SAP Leonardo Machine Learning Enabling the Intelligent ...€¦ · SAP Leonardo ML Foundation Deep...
Transcript of SAP Leonardo Machine Learning Enabling the Intelligent ...€¦ · SAP Leonardo ML Foundation Deep...
PUBLIC
Theiss Heilker, Machine Learning Architect
January 31st 2019
SAP Leonardo Machine Learning Enabling the Intelligent Enterprise
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tag person
Many of us help train machine learning models daily without knowing it.
▪ Amazon.com uses your past purchases to
suggest recommended items.
▪ Instagram uses your feedback to suggest
new accounts to follow.
▪ Netflix uses the movies you have viewed to
suggest other films.
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How enterprise data is transformed into business valueFrom data to insights
Data Training Inference
Apply
model
Services(such as invoice processing,
profile matching)
…and more
Applications (such as cash application)
Text
Image
Video
Speech
… and more
Train
model
Prepare
data
Capture
feedback
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Knowledge
Bots
Payroll Fraud
Detection
Learning
Recommender
Job
Analyzer
Employee Self-
Service Bot Total Workforce
Insights
Resume Matching
Manager and Administrator
Self-Service Bot
Career Planning:
People Like Me
SAP Fieldglass Live Insights
Job Matching for
Candidates
Support and
Productivity Bots
Job Seeker Resume
Ranking
Intelligent Customer
Experience Suite
Lead
Intelligence
Customer
Retention
Ticket
Intelligence
Product and Offer
Recommendation
Influencer Map and
Deal Finder
Multitouch
Customer Attribution
Contextual
Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly
Detection
AI Expense
Approvals
Invoice
Digitization
AI Invoice
Processing
Itinerary
Capture
Chatbot
BookingsRisk Impact
Predictions
Automated
Duty of Care
Proactive Assistant
Semantic
Contract Repository
Item
Recommendation
Self-Service
Contracts
Attribute
Normalization
Semantic Search
Item Normalization
Sourcing
Optimization
Sourcing
Recommendation
SAP Job Matching
Timesheet
Anomaly
DetectionProgram Office
Guidance
Job
Normalization
Statement of
Work Builder
Contract
ConsumptionSAP Tax Compliance
Smart Automation
Payment Block: Cash
Discount at RiskSmart Alerts for Real Spend
and P&L Analysis
Demand-Driven
Replenishment AdjustmentStock in
Transit
Sales Performance
PredictionSAP Cash
Application
Predictive Engineering
Insights
Predictive and Prescriptive
Maintenance
Demand Sensing
Predictive Overall
Equipment Effectiveness
Predictive Quality
Management
Smart Worker
Enablement on Shop
FloorSupply Chain
Segmentation
Advanced
Forecast
Accuracy
SAP Leonardo Machine
Learning Foundation
SAP Concur
SAP Ariba
SAP C/4HANA
SAP S/4HANA
SAP SuccessFactors
SAP Fieldglass
Manufacturing
& Digital Supply Chain
SAP Conversational AI End-to-End Suite Intuitive UX Any lLnguage Q&ASAP CoPilot
integration
Context
ManagementInsurance Bot Industry Bots Integration with
additional CRM
Train Your Own
ModelTable Extraction
Custom Image
SegmentationData Scientist Notebook
Support
Customized
Recommender
Handwriting
Recognition Data Pipelines
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
SAP Intelligent Robotic
Process AutomationAutomated Process
Execution3rd party Integration API Leverage Prebuilt Bots Process Monitoring Embedded Analytics ML and CAI
IntegrationBot Marketplace Computer Vision for
Bot Stability
SAP Leonardo Machine Learning
and Fiori put the user first
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SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles1
Classifications
Resolutions
Routing
The SAP Service Ticket Intelligence application automatically processes
customer inquiries to deliver best-in-class customer service.
Integration with SAP Cloud for
Customer for reduced time to value
Enablement of customer service to
scale with increased digital
interactions
Improved service response times
with automated processing
1SAP Service Ticket Intelligence does not replace knowledge management solutions.
Create your own intelligent infrastructure
SAP Leonardo
Machine Learning
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“With our virtual colleague CuRT, we automate incoming inquiries from multiple channels to deliver
a higher level of quality and service to our customers based on SAP Leonardo Machine Learning.”
Pedro Ahlers, Digital Growth Manager, BASF SE
CuRT,1 the new virtual colleague at BASFRuns on SAP Service Ticket Intelligence
What is it?
Machine learning can help you efficiently sort ticket input from a
variety of channels, suggest relevant service proposals, and
route tickets to the appropriate service agent:
• Cloud deployment
• Automated processing
• Integration with SAP Service Cloud
• Faster digital interaction processing1Customer request tracking
What are the benefits?
• Freeing contact center agents from repetitive, tedious tasks
• Less rerouting for increased speed of resolution
• Improving service response times thanks to automated processing
• Allowing customer service to scale with increased digital interactions
• Increasing customer satisfaction
• Lowering the overall cost of providing customer service
Log incoming tickets Categorize Assign processor Suggest solution Boost customer
experience
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Vision of the Order-to-Cash Process with Machine Learning
Order and contract management
Check credit
Issue invoice
Receive and apply cash
Resolve dispute
Collect cash
Settle, reconcile, and account
• Receive and process customer sales orders
• Run compliance report
• Conduct credit review
• Calculate score, risk class, and credit limit
• Manage pricing and discount
• Generate and send invoice to customer
• Receive and manage customer payments
• Apply cash payment.
• Identify and investigate bad debt
• Handle invoice and payment dispute
• Define collections procedure and policies
• Analyze customer account balances
• Reconcile account records
• Order acceptance recommender
• Compliance and risk management
• Credit limit utilization
• Predictive risk scores
• Customer profiling
• Discount proposal service
• Purchase order mapping
• Cash application
• Payment advice extraction
• Bad debt identification and handling
• Dispute proposal service
• Cash collection recommender
• Identification of the most optimal dunning method
• Customer account identifier
Ma
ch
ine
le
arn
ing
Ma
nu
al p
roce
ss
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SAP Cash ApplicationIntelligent receivables automation powered by SAP Leonardo Machine Learning
History
Payments
Invoices
Payment Advices
Matching proposals &
automated payment
clearing
Improves days sales
outstanding
Allows shared services
to scale as the
business grows
Seamlessly integrated
with SAP S/4HANA
Drastically reduce
manual effort, focus on
strategic tasks and
service quality
SAP Cash Application intelligently learns matching criteria from
your history, reads and processes payment advice documents,
and automatically clears payments with minimal intervention.
SAP LeonardoMachine Learning
CUSTOMER
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How SAP Leonardo ML helps to deliver the Intelligent Enterprise
IntelligentRobotic Process
Automation
Conver-sational AI
Intelligent Applications
Business Outcomes
77%of the world’stransaction revenue touches an SAP system
26Industries
7lines of business
The world’s largestbusiness network
Increase revenue
Re-imagine processes
Quality time at work
Customer satisfaction
Enabling innovations
Open and flexible building blocks
On SAP Cloud Platform & SAP HANA
ML & Data Science Platform
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SAP Leonardo Machine Learning Foundation
enabling customers and partners to build the intelligent enterprise
Data Scientist
Enterprise System Developer
End-User
Image Speech Text
SAP Leonardo ML Foundation
Functional Services
Core Capabilities
Training APIs Consumption APIs
SAP Cloud Platform
Applications
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Automotive manufacturer: Bringing customer experience to a new level
Challenge: Accelerating the
conversion in the car sales
process in early stages
Benefit: Improved customer
experience
Solution: Intelligent app enabling
car model identification by
taking a photo
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1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 Classification Model
G Class (2015)
2 Object Detection Model
The car model detector – how does it work?
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Ensuring legal compliance for product development teams
Challenge: Keeping track of
legal changes and
assessing their relevance
Benefit: Reduced effort for
monitoring and checking legal
changes
Solution: Intelligent app for
automated collection and
assessment of legal
documents
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Regulatory changes delivered globally
every year
≈1000 70+SuccessFactors EC
localized country versions
64+S/4 HANA
localized country versions
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Towards a unified ML & Data Science Platform
SAP Leonardo ML FoundationDeep Learning (text, image, video, audio)
SAP Predictive AnalyticsOperationalization and automation
SAP HANA MLIn-database Machine Learning
SAP Data HubData sharing, pipelining, and orchestration. Including data preparation and cleaning.
Components Solution
One integrated offering
One data science front end
Full lifecycle management
Integrated with SAP
Roadmap - subject to change
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ML & Data Science Platform Overview
Machine Learning & Data Science Platformorchestration | integration | operationalization
Service
Deployment &
Operations
Data
Preparation
Model
Creation
Machine Learning IDEML research | Model publishing | Lifecycle management
ML & Data science repository
Enterprise
Data
Sources
Intelligent
Enterprise
Suite
Roadmap - subject to change
The foundation of the
intelligent enterprise.
▪ Supporting the entire
lifecycle of self-learning
software.
▪ Enabling data scientists
and developers to tightly
integrate with SAP data
and processes
▪ All Machine Learning
technologies.
▪ Scalable and secure
cloud-based platform.
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The Human Aspect of Machine Learning
Thinking
Listening & Speaking
Acting
SAP Conversational AI
SAP Intelligent Robotic
Process Automation
SAP Leonardo Machine Learning Foundation
SAP Leonardo Machine Learning Ethics of Artificial Intelligence at SAP
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Ethics of AI at SAP
CUSTOMER
Senior leaders from
across the organization
responsible for
developing, enforcing
and operationalizing the
Guiding principles for AI
Dynamic foundation for a
continuous engagement
with the ethical and
socio-economic
challenges of AI,
governing how SAP
develops AI in line with its
mission
Experts from industry,
academia, and public
policy to advise SAP in
the development and
operationalization of the
guiding principles for AI
Engagement and
commitment of
stakeholders in different
committees, advisory
boards, expert groups,
trade bodies, and so on
Guiding principles
for AI
Stakeholder
engagement
Internal AI ethics
steering committee
External AI ethics
advisory panel
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1. We are driven by our values.
2. We design for people.
3. We enable business beyond bias.
4. We strive for transparency and
integrity in all that we do.
SAP’s guiding principles for artificial intelligence (AI)
5. We uphold quality and safety
standards.
6. We place data protection and
privacy at our core.
7. We engage with the wider
societal challenges of AI.
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Learn more
Websites
ML overview website: sap.com/ML
Product website:
sap.com/products/machine-learning-
foundation.html
Developer website:
sap.com/developer/topics/machine-
learning.html
Try out SAP Conversational AI:
https://recast.ai/
Try out MLF service:
https://api.sap.com/package/SAPLeonardo
MLFunctionalServices?section=Artifacts
Online
Courses
Enterprise ML in a Nutshell
https://open.sap.com/courses/ml1
Enterprise Deep Learning with TensorFlow
https://open.sap.com/courses/ml2/