio will need to move existing computers.
IT can furnish printers.
Mobile Units
Jerry Shepardson Instructional Technology
PowerPoint presentation and handouts can be found on the Technology Contact Website.
Contact Information- [email protected] [email protected] [email protected]
Questions
Closing
Donna Jessup Instructional Technology