SAP BPA Troubleshooting Guide

Version 9.0.12.1

Table of Contents1. Contacting SAP Support Services .............................................................................................................. 1

Use ................................................................................................................................................. 12. Troubleshooting Connections to SAP Systems .............................................................................................. 2

Use ................................................................................................................................................. 2Setting the Audit Level ................................................................................................................ 2Inspecting the Log ...................................................................................................................... 2Performance Problems ................................................................................................................ 2

Enabling XMI Logging to Troubleshoot Issues ........................................................................................ 2Use ......................................................................................................................................... 2Procedure ................................................................................................................................. 3

Tuning Memory Usage and Garbage Collection ....................................................................................... 3Use ......................................................................................................................................... 3Determining Application Server Base Memory Usage ....................................................................... 3Garbage Collection ..................................................................................................................... 4Problems and Solutions ............................................................................................................... 5Getting a GC log ........................................................................................................................ 5Maximum Heap in 64 and 32-bit Systems ....................................................................................... 6Memory errors during startup ....................................................................................................... 7

Tuning SAP BPA Database Queries ....................................................................................................... 7Use ......................................................................................................................................... 7Accessing Support Facility ........................................................................................................... 7Inspecting and Setting Row Limits or Hints ..................................................................................... 7See Also ................................................................................................................................... 8

3. Troubleshooting Common Errors on Application Servers ................................................................................ 9Use ................................................................................................................................................. 9Locating Log Files ............................................................................................................................. 9

Redwood Platform ..................................................................................................................... 9Oracle WebSphere ...................................................................................................................... 9IBM WebLogic .......................................................................................................................... 9

SAP JCo Issues ................................................................................................................................ 10Troubleshooting Performance Problems on NetWeaver ............................................................................ 10

Use ........................................................................................................................................ 10Prerequisites ............................................................................................................................ 13Procedure ............................................................................................................................... 13See Also ................................................................................................................................. 14

Setting the Log Level and Inspecting Log Files in SAP NetWeaver ............................................................ 14Use ........................................................................................................................................ 14Prerequisites ............................................................................................................................ 15Procedure ............................................................................................................................... 15See Also ................................................................................................................................. 16

Inspecting Log Files in [Cronacle8DocKitInspectingLogskit; .................................................................... 16Use ........................................................................................................................................ 16Procedure ............................................................................................................................... 16

Common Redwood Platform-Related Errors .......................................................................................... 17Use ........................................................................................................................................ 17Address already in use. .............................................................................................................. 17

4. Tracing and Debugging SAP BPA ............................................................................................................ 19Use ................................................................................................................................................ 19Server-Side Logging ......................................................................................................................... 19Client-Side Logging .......................................................................................................................... 19Remote System logging ..................................................................................................................... 19

Platform Agents ....................................................................................................................... 19

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AS/400 Servers ............................................................................................................ 19Example ............................................................................................................................. 20

Enable logging for the server-side platform agent file component .......................................... 20Enabling the Client-Side Logger JavaScript ....................................................................... 20

Tracing and Debugging System Tools and Platform Agents .......................................................... 20Logging in the platform agent boot phase .......................................................................... 20Logging of the agent under normal circumstances ............................................................... 21Process Server parameters .............................................................................................. 21Logging in the system tools ............................................................................................ 22Example ..................................................................................................................... 22

Tracing and Debugging AS/400 Connections ............................................................................. 23Use ............................................................................................................................ 23

5. Common Database Errors ........................................................................................................... 24Use .................................................................................................................................... 24This object has been deleted ................................................................................................... 24

Platform ..................................................................................................................... 24Specific Error message .................................................................................................. 24Resolution .................................................................................................................. 24

6. Common LDAP Errors ............................................................................................................... 25Use ......................................................................................................