SAP AGS IT Planning - SCN Wiki · SAP AGS IT Planning is for SAP MAXATTENTION ... the development...

SAP AGS IT Planning

Active Global Support, January 2014

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2

Agenda

What is IT Planning?

SAP AGS IT Planning Focus Topics

Delivery Model



“IT Planning” is the task to initially design or reshape an IT solution with respect to customer-specific requirements and boundary conditions.

Initiator is typically a plan for a major IT change, e.g.:

A functional extension of an existing IT solution,

An overhaul of the technical platform

Preparation for business volume growth

Or a change of business organizations to be reflected in the IT solution etc.

IT Planning

PRE- WORKSHOP


And what is SAP AGS IT Planning?

SAP AGS IT Planning provides help for IT decision-making processes like review of concepts for solution landscapes or operations strategies that fulfill the SAP customer’s long term requirements.

SAP AGS IT Planning services are non-standard services addressing strategic non-standard requests. They are tailored to the customer specific situation.

SAP AGS IT Planning is for SAP MAXATTENTION customers exclusively.

SAP AGS IT Planning Team


SAP AGS IT Planning Focus Topics

Focus Topics

SAP AGS IT Planning

Transition to SAP HANA

Run SAP like a Factory

Technical Architecture

Software Change Management

Production System Strategy

Performance & Capacity Management

SAP AGS IT Planning Focus Topics Transition to SAP HANA


SAP AGS IT Planning Supports the Transition to SAP HANA

Transition to SAP HANA

SAP AGS IT Planning

SAP AGS IT Planning supports in detail the transition of an IT solution to SAP HANA, leveraging the unique value and benefits of SAP HANA to business and IT. The transition is supported at all phases – beginning at the development of a long-term platform strategy for the IT solution on SAP HANA, up to a transition roadmap and migration plans and technical architectures for individual SAP systems


Transition to SAP HANA – From Strategy to Value Realization Big Picture

Platform

Strategy

• Understand the value and benefit of SAP HANA to Business and IT

• Proof how to manage the transition

Establish a consistent platform strategy leveraging SAP HANA

High-level

Roadmap

• Evaluate technical feasibility, migration risks & efforts, and Business & IT value per system

• Define a customer specific adoption roadmap driven by business value – best migration sequence

Develop an overall high-level value and transition roadmap

Detailed

Plan

• Create a detailed plan for the transition of one or multiple systems to SAP HANA

• Focus: Migration approaches/project plan and Technical Architecture for SAP HANA

Develop a detailed transition plan per system

Execution

• Execute the detailed migration plan, with the help of SAP Active Global Support

SAP Landscape is successfully and safely transitioned to SAP HANA


Transition to SAP HANA – From Strategy to Value Realization Big Picture

Platform

Strategy

High-level

Roadmap

Detailed

Plan

Execution

One workshop for the complete

solution landscape

- One delivery unit – one workshop

- 3 days onsite

- Results:

a) Platform strategy

b) Customer-specific adoption

roadmap Executed per system

Results:

Detailed execution plan, landscape,

transition methods, custom code

adj. methodology,..

Execution:

SAP AGS offering for transition to

HANA


SAP Platform Value and Adoption Roadmap Workshop Purpose & Deliverable – Focus: Platform Strategy

Workshop “SAP Platform Value and Adoption Roadmap”

Ensure that the capabilities of SAP platform powered by SAP HANA and the related business and IT

benefits and opportunities for your company are understood

Input for the IT and platform strategy

Scope

1. Proof that the new strategy makes

sense commercially

• Core elements of the SAP Platform

• SAP platform Value Proposition

2. Proof how you can get there

• How to get the skills and resources in a

sustainable way to realize the value

• Support engagement model, agile benefit

driven methodologies and our control

center objectives

Deliverables

1. Aligned Platform

Strategy &

Value Proposition

2. Definition of follow-up activities to

further explore the opportunities for

business and IT and to define

concrete transition steps

Platform Strategy


SAP Platform Value and Adoption Roadmap Workshop Purpose & Deliverable – Focus: Adoption Roadmap

Scope

1. Basis: As-Is and Requirements • Business scenarios and technical setup

• Planned business releases

• Operational challenges

2. Detailed evaluation of: • Technical migration feasibility

• Value and opportunities for the business

• Value for IT

• Transition risks and efforts

Deliverables

1. Risk / Value evaluation

2. Identification of the best migration

sequence for fast business

value

realization

High-level Roadmap

2013

ERP

BW

SCM

SRM

2014 2015 2016

ERP BW

SRM SCM

Risk /

Efforts

Business

Value

Workshop “SAP Platform Value and Adoption Roadmap”

Define a customer-specific transition roadmap driven by business and IT value


Technical Architecture for SAP HANA Workshop Purpose & Deliverable

Designing the technical architecture and IT infrastructure design for a SAP solution

landscape leveraging SAP HANA.

Purpose

1. Technical Architecture Design

• Major focus on SAP solution landscape with

HANA platform and application server layer

2. IT-Infrastructure definition • General SAP landscape

• Storage, Server, Virtualization, OS, HA/DR

Topologies

• Private and public clouds

3. Decision support • Provide basic information to enable decisions

Deliverables

1. Technical Architecture

Outline

2. High Level Deployment

Plan

3. Basic Information for

Hardware / Cloud Decision

Detailed Planning


Migration to SAP HANA – Planning Workshop Workshop Purpose & Deliverable

Planning workshop to define holistic SAP HANA migration approach

Followed by the actual migration execution phase where the customer is safely guided

through the project.

Purpose

1. Define Migration Method and Landscape

• Migration scope and method

• Target landscape

• Requirements

• Operations, capacity

2. Develop high level transition roadmap • Major phases

• Key activities in the phases

3. Define a project working model • Involved parties

• Responsibilities

Deliverables

1. Migration Plan

2. Roles and

Responsibilities Plan

3. Service Plan

Detailed Planning


Transition to the SAP Platform – Offering of SAP Active Global Support

Holistic Methodology Based on SAP Solution Manager

One end-to-end methodology – implemented in SAP Solution Manager

Migration Tasks Architecture

Infrastructure

Operational

Readiness

Performance

Scalability

Project

Management

Project Management Define, drive and control milestones and Q-gates

Architecture & Infrastructure Define the infrastructure and landscape architecture to fulfill requirements of the

migration and the operation after GoLive

Migration Tasks Ensure that migration tasks are executed along a proven plan and approach and

based on best practices for procedures and configurations

Adjustment of custom code – back to standard + HANA-aware

Performance & Scalability Ensure performance, throughput, scalability, availability. Define the technical

architecture and infrastructure

Operational Readiness Ensure that procedures, tools and skills are adequate to run the new solution safely

and efficiently

Concept &

Project Setup Blueprint Realization

Post

Go-Live


Arc

hit

ectu

re

Infr

astr

uctu

re

Op

era

tio

nal

Read

iness

Perf

orm

an

ce

Scala

bilit

y

Transition to SAP HANA The Foundation: SAP Solution Manager Roadmap

Pro

ject

Mg

mt.

Concept &

Project Setup

Mig

rati

on

&

Test

Project definition

Detailed target SAP landscape definition

Detailed technical infrastructure definition

Blueprint

Q – Gate Def.

Detailed Migration plan

Detailed test planning

Realization

Q-Gate management / issue tracking

Infrastructure setup & configuration

Verification

Pro

duction c

ut-

over

Performance Verification & Optimization

Operations procedures

Post

Go-Live

Tool implementation

Trainings

SLA verification

Performance

Monitoring

Performance

Optimization

Operations handover

Project tracking

Test scope determination

Issue tracking

Sandbox Migrations Detailed Migration Method definition

Issue tracking

Hyper care /

Optimization

Inventory

Procedures

Tools

Roles & Skills

Definition of future concept


Tool roadmap

Roles & Skills, training plan

Technical architecture options of DB’s

Cut-over rehearsal

Functional regressions

Performance, HA, Sec. tests

Migration of non-prod systems

Migration tests

Performance Baseline - KPI

Sizing

Source Scalability check

Mig

ration m

aste

r pla

n d

efinitio

n

mig

ration s

cope,

arc

hitectu

re a

nd t

echnic

al

infr

astr

uctu

re


Arc

hit

ectu

re

Infr

astr

uctu

re

Op

era

tio

nal

Read

iness

Perf

orm

an

ce

Scala

bilit

y

Delivery Model – New Services from SAP AGS Mapping of the Main New Services to the Roadmap

Pro

ject

Mg

mt.

Concept &

Project Setup

Mig

rati

on

&

Test

Project definition

Blueprint

Q – Gate Def.

Detailed Migration plan

Detailed test planning

Realization

Q-Gate management / issue tracking

Infrastructure setup & configuration

Verification

Post

Go-Live

Operations handover

Project tracking

Test scope determination

Issue tracking

Sandbox Migrations Detailed Migration Method definition

Issue tracking

Cut-over rehearsal

Functional regressions

Performance, HA, Sec. tests

Migration of non-prod systems

Migration tests

Optional: Landscape architecture planning

Inventory

Procedures

Tools

Roles & Skills

Definition of future concept


Tool roadmap

Roles & Skills, training plan

Performance Baseline - KPI

Sizing

Source Scalability check

Detailed target SAP landscape definition

Detailed technical infrastructure definition

Technical architecture options of DB’s

Performance

Monitoring

Performance

Optimization

Hyper care /

Optimization

Pro

duction c

ut-

over

Mig

ration m

aste

r pla

n d

efinitio

n

mig

ration s

cope,

arc

hitectu

re a

nd t

echnic

al

infr

astr

uctu

re

TIC for Migration


Tool implementation

Trainings

SLA verification

Performance Verification & Optimization

Integration Validation

Data Consistency / Exception Management/System Integration

/ Volume processing / Performance & Scalability

Service 2a – Performance baseline

Service 4a – Operational readiness

Se

rvic

e 1

– M

igra

tio

n P

lan

nin

g W

ork

sho

p

Service 2b – Performance optimization

Serv. bundle 4b : Operational readiness

Se

rvic

e 5

– G

oL

ive

Su

pp

ort

Service 3 – Post

GoLive

SAP AGS IT Planning Focus Topics Run SAP like a Factory


SAP AGS IT Planning Supports Run SAP like a Factory

Run SAP like a Factory

SAP AGS IT Planning

SAP AGS IT Planning supports the design and setup of an Operations Control Center OCC as part of Run SAP like a Factory. The OCC design should be based on operational requirements collected in an RSLAF workshop at a very early stage. The setup of the OCC processes, and the proper integration into the existing IT support structure is being supported as well.


Operations Control Center: Establish Run SAP Like a Factory

Operations and continuous improvement

Operations Phase: After go-live

Operated by a small team of IT

Operators, who work on the alerts in a

guided way (event management)

Provides monitors and dashboards,

which report the status of the business

processes and related IT landscapes

Includes a continuous improvement

process, which optimizes the overall

operational setup depending on newly

identified business requirements

Operations Control Center

Event Management

Incident Management

Problem Management

Continuous Improvement Central Monitors

SAP Solution Manager

Change M

anagem

ent

Status Business Users Status Core Business

Processes

Status of Technical

Components

Alert Inbox


Run SAP like a Factory Workshop – Building Blocks

OCC & ITSM

• Explains the concept of an OCC

• Explains Event Management and Continuous Improvement

• Discusses the integration into existing IT support processes

• Starts discussing operational pain points and challenges, and derive OCC requirements

Adv. Pain Point Analysis

• Analyzes SAP related customer incidents (in front of the workshop)

• Identifies areas of operational challenges from the business users perspective, as an additional input into the workshop

• Further discusses operational pain points and requirements

AppOps Positioning

• Explains and demos SAP’s functionality offer for:

• Technical Monitoring, Alerting, Administration and Analytics

• Root Cause Analysis

• Data Volume Management

• Puts the functionality into the customer context

BPOps Positioning

• Explains and demos SAP’s functionality offer for:

• Business Process Analytics and Monitoring

• Job Scheduling Management

• Data Consistency Management

• Puts the functionality into the customer context

RSLAF Workshop


OCC Process Design Workshop – Building Blocks

Event Management

Incident Management

Problem Management

Continuous Improvement Central Monitors

SAP Solution Manager

Change M

anagem

ent

Status Business Users Status Core Business

Processes

Status of Technical

Components

Alert Inbox

Alert catalog

& maintenance

Alert process

Integration Incident

process

OCC Charter

Service reviews Improvement

scenarios

SAP AGS IT Planning Focus Topics Technical Architecture


SAP AGS IT Planning Supports the Design

of the Technical Architecture

Technical Architecture

SAP AGS IT Planning

The term “technical architecture” denotes the layout of SAP software solutions on technical infrastructures like data centers, hardware, virtualization/private cloud solutions, HA/DR solutions etc. SAP AGS IT Planning supports the design of scalable, flexible and maintainable solutions, fitting to customer-specific boundary conditions like availability demands, data center locations, preferred software/hardware partners etc.


Designing the Technical System Landscape (w/ or w/o SAP HANA)

Objective • Develop a technical architecture and IT

Infrastructure concept for SAP solutions,

considering customer’s boundary conditions.

Availability

Requirements

Flexibility / Scalability

Requirements

Technical Architecture for

SAP, OS, Virtualization

(+ Hardware)

Software Change

Management

Landscape

Hardware

Decision

Technical

Deployment

Plan

Data Center

Strategy

Approach Introduction of typical architecture and landscape options

Discussion of design aspects and definition of technical

architecture building blocks.

Major topics:

– General SAP technical architecture

– Availability SLAs, DC strategy & HA/DR architecture

– IT infrastructure architecture

– Scalability and load balancing

– Software change management landscape

Joint assessment of options according agreed set of

evaluation criteria.

Sizing

General SAP

Technical

Architecture


Areas to be Discussed for a SAP HANA Landscape

Areas SAP HANA Landscape

Current and planned SAP

Landscape

• How does the current SAP system landscape look like and how does HANA complement the SAP landscape

• Mid- and long term strategy (mergers and acquisitions, business growth, consolidation, new applications)

SAP HANA Platform in the

Cloud

• SAP HANA as future platform in Cloud

• Major building blocks (Application layer, HANA Platform Layer, Storage Layer)

Architecture Overview • HANA Architecture and Appliance Model

• SAP landscape (architecture, deployment options, …)

Sizing, Scalability,

Performance

• Source and target system based on workload analysis

• Sizing methodology, performance and scalability

Technical platform options /

architecture

• Cloud strategy, deployment options, platforms

• HANA appliance implementation models, storage, OS, virtualization

HA / DR & Backup / Restore • Availability classification and requirements (RPO / RTO) and error categories

• DC Strategy

• HANA / SAP application server functionalities and implementation strategies

PRD and non-PRD SAP

System landscape

• Software change management landscapes (non-PRD landscape, use cases, …)

• HANA stacking options (MCOD, multi-SID, Virtualization)

• Stacking options and SAP system landscape platform usage and distribution (virtualization, server platform,.)

Future Planning • Project setup

• Roles and responsibilities - Partner relationships (HW, hosting partner, implementation, …)

SAP AGS IT Planning Focus Topics Software Change Management


SAP AGS IT Planning Supports in Software Change Management

Software Change Management

SAP AGS IT Planning

Managing software changes in a SAP solution, e.g. for bug fixing, new releases or maintenance events, requires mature processes and well-designed support landscapes. SAP AGS IT Planning can help to find the right balance between flexibility, safety and cost by reviewing or introducing change, release, maintenance and test management processes as well as best-fitting non-production SAP system landscapes.


Software Change Management - Examples

Typical service agenda Typical support landscape

Typical release plan

SAP AGS IT Planning Focus Topics Production System Strategy


SAP AGS IT Planning Designs the Appropriate Production System

Strategy

Production System Strategy

SAP AGS IT Planning

The production system strategy for an application (e.g. single global system, regional systems, systems by LoB) needs to ensure that business requirements can be met, that the solution is technically feasible and maintainable. SAP AGS IT Planning helps defining and evaluation suitable landscape variants based on Best Practices, customer-specific requirements and boundary conditions and well-defined decision criteria. This includes the design of related SAP transport landscapes.


Production System Strategy – General Approach

(3) Architecture variants

suitable for the customer

(5) Conclusion

(1) Possible architecture

variants,

Experiences from other

companies (2) Selection of suitable architecture variants

What is the business model of a customer? Global business with global supply chain, global customers?

Considerable regional differences how business is done?

Strong differences between LoBs?

Organizational independence required?

What are other deciding business-critical factors? High volume (overall or in selected application areas)?

Very high business criticality/time criticality of single processes ?

(4) Evaluation against customer–specific criteria

How do the selected variants fulfill further company-specific requirements and priorities?

Definition of a set of evaluation criteria, and detailed evaluation of the system architecture variants against these criteria


Example: Production System Strategy – Customer-specific

Evaluation

Sample Evaluation Criteria

Qualitative Evaluation: Comparison of options per

criterion

Quantitative Summary: Rating per option and

criterion, with customer-specific weighting

SAP AGS IT Planning Focus Topics Performance & Capacity Management


SAP AGS IT Planning Supports in



SAP AGS IT Planning

Growth in business volume, growth in users, system consolidations or release upgrades shall not compromise performance. This is ensured by proactive management of performance, scalability and hardware capacity of the SAP solution. SAP AGS IT Planning analyzes existing SAP systems in this regard, develops customer-specific capacity models and can support the introduction of performance and capacity management processes at customers.


Some Customer Requests in the Area of Sizing

Sizing Definition

Translate business requirements into hardware requirements

– in an iterative process

Typical sizing questions / statements

“ Can SAP software payroll 3+ million employees and pensioners in less than two hours?

Can SAP software payroll 3+ million employees and pensioners in less than two hours? “ When I check your sizing Portal, there is no sizing guideline for FIN-FSCM-TRN.

How can I do a sizing?

“ We want to consolidate our 5 functional ERP systems into one, what are the hardware requirements for

the target system?

We want to migrate our 10 TB BW system to SAP HANA. What will our technical infrastructure look like?

“


Sizing-Relevant KPIs (Key Performance Indicators)

CPU

Disk Size

Disk I/O

Memory

Network

Load

Processing times of business transactions or tasks

Cost factor: Number and processing power of servers

Data that resides on the database

File read and write activity to storage

Cost factors: Backup/recovery depends on size of database

Allocated to a user or background process

Garbage collection, acceleration, planning capabilities, buffers, caches

Cost factor: Physical memory slots

Transferred amount of data

Network time and round trips

Cost factor: Leasing bandwidth, network design


Different Times, Different Phases, Different Goals of Sizing

1. Very early to plan hardware expenditures

2. A few months before live start to verify assumptions

Determine the overall performance requirements

3. During production stages to ensure operations and verify/adjust estimations made earlier. ”Trigger events”

include:

Upgrade database, operating system, SAP application

Reconfigure system landscape

Change business process

Rollouts: more users or other load

Project

Preparation Business Blueprint Realization

Final

Preparation

Going Live &

Support

Upgrade Migration Business Units Functional

Changes

Go Live

Sizing takes place in different phases of a project


Hardware Budget Sizing Advanced Sizing Expert Sizing

Smaller companies

Very simple algorithms

Assumptions, likelihoods

Level setting of project

Risk identification

Medium to large companies

Throughput estimates

Questionnaires, formulas

Usage of standard tools

Focus on core business processes

Large or complex projects

Custom calculations

Analysis of custom coding

Custom sizing guidelines

Possible Definitions for Different Types of Sizing

All projects

SAP system monitors

Goal: Extend an existing system by load

e.g. by volume: 100 additional users who'll do the same as the current ones

All projects

SAP system monitors

Goal: Extend an existing system by functions

By different functions, e.g. you are live with CRM and want to add SCM

All projects

SAP system monitors

SAP Notes

Goal: Upgrade SAP software

Re-Sizing Delta Sizing Upgrade Sizing

Production Sizing's

Go Live

Initial Sizing's


Three parties collaborate in the benchmarking and sizing process

Three-Party Collaboration Model

Contributions

Certified benchmarks scalable hardware

Different configurations together with technology partners

Performance studies

Custom load tests in collaboration with customers

Service level agreements

Expectations from benchmarking

and sizing

Optimal performance

Suggestion for hardware configuration

Contributions

Response time requirements

Throughput requirements

Provides business data input

Contributions

Development and provision of benchmark toolkits

Regression testing for new releases

Standard sizing guidelines as part of quality assurance process

Sizing verification processes

Hardware Vendors Customer

SAP

Sizing Recommendation

CPU (SAPS)

Memory (GB)

Database space (GB)

Disk I/O operations per sec

Frontend bandwidth mbps


Capacity Planning

Typical approaches for sizing services

1. Remote Preparation:

– Understand the functional and technical roadmap of the affected systems – ideally for the next 3-5 years. Examples:

Upgrades, consolidation, functional enhancements

– If available, review sizing-related documentation. Examples: Quick Sizer results or technical design documents.

– If there already are production systems available: workload analysis to understand performance and capacity behavior.

2. Required input from customer

– Overview of the SAP System strategy for the next 3-5 years. At least for the key systems

– Sizing-related documentation such as Quick Sizer project information, technical documents

– Access and login information for the key systems

3. Onsite discussion

– Present the results of the workload with an assessment of the performance and scalability behavior of the system(s).

– Present the sizing results and discuss their implications.

– Identify and discuss risks.

Result: Initial capacity estimation as an input into decision for technical platform, architecture and

configuration


Capacity Planning

Examples from capacity management services

Different sizing approaches and

building blocks

Fact based: Workload analysis of

current systems. Top consumers Scalability assessment and system

health check for growth

Capacity projection and full

disclosure of assumptions

Holistic sizing prediction, including

non-production systems

Sizing and deployment options

such as virtualization

Delivery Model


Delivery Model

Scoping

• SAP MAXATTENTION Customer has a strategic question, and requests support from SAP AGS

• The SAP TQM clarifies the customer request with the SAP AGS IT Planning team

Agreement on scope, agenda and deliverable in a detailed scoping call (additional lead time)

Preparation

(remote)

• The customer provides preparation information upfront.

• SAP AGS IT Planning team prepares the service (e.g. runs analysis remotely)

Service is ready for delivery

Delivery

(onsite)

• The service is delivery (typically onsite). SAP AGS IT Planning includes additional delivery resources if

necessary.

Active participation of the customer is key for success (workshop type of service).

Report

(remote)

• Results are documented by the SAP AGS IT Planning team, and discussed in a final call

Execution of follow-up activity in the responsibility of the customer, together with the SAP TQM


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SAP AGS IT Planning - SCN Wiki · SAP AGS IT Planning is for SAP MAXATTENTION ... the development...

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Transcript of SAP AGS IT Planning - SCN Wiki · SAP AGS IT Planning is for SAP MAXATTENTION ... the development...