SAP S/4HANA for Sales & Distribution

Value Drivers and Solution EnablersReduce Customer Churn

Increase customer satisfaction and reduce churn by better service levels,enabled by better flow of information on order status and tracking.Reduce billing errors. Simplified data model for pricing.

Reduce Sales Cost

Improve sales processes with accurate, structured, and accessiblemaster data from the simplification of data structures. Allows everyorganization to access one complete view of the data

Reduce Order Management Cost

Simplified data model for sales and distribution pricing, which storespricing results from documents, such as sales documents and purchaseorders, in a database table. Condition contracts that can help usersflexibly define rebate agreements; clearance of condition contractsthrough the settlement management feature.

Reduce Cost of Processing Returned Goods

SAP Fiori apps to support advanced returns management features,including monitoring complaints and managing customer returns. Triggerfollow-up actions, such as inspection of returned material, resolution ofissues, processing of a refund, or exchange of materials due to damageor incorrect delivery.

Order & ContractManagement

! Sales master datamanagement

! Sales contractmanagement

! Sales ordermanagement andprocessing

! Billing & Invoicing

! Claims, returns,refunds

! Sales monitoring &analytics

Inventory & BasicWarehouseManagement

! Goods issue

! Goods receipt

! Basic warehousemanagement

! Basic shipping

ReceivablesProcessing

! Accounts receivable

SAP S/4HANA FOR SALES & DISTRIBUTION

General Datatech's business skyrockets with S/4HANA

" Established in 1996,GDT is businessintegrator

" The company hasexpertise in thedelivery ofenterprise network,collaboration,mobility and datacenter technologiesto service providersand business

" 650 employeesacross 10 countries

Customersatisfaction is huge.We can lost somelarge customer isour response is tooslow. So we learnedS/4HANA and Fiori.We also see hugeopportunities inanalytics; this partof our businessexplodes.

Jonathan Pendrich

50% investments recoupSince S/4HANA implementation:"Net new business has been fantastic. We

gained 50% of our investments in the 1st year;

in the second year we expect 200% ROI."

8 new customersSince S/4HANA implementation andupselling to the existing GDTcustomers:"We enhanced our business and our portfolio

quite a bit with S/4HANA."

# To win customer business, it wasimportant to have a core product allowingGDT to digitally interact/engage withcustomers

# GDT built a custom SAP Fiori app to allowsales people to enter a sales order howthe customer wants to see it: "We are veryflexible in selling approach and allowingcustomer to verify their order. This has tobe instant."

# S/4HANA epiphany: "we need to bedoing this for our customers!"

# The company showcases its own use ofS/4HANA to customers and prospects viathe Customer Briefing Room: "Beyondsuper-excited when they see it."

∠ ReducedYear-endfinancial closefrom 3 1/2months to realtime

∠ ReducedTime required forquotes fromhours to minutes

∠ 2-weekUser adoptionperiod

GDT almostimmediately beganrealizing the benefits ofSAP S/4HANA. Thetime required to turn asales quote into a salesorder and purchaserequisition has beenreduced to mere days.Additionally, with theautomation of somecumbersome, manualprocesses, themonth-end andyear-end closeprocesses are well ontheir way to beingreduced at least by half.

Jonathan Pendrich,Managing Principal,

General Datatech L.P

SAP S/4HANA FOR SALES & DISTRIBUTION

Allowing O.C. Tanner to continue its transformation

" $0.5B leader in theemployee recognitionindustry

" "We are a manufacturingcompany transforminginto a high techcompany"

" Detailed story

Our process was archaic...and we fellin love with S/4HANA, CPQ, andHybris because we saw how then cansimplify our business.

Ethan Kennelly, Director of EnterpriseArchitecture and Program Management

SAP S/4HANA FOR SALES & DISTRIBUTION

Benefits estimated for a leading consumer goodmanufacturer

" A multibillion dollarcompany

" A leader in variousconsumer brands

" Global distributionnetwork

" Highly diverseconsumer base andbusiness highlyseasonal andholiday-dependent

SAP S/4HANA FOR SALES & DISTRIBUTION

WC Bradley keeps its global dealers happy withS/4HANA

" $220Mdiversifiedproducer anddistributor ofvariousconsumerproducts

" Established in1885 as a familyowned business,it is nowoperated byprofessionalexecutive team,and is the largestprivateshareholder inCoca-ColaCompany

" Detailed story

We were taking acalculated risk andwe have notregretted thisdecision.

With S/4HANA, wecan free up time forforward thinkingand stop beingfirefighters 80% ofthe time, and canhelp our business

Char-Broil

Home cooking equipment:

∠ Gas grills

∠ Electric grills

∠ Charcoal grills

Zebco

Fishing tackle and gear forvarious segments:

∠ recreational

∠ sport

∠ professional

Lamplight

Outdoor Lighting:

∠ torches

∠ Fuel

∠ candles

∠ oil lamps

W.C. Bradley Real Estate

∠ Residential Real Estate

∠ Commercial Real Estate

SAP S/4HANA FOR SALES & DISTRIBUTION

MEMEBOX doubles in size with S/4HANA

" HeadquartersSeoul, South Korea(MEMBOX Inc.)San Francisco(MEMBOX Corp.)

" IndustryRetial

" Products andServicesBeauty products

" Employees300

" RevenueUS$24 million(MEMEBOX Inc.)US$40 million(MEMEBOX Corp.)

" Web Siteus.memebox.com

" PartnerGlobal Service &Supportorganization

With this stableplatform and approach,the Korea team is ableto support MEMEBOXin developing innovativebusiness processesusing SAP S/4HANAFinance, which is highlyvaluable as a quicklygrowing company. Welook to SAP as astrategic partner thatcan guide us towarddigital transformation.

Rio Kim, CFO,MEMEBOX Inc.

Objectives∠ Improve the accuracy of inventory

∠ Increase insight into logistics information

∠ Create a secure foundation for global business expansion

Why SAP∠ High visibility and strong control of financial and logistics information in real

time with the SAP® S/4HANA Finance solution

∠ Support for the entire application lifecycle from implementation to operation

Resolution∠ Deployed SAP S/4HANA Finance using the SAP HANA® Enterprise Cloud

service in just five months

∠ Minimized deployment risk and eased change management with greatervisibility of processes and functionality using a system based on the "bestmodel company" and SAP Application Management services

∠ Improved competitive advantage, accelerated growth, and penetrated newmarkets with stronger logistics governance and supply control

∠ Enhanced insight into customer interactions at every touch point, providingsales real-time

Future plans∠ Roll out the SAP ERP application in China and other markets to support global

business expansion

∠ Deliver best-fit customer insight solutions with marketing analytics,performance management, customer insights and segmentation, andcustomer insights and segmentation

100%Increase in

revenue sincethe launch of

SAP S/4HANAFinance

30%Shorterdelivery

leadtime to

customers

50%Increasein sales

productivitywith

on-the-godata

access

100%Improvementin inventory

accuracy

50%Reduction

in theclosingperiod