SAP Leonardo Machine Learning Overview - qlx.com€¦ · Learning Market by 2020 Machine Learning...
Transcript of SAP Leonardo Machine Learning Overview - qlx.com€¦ · Learning Market by 2020 Machine Learning...
PUBLIC
SAP Leonardo Machine Learning Overview
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60%Of human tasks will be
automated by 2025
97%Image recognition accuracy
today (better than human
rate 95%)
95.1%Speech recognition
accuracy today (better
than human rate 94.1% )
$18BEnterprise Machine
Learning Market by 2020
Machine Learning Reinvents Businesses
Source: SAP CSG analysis, McKinesy Quarterly Report July 2016, Google PR, Microsoft PR, SAP Market Model
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SAP Strategy – Deliver the Intelligent Enterprise
Intelligent Technologies
Digital Platform
Intelligent Suite
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SAP Leonardo Enables the Intelligent Enterprise
Intelligent
Robotic
Process
Automation
Conver-
sational AI
Intelligent Applications
Business Outcomes
77%of the world’s
transaction revenue
touches an SAP system
26Industries
7lines of business
The world’s largest
business network
Increase revenue
Re-imagine processes
Quality time at work
Customer satisfaction
Enabling innovations
Open and flexible
building blocks
On SAP Cloud Platform & SAP HANA
Intelligent ML
& Data
Science
Platform
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Build the Intelligent Enterprise
Machine Learning Roadmap Excerpt
Job
Analyzer
Employee Self
Service Bot Total Workforce
Insights
Manager &
Administrator Self
Service Bot
Career Planning
"People like me"
Knowledge
Bots
Payroll Fraud
Detection
SAP Fieldglass Live
Insights
Job Matching for
Candidates
Support and
Productivity Bots
Job Seeker
Resume Ranking
Intelligent Customer
Experience Suite
Lead
Intelligence
Customer
Retention
(RTC 1811)
Ticket
Intelligence
Product & Offer
Recommendation
(RTC 1808)
Influencer Map &
Deal Finder
Multi-Touch
Customer Attribution
Contextual
Merchandizing
Self-Writing
Expense
Computer Vision
Receipts
Anomaly
Detection
AI Expense
Approvals
Invoice
Digitization
AI Invoice
Processing
Itinerary
Capture
Chatbot
BookingsRisk Impact
Predictions
Automated
Duty of Care
Proactive
Assistant
Semantic
Contract Repository
Item
Recommendation
Self-Service
Contracts
Attribute
Normalization
Semantic
Search
Item
Normalization
Sourcing
OptimizationSourcing
Recommendation
Job Matching
Timesheet
Anomaly
DetectionProgram Office
Guidance
Job
Normalization
Statement of
Work Builder
Contract
Consumption
SAP Tax Compliance
Smart AutomationPayment Block- Cash
Discount at RiskSmart Alerts for Real
Spend and P&L Analysis
Demand-Driven
Replenishment Adjustment
Stock in
Transit
Sales Performance
PredictionCash
Application
Predictive
Engineering InsightsPredictive & Prescriptive
Maintenance
Demand
Sensing
Predictive Overall
Equipment
EffectivenessPredictive Quality
Management
Smart Worker
Enablement on
Shop FloorSupply Chain
Segmentation
Advanced
Forecast
Accuracy
ML Foundation
SAP Concur
SAP Ariba
SAP C/4HANA
SAP S/4HANA(All available)
SAP SuccessFactors
SAP Fieldglass
Digital Supply Chain
& Manufacturing
Conversational AI End-to-end
suiteIntuitive UX Any language Q&A
SAP CoPilot
integration
Context
ManagementInsurance Bot Industry Bots Integration with an
additional CRM
Bring your own
model
Pre-trained
business services
Text
classification
and analysis
Image feature
analysisGPU usage Tabular and times
series analysisSpeech and audio
capabilities
Subject to change
Learning
Recommender
(RTC 1808)
Resume Matching
INTERNAL
SAP Leonardo Machine LearningIntelligent Applications
INTERNAL
SAP Leonardo Machine LearningIntelligent C/4 HANA
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Intelligent SAP C/4HANA: ML Vision per Solution Domain
» Always have a sales coach
in your pocket «
Intelligent Sales Vision Intelligent Service Vision
» The symbiosis of human
and virtual assistant «
» Track customer pulse &
personalize customer engagement «
Intelligent Marketing Vision
» Deliver personalized &
contextual experiences «
Intelligent Commerce Vision
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This is Taylor.
He bought a fridge a few
weeks ago that is broken
now. He contacted the
customer service and is
waiting for his inquiry to be
dealt with.
The customer service agent
is overwhelmed by the
amount of incoming tickets
which she has to classify and
forward to the right
departments.
I sent an email
yesterday and tried
to call them and still
got no feedback.
I can’t handle this
amount of tickets
anymore!
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SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles*
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service.
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced
time to value
Enablement of customer service
to scale with increased digital
interactions
Improved service response
times with automated
processing
*SAP Service Ticket Intelligence does not replace knowledge management solutions.
Create your own intelligent infrastructure
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CuRT*, the new Virtual Colleague at BASF…
...Runs on SAP Service Ticket Intelligence
What is it?
Machine learning can help you efficiently sort ticket input from a
variety of channels, suggest relevant service proposals, and
route tickets to the appropriate service agent.
• Cloud deployment
• Automated processing
• Integration with SAP Hybris Service Cloud
• Faster digital interaction processing
*Customer Request Tracking
What are the benefits?
• Frees contact center agents from repetitive, tedious tasks
• Less re-routing leads to increased speed of resolution
• Improving service response times due to automated processing
• Allowing customer service to scale with increased digital interactions
• Increasing customer satisfaction
• Lowering the overall cost of providing customer service
“With our virtual colleague CuRT, we automate incoming inquiries of multiple channels, to deliver a higher
quality and service level to our customers based on SAP Leonardo Machine Learning.”
Pedro Ahlers, Digital Growth Manager, BASF SE
INTERNAL
SAP Leonardo Machine LearningIntelligent Applications - S/4HANA
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This is Rachel.
She is an accountant and
faced with repetitive tasks
and manual processing of
payments on a daily
basis.
She is highly qualified
and has a lot of ideas
how to move forward, but
is kept busy with
cumbersome and time-
consuming manual
processing.
I am wasting time
doing manual and
repetitive tasks.
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SAP Cash ApplicationIntelligent receivables automation powered by SAP Leonardo Machine Learning
History
Payments
Invoices
Payment Advices
Matching proposals &
automated payment
clearing
Improves days sales
outstanding
Allows shared services
to scale as the
business grows
Seamlessly integrated
with SAP S/4HANA
Drastically reduce
manual effort, focus on
strategic tasks and
service quality
SAP Cash Application intelligently learns matching criteria from
your history, reads and processes payment advice documents,
and automatically clears payments with minimal intervention.
SAP LeonardoMachine Learning
CUSTOMER
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Uwe Schubkegel
Head of ERP Applications
and SAP COE
Isao Ueda
IT Promotion Division, ERP
System Department
Manager
“The SAP Cash
Application PoC
implementation has been
a great example of
cooperation and co-
innovation with SAP
Leonardo. We have
achieved automation as
high as 95% in the
process of bank
statements automation for
EU subsidiaries. “
“We are excited about
the results of our Co-
Innovation project on
SAP Cash Application.
We are looking at
automation rates of
over 92%.”
“SAP Cash Application
suggested us a very high
accuracy for incoming
payment clearing that will
help reduce daily work.
We are excited about the
journey with SAP Leonardo
to transform our SAP ERP
to system of intelligence."
SAP Cash Application Customer Stories
Next-level Shared
Services Efficiency
with SAP Cash
Application
Intelligent Automation
means Lights-out
Finance
Accelerating
Accounts Receivables
with SAP Cash
Application
Building the Intelligent
Enterprise
Now we have Machine Learning which is
basically just looking at all the things that were just happening there in the
past and we take that and apply the rules and learn
as we go. So what we recognize, from 70%
which we already have achieved through our own programming we are now up in the nineties, 94%.“
Elena Demyanova
VP for Information
System Development
SAP runs SAP
Global Finance Shared Services Singapore has experienced over 50%
savings in person hours and manual effort spent on payment matching.
By automating these tasks, Finance can
transform and focus on strategic planning.
Global rollout continues in 2018.
Wiebe van der Horst
Chief Information Officer
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How SAP Leonardo Helps Transform Human Resources
RECRUITING
LEARNING
SUCCESSION & DEVELOPMENT
SAP Resume Matching
Job Standardization
Learning Recommendations
Flight Risk Prediction
Career Path Recommender
Job Analyzer
• Improve consistency of job descriptions
• Attract more diverse candidates
• Identify best-fit candidate
• Provide bias-free candidate screening
• Encourage talent development
• Create a culture of learning
• Target programs towards attrition drivers
• Proactively address flight risk
PEOPLE & ORG DATA
SAP Service Ticket
Intelligence for HR
Conversational HR
Job Matching
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This is Alice.
She is a sales specialist and wants
to take part in some trainings, but
is overwhelmed by the amount of
courses offered.
There are 10,000 training of
ferings, each will take about
2 hours. Which
ones are useful for me?
Content is no longer the problem.
The key is contextualization and
recommending useful content to
the knowledge worker.
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INTERNAL
SAP Leonardo Machine LearningIntelligent Platforms
INTERNAL
SAP Leonardo Machine Learning Foundation
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SAP Leonardo Machine Learning Foundation
enabling customers and partners to build the intelligent enterprise
Data Scientist
Enterprise System Developer
End-User
Image Speech Text
SAP Leonardo ML Foundation
Functional Services
Core Capabilities
Training APIs Consumption APIs
SAP Cloud Platform
Application
Connect to and integrate with
enterprise systems e.g.
S/4HANA or SAP HANA DB.
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ML Services Portfolio - Image
Which objects are shown in the image?
What is the text displayed in an image?
Which pictures show identical persons?
User Image Processing APIs
Image classification; Customizable image classification
Image feature extraction
Optical character recognition (OCR); Scene text recognition
Product image classification
Customizable image object detection
Human detection; Face detection
Face feature extraction
Multi-instance image segmentor
Image Speech Text
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Enterprise Machine Learning Use Cases
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detection of labels
Identification of changes
in documents
Analysis of legal documents
INTERNAL
SAP Leonardo Machine LearningConversational AI
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Hi, I want to extend
my cellphone
contract.
All our agents are
busy right now
This is Brad.
He is a busy IT manager whose
success depends on his phone.
Brad has been waiting for 20 mins,
has talked to 3 different agents and
was disconnected twice.
What happens globally while Brad
waits in line?
• SAP Ariba customers generate
10M in revenue
• 14M photos are taken
• 860 babies are born
This amounts to $1.6 trillion
business annual losses due to poor
customer service in the US.
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Traditional methods are not
good enough to efficiently
scale your customer support.
EFFICIENTBring a gain of efficiency
and reduce costs
24/7Be available 24/7, in any
country, in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship
and not only transaction
NATURALConverse in the most
natural way: language
Do You Have Customers Like Brad?Interactions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations.
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SAP Conversational AI provides a solution to revolutionize customer
journeys
INTERNAL
Intelligent Robotic Process Automation
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SAP Intelligent Robotic Process Automation Combines Robotic Process
Automation and Machine Learning Into one Integrated Automation Offering
SAP Intelligent Process Automation (IPA) will combine both Machine Learning (ML) and Robotic Process
Automation (RPA) for a Self-driving Enterprise
▪ ML to “think” and handle unstructured processes/data and to improve pure rule based decision engines.
▪ RPA to “act”, esp. execute business processes across systems and let key users create their own bots.
ML empowered Robotic
Process Automation
“ACT”
RPA passes exception
handling to ML
ML triggers RPA to
execute a process
“THINK”
Machine Learning
Use ML and Computer
Vision to make Robots
more robust
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▪ Contextor is a French software vendor
specialized in Robotic Process
Automation (RPA).
▪ Offers on-Premise software & consulting
services, specialized in Robotic Process
Automation (RPA) & Robotic Desktop Automation
(RDA).
▪ Contextor’s products:
▪ Contextor Interactive (Client runtime for
Attended and Un-Attended RPA),
▪ Contextor Studio (to design
bots), http://contextor.eu/en/products/studio-
ide/
▪ >100.000 bots deployed in 100 companies
including SAP large customer base
INTERNAL
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SAP Leonardo ML Foundation: Use Cases
Utility Pipeline Monitoring and
RepairImage pattern recognition for
paper decor manufacturers
Trigger order for missing or faulty
parts
Smart Demand Planning for self
adjusting supply chain
Smart Task Management
with NLP based classificationQuality monitoring of scrap
purchase
Smart Material FinderPredictive Maintenance and
Damage Detection for Railways
Thank you!
Have Fun with Machine Learning