SAP SOLUTION MANAGER ALM FOCUS AT TERUMO BCT

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ITM 303 SAP SOLUTION MANAGER ALM FOCUS AT TERUMO BCT

SRINIVASU GARAPATI

OCTOBER 21, 2014

In this session …

This session will describe how Terumo BCT implemented Application

Lifecycle Management through Solution Manager

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In this session …



How we leveraged Expert Guide Implementations from SAP in

enabling ALM functionality through Solution Manager

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In this session …



How we leveraged Expert Guide Implementations from SAP in

enabling ALM functionality through Solution Manager

How can you adapt Solution Manager with internal resources, without

using external consultants

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5

Agenda

About Terumo BCT

Expert Guided Implementations

Solution Manager Evolution

Technical Operations

Timelines

Future Roadmap

Wrap-up

Terumo BCT, a global leader in blood component,

therapeutic apheresis and cellular technologies.

We believe in the potential of blood

to do even more for patients than it does today.

This belief unites our organization,

inspires our innovation and strengthens

our collaboration with customers.

Terumo BCT Unlocking the Potential of Blood

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Company Profile

Established: 1964 as COBE Laboratories

President and CEO: David Perez

Number of Associates: 4,800

Global Headquarters: Lakewood, Colorado

Regional Headquarters: Brussels, Buenos Aires, Hong Kong, Tokyo

Manufacturing Facilities: United States, Belgium, Japan, Northern Ireland, India, China, Vietnam

(coming in 2015)

Main Business:

A global leader in blood component, therapeutic apheresis and cellular

technologies, Terumo BCT is the only company with the unique

combination of apheresis collections, manual and automated whole

blood processing, and pathogen reduction coupled with leading

technologies in therapeutic apheresis and cell processing.

Parent Company: Terumo Corporation; Tokyo Stock Exchange (4543)

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Terumo BCT Global Footprint Satisfying customer needs wherever they are located

Hong Kong, CH

Ho Chi Minh City, VN 2015

Brussels, BE

Larne, UK

TBCT HQs Lakewood, CO

Buenos Aires, AR Terumo BCT does business in more than 120 countries:

• Corporate/group HQs (2)

• Regional HQs (5)

• Regional sales offices (39)/regional non-sales offices (4)

∆ Manufacturing sites (7) in 7 countries

Trivandrum, IN

TC HQs Tokyo, JP

Fujinomiya, JP

Changchun, CH

Leuven, BE

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WE IMPROVE LIVES THROUGH INNOVATION, QUALITY AND SERVICES ENABLED BY OUR BLOOD COMPONENT, THERAPEUTIC APHERESIS AND CELLULAR TECHNOLOGIES.

Corporate Mission

Industry Experience with Solution Manager

Complexity in implementation

External consultants required for implementation

Lack of Subject Matter Experts internally

Maintenance difficulties

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Agenda

About Terumo BCT




Timelines

Future Roadmap

Wrap-up

Expert Guided Implementations What is EGI

Expert guided implementation is a new delivery methodology from SAP.

The methodology balances the combination of training, practical experience

and expertise on demand

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Expert guided implementation enables you to execute activities without

being a subject matter expert

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The methodology closes the gap between class room trainings and

consulting

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The methodology closes the gap between class room trainings and

consulting

Expert guided implementation provides guidance for the execution phase of

your project

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Expert Guided Implementations Highlighted in green indicates attended at Terumo BCT

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Agenda

About Terumo BCT




Timelines

Future Roadmap

Wrap-up

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What has changed in Solution Manager 7.1 ?


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Solution Manager Evolution Before Guided Procedures

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Solution Manager Evolution Before Solution Manager 7.1

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No clear way of executing and implementing functionality

Very difficult to implement

Very difficult to log the steps

No easy way to find the status of the steps

Guided Procedures

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Guided Procedures Solution Manager Configuration

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Guided Procedures Basic Setup

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Guided Procedures System Preparation

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Guided Procedures Technical Monitoring

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Guided Procedures Advantages

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Guides you step by step

Shows you who performed the task

Provides you the status of the step

Automated steps

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Agenda

About Terumo BCT




Timelines

Future Roadmap

Wrap-up

Technical Operations Processes

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New infrastructure for Technical Monitoring and Alerting

Technical Administration

Technical Analytics

Enhanced Root Cause Analysis


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New infrastructure for Technical Monitoring and Alerting

Technical Administration

Technical Analytics

Enhanced Root Cause Analysis

These work centers were all implemented at

Terumo BCT


How does Solution Manager collect the data from all managed

systems?

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Pull Data providers

Push Data providers

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Technical Operations Pull Data Providers

Configuration: The configuration for all metrics collected by PULL data

providers is stored centrally in the directory tables of the Solution Manager

Scheduling: The data collection is scheduled centrally on the SAP Solution

Manager

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Different pull data provider types:

ST_PI: Solution Manager system calls ABAP function modules in the managed

systems which are delivered as part of ST-PI plug-in (Examples: local CCMS

metrics, Work Process status, qRFC information, …)

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ST: Solution Manager calls ABAP function modules which collect information from

the Solution Manager (Examples: EarlyWatch Alert results, E2E Change Analysis

results, …)

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the Solution Manager (Examples: Early Watch Alert results, E2E Change Analysis

results, …)

ST_BW: Solution Manager calls ABAP function modules which collect information

from the BW system of Solution Manager (Examples: E2E Exception Analysis

results, ABAP statistic data, …)

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the Solution Manager (Examples: Early Watch Alert results, E2E Change Analysis

results, …)

ST_BW: Solution Manager calls ABAP function modules which collect information

from the BW system of Solution Manager (Examples: E2E Exception Analysis

results, ABAP statistic data, …)

DB: Solution Manager retrieves database metrics from the connections of

DBACockpit (Examples: Database backup status, Database table space usage,

…)

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Technical Operations Push Data Providers

Configuration: The configuration for all metrics collected by PUSH

data providers is distributed to the Diagnostic Agents in an XML

during the setup.

Scheduling: The data collection is scheduled locally by the agent

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Different push data provider types:

Diagnostic Agent:

The Diagnostic Agent collects metrics locally. These metrics are then pushed to

the Solution Manager by calling a web service (Examples: OS data from

SapOsCol, Http Ping to URLs, RFC Ping to an ABAP instance, Process status in

SapStartSrv, …)

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Different push data provider types:

Diagnostic Agent:

The Diagnostic Agent collects metrics locally. These metrics are then pushed to

the Solution Manager by calling a web service (Examples: OS data from

SapOsCol, Http Ping to URLs, RFC Ping to an ABAP instance, Process status in

SapStartSrv, …)

Introscope:

The Introscope Enterprise Manager collects metrics which are sent to the

Solution Manager by calling a web service (Examples: J2EE metrics, BOBJ

metrics, …)

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Technical Operations Impact on SAP landscape

We did not observe any spikes in CPU or Memory utilization

Due to collection of data at different timings by data providers, no

bottlenecks (e.g., jobs running longer) were noted

Since Diagnostic agents are updated automatically with Solution

Manager upgrades, no extra maintenance is required.

Host Control agent upgrades can be automated, resulting in reduced

manual intervention/maintenance of each agent

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Agenda

About Terumo BCT




Timelines

Future Roadmap

Wrap-up

Timelines EGIs Attended at Terumo BCT

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2011 2012 2013 2014

SAP Solution

Manager 7.1

Roadmap -

Application Lifecycle

Management

Roadmap design

Basic

Configuration of

SAP Solution

Manager 7.1 –

Job

Scheduling

Management

System

Monitoring and

Reporting -

Data Volume

Management:

Methodology and

Infrastructure

Custom Code

Management

campaign and

CDMC

SAP Solution

Manager 7.1

configuration

SAP Business

Objects BI 4

Security

Optimization

Service (SOS)

Transport

Execution

Analysis –

Performance

Optimization

(PERF)

Solution Manager Upgrades Milestones

2011 - Solution Manager 7.0 to 7.1 SP3 Upgrade

2012 - Solution Manager 7.1 SP3 to SP7 Upgrade

2013 – Solution Manager 7.1 SP7 to SP10 Upgrade

2014 – Solution Manager 7.1 SP10 to SP12 Upgrade

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Solution Manager Upgrades Upgrade Benefits

Important to keep up to date with Solution Manager Support pack

upgrades

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upgrades

Upgrade ST-PI and ST-A/PI components in managed systems

regularly

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upgrades

Upgrade ST-PI and ST-A/PI components in managed systems

regularly

Attend Solution Manager 7.1 Roadmap session at SAP TechED &&

d-code.

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ALM Timelines

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Solution Manager Upgrade

from 7.0 EHP1 to 7.1 SP3

ALM Program approved

ALM Road Map designed

Project approved for RCA

setup

2011 2012 2013 2014 2015

ALM Timelines

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setup

Managed System Configuration

Root Cause Analysis Setup

Project approved for Technical

Monitoring

Solution Manager 7.1 SP7

Upgrade

2011 2012 2013 2014 2015

ALM Timelines

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setup

Technical Monitoring

Implementation

Project Approved for

Job Schedule Management


Upgrade

Managed System Configaration



Monitoring


Upgrade

2011 2012 2013 2014 2015

ALM Timelines

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setup


Implementation




Upgrade




Monitoring


Upgrade

2011 2012 2013 2014 2015

Unified Job Monitoring

Implementaion

Project approved for BPCA and

SEA Implementation


Upgrade

ALM Timelines

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setup


Implementation




Upgrade




Monitoring


Upgrade

2011 2012 2013 2014 2015

Unified Job Monitoring

Implementaion

Project approved for BPCA and

SEA Implementation


Upgrade

BPCA Implementation

Scope and Effort Analyzer

Implementation

Analysis of Solution

Documentation and Custom

Code Management

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Agenda

About Terumo BCT




Timelines

Future Roadmap

Wrap-up

Roadmap Implemented at Terumo BCT

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Roadmap Current work in progress

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Roadmap Terumo BCT Future ALM Roadmap

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Agenda

About Terumo BCT




Timelines

Future Roadmap

Wrap-up

Benefits

Centralized monitoring and administration through Solution Manager for entire landscape

Job monitoring

System exceptions

RFC failures

Interfaces

Availability

Tracking of administration tasks

Minimal overhead to manage new systems when adding to your landscape We are well positioned for implementation of new work centers (e.g., BPCA and SEA)

Advanced tools for complex troubleshooting (e.g., change analysis, trace analysis)

We have built internal expertise

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Key Points to Take Home

Create a project for each phase of ALM, like a project from business –

Collect Requirements, Design, Build, Test, Deploy and Training

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Implement latest support packs before each phase of the project, to get

latest enhancements

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Implement latest support packs before each phase of the project, to get

latest enhancements

Leverage online resources from SAP for every phase of the ALM. Use

Expert Guided Implementation services (5 free sessions per year),

RKTs and Guided procedures

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Key Points to Take Home (Continued…)

Allocate a Basis resource as Solution Manager Administrator

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Maintain visibility of ALM implementation by keeping the Management

Team onboard at every stage of the project

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Create smaller projects rather than a big blown implementation

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Create smaller projects rather a big blown implementation

Solution Manager is included with Enterprise Maintenance –

Leverage software you already own

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Useful Resources

SAP Enterprise Support Academy – Learning Studio

https://support.sap.com/support-programs-services/solution-manager/training-services.html

SAP Solution Manager Homepage

http://service.sap.com/solutionmanager SAP ALM Homepage

https://support.sap.com/support-programs-services/solution-manager/processes.html Technical Operations Wiki on SCN

http://wiki.scn.sap.com/wiki/display/TechOps/Home SAP Solution Manager setup Wiki on SCN

http://wiki.scn.sap.com/wiki/display/SMSETUP/Home Solution Manager Documentation and Release Notes

http://help.sap.com/solutionmanager71 ALM on SAP Community Network

http://www.sdn.sap.com/irj/sdn/alm

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https://service.education.sap.com/sap/bc/webdynpro/sap/zlso_esa_home?suser=S0008676360&hash=7180609FC672EB96C79BBC08C5D87B0531786CB0&sap-language=EN&gotocal=X&roles=&deliverymethod=0401&timeframe=&region=&subarea=&language=&searchterm










http://service.sap.com/solutionmanager

https://support.sap.com/support-programs-services/solution-manager/processes.html







http://wiki.scn.sap.com/wiki/display/TechOps/Home

http://wiki.scn.sap.com/wiki/display/SMSETUP/Home

http://help.sap.com/solutionmanager71

http://www.sdn.sap.com/irj/sdn/alm

QUESTIONS

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My Contact Information:

[email protected]

Twitter: @nysrinivas

mailto:[email protected]

Session Evaluation Feedback:

Please complete a session evaluation for this session

Session ITM 303

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SAP SOLUTION MANAGER ALM FOCUS AT TERUMO BCT

Technology

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