SAP ’ s User Experience Strategy

A short overview on SAP’s User Experience Strategy

© 2014 SAP AG. All rights reserved. 2 Public

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

3 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

Consumer user experience is the new standard for enterprise applications …

The World is Changing

© 2014 SAP SE. All rights reserved. 4

Vision Provide the leading user experience for business applications

Mission Deliver attractive applications that make people successful at work

5 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

Technology (feasibility)

Business (viability)

DESIGN INNOVATION

Human Values (usability, desirability)

How to achieve Design Innovation?


Top use scenarios

Core use scenarios Specific customer value

use scenarios

The SAP User Experience Strategy

Existing Applications

RENEW ENABLE

Renovation Enablement Tools

NEW

New Applications

Usa

ge/R

each

This is the current state of planning and may be changed by SAP at any time.

SAP Fiori


ENABLE NEW RENEW

UX & DESIGN SERVICES

SAP USER EXPERIENCE STRATEGY


ENABLE NEW RENEW SAP USER EXPERIENCE STRATEGY



Care Circles My Runway Phototribe

Designed by SAP Apphaus © 2013 SAP AG. All rights reserved Public 8

Have you seen these consumer apps from SAP?


Provide Consumer-Grade UX for NEW Applications

SAP Fraud Management SAP Cloud for Sales


SAP Fiori UX


Supports how and where you

work, at any time

Provides one fluid, intuitive

experience

Makes an emotional

connection

Designed for you, your needs, and how you work

Focuses on what’s

important

Responsive Simple Coherent Delightful Role-based

SAP Fiori UX Design Principles

https://experience.sap.com/fiori-guidelines/

https://experience.sap.com/fiori-guidelines/


Cross LoB

Industries

Manager

MDG Expert

ILM Archiving Expert

Security Manager

Data Aging Expert

Employee

Compliance Manager

TDMS Expert

Project Manager & Planner

Program Manager

Project Team Member

Engineer

Accounts Payable Accountant

Accounts Payable manager Accounts Receivable

Accountant Accounts Receivable

Manager Cash Manager Controller G/L Accountant Manager Access Control Administrator Financial Close Manager Employee Senior Executive

Employee Manager

Sales Representative (CRM/ SD) Sales Manager Internal Sales

Representative (SD) Marketing Manager Marketing Executive Marketing Expert

Purchaser

Inventory Accountant

Employee

Manager

Strategic Purchaser

MRP Controller Quality Engineer Production Planner Production Worker/Supervisor Recipe Developer Demand Planner

Supplier

Supply Planner

Transportation Manager

Warehouse Manager

Shipping Specialist

Product Manager

ATP Controller

Maintenance Worker & Planner

EHS-Production Worker

EHS-Foreman

Retail Master Data Specialist Promotion Specialist Store Associate Global Trader Allocation Manager Insurance Claims Supervisor Higher Education Student/Applicant

R&D, Engineering

Finance Human Resources Sales & Marketing Procurement

Manufacturing Supply Chain Asset Management

SAP Fiori User Roles Across Lines of Business and Industries


Run on: Run on: Run on:

Transactional Task-based Access

Access to tasks like change, create, or approve processes with guided navigation

Insights

Visual overview of a dedicated topic for further KPI related analyses

Analytical Factsheet Search and Explore

View essential information about objects and contextual navigation between related objects

Run on: Run on: Run on:

SAP Fiori UX App Types


SAP Fiori Launchpad One entry point for the user

Stable URLs for bookmarking and sharing

Role based & persona centric

Multiple Devices

Theming and branding Personalization

Search, collaboration and feeds


Multiple Platforms



SAP GUI & Side Panels

Floorplan Manager (WDA)

SAPUI5

RENEW the most widely-used scenarios Harmonize and simplify UIs for key roles

Entry Point User Applications & Content

SAP NetWeaver Business Client, SAP Enterprise Portal, SAP Fiori Launchpad*

… *: This is the current state of planning and may be changed by SAP at any time.


Renovation with Floorplan Manager / WebDynpro for ABAP Applications with broad functional scope

• Easy support for functional rich, stateful applications that need deep backed integration

• Preferred for form based data entry and pure desktop usage

• More than 300 WebDynpro ABAP based applications released

• Variety of products fully covered with WebDynpro ABAP

HR Renewal - Add-on to EHP6 & part of EhP 7 Master Data Governance Transportation Management - Q4, 2013


ENABLE customer specific value scenarios Example: SAP Screen Personas for SAP GUI

‘Do-it-Yourself’ to your specific needs


Key Enablement Tools

Floorplan Manager (for FPM screens*)

Side Panels in NWBC

*: for CRM Web UI screens use CRM WebUIF

SAP Screen Personas (for SAP GUI screens)

SAP River RDE

UI Theme Designer further tools available e.g. SAP Gateway for Microsoft


SAP‘s Key UI Tools & Technologies

SAP NetWeaver Business Client SAP Enterprise Portal

DYNPRO

SAP Screen Personas

UI T

hem

e D

esig

ner

GATEWAY

UI Technologies

SAP GUI

UI Tools

* Harmonized in Run & Design Time with WebUIF, 1 Floorplan Manager

Backend

WebDynpro ABAP/FPM1

*

Flexible UI Designer

UI Clients

SAPUI5

SAP River RDE

SAP Fiori Launchpad


ENABLE NEW RENEW




User Experience Impacts Business Value

Gain productivity

Increase user adoption

Decrease user errors

Save training costs $

Gre

at U

ser E

xper

ienc

e


Observations from 150+ customer engagements

• Several UX issues could be solved with existing SAP tools

• IT organizations need to better understand the needs of their end users

• End users perceive custom built screens as SAP Standard Screens

IT organizations are missing

design skills


Business

(viability)

Human Values (usability, desirability)


Business (viability)


Proof of Concept with SAP Screen Personas

7 screens

3 screens

~ 45 Clicks

~ 26 Clicks

BEFORE

AFTER

http://www.google.com/url?sa=i&rct=j&q=monitor&source=images&cd=&cad=rja&docid=WCMqxaVc7n84xM&tbnid=BckdzV8b_kG4XM:&ved=0CAUQjRw&url=http://www.thinclientwarehouse.co.uk/thin-clients/monitor-integrated-thin-clients/lg-network-monitor-p-series-pcoip-22-16-9-n2210wz-bf-aeu.html&ei=Rp84UZOpJpGMswaOn4HABQ&psig=AFQjCNGlbjxXDa0ImcpnL3Ytb_caNyItTg&ust=1362751663803629

http://www.google.com/url?sa=i&rct=j&q=monitor&source=images&cd=&cad=rja&docid=WCMqxaVc7n84xM&tbnid=BckdzV8b_kG4XM:&ved=0CAUQjRw&url=http://www.thinclientwarehouse.co.uk/thin-clients/monitor-integrated-thin-clients/lg-network-monitor-p-series-pcoip-22-16-9-n2210wz-bf-aeu.html&ei=Rp84UZOpJpGMswaOn4HABQ&psig=AFQjCNGlbjxXDa0ImcpnL3Ytb_caNyItTg&ust=1362751663803629


DESIGN SERVICES

UX Strategy UX Value Framework UX Roadmap UI Technology

ADVISE

DESIGN THINKING powered by

SAP’s UX & Design Services Offering Overview

INNOVATE Discover area of innovation Design innovative solution Develop customer solution

EMPOWER UX Center of Excellence DT/Design Methods UI Technology Training

REALIZE Implement standard Solution Adapt standard Solution Optimize existing Solution

DES

IGN

SER

VIC

ES



OUTLOOK


SAP UI Client Convergence Plan

It will combine the assets of SAP Portal and SAP NetWeaver Business Client with the SAP Fiori user experience.

Transition path via

SAP Portal

SAP NetWeaver Business Client

while leveraging established infrastructures and best practices


The SAP Fiori launchpad will become the web-based entry point for SAP business applications across platforms and devices.

Browser

Mobile SAP Fiori Client

Desktop “Business Client”

SAP Fiori launchpad

SAP Netweaver Business Client

SAP LogOn

SAP Portal Clients Mobile Clients


One User Experience for all SAP Solutions


SAP Business Suite

SAP Business Suite powered by SAP HANA

Cloud Solutions



Recommendations for customers

UNDERSTAND SAP UX Strategy & Roadmap 1

DEFINE and EXECUTE Customer specific UX strategy

LEVERAGE SAP’s UX & Design Services

2

3 https://experience.sap.com/designservices

• Understand Users & Scenarios

• Investigate NEW and RENEW solutions

• Evaluate ENABLE solutions

• Build knowledge from SAP resources

• Follow SAP UI technology strategy

Refer to: UI Innovations at SAP Business Suite

SAP Innovation Discovery

sapsolutionbrowser.com

sapimprovementfinder.com

SAP UX Explorer: www.sap.com/uxexplorer

experience.sap.com

sap.com/ux

https://experience.sap.com/designservices

https://uxexplorer.hana.ondemand.com/_item.html?id=116

https://apps.support.sap.com/innovation-discovery

http://www.sapsolutionbrowser.com/

http://www.sapimprovementfinder.com/

http://www.sap.com/uxexplorer

https://experience.sap.com/

http://www.sap.com/ux


Thank You

experience.sap.com

© 2014 SAP SE or an SAP affiliate company. All rights reserved. 33 Public

© 2014 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an

SAP affiliate company.

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Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

SAP ’ s User Experience Strategy

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