What is SAP Workflow?

It is simply the automation of SAP business processes.

Example:Employee applies for leave.

Without SAP Workflow:- Employee calls manager to ask him to approve leave request- Manager has to find leave request in SAP and approve or reject- Manager has to call or email employee to tell him when it has been done- Manager can also forget to either approve or to inform the employee, in which case the employee has to keep checking or has to contact the manager again.

With SAP Workflow:- A workitem is automatically placed in the manager�s inbox, with full information about the leave request, and he can approve or reject with a single click- Employee is immediately notified by email- Additionally, the workflow can be set up to automatically remind the manager by email after x hours or x days, or can even be set up to automatically reject or approve leave requests not actioned within x days.

The above example illustrates the *minimum* benefit that can beachieved with SAP Workflow. Workflow has scope for almost unboundedcomplexity, which means that complicated business processes can bedefined and rigorously regulated. SAP Workflow also allows work to bespread more efficiently amongst teams of employees.

Example:Employee enters a purchase request into SAP

Without SAP Workflow:- Employee has to know who is able to approve his request, and contact them for first-level approval- The employees at first-level approval have to determine amongst themselves who evaluates the request, that person has to go into SAP to approve or reject, and then has to determine who to contact for next-level approval � and so on for x levels of approval- If the purchase request is rejected at any stage, the original requestor has to be notified by email

With SAP Workflow:- The levels of approval are automatically determined.- At each level, a workitem appears in the inbox of each and every agent able to approve at that level. They are able to approve at the click of a button- When the request is actioned the workitems are automatically removed from the inboxes of other agents at the same level and workitems are automatically generated for the next level � and so on for x levels of approval- If the purchase request is rejected at any stage, a pop-up window appears in which the reason can be given. The original requestor automatically receives an email with notification of the rejection, including the reason and a link to let him change and resubmit his request

SAP Workflow is included in every SAP system at no extra charge. In

addition, SAP has provided dozens of standard workflows catering tothe most popular uses of business automation. These workflows can beused as they are, or adapted to local needs.

SAP Workflow transcends the usual divisions in an SAP implementation,it can help guide a business process through purchasing tomanufacturing to material master to sales. Until you use SAP Workflow,you�re not making full use of an integrated system such as SAP.

SAP Workflow is a secure, stable and reliable mechanism used byhundreds of the largest SAP customers, all over the world. Workflowusage is expanding every year. Its structure is based on OO(Object-oriented) principles and it not only works across an entireSAP system but also different SAP systems and even non-SAP systems.

The hardest part of implementing a new workflow is the first part:identifying a section of the business that can be improved by beingautomated, and rigorously defining how. After that, a consultant withSAP Workflow experience can rapidly implement a new workflow using theSAP Workflow design tools, and a prototype can be up and runningwithin hours.

Once a new workflow has been properly implemented, the maintenance andadministration costs are negligible. Typically an administrator willcheck the logs once a day; if problems arise then they are often fixedbefore the users even notice. SAP Workflow incorporates features whichwill even fix the most common problems (e.g. locking of data) itself.

SAP Workflow also has long-term benefits, as it can be invaluable infinding bottlenecks in a time-critical business process. The workflowlogs also provides a wealth of auditing information in one location.

Example:An SAP Workflow for new vendor approval has been implemented. Theusers are very happy because new vendor approval is much morestreamlined and one of the most difficult parts � deciding whether avendor is already in the system � has been automated. An examinationof the workflow logs shows that the time taken for approval in onedepartment takes on average 2 hours, while in a subsequent departmentit takes 1 day. An investigation determines that the process can bemade even quicker by allocating more resources to the underperformingdepartment.