SBM Project

8/13/2019 SBM Project

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SBM-WORKING FOR A BETTER TOMORROW

CHAPTERI

INTRODUCTION TO PROJECT REPORT

INTRODUCTION TO PROJECT REPORT

Banking system occupies an important place in our national Economy.

Banking Institutions is indispensable, Banking has come to pay a pivotal role in the

economic development of country.

With a start in the Govt policies towards start ownership, banks with shareholdings of public from corporate bodies have been converted in to National

Institutions. oday as many as !" Banks constitute the strong public sector.

his pro#ect report entitled $%ro#ect &eport on credit facilities to personal

segment with special reference to 'tate Bank of (ysore )'himoga (ain Branch*

has been brought out to know performance of Bank and customer opinion about

credit facilities by bank.

OBJECTIVES OF THE STUDY

o make detailed study of $+redit facilities to %.' provided by Bank.

o know utili-ation of credit facilities of bank by customer.

o study of problems connected with granting credit to customers.

o study establishment, growth and progress of customer service

provided by Bank.


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o know opinion of customer regarding loans provided by Bank.

o know general opinion about Bank.

o epress our own opinion about Bank/s developing service attract new

customers and hold eisting customer.

o go into depth about +redit facilities provided by Bank.

o suggest solution to their problems.

o know about performance of Bank.

o make brief study of customer behavior.

o give recommendations to solve the problem faced by %.'. Branch in

providing financial assistance to Individual persons.

AREA OF STUDY

The State Bank of Mysore PERSONAL SEGMENT Branch located at

B.H. Road Shimoa is selected and their information/s about Bank/s function.

his pro#ect report aimed at giving analysis in credit facilities in general and

analysis of credit facility towards customers from customers point.

he respondents were selected on &andom basis.

BENEFITS OF STUDY

0. We can set clear idea about bank and its development


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!. 'tudy gives us to know the performance growth of bank.

1. By preparing this %ro#ect &eport, the study helps us incoming to our own

suggestion for its improvements.

2. It increases our own knowledge regarding Banking operations and activities.

LIMITS OF PROJECT REPORT

0. 3ere we cannot contact all types of customers

!. +ustomers will not give correct opinion about the survey

1. 4ccuracy of this report is limited because of factors like limitation of time.

METHODOLOGY

he manager of branch was personally interviewed to elicit information

about the banking. 'urvey on sample basis was conducted to ascertain the

information about banking system. 5or this purpose, 67 customers are selected as

sample and were interviewed with the help of 8uestionnaires.

%ersonal interviewed to elicit the information for them. 9arious secondary

data were also collected from various published sources like maga-ines,

Newspapers and from Internet facility and handbook on personal segment advances

and annual report.


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CHAPTER II

INTRODUCTION TO BANKING

INTRODUCTION

Banking system has occupied an important position in our commercial

world. Banking institution is indispensable. Banking systems playing a very

important role in the economical development of our country. +ommercial banks

are having lions share in the total banking operations in our nation commercial

banks are oldest institution having a wide network of business.

Banks render very valuable service to the communicates to the trade and

industry. hey keep the wheels of trade, commerce and Industry always revolving.

Banks providing financial assistance to small scale and large scale industries.


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Banks today are backbone of modern industry. hey are essential part of the

community.

ORIGIN OF BANK

here are different opinions regarding the origin of the term bank.

4ccording to some it is derived from Italian word $B4N+: ;atin word

$B4N+


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Growth of banks was very slow in the beginning in 0A01 and 0A!!. 07@

banks were failed. In addition, in 0A!! and 0A1?, 1"1 banks failed. :nly after

independence banking system made rapid progress how India Banking system is

one of the developed banking systems of the world.

INDIAN BANKING REGULATION ACT 1949

'ection 6)0* )0* of the Banking &egulation 4ct of 0A2A defines the term

$Banking +o as $any company which transacts the Bs of Banking in India.

'ection 6)0* )b* of the Banking regulation 4ct of 0A2A defines the term

$Banking as accepting from the purpose of lending or investment of deposits

money from the public repayable on demand or otherwise and with draws by

che8ue, draft, order or otherwise.

CUSTOMER AND BANKING REGULATION AS PER ACT

BAN!ER

Banker is one who does the business of Banking. 3e is a dealer in money.

'ince he accepts deposits and lends it to needy people or units. Banker act as an

agent bin borrower of bets and a purveyor of credit. 4ccording to 4merican

definition an Banker a dealer in credit. When a person uses funds of others for

giving credit he is known as a Banker.

4ccording to 3arbet 3art a banker is one who in the ordinary course of his

Business honors che8ue drawn upon him by person from and for whom he receives

money on current 4c.


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"eat#res of Bankers

0. 4cceptance of deposit from public.

!. %rofitable employment of fund so collected.

1. :bligation to repay deposits in demand.

2. ;ending of money.

6. Banking as a main Business.

"#nctions of Banker

0. %rimary functions

!. 'econdary functions

$. Primary "#nction

a* 4cceptance of Ceposits

b* Granting or sanction of advances

c* Ciscounting Bill of Echange

%. Secondary "#nctions

A. Aency Ser&ices

0. +ollection of income on behalf of customer

!. (aking payment on behalf of customer


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1. %urchasing and sale of securities on behalf of customer

2. 4cting as a trustee and eecutor

B. General 'tility Ser&ice

0. %rovision of deposit arrangement.

!. Issue of letter of credit, travelers che8ue etc.

1.


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hese customers are those who are distinguished from other types of

ordinary customers by some special features, 3ence they are called special type of

customers.

hey are as follows

(inors.

;unatics

Crunker

+lubs

3indu undivided family

+ooperative society

%urdha woman

Illiterate person

rustee

Eecutors.

00.Foint stock company.

0!.(arried women.

BANKER CUSTOMER RELATIONSHIPS

We can classify the Banker +ustomer relationship into ! main ob#ectives

(1) Primar r!"a#i$%&'i(.

)!* Cebtor creditor relationship.

)1* rustee in respect of safe lockers.

)2* 4gent principal relation ship.

)6* &ight to combine.


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)*+ S,ecial feat#res of relation shi,s

)"* Bankers is re8uired to pay

)@* %resentation of che8ue within reasonable time.

)A* Banker has to honor che8ue drawn upon him sub#ect to above

condition.

DEVELOPMENT OF MODERN BANKING

5or the history of modern Banking in India a reference to the English

4gency is the days of Fust India to, would by necessary the bank of 3industan was

the first Foint stock Bank to be established in India under European management.

But soon of failed in the first half of the 0A thcentury. he East India to established

1 Banks. Banks of Bengal in 0@7A, Bank of Bombay in 0@27 and Bank of (adras

in 0@21. hese banks were known as presidency banks. hese 1 banks were

amalgamated in !"thFan 0A!0 to form Imperial Bank of India.

he aid commercial bank was perhaps the first purely #oint stock bank to be

established in 0@@A. Walter the %un#ab National Bank. he peoples Bank were

established.

he Bank of India was started in 0A7? Indian Bank was started in 0A7? the

Indian Bank in 0A7". he bank of Baroda in 0A7@ and the central Bank of India in

0A00.

he 'BI was established and following seven banks were made subsidiariesof 'BI.

0. 'tate Bank of Beckoner and Faipur.

!. 'tate Bank of Indore.

1. 'tate Bank of (ysore.


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2. 'tate Bank of 3yderabad.

6. 'tate Bank of 'aurastra.

?. 'tate Bank of ravancore.

". 'tate Bank of %atiala.

CLASSIFICATION OF BANK

:n the Basis of functions Banks can be classified in to ?types.

$. (OMMER(-AL BAN!S

+ommercial Banks usually re8uires deposit for a short period and suppliers

short term for a short period and suppliers shortterm credit of facilities to trade and

commerce. +ommercial Banks are oldest institution having wide Network of

Branches. :ne of the commercial Bank in our county 'BI having 0!777 Branches

all over India.

%. -N'TR-AL BAN!

Industrial Bank is to meet longterm credit facilities to needs of industries.

Which provide credit to industrial under takings.

/. AGR-(L'T'RAL BAN!

+redit needs of 4griculture are of 1 types. hey are short, medium and long

term. 'hortterm credit is re8uired for the purchasing manure, seeds etc., medium

term is provided for purchases of agriculture implements and cattle long term for

makings permanent improvement of land.


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0. (ENTRAL BAN!

It is the top of banking institution operating in the country. It does not

complete with other banks for profits but acts as a Bankers Bank and lenders of last

resort.

1. SA2-NG BAN!

It encourages the habit of saving among the people of community under

such type of banking deposits recovered or not with drawls on demand. Beyond a

certain limit. 4ny with draw all beyond a certain unit re8uires a prior notice.

*. E3(HANGE BAN!

hese bank finance mainly the foreign echange Business that is the eport

and import trade of a country as they mainly finance foreign echange B'. hey

are called $Echange Banks.

CHAPTER III

P) SEG ADVANCES

PERSONAL SEGMENT ADVANCES


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-NTRO'(T-ON

he human body is an perpetual wanting animal if one want is satisfied by

him at the same time another want will be created by him.

In daybyday Banking activities are developed and change according to the

needs and re8uirements of the customer. he Bank has introduced new schemes.

In recent years that new scheme was introduced by the Bank/s "-NAN(-AL

ASS-STAN(E TO PERSONAL SEGMENT.

PERSONAL SEGMENT


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E In case of education loan, the bank has provided loan for studies.

In India H &s. ".6 lacks

In abroad H &s.06 lacks

efinitions

he Indian +ompanies 4ct defines the term personal segment as $he

lending for the purpose of personal element to the public on demand.

SCOPE OF THE SEGMENT

he scope may be divided into 6 categories namely

0. 3appy 3ome 'cheme.

!. ;oans for purchase of consumer/s durables.

1. 3elp age scheme.

2. Gold loan.

6. 4dvances against securities.

$. Ha,,y Home Scheme


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purpose loan against mortgage of immovable property and credit cum subsidiary

scheme of G:I for &ural 3ousing.

1. Gold Loan

Banks generally do not prefer gold ornaments and #ewelry as security for

advance for various reasons. 3owever &eserve Bank has permitted them to accept

urgent medical epenses and other unforeseen liabilities. In 4ugust 0AA1 a ceiling

on such advances was fied at &s. !6777. But in 5ebruary 0AA6 banks were

permitted to fi their own ceiling.


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While granting the loans and advances against different security, he

Banker should bear in mind the following 1 principles.

0* ;i8uidity

!* 'afety

1* %rofitability

$. Li7#idity

;i8uidity means the ability of a Bank to produce cash on demand li8uid

asset may be convertible into cash 8uickly. In normal times certain assets can be

coasty sold to the public for cash but in time when all the publics needs of money

these assets can not be sold others for cash so while granting the loans and

advances against securities the that security is convertible into cash without loss of

time and without loss of value are the most imp attribute of a li8uid assets.

%. Safety

he !ndimp consideration that a Bank should be an in mind while investing

its funds his safety 4 Bank is a dealer in other peoples and money so it should look

to the safety of the funds belonging to the depositors in order to safe guard the

funds of the depositors a Bank should invest its funds on safe assets.

/. Profita4ility

he 1rdimp consideration is profitability or return on the funds invested. 4

co Bank is a B' or institution so it must earn sufficient profits to meet its epenses

and pay good dividend to its shareholders.


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CHAPTER IV

PERSONAL SEGMENT ADVANCES

LIST OF P)SEG ADVANCES

(ONTENTS

PERSONAL SEGMENT

HAPP8 HOME S(HEME

0K +ar ;oan

!K wo Wheelers )'cooters*

1K 'olar Water 3eaters

2K %urchase of +omputers

LOAN "OR P'R(HASE

6K ;oan for %urchase of consumer durables


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OTHER A2AN(ES

?K Cirect 3ousing 5inance

"K ;oan for %urchase of &esidential 'ite%lat

@K 3ome ;oan 4l+ of W3B

AK Education ;oan H Granamitra 'cheme

HELPAGE S(HEME

07K ;oans for pensioners for medical treatment

00K Generalpurpose loan against mortgage of immovable property

0!K %ersonal ;oan4ny purpose

01K %ersonal ;oans my Bank


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!1K 'tock support scheme

4dvances against shares L debentures.

!2K 4dvances against demat shares L debentures.

!6K 4dvances against Gold bonds

!?K 4dvances against Gold securities

!"K 4dvances against N'+

!@K 4dvances against Indira 9ikas %atra

!AK 4dvances against >isan 9ikas %atra

17K 4dvances against ;ife %olicies

10K 4dvances against


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&s 2@7 crs out of ?77 crs allotted to Bangalore, (ysore and 3ubli -ones

covering 2"" out of ?7@ Branch

Growth in cost two years only under 3ousing ;oans and Educational ;oans,

growth to be segment ;oans vi-., consumer loans vehicle loans personal loans

mortgage loans, etc

New products will be introduced during the year regularly.

+rossselling of other loans to eisting borrowers to be intensified. %erson

availing 3ousing loan should be encouraged to avail consumer loans, vehicle

loans etc.,

&etail marketing will receive greater attention and a team of marketing officers

will be detailed and trained for this purpose.

he details of suballocation of p/seg advances are indicated below.

Personal Sement ad&ances B#det "or %99/:%990 )In crores*

3:


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A stratey for achie&in ad&ances ro6th ,ersonal sement.

ieup with corporate, %'


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he focus should be laid on increasing the market share at ma#or centers like,

Bang lore, (umbai, >olkota, +hennai, New Celhi, 3yderabad, (ysore, 3ubli,

Cavangere, (angalore, Belguam, 'himoga, 3assan, +hikmagalore, (adikere etc,.

5ocus should be laid on increasing the number of ;oans from traders. 'hare

of flow cost deposits to be increased to aim at 06M under current 4c and !6M

under savings Bank 4c.

Increased emphasis should be laid on

a. Ecellent customer service

b. :verall customer orientation

c. :ffering innovative products and increased use of technology.

d. :ffering new delivery channels.

e. Epanding the branch network in new potential areas.

STRATIGIES FOR ACHIEVING DEPOSIT GRO*TH RELATING

TO PERSONAL SEGMENT

(ainly by etending very good customer service and also provide all value

added services.

o secure accounts in the age group of 0@16 years, preferably in the wish

earning income )who are employed in private companiesmultinational

companieseport oriented companies*

5ocus on skilled professionals like doctors chartered accountants Engineers.

4dvocates, processors, software engineers, (B4s and 5inance managers etc.

INTEREST E+PENCES


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-nterest on e,osits

he interest epenses are pro#ected to increase from "77 crores to &s 0677crores under D%E&/ segment advances.

DEPOSITS

%E&':N4; 'EG(EN G&:W3 4;;:+4I:N

)In crores*

'EG(EN 101!77!

4+


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CHAPTER V

STATE BANK OF MYSORE

HISTORY

he origin of '4E B4N> :5 (':&E is to be traced to the resolution

adopted at my sore economic conference held in Fune 0A0!. 4t the instance of

banking committee leaded by ;ate 'ir. (.9isveshwariaha as its chairman 'ir, (.9.


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as it chairman. hat is state aided bank called the $Bank of (ysore should be

established under the patronage of govt. of his highness. he in charge of a (ysore.

arnataka has

continued its commitment with more vigor towards the eciting advantage of

transforming. he economic structure of the country by reaching out to the trodden

and helpless. It has successfully emerged as an effective instrument for bringing

about significant solid economic changes in >arnataka particularly in the rural

areas.

'B( has 62 authori-ed branches to deal in foreign echange, transactionsspread throughout India. his branch not only covers the metropolitan center.

Besides these authori-ed branches are other branches undertake certain selected

transactions of foreign echange. 'B( has correspondent relationship with over

077 overseas bank covering every I(% trade and financial center all over World.

he dealing a round at B/lore and (umbai are well known for professional

ecellence in the currency markets. 4 deals in 0@ foreign currencies and has fully

computeri-ed telecommunication and information process systems with instant

access total international and financial and currency markets. he bank provides

finance to its customers fertili-ing telecommunication systems. +orrespondent


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network and professional competence of official. he establishments of 'WI5

connection enables instant transfer of funds to international banks are over World.

he 'B( is one of the subsidiary banks of 'BI. It was established in the

year 0A01, with a depositing !.!6 crores and the loans and advances of ! crores.

he 'B( has head office at Ban galore and has more than 6?7 branches all over

the country.

'B( has classified into the main -ones namely

0. Ban galore one

!. (ysore one

1. 3ubli one

2. +entral one

he Bangalore -one includes branches in district of Bangalore and umkur.

+entral -one includes all the branches outside >arnataka and >olar district. (ysore

-one includes are branches (ysore, (andya, >odgu, +hickmangalore and 3assan

district. 3ubli -one includes 'himoga, annada, +hitradurga, Charwad,Belguam, Bellary, &aichur, Bi#apur, Gulbarga and Bidar district and also Goa state.

Ceputy General (anger and assistant general manager head all the -ones.

Each -one is further divided under regions. Each -one has got four regions. 4nd

&egional manager heads regions. 4fter this last stage of management that is

branches which are headed by branch manager.

Bangalore -one, mysore -one and also 3ubli -one are contained 1?7

branches in which each -one contains 0!7 branches and central -one contained

other !71 branches in all over the country. +entral -one contains these banks in


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metropolitan cities like (umbai, +hennai, Celhi, and +alcutta and other main cities

of the country.

he 'B( has given an opportunity to work in banks for more than 0!777 in

all over the country.

Boards of directors are managing 'B(. hey are managing directors of

bank, under sectary Govt of India, Ceputy managing director. 4ssociates in

subsidiaries. 'BI central office. General manager associates and subsidiaries

chairman of 'BI and representatives from employees and officers association.

In India being one of the fastest growing countries in 4sia offers uni8ue

opportunities to nonresident Indian and over seas corporate bodies predominantly

owned by nonresidents for investment as deposit with banks. he (ysore Banks

has maintained tradition of etending ecellent and continuous customers service

and has evolved schemes both under deposits and advance to suit to the needs of

the clients. he banks has gained vast eperience in securing non resident accounts

and has in its books, a large number of non resident account.

4s a nonresident are properly aware of present progressive policies of the

Government of India. he honorable finance minister in his budget presentation has

offered the following benefits to N&Is.

&emittance in foreign echange is individual residents includes are totally

eempted from the preview of gift ta.

N&Is are allowed to invest in housing and real estate and the only condition

is that repartrialction benefits out of the income generated from rentsale

proceeds of the assets are available.


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he ceiling on e8uity contribution by the N&Is has been enhanced up to

60M.

SBM offers the follo6in de,osits schemes s,ecially desined for non:

residents

0. Nonresidents deposits 4ccount

!. 5oreign currency deposit 4ccount

1. Nonresident nonreportable deposit account

2. &esident foreign currency deposit account.

'B( has designed a special scheme for loans to persons going abroad an

employment to meet the +o/s of on ward passage face. 3ousing finance is available

to N&I up to "6M of the cost of the flat or house to maimum limit of &s.0777777.

the facilities of safe deposit lockers. 'afe custody of shares or securities is available

to nonresident customers.

'B( provides an etensive range of speciali-ed service under one roof

merchant banking bureaus at Bangalore, (umbai, +hennai, New Celhi, +alcutta.

Branches and Offices

he administer of this Bank is of three tiers systems. he head office is

situated at Bangalore.

he Bank has a network of ?!1 Branches and an etension counters spread

all over India, which includes ? speciali-ed ''I Branches, 2 Industrial 5inance

Branches, 1 'peciali-ed personal Banking Branches offering wide range of

financial services.


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DEVELOPMENT

he Bank has many pioneering achievements. It has pioneered in financing

+offee and 'ilk industries and has taken lead in financing agriculture and small

scale industrial activities. he Bank has played a very proactive and dynamic role

in the economic of >arnataka state it en#oys eceller branch e8uity and a household

name in state.

TE(HNOLOG-(AL E2ELOPMENT

he Banks is constantly upgrading technology to improve the efficiency of

operations and to provide efficient customer service.

(OMP'TER SE(T-ON

:ut of ?!1 branches, 2@7 branches have been computeri-ed covering @AM of

the Business and ?AM of Branch network. %lans are a govt. to achieve 077Mcomputeri-ation by Cec !771.

ATM NET


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0* 9alue added services like CC printing through floppies, talebanking

facility, and customer en8uiry terminal are being provided to the customers.

!* It is proposed to provide single window operation facility at is fully

computeri-ed branches.

1* he Banks is participating in the core Banking solution pro#ect of the 'tate

Bank group which will provide any Hwhere and any time Banking facility to

the customers.

2* Bank has entered into strategy alliances with all ma#or tractor manufactures

for tractor finance, (s.(aruthi arnataka

have significant implication for strategic initiative for penetration of banking

and other financial services including insurance products.

PERFORMANCE HIGHLIGHTS AND *ORKING RESULTS

A& $% ,1mar-' .//,0

Paid #, ca,ital


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he paid up capital of the Bank is &s.1? crores and the Net worth of the bank

is &s. 217.A? crores as on 1071!771.

Ade7#acy ratio

he Bank had achieved a capital 4de8uacy &atio of 00.?!M as at the end of

(arch !771.

i&idend

he Bank has declared a dividend of 27M.

Asset

he si-e of the 4sset of the Bank arouse 07,777,77 +rores.

(redit E=,ansion

he gross advances of the Bank increased from &s. 60"1. A" crores to

662A.@1 crores in march !771.

-n&estments

he total investments in Government, approved and other securities

increased to &s. 2""0.?@ crores as at the end of (arch !771 from &s. 20"7.12

crores at the end of (arch !77!.


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-nternational Bankin

Curing the year 5oreign Echange turnover recorded an increase of 00.7?M

and amounted to &s. "6?0.6! crores as compared to &s. ?@7".?@ crores during the

previous year.

he Bank/s advances by ware of Eport credit stood at &s. 22?.!0 crores as

at the end of (arch !771 and considered A.?!M of the Bank/s Net Bank +redit.

Merchant Bankin

he primary market continued to be swiggish during !77!71 and

conse8uently. he Bank/s merchant banking activities were at low throughout the

year.

HUMAN RESOURCES

Trainin

Curing the year !77!71, 0?@ training programmes were organi-ed at the

Bank/s staff training centers at Bangalore and (ysore, imparting training to 10@2

employees of all adders.

6@? :fficials were deputed to out side training institutions like 'B'+

3yderabad Gurgaon, 'BI&C 3yderabad, NIB( %une, 01+ (umbai etc.

With a view to motivate 3uman resources of the Bank, we conducted an $

on H site $:rgani-ational Cevelopment %rogrammed on motivation and Group

Cynamics where in $(y Bank 4wareness programmes $ along with $change

were covered.


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Man ,o6er ,rofile

4s at the end of (arch !771, the total staff strength of the Bank stood at

A"21 as against A@"! at the end of previous year. he staff strength comprised of

!12@ officers 622" clerkscashiers and 0A2@ subordinate staff. :f hese A17 are e

H defense personnel, 071 belong to the physically handicapped category and 6!@

employees seniority communities.

s re,resentation

4t the end of (arch !771, there were !716 women employees in the Bank

compared to !72A at the end of (arch !77!. he Bank continued to provide e8ual

opportunity to women in their career progression.

The "ollo6in ,ie chart sho6s the Break #, of -ncome of the Bank


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5rom the above diagram we know that the operating profit increased to &s.

16!."2 crores in !77!!771 from &s. !12."A crores in !770!77! )67.!2M*.

he net profit also increased to &s. 006.A! crores from &s. ?6.A7 crores

)"6.A7M* the &eturn on 4ssets increased to 0.7!M from 7.?2M and &eturn on

E8uity to !?.A7M from 0@."2M.

The "ollo6in diaram sho6s the e,osits of the Bank.

e,osits )Rs in crores+

BREA K-UP IN COME OF THE BA N K

40%

36%

22%

2%

interest on advances interest on investments non interest incom e other interest


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0

50

100

150

200

250

300

350

400

2000-01 2001-02 2002-03

YEAR

GRA PH SHOWING THE PROFIT OF THE

BAN K

operating profit net profit


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"ollo6in ra,h sho6s the de,osits of the 4ank

5rom the above diagram we known that the 4ggregate deposits of the Bank

stood at &s. @"A!."0 crores as at the end of (arch !771 recorded a growth of &[email protected]" )crs.* )".01M*. Ceposits under personal segment increased by &s. 6!?.@!

crores )00.2?M* in !77! H!771.

he 5ollowing diagram shows the 4dvances and Investments of the Bank.

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

Rs.

IN

crore

2000-01 2001-02 2002-03

YEAR

GRA PH SHOWS DEPOSIT OF BA NK

personal segment agricultural department


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5rom the above diagram we know that he total investments in Government,

approved and other securities increased to &s. 2""0.?@ crores as at the end of

(arch !771 from &s. 20"7.12 crores at the end of (arch !77!, recording growth

rate of 02.2!M )&s. ?70.12 crores*.

The "ollo6in ta4le sho6s the statistical ,rofile of S.B.M.

0

1000

2000

3000

4000

5000

6000

2000-01 2001-02 2002-03

YEAR

GRAPH SHOWS ADV ANCES AND

INV ESTMEN TS OF THE BANK

advances investments


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Statistical Profile

As on /$st march %99/. )Rs. -n (rores+

+apital 1?.77

Net worth 217.A?

&eturn on 4ssets )M* 0.7!

&eturn on E8uity )M* !?.A7

4ggregate Ceposits @"A!."0

(arket share in 4'+B )M* 7.?"

4dvances 662A.@1

(arket share in 4'+B )M* 7."6

+redit Ceposit &atio ?1.0!%riority 'ector 4dvances !70".6"

Bank +redit )M NE* 21.2A

+redit investment Ceposit &ate 00".1A

5:&EJ


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4ggregate deposit A,7!7."?

4dvances 66!!.?7

%riority sector advances !71!."2

M :f %'4 to wet bank credit 21.@65ore turnover 0@7@.@A

:perating profit 070.@?

(ATEGOR8:9/

(ateory Amo#nt Of Total

+urrent 4c. "6".02 @.@A

'avings Bank [email protected]? !".1?

erm and others [email protected] [email protected]

Bulk deposits 2"".2! 6.17

otal A7!7."? 077.77

AREA


41/75


he following tables show the performance of the '.B.(. at top 1 Branches area

wise

A((LA-M @ MAR(H %99/

TOP / BRAN(HES AREA


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bilekaahalli 10".2@

BALANCE SHEET AS AT 31ST MARCH 2003 OF S.B.M:

Particulars Sl.

No

As on 31303 As on 313

2002

CAP!TAL AN" L!AB!L!T!ES

Capital

Reserves & Surplus Deposits

Barrowing

Other Liabilities and

Provisions

1

2

3

4

3!""""

3#4#$"

#"1311$

334"$1

1!2!%$1

3!""""

3134

$24$4#4

#1"

3#33!

Total 1133"" 1"33!!1

ASSETS

Cash and Balan'e with RB(

Balan'es with ban)s and *one+ at 'all

& short noti'e

(nvest*ents

,dvan'es

-i.ed ,ssets

Other ,ssets

!

$

#

1"

11

4!23$4

4#"!232

4!"!$3

2!"!!3

3$2#34

32"33#4

344

3432

41$$344

4#14""

3!1#

324#13

Total 1133"" 1"33!!1

Contin#$nt Lia%iliti$s

Bill /or 'olle'tion

12 4#212444

21!4

331#2444

1$"2"2


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STATE BANK OF MYSORE IN SHIMOGA DISTRICT

PRO"-LE O" THE BRAN(H

B&4N+3 :%ENEC :N !A0A02

N4(E :5 3E B&4N+3 (4N4GE&

(.&.F4E'34

)+hief (anager*

N4(E' :5 :3E& :55I+E&'

0. '34N34(.;. (anager O4dvancesK

!. >


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THE FOLLO&!N' TABLE SHO&S THE PERFORMANCE OF THE BRANCH

B(S!NESS

HEA"

MARCH

2001

MARCH

2002

MARCH

2003

A('(ST 2003 B("'E

T 200)

,C0,LS ,C0,LS ,C0,LS BD0 ,C0,LS

DPOS(0S 412#! 4#2"3 4"$#4 $" 1!!4 !!#43

,D,5CS 3414! 41"# 4$1"2# 132# 4#$31" !1"2#

0otal 06O $4"2 #142$2 1"21#23 1"4"! 123#2

0otal 06o $4"2 #142$2 1"21#23 1"4"! 1"4##4

5rom the above table it is clear that the performance of the Branch up to

4ugust !771 and Budget for !772.

he following table shows deposits and advances of the branch during the

01 preceding previous years

8ear e,osits Ad&ances Total t#rn

o&er

10.1.0AA7 A.!" 0A.61 !@.@7

10.1.0AA0 07.!A !2.6@ 12.@"

10.1.0AA! 00.!" 11.66 22.?!10.1.0AA1 02.6@ 10.16 26.A1

10.1.0AA2 02.@" !".@1 2!."7

10.1.0AA6 0@.?2 1!.@7 60.22

10.1.0AA? !6.@" !2."A 67.??

10.1.0AA" 17.07 !@.?6 6@."6

10.1.0AA@ !6."@ !".@! 61.?7

10.1.0AAA 10.?? !A.@! ?0.71

10.1.!777 !A.AA 17.67 ?7.2A

10.1.!770 27.07 12.0" "2.!"

10.1.!77! 22.@! 20."7 @?.6!10.1.!771 6!."7 [email protected] 077.@7

!A.@.!771 66.0" 2A.@1 076.77


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5rom the above table it is clear that the total turn over of the branch and it

shows the rate of turn over is increased from year to year.

he following shows the 4gregate Ceposits advances and Ceposits of Ciff

'egmenetal advances its allocation is clearly with the help of the following tables

we may know about the different segmental advances deposits of the Branch.

STATE BAN! O" M8STORE

MA-N BRAN(H SH-MOGA

Partic#lars /$./.9$ /$.9/.9% /$./.9/4ggregate Ceposits 27.07 22.@! 6!."7

4dvances 12.0" 20."7 [email protected]

%rofit 0.7" 0."6 !.A7

N.%.4 A.!0 @.@6 ".16

CPD SEGMENT

Ceposits 60.@1 [email protected] !2.6!

4dvances ".A1 ".A! 0!.@@

Ecluding staff loan !.20 6.@! A.02

AGR SEGMENT

Ceposits 1.6" 2.06 1.0A

4dvances 00.?" 0!.A? 00.0@

( - SEGMENT


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Ceposits 01.1@ 02."7 [email protected]

4dvances 00.?" 0!.A? 00.0@

S-B )SEGMENT+

Ceposits ".17 ".76 ?.?2

4dvances @.A6 00.76 00.A7

%roductivity )in ;acks* "2.1? 006.1" 017

STA"" STRENGTH

:fficers !7 0" 0?

4ward 'taff 67 27 20

'ub 'taff !0 0? 0"

Total A0 "1 "2

he following table shows the performance of the Branch relating to

personnel segment advances.

PERSONNEL SEGMENT A2AN(ES

NAME O" O""-(ER -N (HARGE F ASHA LATHA

B


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%:'II:N :5 &E


48/75



49/75


5Pay order commission

+ash ransfer

067 per &s. 0777 &s. 0 per &s.0777

(in &s !6 (in &s.!7

(a &s.6777 (a &s.6777

(in Balance

'.B. 4c. 0777

+4c 6777

he following table shows the 4chievement of the branch in the last 1 year.

5rom 10.1.77 to march 71.

/$./.99 /$./.%99$ /$./.%99% ', to

"e4>9/

Estimated

',to Mar>9/

B#det 9/:

90

+ommerc

e L

Institution

al

6."@ 01.1@ 02."7 0A."@ !0.67 !6.77

'mall

Industry

L Bs

6.@A ".17 ".76 ".?7 @.77 07.77

4G& 2.77 1.6A 2.0? 1.6@ 2.77 6.77

%/'EG 02.1! 06.@1 [email protected] !1.A7 !2.67 17.77

otal !A.AA 27.07 22.@! 62.A? 6".77 "7.77

he following table shows the 4chievement of the branch in last 2 years

from 10177 to 7172


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A2AN(ES )-n

(rores+

/$5/599 /$5/59$ /$5/59% ',to

"e4>9/

Estimated #,

to March>9/

B#det 9/:

90

''I

'B5

@.01 @.A6 00.76 00.01 00.!6 0!.77

4G& 2.11 6.?7 A."" 06.17 06.67 0".77

+ L I 00.A@ 00.?A 0!.A? 6.2" 6."6 ".77

$% ?.7? ".A1 ".A! 0!.22 0!."6 06.77

otal 17.67 12.0" 20."7 22.12 26.!6 60.77

%&:5I 1.01 0.7" 0."6 !.A0 1.!7 2.77

5rom the above tables we may know that the achievement of the branch in

Ceposits and advances and profit from 10177 to 5eb/71.

CHAPTERVI

ANALYSIS OF SURVEY FINDINGS

INTRODUCTION


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D'


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%rimary data is that data which is. +ollected for the first time. It is the first

hand data. It is collected directors from bankers and through customers.

'econdary data is the data, which is already, collected by some body, which

we get from newspapers, Internet facility, maga-ines, annual reports booklets.

ANALYSIS OF SURVEY FINDINGS

0. he following table shows the distribution of respondent on the basis of

their age

TABLE:$

AGE NO O"

RESPONENTS

PER(NETAGE

0@!6

!667

67 L above

7A

16

7?

0@M

"7M

0!M

5rom the above table, it is clear that more number of customers belong to

the age group of between !667. hus, there is need to etend the credit facility tothe persons belonging to the age group of between 0@!6.

!. he following table shows the distribution of respondent on the basis of their se

and marital status.

Ta4le @ %

No ofres,ondents

Malemarried

Male#nmarred

Total "emalemarried

"emale#nmarried

Total

67 1! 6 1" 07 1 06

M @?M 02M "2M "?M !2M !?M


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5rom the above table, it is clear that more number of customers belong to

male and married. hus there is need to etend credit facility to the persons

belonging to the female category.

5rom the above table, it is clear that, more number of customers belong to

the male married category. hus there is need to etend the credit facility to female

and male unmarried category.

1. he followings table shows the occupation of the respondents received there in.

TABLE:/

Sl.No Occ#,ation No of

Res,ondents

Percentae

0

!

1

2

6

?

'tudent

%rofessionals

%/'EG

Employees

Bs

3ouse wife

otal

0

!

!A

6

00

!

67

!M

2M

6@M

07M

!!M

2M

077M

4bove analysis relating to the occupation of the respondents. It is clear that

ma#ority account holders are %/'EG advances holders when compared to

professional and business peoples. 'ince they deal with daytoday transactions and

more benefited.


54/75


2. he following table shows the distribution of respondents on the basis of their

education.

Ta4le @ 0

Sl.No Res,ondents

#alification

No of

res,ondents

Percentae

0

!

1

2

'';+

%


55/75


through transaction

%ercentage A! @ 077M

! %rompt decision by

authorities

26 6 67

%ercentage A7M 07M 077M

5rom the above table it shows that A!M of the customers are receiving

%rompt 'ervice at the counter.

5rom the above table, it is revealed that ma#ority of the respondents are

satisfied with the Bank 'ervice.

?. 5ollowing table shows the general attitude of clients towards the Bank

Ta4le @ *

Partic#lars (o#rteo#s (o

o,erati&e

-n

different

General attitude of

client towards the

Bank

!6 67M !71 2?M ! 2M

&egarding general attitude of the clients towards the %/'EG Branch. 'urvey

revealed that 67M respondents epressed as courteous, where as 2?M of

respondents epressed as co operative, where as 2?M of respondents epressed as

indifferent. It can be clearly under stood that ma#ority of the respondents said that

the general attitude of the clients towards the Bank are courteous.

SUMMARY OF OBSERVATION


56/75


5rom the above survey we can observe the following points regarding the

customer survey, Bank charges towards %/'EG loan provided by '4E B4N>

:5 (':&E %/ 'EG B&4N+3*

0. It is providing good financial assistance to build houses, purchase of vehicle

and education and loan for medical treatment to pensioners, and they also

grant loans against diff securities.

!. It is providing very good customer service.

1. his branch is taking prompt and proper division at timing division making.

2. his branch employee strictly follows the rules and regulation of the bank.

6. +ustomers are satisfied with the service rendered by the %/'EG Branch.

?. %/'EG Branch charges considerable rate of interest for %/'EG loan overall it

is charging a considerable rate of interest.

". hrough advertisement media and friends %/'EG is came to be know to

people.

:

CHAPTER VII


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PROBLEMS

SPECIFIC PROBLEMS IN CUSTOMERS SERVICE

0.Celay and inaccuracy in putting through transaction.

!.In ade8uate and delay in correspondence

1.Cealer facility and


58/75


/. Standins instr#ctions

'tandings instructions in some cases are not carried out in the time. Nor such

instruction carried out in time. Nor such instruction carried out informed to the

depositor

2. Celay in 4ccepting Instrument

here is delay in accepting che8ues rendered at the counter and

acknowledgement receipts delayed.

1.(laims settlement

It is also felt that claims settlement at the bank is not mutual.

CHAPTER VII

SUGGESTIONS

RE(OMMENAT-ONS


59/75


S'GGET-ONS RE(OMMENAT-ONS "OR THE PROBLEM

SOL'T-ON TO THE PROBLEMS

he problem founded by and as revealed by the 8uestionnaire survey was

posed to the Bank and manager and staff was kind enough to replay and offer

solutions to the problems.

$. -ntrod#ction in case of ne6 acco#nts

4 proper instruction is re8uired at the time of opening of an 4c at the Bank

undesirable accounts. 4n undesirable ac is one, which posses risk and lower scope,

through fundamental deal with the Banker by customer, any risk and danger, which

can be avoided, has to be fore seen and taken care off. he proper introduction

takes care off otherwise problems en8uiry. Which the banker may reason to and

may not be linked by all. Banks generally accounts proofs if produced as valid

introduction for opening an 4c.

%. Pass Book and Statement

he delay is normally due to improper timings in tendering. he same for

recording certain transaction like recording che8ue for cash payments and releasing

credits for issue of drafts, clearings che8ues presented little times for pass books

writing during business hours. 4nd the customers normally find it convenient to

visit the bank to carry out these transactions during the business hours.


60/75


/. Standins -nstr#ctions

he 'tanding instructions are carried out usually in time, epect under

abnormal conditions like shortage of staff when such delay takes place.

0. elay in Acce,tin -nstr#ments

ill the bank evolves a better method of stamping the instruments and the

acknowledgements voucher the delaying put to be there. :ne officer is eclusively

entrusted with the no of accepting the instrument.

1. (laim Settlement

With the amendments in banking laws the customer can choose the

nominate any person to receive the money on his behalf after his death.

-n order to im,ro&e the c#stomer ser&ice in 4anks

'ervice rendered has to be properly defined. his re8uires staff training

and customer education.

4naly-ing individual customer behavior and needs.

+ustomer service match with the marketing effort.

4naly-ing the feed back from customer with a view to rendering service

stakes of evolving new strategies with element competitiveness.

+reating proper working atmosphere.

3aving official in important centers to guide the customer handling at

various branches.


61/75


CHAPTER I+

APPENDI+

(ONS'MER 'EST-ONNA-RE

"ROMF

P.MAHESH

SH-MOGA

Cear 'ir,

'ub &e8uest to fill the 8uestionnaires.


62/75


I am student of final year B.B.( in Cr.4(BEC>4& B.B.( +:;;EGE

'3I(:G4, for the partial fulfillment of $%&:FE+ &E%:&, which is

compulsory sub#ect prescribed in the syllabus of our university. In my case it is

$+&ECI 54+I;IIE' :W4&C' PERSONAL SEGMENTD

5or the above purpose I am doing a pro#ect title $+&ECI 54+I;IIE'

:W4&C' %/'EG H with 4%E+I4; &E5E&EN+E : '4E B4N> :5

(':&E %/'EG B&4N+3, '3I(:G4. I am also taking up the customer

survey to elicit information and opinions regarding financial assistance to %'EG

by '.B.(. %/'EG B&4N+3.

'o I re8uest your cooperation in filing the 8uestionnaire, which, I have

given to you. %lease take few minutes to file the appropriate answer. I will be

grateful to you for the above help. he data collected will be used for academic

purpose only.

hanking you.

ours faithfully

%.(43E'3

BENE"-(-AR8 'EST-ONNA-RE

$. PERSONAL ETA-LS

)Tick riht mark 6here e&er a,,lica4le+

4. N4(E

B. 4GE


63/75


0@!6 ) * !667 ) * 67 L 4bove ) *

+. (arital 'tatus

(arried ) *


64/75


+. Co you have your bank 4cP

es ) * No ) *

C. In which bank you have bank 4c.

'.B.( ) * +4N4&4 B4N> ) *

'.B.I ) * :3E&' ) *

--- ('STOMER SER2-(E

4. %rompt in putting through transactionsP

es ) * No ) *

B. %rompt decision by authorities

es ) * No ) *

+. General attitude of concern to client

+ourteous ) * +ooperative ) *

Indifferent ) *

C. ;ack of counseling

es ) * No ) *

E. &ate of interest of %/'EG loan

+onsiderable ) * 3igh ) * ;ow ) *


65/75


5. Co you think service provided by '.B.( %/'EG branch in comparison with

other bankP

Ecellent ) * Good ) *

+annot be compared ) * Bad ) *

G. 4re you satisfied with the loan amountP

es ) * No ) *

B-BL-OGRAPH8

1. THEORY OF BANKING B.S.RAMAN

2. BANKING THEORY AND PRACTIVE B.S.RAMAN

3. PSEG ADVANCES POLICY GUIDE LINE BOOK, ANNUAL

BOOK PUBLISHED BY S.B.M

4. VARIOUS PAMPLETS


66/75


5. NEWS PAPERS THE HINDU, DECCAN HERALD

6. INTERNET


67/75


-NTRO'(T-ON TO PRO?E(T REPORT

IN&:C


68/75


-NTRO'(T-ON TO BAN!-NG

IN&:C

3I':& :5 B4N>

INCI4N B4N>ING &EGING

+;4''I5I+4I:N :5 B4N>'

CHAPTER!!CHAPTER!!


69/75


P>SEG A2AN(E

(E4NING

IN&:C


70/75


L-ST O" P>SEG A2AN(ES

CI55 %E' :5 ;:4N' 4NC 4C94N+E'


71/75


A PRO"-LE SBM P>SEG BRAN(H

3I':&

CE9E;:%(EN

B4N> %E&5:&(4N+E

4 &EGI:N4; B&4N+3 IN '3I(:G4 CI'&I+

%/'EG B&4N+3

:&G4NI4I:N :5 'B( &EGI:N4; :55I+E

CHAPTER*CHAPTER*


72/75


"-N-NG O" S'R2E8

IN&:C


73/75


PROBLEMS @ SPE(-"-( PROBLEMS -N ('STOMER

SER2-(E

%&:B;E(' IN +


74/75


S'GGEST-ONS

&E+:((ENC4I:N' 4NC

+:N+;


75/75


APPEN-3

4NNEJ

SBM Project

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Transcript of SBM Project