SAP – HANA and Leonardo Ecosystem Partners the …...The market for HANA-based system...

SAP – HANA and Leonardo Ecosystem Partners Germany 2019

September 2019

QuadrantReport

A study conducted by the Information Services Group Germany GmbH

Customized report courtesy of:

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© 2019 Information Services Group, Inc. All Rights Reserved.

22

ISG Provider Lens™ Quadrant Report | September 2019

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1 Executive Summary

3 Introduction

16 BW on HANA & BW/4HANA – Midmarket

31 BW on HANA & BW/4HANA – Large Accounts

46 Suite on HANA & S/4HANA – Multi-Service Providers – Midmarket

65 Suite on HANA & S/4HANA – Multi-Service Providers – Large Accounts

81 SAP HANA Technology – Midmarket

95 SAP HANA Technology – Large Accounts

108 HANA Cloud Offerings – Managed Enterprise Cloud – Midmarket

122 HANA Cloud Offerings - Managed Enterprise Cloud – Large Accounts

137 SAP Cloud Platform (SCP) – Midmarket

147 SAP Cloud Platform (SCP) – Large Accounts

156 SAP Leonardo Transformation- Midmarket

166 SAP Leonardo Transformation – Large Accounts

177 Methodology

Section Name


1111

providers with global delivery capabilities, because they will also be most likely to be able

to provide the necessary resources.

Several matching offers exist already in many cases, such as the so-called migration

factories, which will benefit companies with many SAP-based systems. On the other

hand, for medium sized customers especially and those with only a few SAP installations

the support of similar, mid-sized providers with predominantly local delivery structures

will be of interest, since physical proximity helps, for instance, in using the agile project

methodology.

Another significant market trend in recent times is the rapid advancement of offers for

cloud-based infrastructure for SAP HANA. In particular, the expansion of the presence

of the so-called hyperscale providers such as Amazon Web Services or Microsoft Azure,

which is being pursued with much zeal, has led to a situation where at least the option of a

future migration to a cloud-based operations model is being examined in most impending

projects. SAP itself is pushing forward this trend through a clear focus on a "Cloud First"

strategy and the corresponding in-house offers such as the HANA Enterprise Cloud (HEC).

It should be noted in each case here, that the use of a public cloud especially requires a

significantly higher degree of standardization than was the case with many companies in

the past.

EXECUTIVE SUMMARY

The market for HANA-based system installations is currently focused more on the new

products BW/4HANA, S/4HANA etc., withnot as much attention paid to the intermediary

stages toward a migration that are initially restricted eto the HANA database, such as the

Business Suite on HANA.

This is the result of the fnew functionality from new products offered by SAP and also due

to the announcement by SAP that the maintenance and support for the existing products

would be phased out by 2025. To this extent, all companies already using an extensive

SAP-system landscape are now facing the question of charting out a suitable roadmap for

the necessary migrations by 2025.

A significant amount of uncertainty related to the business case is also quite evident here.

This is applicable especially to companies in which the migration is seen essentially as a

move to a new version and the improvements that can be achieved for the actual business

through HANA-based system landscapes cannot be realized yet, or cannot be estimated yet.

Therefore, for providers that are active in this domain, it is not only essential to be able to

offer support for the technical issues, but to also have comprehensive expertise in working

out a suitable system strategy and roadmap for the concerned company. With the 2025

timeframe, necessary migrations and the expected scope of work that will be necessary

point to a significant increase in the demand for corresponding services over the next few

years. Especially among the large customers, this will strengthen the trend toward engaging

Executive Summary



22

ISG Provider Lens™ Quadrant Report | Juni 2019

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ISG Provider Lens™ Quadrant Report | September 2019 Executive Summary

In addition, one challenge for all companies that use SAPproducts to a high degree is

the high pace of innovation pursued by SAP in this field. Charting out a roadmap for the

coming years thus becomes a long-term exercise, because the new developments often

demand a constant adaptation of the existing strategy. This, of course, poses a challenge

to the providers that are active in this market, in terms of having to constantly keep pace

with the most recent developments and having to assess their impact on the roadmaps

and system strategies of their respective customers in a proactive manner.


33

Definition In recent years, various database providers have established the so-called

in-memory technology, wherein a large part of the application data or all

the relevant parts is preserved in the hardware that is used, unlike with

conventional technologies. The direct benefit of this is that the speed with

which data is accessed, and hence, the speed of respective applications

is improved dramatically. That is why the first few application examples

often referred to data Analytics applications. In the meantime, completely

new business processes in transactional applications are becoming

possible due to the drastically improved performance. In this context, the

corresponding SAP offering, namely, the HANA technology, supposedly

has the largest impact, because it is aligned with the broad application

portfolio of SAP, well beyond infrastructural aspects, can be combined

with the optimization of the data management (data aging) and improves

the interplay with data analytics and transactional systems.

IntroductionEinleitung

Simplified illustration

SAP – HANA and Leonardo Ecosystem Parters 2019

BW on HANA and BW/4 HANASuite on HANA & S/4HANA –

Multi-Service ProvidersSAP HANA Technology

MidmarketLarge

AccountsMidmarket

Large Accounts

MidmarketLarge

Accounts

HANA Cloud Offerings – Managed Enterprise Cloud

SAP Cloud Platform (SCP) SAP leonardo Transformation

MidmarketLarge

AccountsMidmarket

Large Accounts

MidmarketLarge

Accounts

Source: ISG 2019



44

Definition

With S/4HANA, furthermore, SAP is offering a radical simplification of the database

structures within the SAP Business Suite (Run Simple). In the meantime, with

BW/4HANA, SAP has also brought to the market a version of its Business Warehouse

that has been optimized for use along with the HANA database, and in the beginning

of 2018, also offered a renewed CRM solution with C/4HANA. Furthermore, the

provisioning of products SaaS is playing an increasingly important role, which SAP

is also underscoring with its Cloud First strategy. Because of the high percentage of

existing installations, however, the demand for competent support in the area of

on-premise services will remain high in the foreseeable future.

The timeframe for the impending migrations has been defined now by SAP with the

announcement that the maintenance and support for the SAP Business Suite versions

that were released prior to S/4HANA will be ended by 2025. Over the next few years,

this will lead to a significant increase in the demand for people with the corresponding

expertise. In view of this, the pace at which companies are still handling their migrations

appears to be quite slow, which means that bottlenecks could well happen in the

coming years. For providers offering the relevant services, this is an opportunity and a

challenge at the same time.

Introduction

Another significant point is that, with the SAP Cloud Platform (SCP), SAP is now providing a central

platform that enables both the integration within the respective system landscape within the

company, as well as the integration within environments that generally go under the name of the

Internet of Things (such as sensor-based production data, machine learning, etc.).

The SCP is therefore to be seen as a key to future innovations and plays a significant role in the

context of SAP HANA.

The following areas will be considered in connection with SAP HANA Services in this study:

BW ON HANAThe content category BW on HANA refers to those services that are aimed at the use of the

HANA database for data analytics applications and especially at the SAP Business Warehouse.

This section looks at providers that offer the these competencies for medium-sized and/or large

customers.

This includes consulting related to the of the use of in-memory technology for data analytics as

well as the implications for the system landscape.

These implications are often very significant for large accounts, because several extensive BW



55

applications are usually installed. The support for methods and procedures that are

normally used for data analytics, and those that are specific to in-memory technologies,

especially the definition of the data structures and their realization, is essential for a

successful utilization of the technology. Ultimately, the support with the implementation,

the roll-out and the subsequent operations are very important as comprehensive

competencies of a provider.

Suite On HANA & S/4HANA – Multi-Service ProviderThis segment looks at providers that possess a comprehensive solution spectrum,

ranging from strategy consulting through design and planning right up to the installation,

commissioning and the subsequent operations of the Business Suite on HANA and

S/4HANA. The focus here will be on medium-sized customers (mid-market) and on the

large customer segment.

These services not only require as a pre-requisite comprehensive knowledge of the

technologies, but also demand an in-depth knowledge of the processes and the domain as well

as the ability to draft suitable solutions for the customer situation. Furthermore, implementation

skills based on the standards specified by SAP will be necessary. Wide-ranging experience with

various pre-installation situations with regard to the system landscape are also very useful.

SAP HANA TechnologyIn this segment, providers that cover the technological aspects of HANA projects and the

provisioning of the corresponding platformand that offer the aforementioned competencies to

mid-market customers or large clients are considered. This involves strategy consulting, the choice

of hardware that is to be used (in the case of in-house operations), the provisioning of a HANA-

PaaS (where desired) and cost analysis as well as the corresponding operations concepts. Even

the provisioning and the setting up of the technical infrastructure and the support for the rollout

(Go Live) and subsequent operations are a part of this consideration. Normally, this necessitates

an intensive cooperation with SAP with regard to the specified standards and the corresponding

certification.

Definition

IntroductionISG Provider Lens™ Quadrant Report | September 2019


66

HANA Cloud Offering – Managed Enterprise CloudThese segments deal with services in the form of a managed platform as a service,

provided on the basis of SAP HANA. This cloud service also includes the corresponding

system management. This could also include the marketing of the SAP solution, namely,

SAP HANA Enterprise Cloud (SAP HEC). This section looks at providers that offer the

competencies for medium-sized or large customers.

The relevant components of the service in detail are the analysis of the requirements

for the respective application, the technical design, the implementation and ensuring

the subsequent operations. The possible complexity of the system landscape and the

resulting establishment of hybrid operations are additional challenges here. Normally, this

will necessitate an intene cooperation with SAP with regard to the specified standards and

the corresponding certification.

SAP Cloud Platform (SCP)This segment deals with services that are based on the SAP Cloud Platform (SCP), a platform that

is based on in-memory technology for the development and integration of applications. This

section looks at providers that offer the competencies for medium-sized and/or large customers.

In addition to the development of new applications, which could be located both internally and on

the cloud, the SCP also encompasses a whole range of possibilities for further development of the

existing applications and the realization of the integration scenarios (for example, hybrid cloud).

Services in this context are, on the one hand, support to the customer with using the SCP as well

as the execution of project activities by the provider for the customer. The pre-requisites for this

are in-depth knowledge of the technology and the ability to apply it suitably to the environment of

the customers. This is particularly challenging in the case of large accounts, because of the highly

complex system landscape.

Definition



77

SAP LeonardoIn this segment, we look at providers that offer the services for digital transformation,

using the SAP Leonardo framework, to realize innovative business processes

based on the HANA platform. SAP Leonardo consists of functionalities for artificial

intelligence (AI or KI in German), Machine Learning (ML), and technologies related to

blockchain and the IoT. These are offered in the form of a platform as a service based

on HANA, wherein the SAP Cloud Platform (SCP) serves as the central development

tool. The relevant skills and competencies of the provider also extend to business

transformation, domain-specific implementations and deployment on public, hybrid

and private clouds. Providers that already have considerable experience in these areas

and that have already successfully implemented projects will be listed.

Definition



88

The ISG Provider Lens™ quadrants were created using an evaluation matrix containing four segments, where the providers are positioned accordingly.

Leader

The “leaders” among the vendors/

providers have a highly attractive

product and service offering and a

very strong market and competitive

position; they fulfill all requirements

for successful market cultivation.

They can be regarded as opinion

leaders, providing strategic

impulses to the market. They also

ensure innovative strength

and stability.

Product Challenger

The “product challengers” offer a

product and service portfolio that

provides an above-average cover-

age of corporate requirements, but

are not able to provide the same

resources and strengths as the

leaders regarding the individual

market cultivation categories. Often,

this is due to the respective vendor’s

size or their weak footprint within

the respective target segment.

Market Challenger

“Market challengers” are also

very competitive, but there is still

significant portfolio potential and

they clearly lag behind the “leaders.”

Often, the market challengers

are established vendors that

are somewhat slow to address

new trends, due to their size and

company structure, and have

therefore still some potential to

optimize their portfolio and increase

their attractiveness.

Contender

“Contenders” are still lacking mature

products and services or sufficient

depth and breadth of their offering,

while also showing some strengths

and improvement potentials in their

market cultivation efforts. These

vendors are often generalists or

niche players.

Provider Classifications



99

Rising Star

Rising stars are mostly product challengers with high future potential. When receiving the “rising stars” award, such companies have a promis-ing portfolio, including the required roadmap and an adequate focus on key market trends and customer requirements. Also, the “rising stars” has an excellent management and understanding of the local market. This award is only given to vendors or service providers that have made extreme progress towards their goals within the last 12 months and are on a good way to reach the leader quadrant within the next 12-24 months, due to their above-average impact and innovative strength.

Each ISG Provider Lens™ quadrant may include a service provider(s) who ISG believes has a strong potential to move into the leader’s quadrant.

Provider Classifications (cont.)

Not In

This service provider or vendor was not included in this quadrant as ISG could not obtain enough information to position them. This omission does not imply that the service provider or vendor does not provide this service.



1010

BW on HANA and BW/4 HANA

Suite on HANA & S/4HANA – Multi-Service

Providers

SAP HANA Technology

HANA Cloud Offerings - Managed Enterprise

Cloud

SAP Cloud Platform (SCP)

SAP Leonardo Transformation

Midmarket Large Accounts Midmarket Large

Accounts Midmarket Large Accounts Midmarket Large


Accounts

abat 4 C 4 Not In 4 C 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 C 4 Not In

Accenture 4 Not In 4 MC 4 Not In 4 MC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 MC 4 Not In 4 L

All for One Group 4 Not In 4 Not In 4 L 4 PC 4 L 4 PC 4 PC 4 PC 4 PC 4 PC 4 PC 4 Not In

Allgeier 4 MC 4 Not In 4 PC 4 PC 4 PC 4 Not In 4 Not In 4 Not In 4 PC 4 PC 4 PC 4 Not In

Arvato 4 PC 4 PC 4 RS 4 PC 4 PC 4 PC 4 Not In 4 Not In 4 RS 4 PC 4 RS 4 PC

Atos 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L

Avantum 4 PC 4 PC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

AWS 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 L 4 L 4 Not In 4 Not In 4 Not In 4 Not In

Axians 4 Not In 4 Not In 4 PC 4 PC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

Bearing Point 4 Not In 4 MC 4 Not In 4 MC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 MC 4 Not In 4 Not In

4 L – Leader / 4 PC – Product Challenger / 4 C – Contender / 4 MC – Market Challenger / 4 RS – Rising Star

SAP HANA and Leonardo Ecosystem Partners - Quadrant Provider Listing 1 of 5



1111



Providers

SAP HANA Technology


Cloud






Accounts

Camelot ITLab 4 PC 4 PC 4 PC 4 PC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 L 4 L

CANCOM 4 Not In 4 Not In 4 Not In 4 Not In 4 L 4 PC 4 RS 4 PC 4 Not In 4 Not In 4 Not In 4 Not In

Capgemini 4 Not In 4 L 4 Not In 4 L 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 MC 4 L 4 L

cbs 4 PC 4 Not In 4 L 4 PC 4 Not In 4 Not In 4 Not In 4 Not In 4 L 4 L 4 Not In 4 Not In

Cisco 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

Cognizant 4 Not In 4 PC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 PC

Computacenter 4 Not In 4 Not In 4 Not In 4 Not In 4 MC 4 PC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

CubeServ 4 L 4 L 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

DATAGROUP 4 Not In 4 Not In 4 Not In 4 Not In 4 PC 4 PC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

Deloitte 4 Not In 4 Not In 4 Not In 4 MC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 MC





1212



Providers

SAP HANA Technology


Cloud






Accounts

Deutsche Telekom 4 L 4 Not In 4 L 4 Not In 4 L 4 Not In 4 L 4 Not In 4 L 4 Not In 4 MC 4 Not In

Devoteam | Alegri 4 PC 4 Not In 4 L 4 PC 4 Not In 4 Not In 4 C 4 Not In 4 PC 4 Not In 4 Not In 4 Not In

DXC 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 Not In 4 Not In

FIS 4 PC 4 Not In 4 PC 4 Not In 4 PC 4 Not In 4 Not In 4 Not In 4 PC 4 Not In 4 Not In 4 Not In

Fujitsu 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 L 4 C 4 C

GISA 4 Not In 4 Not In 4 C 4 Not In 4 C 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

Google 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 PC 4 RS 4 Not In 4 Not In 4 Not In 4 Not In

HCL 4 Not In 4 C 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

IBM 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 L 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

Infosys 4 Not In 4 PC 4 PC 4 PC 4 Not In 4 C 4 Not In 4 PC 4 Not In 4 L 4 Not In 4 PC





1313



Providers

SAP HANA Technology


Cloud






Accounts

Innovabee 4 Not In 4 Not In 4 L 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 PC 4 Not In 4 Not In 4 Not In

itelligence 4 L 4 L 4 L 4 L 4 L 4 L 4 PC 4 PC 4 MC 4 MC 4 L 4 L

KUEHBERGER IT 4 Not In 4 Not In 4 Not In 4 Not In 4 C 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

metafinanz 4 C 4 Not In 4 C 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 C 4 Not In 4 Not In 4 Not In

MHP 4 PC 4 PC 4 PC 4 C 4 C 4 C 4 Not In 4 Not In 4 C 4 PC 4 Not In 4 Not In

Microsoft Azure 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 L 4 L 4 Not In 4 Not In 4 Not In 4 Not In

Mindtree 4 Not In 4 Not In 4 Not In 4 PC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 PC 4 PC

QSC 4 C 4 Not In 4 Not In 4 Not In 4 PC 4 Not In 4 Not In 4 Not In 4 C 4 Not In 4 Not In 4 Not In

Salt Solutions 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 C 4 Not In

Scheer 4 PC 4 PC 4 PC 4 PC 4 PC 4 PC 4 C 4 C 4 C 4 C 4 PC 4 C





1414



Providers

SAP HANA Technology


Cloud






Accounts

SNP 4 Not In 4 Not In 4 MC 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

Sopra Steria 4 C 4 Not In 4 C 4 C 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

Syntax 4 L 4 PC 4 L 4 PC 4 L 4 PC 4 PC 4 PC 4 L 4 PC 4 L 4 PC

T-con 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 PC 4 Not In

TCS 4 PC 4 PC 4 PC 4 L 4 PC 4 PC 4 C 4 PC 4 PC 4 PC 4 PC 4 PC

Tech Mahindra 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 PC 4 Not In

T-Systems 4 Not In 4 L 4 Not In 4 L 4 Not In 4 L 4 Not In 4 L 4 Not In 4 L 4 Not In 4 RS

Wipro 4 Not In 4 C 4 Not In 4 Not In 4 Not In 4 PC 4 Not In 4 C 4 Not In 4 Not In 4 Not In 4 Not In




SAP – HANA and Leonardo Ecosystem Partners Quadrants


1616

SOCIAL ENTERPRISE NET-WORKING SUITES

DefinitionThe category BW on HANA refers to those services aimed at the use of the HANA database for data analytics applications and especially at the SAP Business Warehouse. This section looks at providers that offer these competencies for medium-sized customers.

This includes, to begin with, consulting covering the possibilities of using in-memory technology for data analytics as well as the implications for the system landscape. The category also covers the support for the methods and processes normally used for data analytics in general and for those that are specific to the use of in-memory technologies.

In particular, the definition of the data structures is essential for a successful utilization of the technology. Ultimately, support with the implementation, the rollout and the subsequent operations, through suitable operational concepts, is very important for the comprehensive competencies of a provider.

The main eligibility criteria are listed on the following page:

BW ON HANA & BW/4HANA – MIDMARKET

Managed Services for Midmarket



1717

� Strategy for designing the system landscape based on HANA;

� Technology competence especially for analytics;

� Experience in customer projects;

� Focus on the mid-market;

� Partnership with SAP;

� Innovations, including those related to big data.

HANA has now become the standard in the area of SAP-based Business Warehouse applications. The

predecessor version, called the Business Accelerator, which already used in-memory technology, is

rarely used any more for new installations.

With the recently introduced product BW/4HANA, SAP continues to follow the strategy of renewing

the product range with regard to the comprehensive use of all possibilities offered by HANA. Howev-

er, keeping the volume of data to be maintained in-memory within available limits using suitable data

management, and thereby achieving a sustainable cost level, still remains a major challenge. All the

leading providers offer related services as part of their respective portfolios.

For companies that run their transactional systems based on S/4HANA, another important aspect is

the use of embedded BW on these systems for the operative reporting. In this case, the replication

of this data in a reporting system, for example SAP BW, can be dispensed with in many cases, or the

volume of data that needs to be replicated can be reduced significantly. In mid-sized companies, it

is sometimes even possible to dispense altogether with a separate reporting system. This means

a significant reduction of the effort and could therefore have a significant positive impact on the

business case for the transformation to HANA. Leading providers offer the corresponding services in

this area as well.

Eligibility Criteria Observations

BW on HANA & BW/4HANA –Midmarket




1818

The following providers have retained their leading positions and, in

some cases, have even been able to consolidate it: Atos, CubeServ,

T-Systems, DXC, Syntax (formerly called Freudenberg IT), Fujitsu and

itelligence.

� Atos offers a comprehensive end-to-end offering for the design,

implementation and use of BW on HANA and BW/4HANA and can

fall back on suitable lean methods and processes, especially for

mid-sized companies.

� As a specialized provider for business intelligence with a strong

focus on the use of the corresponding SAP products, CubeServ

offers competent and comprehensive support for all levels of the

development process and the application management of BW-

applications.

� The Deutsche Telekom (TSI) offers a comprehensive end-to-end

portfolio for using BW on HANA and BW/4HANA and can also point

to a series of innovative approaches. In addition, the company also

has strong focus on the mid-market.

� DXC Technology can point to wide expertise concerning the technology and its application and is

therefore in a position to provide comprehensive support with the development and operation

of BW on HANA and BW/4HANA.

� Syntax offers a comprehensive portfolio related to the use of BW on HANA and BW/4HANA with

focus on the area of Industry 4.0, and also takes care of aspects such as system optimization, in

particular, through a suitable data management.

� Based on the high levels of competence in the area of infrastructure, Fujitsu also offers an

efficient portfolio for business intelligence applications using BW on HANA and BW/4HANA.

� In addition to the comprehensive technological competence relating to BW on HANA and

BW/4HANA, itelligence can also point to the content-specific consultancy based on reference

solutions as one of its major strengths.

Observations (Cont.)


BW on HANA & BW/4HANA –MidmarketISG Provider Lens™ Quadrant Report | September 2019


1919

ATOS

Lean approaches, especially for the mid-market: Attention is paid to the concerns and requirements of the medium-sized market through suitable lean approaches such as an agile project methodology and the development of models for an easy-to-use reporting, supported by corresponding demo-landscapes. In addition, there are so-called proof-of-concept packages, consisting of a fixed and defined content and technical scope suited especially for defining the basic solutions for medium-sized companies.

Data management aspects considered: An integral part of the portfolio is the definition and implementation of a comprehensive data management with corresponding limitation of the data versions that are to be maintained as up to date in each case (data aging).

References among mid-sized companies: In addition, Atos also has numerous references among mid-sized German companies.

StrengthsCompetency related to technology and methodology: In the area of BW on HANA & BW/4HANA, Atos can point to comprehensive technological competence both for the transition to aHANA-based analytics landscape as well as the further development of an existing landscape. The offering of methods and procedures includes all the relevant stages, starting from the conceptualization (including. data modeling and development of a suitable system strategy) through the implementation (including design and development of efficient reports and inclusion of external data) right up to the operations, which is supported by a BW on HANA dashboard that has been developed exclusively for the purpose.

Innovative developments: In addition to established topics, the portfolio also takes into consideration a whole series of future-oriented developments. This also includes forecast methods based on approaches such as predictive maintenance and aspects related to the IoT, such as the inclusion of machine data that is recorded directly in the concerned process. A standardized link with the cloud-based, open IoT operating system MindSphere also exists. Furthermore, the link with SAP Leonardo is being developed in cooperation with SAP in areas such as machine learning.

Atos is a provider of IT services for both infrastructure as well as applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted an annual revenue of approximately €12.7 billion in 2017. In the area of analytics, Atos has a comprehensive portfolio with BW on HANA or BW/4HANA as essential components. Even the recent technological developments such as machine learning or the IoT are taken into consideration here. In addition, Atos is also capable of looking at aspects specific to BW on HANA in a holistic manner, and can factor in the implications for optimizing the entire system architecture within the given company into the conceptualization and implementation. In view of a successful cost management in the area of analytics, the last pointis especially important.

Overview



2020

ATOS

Atos offers a comprehensive end-to-end offering for the design, implementation and use of BW on HANA

and BW/4HANA and can fall back on suitable lean methods and processes, especially for

mid-sized companies.

2019 ISG Provider Lens™ Leader

A specific portrayal of the existing offering with focus on lean approaches is recommended, to give a better understanding especially to medium-sized companies amid the vast range of technological and methodological aspects.

The positioning of services related to BW on HANA and BW/4HANA in relation to the comprehensive analytics offering called Codex is not easy to understand and should be described with greater clarity. The SAP 4 Codex initiative that has been started is a first step in this direction.

Challenges



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CUBESERV

Cloud Transformation competency: The transformation of the analytics applications to the cloud, based primarily on the corresponding SAP offerings such as SAP Cloud Analytics, is a part of the portfolio. In addition, custom-made business solutions are offered in a cloud-based manner, such as a pre-defined HR analytics cloud content.

Focus on innovation: Innovative approaches such as predictive analytics, process mining or machine learning are supported in a suitable manner.

Portfolio suited to medium-sized companies: The portfolio also includes offerings for the operation of analytics applications of medium size and hence makes the comprehensive SAP competence available even to mid-sized companies.

CubeServ is a company that specializes in business intelligence, advanced analytics and information management, with a regional focus on the DACH area. The headquarters is located in Rapperswil in Switzerland. Cubeserv primarily offers support for SAP products; there is comprehensive expertise and many years of experience in implementation of all aspects of BW on HANA and BW/4HANA and similar products such as Business Objects, Lumira or Crystal Reports.

Overview

StrengthsComprehensive competence in methodologies: CubeServ has a comprehensive portfolio of methods and procedures, supported by suitable templates, check lists, etc. The focused use of in-house and SAP tools enables efficient project execution for both consulting as well as for the implementation. The CubeServ portfolio also includes the use of all the SAP components that are relevant to business intelligence, besides Basis BW on HANA and BW/4HANA.

Standard solutions for specific functional areas: The technological foundation is extended by the addition of pre-defined and standardized business solutions, for example for HR or the supply chain. Furthermore, the CubeServ offering is clear and transparent to the customer thanks to the standardized service packages and hence, it enables planning for concrete projects.

Integration with Desktop-technology: With the CubeServ Analysis Office Report Book that has been developed in-house, the company offers an efficient solution for integrating analytics applications with Microsoft Excel.



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CUBESERV

As a specialized provider for Business Intelligence with strong focus on the use of the corresponding

SAP products, CubeServ offers competent and comprehensive support for all levels of the

development process and application management.


One consequence of the focus on business intelligence is that the further development of the overall system landscape outside of BW is very limited in scope.

Function specific expertise is offered for a few selected areas; there is need for catching up outside of HR and supply chain.

Challenges



2323

DEUTSCHE TELEKOM (TSI)

The Deutsche Telekom offers a comprehensive end-to-end portfolio for

using BW on HANA and BW/4HANA and can also point to a series of

innovative approaches.

ChallengesThe portfolio focuses on platform-related and technical aspects of HANA-based solutions for business intelligence. Strengthening the content-related competence with respect to data models and data content, for example, through suitable function-specific reference models, is advisable.

For mid-sized companies, the extensive and complex service offering is not easy to understand. Suitable and lean standard packages for analysis and implementation should be offered.

StrengthsHigh level of competence in technology and methods: The portfolio of the Deutsche Telekom in this area offers a large number of tools, assessments and workshops starting from a so-called HANA Ready Assessment for BW, for all levels of the decision and development process. Comprehensive aspects of the system architecture are also covered in a competent manner, including data volume management as an instrument for making the respective systems manageabele through the use of data tiering, near-line storage and archiving. The company can point to several years of experience in these areas.

Optimization of the entire system landscape: The company considers the possible optimizations in the context of a HANA-based system landscape for business intelligence, including the use of embedded BW on the respective S/4HANA transaction systems for operational reporting. This is particularly important in medium-sized companies, because the volume of data maintained in the BW can be limited in this manner, and the accompanying costs can be minimized.

Impressive offer of visualization for the reporting: High-performance standard solutions using dashboards for visualizing the reporting are also part of the portfolio.

Strong focus on innovative approaches: Innovative areas such as predictive analytics are supported through corresponding concepts and also by R&D labs. The linking with IoT-components, such as for the integration of sensor-based data recording in business intelligence solutions, is also part of the portfolio.

The Deutsche Telekom AG is the largest telecommunications company in Europe, located in Bonn. The company is an important provider of IT services in the European market, and particularly in the German market, and especially for HANA services with BW on HANA and BW/4HANA as essential components. Starting from the strong competency in the infrastructure and platform segment, application-related services are offered for all levels of the development process and even for application operations. A special focus is on the mid-sized companies that have been surveyed.

Overview




2424

DXC

Big Data Integration and innovations as important components of the portfolio: The company takes big data into consideration, both for the including external data volumes as well as for the data management. Some examples are data volume management using Hadoop and query management using SAP HANA VORA. Known open source components are included in a convincing manner. Innovative topics such as predictive analytics and the IoT are also covered.

Testing system landscape with all the relevant scenarios: The available testing system landscape covers components in a comprehensive manner, and also covers the implementation as part of a managed cloud.

StrengthsImpressive portfolio of methods and technologies: In the area of BW on HANA and BW/4HANA, DXC has a broad offering of methods and procedures (DXC global method for strategy and planning), which also take data management (archiving, data tiering, use of near-line storage) into account in addition to the system design. During the implementation, DXC also offers other front-ends that are available in the market, besides the standard SAPproducts. Numerous offerings are available for supporting the system operations, such as BW Housekeeping or even BW Testing as a Service.

Analytics Consulting Service with clear reference to business aspects: The portfolio is not restricted to just the technology-driven aspects, but also has a strong focus on comprehensive analytics consulting services, and the needs of the concerned businesses occupy center stage.

DXC Technology is complete provider of IT services (infrastructure, consulting, implementation and operational support) with global operations, and with a strong presence in the DACH region. The company came into existence 2017 through the merger of the enterprise services vertical of Hewlett Packard Enterprise with the Computer Sciences Corporation (CSC). It employs 140,000 people throughout the world and posted revenues of US $24.6 billion in 2018. The SAP portfolio is one of the core areas in the DXC portfolio, and BW on HANA and BW/4HANA in the context of business intelligence plays a significant role here. Care is taken to ensure adequate scalability, so that the solutions are suited both for the mid-market segment as well as for the large accounts segment.

Overview



2525

DXC

Due to the vast expertise related to technology and applications, DXC Technology can provide comprehensive support with the use of BW on HANA and BW/4HANA through

its portfolio.


The overall offering is not easy to comprehend because of its variety. The vast number of questions and design and tool decisions that need to be taken could be managed better through pre-defined standard packages, especially for mid-sized companies.

The public representation of the offerings and solutions changes without any evident reason while shifting from German to English. In mid-sized companies especially, this brings in some uncertainty on whether or not the local organization has the necessary competences.

Challenges



2626

SYNTAX (FIT)

Syntax offers a comprehensive portfolio related to the use of BW on HANA and BW/4HANA with focus on the area of Industry 4.0, and also takes care of aspects such as system optimization, in

particular, through a suitable data management.

ChallengesThe more pronounced use of reference models for analytics-applications, such as for financial reporting, would help make the conceptualization phase in the projects even more efficient. On the whole, the content-related aspects should be emphasized more strongly in the analytics.

The extent to which the corporate takeover of FIT by Syntax will cause uncertainty over the long-term positioning of the company, especially amongst mid-sized companies, remains to be seen.

StrengthsIn-depth expertise, especially for manufacturing-intensive companies: Syntax has pronounced, deep-reaching knowledge of the Business Warehouse requirements, especially in relation to Industry 4.0 in the manufacturing industry. The integration of data from the process management level through MII is an important part of the portfolio and also serves as the basis for predictive analytics approaches. The corresponding services are also offered as pre-defined packages (IoT as a service), which is an attractive option, especially for mid-sized companies with limited resources.

System strategy as integral part of the portfolio: The service portfolio also includes system design under an overall HANA concept, in addition to the methods and procedures for the respective analytics application. In this context, the use of the embedded BW for operative reporting directly from the transactional S/4-HANA systems is supported consistently.

Focus on aspects of data management: In system design and operations, the company gives due consideration to data management. Thus, data aging solutions, as well as information lifecycle management solutions, are supported in a competent manner, and an important contribution is made to the cost management, especially in the case of companies belonging to the mid-segment.

Incorporation of Big Data: Syntax has a clear concept for including big data in the concerned analytics application. The integration of Hadoop for managing larger data volumes is given prominence.

Before2019, Syntax (formerly Freudenberg IT) was the in-house IT service provider of the Freudenberg-Group, which, as a global technology company, delivers products, solutions and services for several segments, mainly in the automotive, mechanical engineering, textile, construction and telecommunications sectors. The company was taken over by the company Syntax, which is located in Canada. The acquisition is expected to open up several avenues for growth. Within the Syntax portfolio, the SAP product line, and in particular the applications related to production, have a special focus. This also applies to the areas of business intelligence with services for BW on HANA and BW/4HANA.

Overview




2727

FUJITSU

Fujitsu is a globally active and complete provider of IT services. Its original portfolio with a focus on infrastructure services and the corresponding hardware in the previous years has been extended toward application-related services. The company, which was established in 1923, has its hea quarters in Tokyo and employs 140,000 people throughout the world, which together helped revenues of €39 billion in 2018. There is a significant emphasis on SAP-related services and on HANA. Even the presence in the DACH region was increased significantly in recent years, making Fujitsu an important player in this segment.

Overview

StrengthsComprehensive expertise with a special focus on manufacturing-intensive companies: In terms of content, Fujitsu can provide specific expertise for BW applications in the areas of process-oriented and discrete manufacturing, retail and the public sector. Fujitsu itself has departments in the manufacturing industry, giving the company particularly impressive expertise in the area. Among other things, it also boasts of a best practice for predictive analytics, including maintenance aspects. In addition, Fujitsu also offers support through data scientists for analytics-applications with BW on HANA and BW/4HANA.

High level of competency in methods: Fujitsu has a well-developed procedural model regarding governance and strategy for business analytics, which is well in keeping with the specifics of the respective customers. This model is the basis for being able to offer a validated roll-out of analytics-applications to the pharmaceuticals industry as well.

Support for various options for the system strategy: Fujitsu is not fixed on just one deployment model, but supports on-premise solutions, cloud-based and hybrid approaches as well.

Big Data aspects considered: In addition to traditional analytics topics, the company also considers aspects pertaining to big data. Fujitsu offers a comprehensive platform for the data management, under the name Data Lake.

Standard solution for reporting from transactional system: For the option of realizing the operative reporting without data replications, directly from a transactional S/4HANA-system, Fujitsu offers a separate S/4HANA BI template along with pre-defined reports for the various specialized divisions of a company.



2828

FUJITSU

Based on the high levels of competence in the area of infrastructure, Fujitsu also offers an efficient portfolio

for business intelligence applications using BW on HANA and BW/4HANA.

The offering appears to be somewhat heavy on the infrastructure, at least in the representation. The BW application aspects still need to be detailed, for example through suitable innovations. The suitability of the best practices, especially for mid-sized companies, should be enhanced through defined packages or managed services.

The basic underlying strategy for big data should be developed even more strongly, with regard to the use of external platforms, such as Hadoop. Furthermore, the available competences for data management should be presented more clearly, for instance, through a summary representation, or as part of a general data-aging concept.


Challenges



2929

ITELLIGENCE

View of the respective system landscapes: The broad range of competencies allow itelligence to keep the overall system strategy within sight in concrete project situations, and use the possibilities offered by SAP optimally within these considerations. One example is the clear-cut concept for using embedded analytics from the respective HANA-based transactional systems.

Clear focus on the user interface: SAP Fiori is used as the user interface to enable the respective users to perform the analyses (from BI) within the concrete functionality that is provided, as well as carry out the actions (in the transactional system) on one common screen. This is a smart application of the available technologies, which places the user’s view of the business in the foreground.

StrengthsComprehensive expertise with good organization of the services offered: itelligence has extremely comprehensive expertise in all functional areas that are relevant to business intelligence with BW on HANA and BW/4HANA. The procedural model of itelligence goes well beyond the technical view, because the desired application scenarios are kept well in focus during the design. For the preliminary phases or the strategy finalization phase, standard consulting packages are offered in the so-called Addstore. This is especially useful for mid-sized companies to arrive quickly at a suitable road map.

Reference solutions and innovative approaches: itelligence has a whole range of functional reference solutions for analytics. In addition, innovative approaches such as predictive analytics are also supported, and the corresponding expertise through data scientists is available. In addition, a series of applications using SAP Cloud Analytics is also available.

The itelligence AG is an IT-service provider that concentrates essentially on the SAP product line, offering both project business (design, implementation, roll-out) as well as application management, the latter predominantly as managed services. The company is located in Bielefeld and recorded revenues of about €900 million in 2018 with approximately 7,000 employees. itelligence belongs to the NTT Data Group and, within the group covers a large part of the European SAP business. The company is also represented in Asia and North America. Despite the stated focus on mid-sized companies, the itelligence AG is also suitable for larger companies.

Overview



3030

ITELLIGENCE

The company could pay more attention to big data and emphasize it more strongly in outward representations.

The company could pay more attention to big data and emphasize it more strongly in outward representations.


Challenges



3131


DefinitionThe content category BW on HANA refers to those services, which are

aimed at the use of the HANA database for data analytics applications

and especially at the SAP Business Warehouse. This section looks at

providers that offer the competencies for large customers.

This includes, to begin with, the consultation over the technological

possibilities of in-memory technology for data analytics as well as

the implications for the system landscape. These implications are

often very significant for large accounts, because several extensive

BW applications are usually installed. Support with the methods and

processes that are normally used for data analytics in general and with

those that are specific to the use of in-memory technologies, especially

the definition of the data structures and their realization, are essential

for a successful utilization of the technology. Ultimately, the support

with the implementation, the roll-out and the subsequent operations,

such as through suitable operational concepts, is very important for the

comprehensive competencies of a provider.


BW ON HANA & BW/4HANA – LARGE ACCOUNTS

Managed Services for Large AccountsISG Provider Lens™ Quadrant Report | September 2019


3232


� Technology competence especially for analytics;


� Focus on large accounts;

� Partnership with SAP;

� Innovations, such as with respect to big data.

HANA has now become the standard in the area of SAP-based Business Warehouse applications.

The previous version, called the Business Accelerator, which already used in-memory technology, is

hardly used any more for new installations.

With the recently introduced product BW/4HANA, SAP continues to follow the strategy of renew-

ing the product line with regard to the comprehensive use of all possibilities offered by HANA.

However, keeping the volume of data that is to be maintained in-memory within limits through

suitable data management, and thereby achieving a sustainable cost level, still remains a major

challenge. This is an important factor that needs to be considered during the transformation to a

HANA-based system landscape in the case of large companies, most of which have extremely large

data volumes. All the leading providers offer the corresponding services as part of their respective

portfolios.

For companies that run their transactional systems based on S/4HANA, another important aspect

is the use of embedded BW on these systems for the reporting. In this case, the replication of this

data in a reporting-system such as a SAP BW can be bypassed, or at least the extent of the data

that is to be replicated can be reduced considerably. This, in turn, means a significant reduction

of the effort and could therefore have a significant positive impact on the business case for the

transformation to HANA Leading providers offer the corresponding services for this area as well.


BW on HANA & BW/4HANA – Large Accounts




3333

The following providers have retained their leading position and in


T-Systems, DXC, Fujitsu and itelligence. Furthermore, Capgemini

has also joined in as a leader with an impressive portfolio related to

Business Intelligence, based on HANA.

� The following providers have retained their leading position and, in


T-Systems, DXC, Fujitsu and itelligence. Furthermore, Capgemini has

also joined in as a leader with an impressive portfolio related to

business intelligence, based on HANA.

� Atos offers a comprehensive end-to-end offering for the design and

use of BW on HANA and BW/4HANA and can fall back on suitable

lean methods and processes, especially for mid-sized companies.

� Capgemini is an efficient, complete services provider for HANA-based

analytics applications with high technological competence and

flexible delivery models. Regarding BW on HANA and BW/4HANA,

the business-intelligence strategy of a "insights-driven organization" is a significant point in the

portfolio.

� As a specialized provider of business intelligence with strong focus on the use of the corre-

sponding SAP-products, CubeServ offers competent and comprehensive support for all levels of

the development process and the application management of BW applications.

� T-Systems offers a comprehensive end-to-end portfolio for using BW on HANA and BW/4HANA

and can also point to a series of innovative approaches. In addition, the company also has

strong focus on the mid-market.

� DXC Technology can point to wide expertise concerning the technology and application and is

therefore in a position to provide comprehensive support with the development and operation

of BW on HANA and BW/4HANA.

� Based on the high levels of competence in the area of infrastructure, Fujitsu also offers an

efficient portfolio for business intelligence applications using BW on HANA and BW/4HANA.

� In addition to its comprehensive technological competence relating to BW on HANA and

BW/4HANA, itelligence can also point to the content-specific consultancy based on reference

solutions as one of its major strengths.



BW on HANA & BW/4HANA – Large AccountsISG Provider Lens™ Quadrant Report | September 2019


3434

ATOS

Innovative developments: In addition to established topics, the portfolio also takes into consideration a whole series of future oriented developments. This includes both approaches that are based on forecasting methods such as predictive maintenance as well as on aspects related to IoT such as the inclusion of machine data that is captured directly. A standardized link with the cloud-based, open IoT operating system MindSphere also exists. Furthermore, the link with SAP Leonardo is being developed in cooperation with SAP for topics such as machine learning.

Data management aspects considered: The portfolio includes a specific offering for strategic data management, which helps in developing intelligent housekeeping solutions for large data volumes that are very common, especially among the large accounts, and hence in limiting the concerned costs. The company also offers concepts for data aging within the respective BWs and combined usage with dig data appliances such as Hadoop.

Use of the SAP Cloud Platform (SCP) in the context of analytics: For the integration of external data sources and other systems, Atos is already using the SAP Cloud Platform (SCP) and is able to go along with the tendency toward consolidation of software providers, which is a commonly observed trend among large accounts.

StrengthsCompetency related to technology and methodology: In the area of BW on HANA and BW/4HANA, Atos can point to comprehensive technological competence both for the transition to a HANA-based analytics landscape as well as for the further development of an already existing landscape. The offer of methods and procedures includes all the relevant stages, starting from the conceptualization (such as data modeling, development of a suitable system strategy) through the implementation (such as design and development of efficient reports and inclusion of external data) right up to the operations, which is supported by a BW on HANA Cockpit that has been developed exclusively for the purpose.

Atos is a provider of IT services for both infrastructure and applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted revenues of approximately €12.7 billionin 2017. In the area of analytics, Atos has a comprehensive portfolio with BW on HANA or BW/4HANA as essential components. The latest technological developments such as machine learning and the IoT are taken into consideration here in an impressive manner. Atos is also capable of looking at aspects that are specific to BW on HANA in a holistic manner and can factor in the implications for optimizing the entire system architecture within the given company into the conceptualization and implementation. For large accounts, most of which have a SAP system landscape with significant complexity, Atos offers a comprehensive strategy consulting, which also takes into account the existing third-party solutions and the relevant open source components such as Hadoop, Spark, etc. in a suitable manner.

Overview



3535

ATOS

Atos provides a comprehensive end-to-end offering for the design, implementation and use of BW on HANA and BW/4HANA and is capable of covering

the relevant innovative topics in a very competent manner.

The positioning of services related to BW on HANA and BW/4HANA in relation to the comprehensive analytics offering called Codex is not easy to understand and should be described with greater clarity. The SAP 4 Codex initiative that has been started is a first step in this direction.

Due to the various innovative topics and the multitude of options for linking BW on HANA with other applications, the portfolio is naturally very complex, and it would be useful to master it, for instance, by describing typical solution scenarios for frequently encountered customer situations.


Challenges



3636

CAPGEMINI

Capgemini is a high-performance, complete provider for HANA-based analytics applications

with high technological competence and flexible delivery models.

ChallengesThe company needs to give more attention to the optimization of the overall system architecture through the best possible utilization of the possibilities offered by HANAon.

The company should expand the availability of on-shore resources with in-depth expertise for HANA-based business intelligence applications.

StrengthsComprehensive portfolio of methods and procedures: Capgemini offers a comprehensive portfolio for the development, implementation and operation of applications for BW on HANA and BW/4HANA. The company has a wide catalog of methods and procedures, which are augmented by suitable templates, check lists, etc. Furthermore, industrialized processes are also used, such as the standardized and well-planned development of reports and dashboards.

Flexible Delivery: Flexible delivery-models using on-shore, near-shore and off-shore resources are used, contributing to cost optimization.

Impressive offering for visualizing reports: For large accounts, the offering of a Digital Control Room is particularly interesting. This visualizes the results of the business analytics in a manageable way and can therefore be used as a tool to support decision making at the management levels.

Optimizing the data management for cost optimization: Capgemini supports data volume management with a refined, so-called Multi-Temperature Data Model and thereby ensures the necessary limitation of the costs for analytics applications.

Integration of Big Data: Capgemini has a center of excellence (CoE) especially for big-data, which also covers the integration of other frameworks such as Hadoop in a competent manner.

Capgemini is a complete IT services provider with global operations and headquarters in France. The company employed more than 200,000 people in 2018and reported revenues about €13.2 billion in 2018 . IT services related to the SAP product line form a major focus area at Capgemini, whereby all aspects of the design and development are covered, right from implementation up to the application operations. Owing to its European roots, Capgemini traditionally has a strong focus on the European market and in Germany. Applications based on SAP BW on HANA and BW/4HANA are core components of the portfolio business intelligence strategy "insights-driven Organization.”

Overview




3737

CUBESERV

As a specialized provider of business intelligence with strong focus on the use of the corresponding

SAP products, CubeServ offers competent and comprehensive support for all levels of the

development process and application management.

ChallengesOne consequence of the focus on business intelligence is that the further development of the overall system landscape outside of BW is very limited in scope.

As a highly specialized mid-sized consulting firm, taking on the responsibility for extensive projects for large accounts is still a challenge for CubeServ.

Function-specific expertise is offered for a few selected areas:

There is need for catching up outside of HR and the supply chain.StrengthsComprehensive competence in methodologies: CubeServ has a comprehensive portfolio of methods and procedures supported by suitable templates, check lists, etc. The focused use of in-house and SAP tools enables efficient project execution for both consulting as well implementation. The CubeServ portfolio also includes the use of all the SAP components that are relevant to business intelligence, in addition to Basis BW on HANA and BW/4HANA. This comprehensive expertise makes CubeServ attractive to large accounts, which often use a large number of SAP products in this context.

Standard solutions for specific functional areas: The technological basis is extended by the addition of pre-defined and standardized business solutions, such as for HR or the Supply Chain. Furthermore, the CubeServ offering is clear and transparent to the customer thanks to the standardized service packages and hence, it enables planning for concrete projects.

Integration with Desktop-technology: With the CubeServ Analysis Office Report Book that has been developed in-house, the company offers an efficient solution for integrating analytics applications with Microsoft Excel.

Cloud Transformation competency: The transformation of the analytics applications to the Cloud, based primarily on the corresponding SAP offerings such as SAP Cloud Analytics, is a part of the portfolio. In addition, custom-made business solutions are offered in a cloud-based manner, including pre-defined HR analytics cloud content.

Focus on innovation: Innovative approaches such as predictive analytics, process mining and machine learning are supported in a suitable manner.

CubeServ is a company that specializes in business intelligence, advanced analytics and information management, with a regional focus on the DACH countries. The headquarters is located in Rapperswil in Switzerland. CubeServ primarily offers support for SAP products; there is comprehensive expertise and many years of experience in implementation for all aspects of BW on HANA and BW/4HANA and similar products such as Business Objects, Lumira and Crystal Reports.

Overview




3838

T-SYSTEMS

Impressive offering of visualization for the reporting: High-performance standard solutions for dashboards for visualizing the reporting are part of the portfolio.

Strong focus on innovative approaches: Innovative areas such as predictive analytics are supported through corresponding concepts and also by R&D labs in part. Big data aspects are taken into consideration suitably during the analysis and design itself. For the latter, standardized solutions are available for linking open source components such as Hadoop.

Inclusion of IoT: The inclusion of data that is captured through IoT components in business intelligence solutions is an integral part of the portfolio. Since T-Systems also has a very efficient IoT portfolio, this is a special strength, especially in the context of large accounts.

StrengthsHigh level of competency in technology- and methods: The portfolio of T-Systems in this area offers a large number of tools, assessments and, starting from a so-called HANA Ready Assessment for BW, for all levels of the decision and development process. Here, even comprehensive aspects of the system strategy are covered in a competent manner, for example the data volume management is used as an instrument for making even complex installations of large customers more manageable through data tiering, the use of near-line storage and archiving. The company can point to several years of experience in these areas.

Optimization of the entire system landscape: The possible optimizations in the context of a HANA- based system landscape for business intelligence are considered, including the use of embedded BW on the respective S/4HANA transaction systems for the operational reporting. In this way, the volume of data that is to be maintained in the BW and the complexity of the system landscape is kept under limits, which leads to further simplifications in the application operations and significant cost savings, especially in the case of large accounts.

T-Systems, the ICT service provider, is the largest customer vertical of the Deutsche Telekom, located in Bonn. The company is an important provider of IT services in the European market, and particularly in the German market, and especially for HANA services with BW on HANA and BW/4HANA as essential components. Starting from the strong competency in the infrastructure and platform segment, application-related services are offered for all levels of the development process and even for application operations. The company has several years of experience with the conceptualization and operation of complex system landscapes for large accounts.

Overview



3939

T-Systems offers a comprehensive end-to-end portfolio for using BW on HANA and

BW/4HANA and can also fall back on a series of innovative approaches.

T-SYSTEMSChallenges

The portfolio focuses on platform-related and technical aspects of HANA-based solutions for business intelligence. Strengthening the competence with respect to data content, for example through suitable function-specific reference models, is advisable.

Other innovative approaches such as machine learning or process mining should be given more importance in the business intelligence portfolio.




4040

DXC

DXC Technology is complete provider of IT Services (infrastructure, consulting, implementation and operational support) with global operations, and a strong presence in the DACH region. The company came into existence 2017 through the merger of the Enterprise Services unit of Hewlett Packard Enterprise with the Computer Sciences Corporation (CSC). It employs 140,000 employees throughout the world and posted revenues of US $24.6 billion in 2018. The SAP portfolio is one of the core areas of DXC, and BW on HANA and BW/4HANA in the context of business I=intelligence plays an important role here. Care is taken to ensure adequate scalability, so that the solutions are suited both for the mid-market segment as well as large accounts.

Overview

StrengthsImpressive portfolio of methods and technologies: In the area of BW on HANA and BW/4HANA, DXC has a broad offer of methods and procedures (the DXC global method for strategy and planning), which also take data management (archiving, data tiering, use of near-line storage) into account in addition to the system design. In this way, DXC can also contribute in a competent manner toward the efficient management of large BW installations for large accounts.

Support for various front-ends that are available in the market: During implementation, DXC also offers other front-ends that are available in the market, besides the standard SAP products. Numerous offerings are available for supporting the system operations, such as BW Housekeeping or even BW Testing as a Service.

Analytics Consulting Service with clear reference to business aspects: The portfolio is not restricted to just the technology-driven aspects, but also has a strong focus on comprehensive analytics consulting services, whereby the aspects that are driven by the concerned businesses occupy center stage.

Big Data Integration and innovations as important components of the portfolio: The aspects related to Big Data are taken suitably into consideration, both for the including the external data volumes as well as for the data management. Some examples are the Data Volume Management using Hadoop and the Query Management using SAP HANA VOEA. In this way, even the known open source components are included in a convincing manner. This is a major advantage, especially for large accounts with their typical large data volumes. Even innovative topics such as predictive analytics and IoT are also covered.

Testing system landscape with all the relevant scenarios: The available testing system landscape covers the said components in a comprehensive manner, and also covers the implementation as part of a managed cloud.



4141

DXC

The representation of offers and solutions seems to be cluttered, on the whole. Thus, for instance, in the web presence, there is an inexplicable switch from German to English, without any obvious reason. The resulting question of whether even the local organization has the necessary competences, is obvious, especially in the case of large accounts, with their vast and varied requirements.

Due to the vast expertise related to technology and applications, DXC can provide comprehensive

support with the use of BW on HANA & BW/4HANA through its portfolio.


Challenges



4242

FUJITSU

Coverage of all deployment-options: Fujitsu is not fixed on just one deployment model, but supports on-premise solutions as well as cloud-based and hybrid approaches.

Integration of big data: In addition to traditional analytics, aspects pertaining to big data are also considered. Fujitsu offers a comprehensive platform for the data management here, under the name Data Lake.

Solution for fraud prevention: One specialty, which tends to be significant for large accounts, is an analytics-based solution for fraud prevention (alert monitoring, data mining and analysis of frauds).

Standard solution for reporting from the transactional system: For the option of reporting without data replication, and directly from a transactional S/4HANA system, Fujitsu offers a separate S/4HANA BI template along with pre-defined reports for the various specialized divisions of a company.

StrengthsComprehensive expertise with a special focus on manufacturing-intensive companies: Fujitsu can provide specific expertise for BW applications in the areas of process-oriented and discrete manufacturing, retail and the public sector. Fujitsu itself has manufacturing units, and that translates to impressive expertise in this area. It also boasts of a best practice for predictive analytics, including for maintenance aspects. In addition, Fujitsu also offers support through data scientists for analytics applications with BW on HANA.

Impressive procedural model for large accounts: Fujitsu has a well-developed procedural model that is especially suitable for large accounts in terms of governance and strategy for business analytics, which focuses on the specific needs of customers in a suitable manner. This model is the basis for being able to offer a validated roll-out of analytics applications to the pharmaceuticals industry, most of which are also large accounts.

Fujitsu is a global active provider of IT services, and its original portfolio with focus on infrastructure services and the corresponding hardware in the previous years has been extended enormously toward application-related services. The company, which was established in 1923, has its headquarters in Tokyo and employs 140,000 people throughout the world. It reported revenues of about €39 billion in 2018.There is significant emphasis on SAP-related services and on HANA. The presence in the DACH region was increased significantly in recent years, making Fujitsu an important player in this segment.

Overview



4343

FUJITSU

Based on the high levels of competence in the area of infrastructure, Fujitsu also offers an efficient portfolio for business intelligence

applications using BW on HANA.

The offering appears to be somewhat heavy on the infrastructure, at least in the representation; the BW application aspects still need to be detailed, for example, through suitable innovations.The basic underlying strategy for dig data should be developed even more strongly, with regard to the use of external platforms, such as Hadoop. Furthermore, the available competences for data management should be presented more clearly, for instance, through a summary representation, for example, as part of a general data-aging concept. These skills and competencies are interesting especially for large accounts and the extensive data volumes that are encountered frequently there.


Challenges



4444

ITELLIGENCE

View of the respective system landscapes: The broad range of competencies allow itelligence to keep the overall system strategy within sight in concrete project situations, and optically use the possibilities offered by SAP. One example is the clear-cut concept for using embedded Aaalytics from the respective HANA-based transactional systems. This is of special interest to large accounts, most of which have very complex system landscapes and therefore need to keep a constant lookout for possible optimizations.

Attractive solution for visualizing the reporting for management: The offer of a Digital Boardroom, that is, a highly efficient and powerful visualization solution for the results from business intelligence applications, makes it possible to present up-to-date results from BW on HANA and BW/4HANA in a manner that is suitable for the top management, and is of particular interest to companies with large management teams.

Clear focus on the user interface: SAP Fiori is used to enable the respective users to perform the analyses (from BI) within the concrete functionality that is provided, as well as carry out the actions (in the transactional system) on one common screen. This is a smart application of the available technologies, which places the user view of the business in the foreground.

StrengthsComprehensive expertise with good organization of the services offered: itelligence has extremely comprehensive expertise in all functional areas that are relevant to business intelligence with BW on HANA and BW/4HANA. The procedural model of itelligence goes well beyond the technical view, because the desired application scenarios are kept well in focus during the design. For the preliminary phases and the stragegy finalization phase, in the so-called Addstore, the company also offers standard consulting services.

Reference solutions and innovative approaches: itelligence has a whole range of functional reference solutions for analytics. In addition, innovative approaches such as predictiveaAnalytics are also supported, and the corresponding expertise thorugh data scientists is available. In addition, a series of applications using SAP Cloud Analytics is also available.

The itelligence AG is an IT service provider that concentrates on the SAP product line, offering project design, implementation and roll-out as well as application management, the latter predominantly as managed services. The company is located in Bielefeld and recorded revenues of about €900 millionin 2018 with approximately 7,000 employees. itelligence belongs to the NTT Data Group and within the group, covers a large part of the European SAP business. The company is also represented in Asia and North America. Despite the proclaimed focus on mid-sized companies, the itelligence AG is also suitable for larger companies.

Overview



4545

The comprehensive technological competence with respect to BW on HANA and BW/4HANA enables

itelligence to develop powerful business intelligence applications, which are centered around the users.

ITELLIGENCE

The company needs to present, with greater emphasis, the clear understanding of the positioning of big data in the context of SAP HANA and BW/4HANA and the resulting skills and competencies for making big data usable.


Challenges



4646


DefinitionThis segment looks at providers that possess a comprehensive solution

spectrum, ranging from strategy consulting through design and

planning right up to the installation, commissioning and the subsequent

operations of the Business Suite on HANA and S/4HANA. The focus here

will be on medium-sized customers (mid-market).

These services not only demand a sound understanding and knowledge

of the technologies as a pre-requisite, but also require in-depth

knowledge of processes and the domain as well as the ability to design

suitable solutions for the given customer situation. Furthermore,

implementation skills based on the standards that have been specified

by SAP will be necessary. Wide-ranging experience with various starting

situations related to to the system landscape are also very useful.


SUITE ON HANA & S/4HANA – MULTI- SERVICE PROVIDERS – MIDMARKET

Managed Container as a ServiceISG Provider Lens™ Quadrant Report | September 2019


4747


� Technology competence especially for Business Suite and S/4HANA;

� Competence in designing business processes;



� Partnership with SAP.

In the multi-service provider segment, like in the HANA technology segment, the need for develop-

ing a road map for the HANA transformation for the given customers is a core topic. The vast and

varied possibilities of HANA-based system landscapes, the rapid pace of innovation at SAP with

the continued development of the product line, the end of maintenance support for the existing

products in 2025, and the significant expenses that may be expected during the transformation are

key parameters here and demand attention.

Regardless of the model that is chosen in each individual case, that is, regardless of whether one

selects the greenfield approach or an upgrade of the existing system landscape, the question of

what methods and procedures are to be used and the available tools is highly relevant in terms of

the costs and effort that may be expected. The providers that are active in this segment are doing

a good job in many cases by developing their own tools, in addition to using the standard tools

provided by SAP itself, to close the existing gaps.

As mentioned already in the section on the HANA technology, especially in the case of mid-sized-

companies, a greenfield approach is selected relatively more often. During the roll-out, if the

vendor adheres closely to the SAP standard, it will be possible to have lean implementation


Suite on HANA & S/4HANA – Multi-Service Providers – Midmarket




4848

approaches based on the pre-configured domain specific systems, as

offered by several providers who are active in this segment.

In addition to the standard functionalities of the Business Suite, the

HANA-based innovations that can be employed, such as IoT under SAP

Leonardo or the closer coupling of the Shop Floor in the manufacturing

sector, constitute possible unique selling propositions for the

providers.

The following providers were able to establish their leading position in

this segment and sometimes even expand it further: All for One Group,

Atos, Deutsche Telekom (TSI), DXC, Syntax (formerly Freudenberg

IT), Fujitsu and itelligence. Furthermore, cbs Consulting, Devoteam

| Alegri and Innovabee have been able to distinguish themselves as

other leaders, with their comprehensive competencies and methods

and tools that are especially suited for mid-sized companies. One

company, Arvato Systems, has achieved the status of a Rising Star and

thereby has the opportunity of belonging to the group of leaders in this

segment in the foreseeable future.

� The All for One Group distinguishes itself through its thorough process expterise and extensive

technological skills as an end-to-end provider of HANA-based applications that is particularly

suitable for mid-sized companies.

� Atos is a powerful end-to-end provider in the SAP HANA market, offers a broad portfolio with its

own procedural models, tools and best practices, and can also point to numerous references.

� cbs Consulting is a particularly competent end-to-end service provider, especially for the mid-

sized segment, and offers fulls-ervice options for implementing corporate-wide applications.

� The Deutsche Telekom (TSI) offers a comprehensive offering for HANA transformation and

the subsequent operations and can also impress with numerous solutions that have been

developed in-house.

� DXC Technology offers a comprehensive end-to-end portfolio for the development and

the operation of HANA-based system landscapes and has several years of experience with

corresponding transformation projects.

� Especially for mid-sized companies, Syntax offers a comprehensive end-to-end portfolio for the

design, implementation and operation of HANA-based applications of the SAP Business Suite or

S/4HANA.



Suite on HANA & S/4HANA – Multi-Service Providers – MidmarketISG Provider Lens™ Quadrant Report | September 2019


4949

� In the area of HANA-based Business Suite applications, Fujitsu offers

an efficient end-to-end portfolio ranging from the analysis through

the design and implementation right up to the system operations,

and in recent years, it has also made intensive developments in the

area of platforms, especially SAP applications, starting from a strong

position.

� Innovabee concentrates on the quick and cost-effective

implementation of S/4HANA for mid-sized companies on the basis

of sector-specific pre-configurations and has a strong unique selling

proposition in the market.

� itelligence offers a complete end-to-end portfolio for HANA-based applications and makes

consistent use of the options of the various SAP products. The company can point to several

years of experience and numerous references.

� Due to the comprehensive experience in a globally active group and the additional varied

experience with external customers, Arvato has a tried and tested, efficient consulting and

implementation portfolio in the area of multi-service- provider for S/4HANA and has thereby

qualified as a Rising Star in this segment.

Observations (cont.)




5050

ALL FOR ONE GROUPChallenges

The comprehensive view of the overall system landscape (ERP, BW, CRM etc.) should be strengthened, so as to support the customer with the relevant optimization under HANA as well.

Based on well founded process know-how and comprehensive technological competence, the All

for One Group AG is qualified as an end-to-end provider for HANA-based applications, that is especially suitable for mid-sized companies.

StrengthsHigh level of competency in methods with flexible procedural models: As an end-to-end provider, the All for One Group offers a broad portfolio with specific procedural models of its own. There is a special focus on the comprehensive inclusive view of sectors and customer-specific conditions so as to be able to realized tailor -made solutions for customers.

Pre-defined standard processes are part of the portfolio: The All for One Group has a comprehensive business process library, which can be used as the basis for the efficient roll-out or further development of HANA-based Business Suite applications. The library covers a large number of sectors, and in particular, it allows lean project execution, especially in medium-sized companies, with a focus on the highest possible degree of standardization of the application.

Specific solutions for the supply chain: Especially for the areas of production, logistics and supply chain, the All for One Group has a whole range of efficient add-on components, which extend the possibilities of the Business Suite to a significant extent.

Powerful tools for project execution: The efficiency can be further increased through the comprehensive use of various tools, some of them from SAP, and some developed in-house. To ensure project execution that is as efficient as possible, agile project methodologies are used.

Integration with SAP cloud offerings: The integration with the various cloud products of SAP (Ariba, SuccessFactors, Fieldglass etc.) is part of the portfolio.

The All for One Group AG is a provider of complete services that operates primarily in the German market, with a major focus on the SAP product line. The offering is aimed mainly at medium-scale customers and covers both the HANA technology, application development and rollout, as well as application operations. The company, located in Filderstadt, employs approximately 1,700 people and posted revenuesof about €330 million in the fiscal year 2017-18.

Overview




5151

ATOS

Atos is a provider of IT services for both infrastructure and applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted revenues of about €12.7 billion in 2017. The portfolio of Atos in the area of multi-service providers for HANA comprises various standard tools for migrations and upgrades, which qualifies the company as an end-to-end provider, in conjunction with its similar strong position in the area of HANA technology consulting. Atos is also steadily building up its offerings in the area of process consulting.

OverviewFocus on innovation, with the participation of partners: Innovative topics such as IoT amd machine learning are also covered, partly through cooperation with efficient and powerful partners. Thus, for instance, the inclusion of machine data in the ERP functionality is ensured through MindSphere and corresponding cooperation. Another key focus is on the inclusion of third-party systems using the SAP Cloud Platform (SCP). Optimization of the entire system landscape is considered The optimization of the system landscape and the accompanying, sustainable cost management are addressed. Through so-called Data Volume Management, ranging from the identification of unused data to archiving or deletion, the size of the system instances can be limited, thereby increasing the performance and reducing the costs.

High competence in process design: In addition to the technological aspects, process-oriented topics are covered, such as design thinking approaches for the identification of optimization and innovation potential in the business process.

High level of competency in methods with impressive procedural models: As an end-to-end provider, Atos has a broad portfolio with separate procedural models, tools and assessments, its own hardware and the provisioning of cloud services. Atos offers a separate HANA readiness check and numerous best practice scenarios to support conceptualization and design. In addition, customers can fall back on a comprehensive testing system landscape for a more efficient design of the analysis and design phases. It is also possible to set up so-called proof-of-concept systems from copies of existing SAP systems (on-premise or cloud based).

Flexible delivery options: The flexible delivery models using on-shore, near-shore and offshore resources enable the products’ use in companies with different requirements and of different sizes, and hence also makes it suitable for mid-sized companies.

Strengths



5252

ATOS

The improved usability of the varied technological options through pre-defined standard packages, especially for mid-sized companies, remains a constant task in the rapid expansion of the portfolio.

The process-oriented topics should be strengthened further. The already existing offerings, such as for design thinking, constitute a good basis for this.

Atos is a powerful end-to-end provider in the SAPHANA market and offers a broad portfolio with

its own procedural models, tools and best practices.


Challenges



5353

CBS CONSULTING

cbs Consulting is a central provider of consulting services within the Materna Group, with a focus on SAP-based applications. The company has been active in this market for quite a long time now and aims its offerings primarily at mid-sized industry customers. The company is located in Heidelberg. In 2018, the company posted revenues of €79.5 million with its with 570 employees.

OverviewThe availability of adequate resources for larger projects, however, still remains a challenge.

Comprehensive competence in methodologies: cbs Consulting has a well-developed portfolio of methods, procedures and tools, and the aim is always to implement corporate-wide applications. The services offered include all phases of the development process including the preliminary phase of strategizing. In terms of functionality, all the major branches are covered, with special strengths in applications related to the supply chain.

Services throughout the entire application lifecycle: The offering encompasses the entire lifecycle of an application, from the conceptualization through the implementation up to the system operations and application management. In addition, there is a well-developed consulting offering for the technology that is to be used.

Overall system landscape clearly in focus: The strong focus on corporatewide applications also means consistent focus on the optimization of the system landscape as well, whether it is through suitable architecture consulting or even through strategies for harmonizing various components.

Coverage of all deployment options: Consulting with regard to suitable deployment-models (on-premise, cloud, hybrid) is covered in an appropriate manner.

Strengths

Challenges

cbs Consulting is a competent end-to-end service provider, especially for the mid-sized segment, and offers full service options for implementing

corporate-wide applications.




5454


The Deutsche Telekom AG is the largest telecommunications company in Europe, located in Bonn. The company is an important provider of IT services in the European market, particularly in the German market. Starting from the strong competency in the infrastructure and platform segment, application-related services are offered for all levels of the development process and even for the application operations. Standardized and lean introductory packages with transparent price models are offered here, especially for customers from the mid-sized segment.

Overview

StrengthsMethodological framework for the transition to HANA with appropriate consideration for cloud options: With the Cloudifier methodology, the Deutsche Telekom offers a comprehensive framework for the transition to SAP HANA, covering all the relevant aspects of the technology and of the application. For a quick induction into the transformation, moreover, Jump Start provides a dedicated methodology which also addresses the fundamental aspects of the ERP application besides the infrastructure aspects and is especially suited for mid-sized companies because of the lean basic configuration.

Transparent pricing model: Both the Cloudifier as well as the Jump Start methodology are offered on the basis of clear and flexible price models. This is also applicable to the HANA Readiness Scan, which is offered at fixed prices at various degrees of detail. This is of interest especially to mid-sized companies.

Efficient standard solutions: The Deutsche Telekom offers in its portfolio a series of self-developed solutions based on SAP HANA, including predictive analytics especially for the automotive sector and the Spend Analyzer. Its long-standing experience with SAP serves the company well here; it operates large SAP installations for its own system support.

Focus on optimizing the business processes: With its so-called Value Consulting, the Deutsche Telekom offers an approach to supporting the strategy definition in the preliminary phases of concrete projects with due consideration for the potential benefits at the level of business processes.

Investment in innovations: The Deutsche Telekom runs its own Innovation Center, where numerous demonstration and test cases are developed.

Integration of Cloud offers (SaaS) from SAP: The integration of the SAP cloud solutions (Ariba, Concur, SuccessFactors etc.) is an integral, conceptual part of the portfolio.



5555


The preliminary phase to strategy definition and preparation of decisions in customer-specific situations needs to be addressed better through the Value Consulting, which is rather more focused on individual processes, such as with offers for the general system strategy and its impact on the business processes.

It is not directly clear from the portfolio to what extent hybrid models are also supported with the cloud offerings of third-party providers with a comprehensive management by the Deutsche Telekom.

In general, the portfolio appears to be infrastructure-heavy, at least in the representation.

In addition to the comprehensive offering for HANA transformation and the subsequent

operations, the Deutsche Telekom scores with numerous in-house solutions.


Challenges



5656

DEVOTEAM | ALEGRI

Through its consistent focus on S/4HANA, Devoteam | Alegri qualifies as a high-performance provider for

complete services related to this product.

ChallengesA reference model for business-processes based on the available experience could contribute toward increasing the efficiency in the design phase of future projects.

It might be useful to further observe the positioning in the market after the successful take over by Devoteam.

StrengthsPortfolio focus on SAP HANA: In addition to Microsoft, the SAP product portfolio and its comprehensive utilization is a core aspect of the services that are offered by Devoteam | Alegri. Here, Devoteam | Alegri concentrated early on S/4HANA and can now fall back on correspondingly long and comprehensive experience.

Own HANA-implementation: The varied experience with SAP also includes the fact that Devoteam | Alegri has an S/4HANA installation with enterprise cloud hosting via Microsoft Azure for its own processes.

High level of competency in methods: With its end-to-end portfolio, Devoteam | Alegri offers consulting for processes, technology and implementation — all on one platter. A large number of publications on best practices, technical possibilities and methods underscores the high level of competency of Devoteam | Alegri in this area.

Its own solution for the efficient management of applications: With the Alegri Cloud Automation Framework, the company offers an efficient and suitable platform that is specially suitable for use in medium-sized companies for managing SAP systems inclusive of the database.

Focus on optimizing the entire system landscape: In projects, Devoteam | Alegri always keeps in mind the optimization of the entire system landscape, for example through data volume management or by optimization in the distribution of functionalities between the BW and ERP. This creates a major pre-requisite for limiting the costs for the respective HANA-based landscapes.

Devoteam | Alegri is a provider of IT services that is oriented specially toward the European market, and in particular, the German market, with focus on applications based on Microsoft and SAP technologies. The offering is aimed primarily at medium-sized companies, and since the release of SAP S/4HANA, Devoteam | Alegri has concentrated its expertise clearly on this product and employs 240 people. Alegri was taken over in mid-2018 and is now known as Devoteam | Alegri.

Overview




5757

DXC

DXC Technology is complete provider of IT services (infrastructure, consulting, implementation and operational support) with global operations, with a strong presence in the DACH region. The company came into existence 2017 through the merger of the Enterprise Services unit of Hewlett Packard Enterprise with the Computer Sciences Corporation (CSC). It employs 140,000 employees throughout the world and posted a revenues of US $24.6 billion in 2018. The SAP portfolio is one of the core areas at DXC, with the option of falling back on a wide network of partners. The focus here is on managed services, which make up more than one half of the business.

Overview

StrengthsExtensive portfolio of methods and corresponding tools: DXC offers a complete SAP HANA end-to-end portfolio with very flexible delivery models. Here, DXC can fall back on a comprehensive catalog of standardized procedures and methodologies (templates, checklists etc.). The focused use of in-house and SAP tools enables an effective project process. Test systems for more efficient designing of the analysis and design phase are available, or can be provided at short notice.

Higher share of on-demand solutions: DXC offers an extensive portfolio of on-demand solutions and hence offers to customers a high level of flexibility both in terms of the infrastructure as well as in terms of the application management. Especially in the area of application management, a major strength of DXC lies in the varied and efficient managed services. This includes migrations, upgrades, custom code conversions etc.

Optimization of the data management: Data management solutions are an integral part of the project process. In this way, an effective means of limiting the costs for applications in mid-sized companies is guaranteed.

Focus on requirement-specific design of the business processes: Under the name of Business Outcome Services, DXC offers a whole range of services for optimizing business processes. Here, the data from the respective HANA applications is used for identifying the optimization potential and to track the progress continuously after successful re-designing with the help of suitable dashboards Simple expansion levels of this offer can be used for mid-sized companies without much effort.



5858

DXC

For the individual use case in mid-sized companies, the extent to which the global delivery mix is suitable for a limited scope remains to be examined.

At least in its representations, the DXC portfolio seems to be completely technology intensive. This is especially true for the strategy and decision finding phases. The focus on the business benefits should be strengthened – beyond optimizing individual processes through the business outcome services.

DXC offers a comprehensive end-to-end portfolio for the development and the operation of HANA-based system landscapes and has several years

of experience with corresponding transformation projects.


Challenges



5959

SYNTAX (VORMALS FREUDENBERG IT)

Until 2019, Syntax (formerly Freudenberg IT) was the internal IT service provider of the Freudenberg Group, which, as a global technology company, delivers products, solutions and services for a series of different segments, mainly in the automotive, mechanical engineering, textile, construction and telecommunications sectors. The company was taken over by the company Syntax, which is located in Canada. The acquisition is expected to open up several avenues for further growth. Within the Syntax portfolio, the SAP product line and with it, especially, the design, the implementation and the operation of HANA-based applications of the Business Suite form the focal point.

Overview

StrengthsServices throughout the entire application lifecycle: As an end-to-end provider, Syntax offers holistic HANA support, from planning through implementation up to system operations. The detailed solutions, which are particularly practice-oriented thanks to the HANA use in the company itself, are particularly impressive for mid-sized companies with manufacturing operations.

Impressive project methodology, procedural models and the corresponding tools: The applied methodology (project plans, templates etc.) is a solid basis for the project execution and supports both classic as well as agile approaches. Syntax uses a whole range of tried and tested tools to support various project activities, including for test management, migration support, custom code conversion etc. Pre-configured best practice systems can also be provided for the design phases in the projects and make them easier to understand for the decisions that need to be taken.

In-depth know how for integrating the manufacturing functions: Syntax already has a comprehensive strategy and a corresponding service offering for the IoT in the HANA context. An important building block of the portfolio is the far-reaching incorporation of Manufacturing Execution, also with pre-configured offerings (Manufacturing as a Service) in the HANA-based SAP Business Suite. Focus on innovation: Innovative SAP components are used specifically for extending the portfolio, for example, SAP Leonardo as a powerful IoT framework.

ChallengesThe linking of cloud-based services that are offered by SAP itself, such as Ariba, Concur, SuccessFactors etc., should be highlighted even more strongly in the portfolio.

The company’s development of mobile apps still has a relatively strong focus on the manufacturing sector; other sectors need to be developed further.

The extent to which the corporate takeover of Freudenberg IT by Syntax will cause uncertainty over the long-term positioning of the company, especially among mid-sized companies, remains to be seen.

Especially for mid-sized companies, Syntax offers a comprehensive end-to-end-portfolio for

the design, implementation and operation of HANA-based applications of the SAP

Business Suite or S/4HANA.




6060

FUJITSU

In the area of HANA based Business Suite applications, Fujitsu offers an efficient end-to-end portfolio

ranging from the analysis through the design and implementation right up to the system operations.

ChallengesBased on the successful infrastructure services, Fujitsu has built up its offerings significantly in the area of HANA application development and HANA operations in the recent past and is now an important player in this segment. The outward image of the company needs to be enhanced accordingly.

The suitability of the best practices that are offered, especially for mid-sized companies, should be enhanced through defined packages or managed services.

The development of mobile apps needs to be given greater attention in the portfolio.Strengths

Comprehensive methods and procedural models for all the deployment options: With Process/4, Fujitsu has developed its own methodological procedure for providing consultancy to customers for their digital transformation in a comprehensive manner and for implementing this transformation with S/4HANA. Fujitsu makes use of domain-specific and function-specific templates in the projects to increase efficiency. Fujitsu is not fixed on just one deployment-model, but supports on-premise solutions, cloud-based approaches and hybrid approaches as well.

In-depth expertise in functions related to manufacturing: Fujitsu can provide specific expertise for ERP applications in the areas of process-oriented and discrete manufacturing, retail and the public sector. Fujitsu itself has manufacturing units, and its expertise in this area is particularly impressive.

Innovative approaches to process designing and business process Monitoring: Fujitsu makes use of a methodology for process mining, developed in-house, as support for the analysis and design phases in customer projects. Under the system operations Fujitsu has a powerful solution for business process monitoring and for the business process optimization that becomes possible. This is done using standard SAP tools, which are extended by Fujitsu through its own development.

Integration of cloud offerings (SaaS) from SAP: The inclusion of SAP cloud-solutions (Ariba, Concur, SuccessFactors etc.) in the HANA landscape of the respective customers is a part of the portfolio.

Fujitsu is a globally active provider of IT services, and its original portfolio with a focus on infrastructure services and the corresponding hardware in the previous years has been extended toward application-related services. The company, which was established in 1923, has its headquarters in Tokyo and employs 140,000 people throughout the world, and it reported revenues of about €39 billion in 2018. There is significant emphasis on SAP-related services and on HANA. The presence in the DACH region was increased significantly in recent years, making Fujitsu an important player in this segment.

Overview




6161

INNOVABEE

Innovabee is a provider of IT services aimed at mid-sized companies in Germany, specializeing in SAP S/4HANA and SAP S/4HANA Cloud, with headquarters in Waiblingen. Currently, it employs 70 people. The company is consistent in pursuing the strategy of realizing inexpensive, sector-specific solutions that can be planned well, through pre-configured standard solutions without major modifications, especially for medium-sized companies.

Overview

StrengthsConsistent, template-based implementation portfolio: Innovabee has consistently followed the approach of implementing quickly pre-configured, sector-specific standard solutions without any major modifications, using agile methods. The company has well developed and very efficient methods and procedures, which are partly supported through tools that are developed in-house and implemented consistently with the help of agile methods. In addition to the efficient implementation, a lot of attention is also paid to effective process improvements.

Highly secure planning for the customer: Given the pre-requisite of an implementation that is largely standards oriented, the specific methodology of Innovabee offers an above-average reliability for planning, both with respect to the budget as well as the timeline.

Clear focus on the mid-market: Thanks to the above-mentioned approach, Innovabee is focused strictly and exclusively on mid-sized companies. Innovabee is already able to provide numerous and varied references for this market.

Cloud offers are also given due consideration: The offering was extended recently by the addition of SAP S/4HANA Cloud, which means that agile and efficient cloud-based deployments and the corresponding system operations will be possible.

ChallengesThe company should highlight the possibilities of using embedded analytics also, on the basis of S/4HANA, as an additional standard-feature.

For potential customers, one very important pre-requisite is that they should be able to accept the standardized approach of Innovabee and do away largely with modifications to a large extent, in order to be able to benefit from the advantages of the process.

The quick and cost effective implementation of S/4HANA for mid-sized companies based on

sector-specific pre-configurations is a strong selling proposition of Innovabee.




6262

ITELLIGENCE

The itelligence AG is an IT-service provider that concentrates on the SAP product line, offering both project business (design, implementation, roll-out) as well as application management, the latter predominantly as managed services. The company is located in Bielefeld and recorded revenues about €900 million in 2018 with approximately 7,000 employees. itelligence belongs to the NTT Data Group and within the group, covers a large part of the European SAP business. The company is also represented in Asia and North America. Despite the proclaimed focus on mid-sized companies, the itelligence AG is also suitable for larger companies. An important focal area is consulting and the implementation of HANA-based applications of the Business Suite and thereby, in particular, S/4HANA.

Overview

StrengthsComprehensive portfolio for all aspects of the implementation and operations: itelligence offers a complete portfolio, from consultancy through migration right up to the platform and operations. itelligence has thorough domain knowledge and function-related process templates, which will make the project execution more efficient. The in-depth knowledge of the possibilities of S/4HANA for simplifying the data structures and the applications based on them (Simplification) enables itelligence to actually realize the increases in efficiency that are possible in the respective customer situations, and hence improve the business case of the concerned project significantly.

Standard offer for lean migrations to HANA: For traditional migration projects, itelligence offers a Conversion Factory, which falls back on a mix of off-shore and on-shore resources and which has been used successfully several times. This is an attractive option for mid-sized companies, which look for a lean migration.

Innovative procedural models: In addition to the traditional procedures, itelligence also works intensively with agile project methods, for example, while realizing template-based greenfield implementations.

Focus on the user interface: The SAP Fiori technique is used intensively to offer a user interface that is largely attuned to the concrete situation of the user. In the process, both the analysis (from BI) as well as the possible actions (in the transactional system) will be presented in a common screen.

Suitable consideration for cloud offers (SaaS) from SAP: The integration of the cloud solutions offered by SAP (Ariba, Concur, SuccessFactors etc.) is also part of the portfolio.



6363

ITELLIGENCE

itelligence offers a complete end-to-end port-folio for HANA-based applications and makes

consistent use of the options of the various SAP products.


Suite on HANA & S/4HANA – Multi-Service Providers – Midmarket

ChallengesThe IoT aspects have been covered already at the conceptual level, the realization needs to be speeded up.



6464

RISING STAR: ARVATO SYSTEMS

Arvato Systems is the internal IT services provider of the Bertelsmann Group, which has international operations and counts among the world’s largest media companies. Unlike many other internal IT service providers Arvato also offers the services to external customers with the same portfolio depth, whereby the focus is on the European region, and in particular on Germany. Within the Arvato portfolio, the SAP product line, in particular, the S/4HANA-based applications, is a special area of focus. The company has its headquarters in Gütersloh, and in 2018 it posted revenues of about €360 million through its 2,700 employees.

Overview

Rising Star: Suite on HANA & S/4HANA – Multi-Service Providers – Midmarket

StrengthsComprehensive offering of tried and tested methods and procedures: Arvato has an efficient portfolio of methods and procedures, partly supported through tools that have been developed in-house. This portfolio should be viewed as extremely practice oriented due to the extensive use in large companies. The design and the implementation of applications based on S/4HANA occupy center stage here. For the transformation of the existing SAP-based applications, Arvato offers a Factory Approach, which makes it possible to carry out the migrations in an efficient and largely standardized manner.

Focus on optimizing the system landscape: In all the activities, the optimization of the overall system landscape, including the realization of operative reporting with the help of Embedded BW based on the transactional systems, is always given due consideration.

Powerful and efficient standard solutions specifically for logistics processes: As a specific extension of S/4HANA, Arvato offers a powerful and efficient IoT framework especially for supporting the most varied aspects of logistics through the Smart Logistics platform. This also supports data capture through sensors, scanners, etc. and the use of mobile devices.

Competent strategy consulting: For the strategy phase, Arvato offers a consulting portfolio, which is suited for the most varied of customer situations through the experience within the own group.

ChallengesThe inclusion in the portfolio of public cloud offerings through globally active technology providers needs to be developed with more emphasis.

Due to the comprehensive experience in a globally active group and the additional varied experience with external customers, Arvato has a tried and tested, efficient consulting and implementation

portfolio in the area of multi- service provider for S/4HANA.

2019 ISG Provider Lens™ Rising Star



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DefinitionThis segment looks at providers that possess a comprehensive solution

spectrum, ranging from strategy consulting through design and

planning right up to the installation, commissioning and the subsequent

operations of the Business Suite on HANA and S/4HANA. The focus here

is on large accounts.

These services not only require as pre-requisite comprehensive

knowledge of the technologies, but also demands an in-depth knowledge

of the processes and the domain as well as the ability to draft suitable

solutions for the given customer situation. Furthermore, implementation

skills based on the standards that have been specified by SAP will be

necessary. Wide-ranging experience with various starting situations with

regard to the system landscape are also very useful. In the large accounts

segment, the existing system landscape, which is often extremely

complex, poses an added challenge.


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Suite on HANA & S/4HANA – Multi-Service Providers – Large Accounts


� Technology competence especially for Business Suite and S/4HANA;

� Competence in designing business processes;




In the multi-service provider segment, like in the HANA technology segment, the need for

developing a road map for HANA transformation for the given customers is a core topic. The

various possibilities of HANA-based system landscapes, the rapid pace of innovation at SAP with

the continued development of the product line, the end of maintenance support for existing

products in 2025 , and the significant expenses that may be expected during the transformation

are key parameters here that demand attention.

Regardless of the model that is chosen in each individual case, that is, regardless of whether

the customer selects the greenfield approach or an upgrade of the existing system landscape,

the question of what methods and procedures are to be used, and the available tools is highly

relevant in terms of the costs and effort that may be expected. The providers who are active in this

segment are doing a good job in many cases, by developing their own tools, in addition to using the

standard tools provided by SAP itself, to close the existing gaps.





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As mentioned already in the section on HANA technology, many of

large customers already have extensive and mostly complex SAP-based

system landscapes. Hence, special importance is given here to a

thorough examination of the best suited transformation path, whereby

greenfield-approaches tend to be less prominent. The special challenge

for the providers that are active in this area includes the optimization

of the entire system landscape using the possibilities of HANA, to arrive

at the best possible business case.

In addition to the standard functionalities of the Business Suite, the

HANA-based innovations that can be used, such as IoT under SAP

Leonardo or the closer linking of the shop floor in the manufacturing

sector, are possible differentiating features for the provider.

The following providers were able to establish their leading position

in this segment or sometimes even expand it further: Atos, T-Systems,

DXC, Fujitsu and itelligence. The companies Capgemini and TCS are new

entrants to this group.

� Atos is a powerful end-to-end provider in the SAP HANA market, offers a broad portfolio with its

own procedural models, tools and best practices, and can also point to numerous references.

� Capgemini has a powerful end-to-end portfolio for the development and the operation of

S/4HANA-based applications and offers a flexible delivery mix for the resources used, which is

an attractive option especially for large accounts.

� T-Systems offers a comprehensive offer for HANA transformation and the subsequent

operations, and can also impress with numerous solutions that have been developed in-house.

� DXC Technology offers a comprehensive end-to-end portfolio for the development and

the operation of HANA-based system landscapes and has several years of experience with

corresponding transformation projects.

� In the area of HANA-based Business Suite applications, Fujitsu offers an efficient end-to-end

portfolio that is suitable for the complex system landscapes of large accounts, ranging from the

analysis through the design and implementation right up to the system operations. In recent

years, the company has also made intensive developments starting from a strong position in the

area of platforms, especially SAP applications.



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� itelligence offers a complete end-to-end portfolio for HANA-based

applications and makes consistent use of the options of the various

SAP products. Here, the company can point to several years of

experience and numerous references.

� TCS is an efficient partner with a broad portfolio of services for

HANA-based systems and also covers innovative topics such as IoT.

With its global delivery model the company offers a means of cost

optimization through wide reaching development services through

offshore resources.





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ATOS

Atos is a provider of IT Services for both infrastructure and applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted an annual revenue of approximately €12.7 billion in 2017. The portfolio of Atos in the area of multi-service providers for HANA comprises various standard tools for migrations and upgrades, which qualifies the company as an end-to-end provider, in conjunction with the similar strong position in the area of HANA technology consulting. Atos is also steadily building up its offerings in the area of process consulting.

Overview

High level of competency in methods with impressive procedural models: As an end-to-end provider, Atos has a broad portfolio with separate procedural models, tools and assessments, its own hardware and the provisioning of cloud services. Atos offers a separate HANA Readiness Check and numerous best-practice scenarios to support the conceptualization and design. In addition, it is always possible for customers to fall back on a comprehensive testing system landscape for a more efficient design of the analysis and design phases. It is also possible to set up so-called proof-of-concepts from copies of existing SAP systems (on premises or cloud based).

Flexible delivery options: The flexible delivery models using on-shore, near-shore and offshore resources enable use in companies with different requirements and of different sizes, and has the scalability that is necessary for use with large accounts. Companies with many migration projects can fall back on the so-called Offshore Migration Factory.

Focus on innovation, also with the participation of partners: Innovative topics such as IoT and machine learning are also covered, partly through cooperation with efficient and powerful partners. For instance, the inclusion of machine data in the extended sense in the ERP functionality is ensured through MindSphere and related cooperation. Another key focus is on the inclusion of third-party systems using the SAP Cloud Platform (SCP).

Strengths

Optimization of the entire system landscape for large accounts: In the case of large accounts especially, a comprehensive SAP landscape consisting of ERP, BW and other components is offered, wherein the overall optimization is particularly important. This optimization of the system landscape and the accompanying, sustainable cost management is addressed specifically by Atos. Through a so-called Data Volume Management, which consists in identifying unused data, archiving or deleting it, or even relocating the data volumes under a hot-warm-cold strategy, the size of the respective system instances can be limited, to enhance performance and reduce costs.

High competence in process design: In the portfolio, in addition to the technological aspects, process-oriented topics are covered, such as through design thinking approaches for the identification of optimization potential and innovation potentials in the business process.



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ATOS

The process-oriented topics should be strengthened further. The already existing offerings, including design thinking, constitute a good basis for this.

Atos is an efficient end-to-end-provider in the SAP HANA market and offers a broad portfolio with its own procedural models,tools and best practices.


Challenges



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CAPGEMINI

The company employed more than 200,000 people in 2018, and it reported revenues of about €13.2 billion in 2018. IT services related to the SAP product line form a major focal area at Capgemini, whereby all aspects of the design and development are covered, from implementation up to the application operations. Due to its European roots, Capgemini traditionally has a strong focus on the European market and in Germany. Applica-tions based on SAP S/4HANA constitute the core component of the portfolio.

Overview

Portfolio for all stages of the lifecycle of an application: Capgemini offers for S/4HANA a comprehensive portfolio for the development, the implementation and operation of application. Here, the company has a wide catalog of methods and procedures, which are augmented by suitable templates, check lists, etc.

High level of competency in methods, supported by pre-configured accelerators: Capgemini has a strong market position, with its sector-specific Accelerators that are pre-configured for the implementation, when it comes to a cost effective and efficient project execution. The procedures are summarized together in the PATH Framework, which is available globally and is of interest to large customers with global operations. The company has many years of experience, especially in the European market, for large accounts and is also capable of implementing complex requirements in a competent manner.

Flexible Delivery: Flexible delivery models using on-shore, near-shore and off-shore resources are used, contributing to cost optimization.

Vast experience with implementation in cloud environments: Extensive experience with cloud-based implementations is also available, wherein offerings of the large third-party providers are also considered in addition to the corresponding SAP offerings.

Strengths

ChallengesThe availability of on-shore resources with in-depth expertise for HANA-based S/4HANA-applications should be built up and expanded.

Capgemini has an efficient and powerful end-to-end portfolio for the development and operation of

S/4HANA based applications and offers a flexible delivery -mix for the resources that are used.




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T-SYSTEMS (DEUTSCHE TELEKOM)

T-Systems, the ICT service provider, is the largest customer vertical of the Deutsche Telekom, located in Bonn. The company is an important provider of IT services in the European market, and particularly in the German market. Starting from the strong competency in the infrastructure and platform segment, application-related services are offered for all levels of the development process and for application operations.

Traditionally, the company has an especially strong competence in the area of infrastructure, the conceptualiza-tion and the operation of platforms for SAP HANA. Due to its size and its extensive experience, the company is in a position to handle the complex requirements of large customers in a comprehensive manner.

Overview

Methodological framework for the transition to HANA: T-Systems has an extensive solution portfolio for the transformation to SAP HANA and also covers various application related aspects as well, in addition to the platform related aspects. With due consideration for the strong employee basis, T-Systems is in a position to implement complete offers starting from the conceptualization through the design and the implementation right up to the application operations, even for large customers, with its own resources.

Specific methodology for the transition to cloud-based implementation: With the Cloudifier methodology, T-Systems offers a comprehensive framework for the transition to SAP HANA, covering all the relevant aspects of the technology and of its application. For a quick induction into the transformation, moreover, Jump Start provides a dedicated methodology which also addresses the fundamental aspects of the ERP application, in addition to the infrastructure aspects.

Strengths

Efficient standard solutions: T-Systems offers in its portfolio a series of self-developed solutions based on SAP HANA, such as predictive analytics, especially for the automotive sector, and the Spend Analyzer. Its long-standing experience with SAP serves the company well here; T-Systems operates large SAP installations for its own system support.

Focus on optimizing the business processes: With its so-called Value Consulting, T-Systems offers an approach to supporting the strategy definition in the preliminary phases of concrete projects with due consideration for the potential benefits at the level of business processes.

Focus on innovation: T-Systems runs its own Innovation Center, where numerous showcases and test cases are developed.

Suitable consideration for cloud offers (SaaS) from SAP: The integration of the SAP cloud solutions (Ariba, Concur, SuccessFactors etc.) is an integral, conceptual part of the portfolio



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SYSTEMS (DEUTSCHE TELEKOM)

The preliminary phase to strategy definition and preparation of decisions in customer specific situations needs to be addressed better through the Value Consulting, which is rather more focused on individual processes, such as with offerings for the general system strategy and its impact on the business processes. This is significant especially for companies that have an extensive SAP system landscape, in terms of working out a long-term road map.

In addition to the transformation to the cloud, even those cases will have to be considered, in which the customers, especially large customers, wish to continue running critical applications and also operate them on-premise over long term. In general, the portfolio appears to be infrastructure-heavy, at least in the company’s representations.

It is not directly clear from the portfolio to what extent hybrid models are also supported with the cloud offerings of third-party providers with a comprehensive management by the T-Systems.

In addition to the comprehensive offering for HANA transformation and the subsequent

operations, T-Systems scores with numerous in-house solutions.


Challenges



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DXC

Focus on the optimization of the system landscape and of the data management: The optimization of complex system landscapes (ERP, BW, CRM etc.) across the various components is an integral part of the project execution processes. This also includes solutions for data management and for optimizing the functional distribution between the various components.

Requirement-specific design of the business processes: Under the name of Business Outcome Services, DXC offers a whole range of services for optimizing business processes. Here, the data from the respective HANA applications is used for identifying the optimization potential and to track the progress continuously after successfully re-designing with the help of suitable dashboards.

DXC Technology is complete provider of IT services (infrastructure, consulting, implementation and operational support) with global operations, and a strong presence in the DACH region. The company came into existence 2017 through the merger of the Enterprise Services unit of Hewlett Packard Enterprise with the Computer Sciences Corporation (CSC). It employs 140,000 employees throughout the world and posted revenues of US $24.6 billion in 2018. The SAP portfolio is one of the core areas in the DXC portfolio, with the option of falling back on a wide network of partners. The focus here is on managed services, which make up more than one half of the business.

Extensive portfolio of methods and corresponding tools: DXC offers a complete SAP HANA end-to-end portfolio with very flexible delivery models. Here, DXC can fall back on a comprehensive catalog of standardized procedures and methodologies (templates, checklists etc.). The focused use of in-house and SAP tools enables an effective project process. Test systems for more efficient designing of the analysis and design phase are available, or can be provided at short notice.

Higher share of on-demand solutions: DXC offers an extensive portfolio of on-demand solutions and offers to customers with concrete projects a high level of flexibility both in terms of the infrastructure as well as in terms of the application management. Especially in the area of application management, a major strength of DXC lies in the varied and efficient managed services. This includes migrations, upgrades, custom code conversions etc. This is interesting, in particular, for large accounts, which are constantly faced with the necessities of the corresponding projects owing to the oftentimes complex system landscapes, and are happy to hand over these to service providers.

Strengths

Overview



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DXC offers a comprehensive end-to-end portfolio for the development and the operation of HANA-

based system landscapes and has several years of experience with corresponding

transformation projects.

DXC

The complexity of the DXC organization is definitely not easy to master, due to the global delivery mix, especially in projects for large accounts.

At least in the representation, the DXC portfolio seems to be completely technology intensive. This is especially true for the strategy and decision finding phases. The focus on the business benefits should be strengthened – beyond optimizing individual processes through the business outcome services.


Challenges



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FUJITSU

Fujitsu is a global active provider of IT services. Itsoriginal portfolio with focus on infrastructure services and the corresponding hardware in the previous years has been extended enormously toward application-related services. The company, which was established in 1923, has its headquarters in Tokyo and employs 140,000 people throughout the world, and it reported revenues of about €39 billion in 2018. Here, there is significant emphasis on SAP-related services and on HANA. Its presence in the DACH region was increased significantly in recent years, making Fujitsu an important player in this segment.

Overview

Comprehensive methods and procedural models for all the deployment options: With Process/4, Fujitsu has developed its own methodological procedure for providing consulting services to customers for their digital transformations in a comprehensive manner and for implementing this transformation with S/4HANA. Fujitsu makes use of domain-specific and function-specific templates in the projects to increase efficiency. Fujitsu is not fixed on just one deployment model, but supports on-premise solutions, cloud-based approaches and hybrid approaches as well.

In-depth expertise in functions related to manufacturing: Fujitsu can provide specific expertise for ERP applications in the areas of process-oriented and discrete manufacturing, retail and the public sector. Due to the presence of manufacturing departments within Fujitsu itself, the company’s expertise in this area is particularly impressive. Thanks to the methodology used and based on the long years of experience, Fujitsu is in a position to offer the roll out of Business Suite applications that have been verified and validated for the pharmaceutical industry.

Strengths

Innovative approaches to process designing and business process monitoring: Fujitsu makes use of a methodology for process mining, developed in-house, as support for the analysis and design phases in customer projects. Under system operations ,Fujitsu has a powerful solution for business process monitoring and for the business process optimization that becomes possible. This is done using standard SAP tools, which are extended by Fujitsu through its own developments. This is important, in particular, for large accounts and their highly complex business process landscape.

Integration of cloud offerings (SaaS) from SAP: The inclusion of SAP cloud solutions (Ariba, Concur, SuccessFactors etc.) in the HANAlandscape of the respective customers is a part of the portfolio.



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FUJITSU

Based on the successful infrastructure services, Fujitsu has built up its offerings significantly in the area of HANA application development and HANA operations in the recent past and is now an important player in this segment. Now, the outward image of the company needs to be enhanced accordingly.

The development of mobile apps needs to be given greater attention in the portfolio.

In the area of HANA-based Business Suite applications, Fujitsu offers an efficient end-to-end portfolio that is

suitable for the complex system landscapes of large accounts, ranging from the analysisthrough the design and implementation

right up to the system operations.


Suite on HANA & S/4HANA – Multi-Service Providers – Large Accounts

Challenges



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ITELLIGENCE

The itelligence AG is an IT service provider that concentrates on the SAPproduct line, offering both project busi-ness services (design, implementation, roll-out) as well as application management, the latter predominantly as managed services. The company is located in Bielefeld and recorded revenues of about €900 million in 2018 with approximately 7,000 employees. itelligence belongs to the NTT Data Group and within the group, covers a large part of the European SAP business. The company is also represented in Asia and North America. Despite the proclaimed focus on mid-sized companies, the itelligence AG is also suitable for larger companies. An important focal area is consulting and the implementation of HANA-based applications of the Business Suite and thereby, in particular, S/4HANA.

Overview

Comprehensive portfolio for all aspects of the implementation and operations: itelligence offers a complete portfolio, from consultancy through migration right up to the platform and operations. itelligence has thorough domain knowledge and function related process templates, which will make the project execution more efficient.The in-depth knowledge of the possibilities of S/4HANA for simplifying the data structures and the applications based on them (Simplification) enables itelligence to actually realize the increases in efficiency that is possible in the respective customer situation, and hence improve the business case of the concerned project significantly.

Standard offeriing for lean migrations to HANA: For traditional migration projects, itelligence offers a Conversion Factory, which relies on a mix of offshore and onshore resources and has already been used successfully in many cases. In the context of large accounts, this is an interesting option where a large number of individual systems need to be migrated.

Strengths

Innovative procedural models: In addition to the tradtional procedures, itelligence also works intensively with agile project methods, for example while realizing template-based greenfield implementations.

Focus on the user interface: The SAP Fiori technique is used intensively to offer a user interface that is largely attuned to the concrete situation of the user. In the process, both the analysis (from BI) as well as the possible actions (in the transactional system) will be presented in a common screen.

Suitable consideration for cloud offerings (SaaS) from SAP: The integration of the cloud solutions offered by SAP (Ariba, Concur, SuccessFactors etc.) is also part of the portfolio.

Overall optimization in complex system landscapes: In customer situations with complex system landscapes, itelligence insists on optimizing the entire landscape during the projects, for example, by using Embedded BW for the operative reporting directly from the transactional systems. This is interesting for large accounts in particular.



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ITELLIGENCE

The IoT-aspects have already been covered at the conceptual level, the realization, even under intensified use of SAP Leonardo, needs to be speeded up.

The portfolio appears to be too strongly focused on the technological aspects in some parts. The topics relating to the business processes, including the use of business process monitoring for business optimization, needs to be developed more strongly.

itelligence offers a complete end-to-end portfolio for HANA-based applications and makes

consistent use of the options of the various SAP products.


Challenges



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TCS is an efficient partner with a broad portfolio of services for HANA-based systems and also covers

innovative topics such as IoT.

TATA CONSULTANCY SERVICES (TCS)

The optimization of the entire system architecture that is present at the customer's end, based on the possibilities offered by HANA, should be developed more strongly in the portfolio.

TCS is a provider of complete IT and consultancy services, with global operations. The company has its head-quarters in Mumbai, India, and in the last fiscal year, ending onMarch 31, 2019, it posted revenues of about US $20.9 billion through its approximately 424,000 employees. TCS has a very comprehensive portfolio of services both with respect to the coverage of various sectors as well as in terms of the functional breadth, which focuses on SAP products and on HANA in particular. An important key area is managed services in the field of application management. But series of innovative topics are also covered, such as IoT with SAP Leonardo. The company is represented in Germany through several delivery centers.

Efficient methods and corresponding tools for all phases of the application lifecycle: The TCS portfolio regarding HANA encompasses a series of highly efficient methods, procedures and the corresponding tools, which cover all the phases of the lifecycle of HANA-based applications. The tools that are developed in house are typically certified by SAP and enable significant reductions in the effort in HANA-related implementation projects, such as during the migration, the Fit-Gap analysis or the analysis of system extensions and modifications.

Global delivery model: The global delivery model combines a high degree of presence at the respective project site with cost optimization through far-reaching development services through off-shore resources.

Focus on innovation: Innovative topics, such as IoT based on SAP Leonardo and the use of artificial intelligence, constitute an integral part of the portfolio.

High percentage of managed projects: The percentage of managed projects and hence responsibility in concrete implementation projects is relatively high.

Standardized domain solutions: TCS offers a range of pre-configured domain solutions based on S/4HANA on its own TCS Cloud Platform.

Strengths

Overview Challenges




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DefinitionIn this segment, providers that cover the technological aspects of HANA

projects and the provisioning of the corresponding platform, especially,

and that offer the aforementioned competencies to mid-market

customers, are considered. This involves the strategy consulting, the

choice of hardware that is to be used (in the case of in-house operations),

the provisioning of a HANA PaaS (where desired), cost analysis and the

corresponding operations concepts. The provisioning and the setting

up of the technical infrastructure and the go-live support and support

for the subsequent operations are part of the consideration. Normally,

this will necessitate an intensive cooperation with SAP with regard to the

specified standards and the corresponding certification.


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� Technology competence with regard to platform and infrastructure

as well as the necessary operations concepts;

� Competence with regard to the transformation of system

landscapes;




Even several years after the roll out of SAP HANA and the migration of the SAP product line on the

basis of HANA that has happened largely since then, many companies that use SAP products are

still debating which transformation would be best suited for them. This is mainly because of the

fundamental changes that accompany HANA, but also because of the rapid pace of innovation at

SAP in the migration of the portfolio, which makes a road map for the transformation look like a

"moving target." Besides this, considerable expenses and effort may be expected for the migration,

which of course means that companies might first want to understand precisely the potential

implications before they start with the migrations on a large scale.

For those service providers who offer consultancy with regard to HANA technology and can offer

support with the technical migration, this means, on the one hand, a significant market potential,

but on the other hand, this also poses a challenge in terms of acquiring and maintaining the

necessary competency in this rapidly developing environment.


SAP HANA Technology – Midmarket




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In many cases, the HANA-transformations are also created as

so-called greenfield projects, that is, instead of migrating existing

systems, new systems that are optimized directly with regard to the

possibilities offered by HANA are built up. Interestingly enough, this

is often the case in mid-sized companies, because of the absence of a

comprehensive SAP system landscape here, and the transformation to

HANA is a good opportunity for setting it up.

In view of the high levels of effort that have been associated in the past

with SAP implementations, the demand for lean approaches with short

implementation times, for example using agile methods, is particularly

high right now. The simplified data structures that come with

S/4HANA offer a suitable basis for this, although the steadily growing

functionality of SAP products still means that customers still have to

contend with significant expenses.

In the area of HANA technology especially, with the growing spread of cloud-based infrastructure

(platform as a service), the demand for the best suited operating model in each case is taking up

a significantly larger space. Here, it is to be assumed that on-premise models are likely to play an

important role in future.

Keeping in mind the rapid pace of development, the following providers have been able to claim

a leading position in the market and even expand it to some extent: All for One Group, Atos,

CANCOM, Deutsche Telekom (TSI), DXC Technology, Syntax (formerly Freudenberg IT), Fujitsu and

itelligence.

� The offering made by the All for One Group covers all the relevant aspects including those of

transformation to cloud-based solutions and hence makes it possible to provide customized

solutions for the respective customers.

� The portfolio of Atos offers powerful solutions for all the relevant aspects of the HANA

technology as well as extensive flexibility, even for mid-sized companies.

� CANCOM is a highly competent provider of complete services for all the relevant infrastructure

components for HANA-based applications and hence has a comprehensive consulting

competency in matters of HANA technology.



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� The Deutsche Telekom (TSI) scores above all with its comprehensive,

flexible and highly scalable platform solutions for HANA and the

consulting competency that goes with it.

� DXC Technology is a high-performance provider in the segment

HANA technology, with a portfolio ranging from consultation

over technology options to the integration of various resulting

components into one holistic solution that meets all requirements.

� The consultancy offered by Syntax covers all the relevant aspects of

HANA technology and is particularly proven in practice because it is

used in the company itself.

� In addition to the powerful SAP-certified hardware for HANA, Fujitsu

also offers a comprehensive suite of consulting, realization support

and services related to system operations in the area of HANA

technology.





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The offering made by the All for One Group covers all the relevant aspects including those

of transformation to cloud-based solutions and hence makes it possible to provide customized

solutions for the respective customers.

ALL FOR ONE GROUP

With regard to the limitation of the costs associated with the given applications, data volume management needs to be developed with greater emphasis.

In projects encompassing both the technology as well as its application, the overall offering that is distributed across the several subsidiaries requires a precise coordination across the various companies.

The All for One Group AG is a provider of complete services that operates primarily in the German market, with major focus on the SAP product line. The offering is aimed mainly at medium-scale customers and covers both the HANA technology, application development and roll--out, as well as the application operations. The company, located in Filderstadt, employs approximately 1,700 people and posted revenues of about €330 million in the fiscal year 2017-18.

Competent consulting for all the deployment options: The HANA technology consulting that is offered by the All for One Group comprises all the aspects that are relevant to the concrete deployment in HANA projects (technology selection, procedures, sourcing, implementation etc.). All the hosting options (on-premise, managed services, PaaS and separate managed enterprise clouds) are included. Hybrid scenarios with all the relevant cloud providers (AWS, Azure, SAP) are supported. Here, the given customer specific situation and the resulting requirements are analyzed incisively, to be able to offer solutions that are aligned with the requirements, especially for mid-sized companies, while retaining a high degree of standardization.

High level of consulting competence for strategy definition: For the strategy phase, the All for One Group offers a series of pre-defined consulting packages, which are aimed at evolving a road map that does justice to the customer-specific conditions. In the process of doing so, all the possible initial situations (greenfield, brownfield, simple upgrade etc.) are covered.

Partner network for the development of innovative solutions: The All for One Group is in a position to make new developments available quickly for use in concrete projects, through a shared R&D lab at SAP, in which several other technology providers participate.

Strengths

Overview Challenges




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ATOS

Atos is a provider of IT services for both infrastructure as well as applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted an annual revenue of approximately €12.7 billion in 2017. In the area of technology for HANA, Atos has a strong position through its many years of presence in the market for infrastructure, and this has been expanded even further since 2015 through the acquisition of Bull S.A. The offering of efficient and powerful infrastructure for HANA-based applications is supplemented by highly competent technology consulting, which also addresses the specific requirements of medium-sized companies.

Overview

Comprehensive expertise and powerful infrastructure components of its own: Atos has many years of experience with the various infrastructure solutions for HANA (appliances, TDI) and offers in its own portfolio the BullSequana server line, which has been certified comprehensively by SAP, and is a leading hardware solution for HANA. The corresponding offering of consulting services and managed services comprises all the aspects of the technology and application management. This is supplemented by a separate offering for a managed enterprise cloud.

Tool support for system management with the cooperation of the customer: For the operation of HANA-based applications, Atos offers flexible solutions, which also include taking over responsibility for the operations at the customer site itself. In this way, transformation strategies can be approached in a step-by-step manner, with the outsourcing of parts of the operations, which makes such transitions easier for mid-sized companies.

Strengths

Clear focus on optimizing the system landscape: Due to the holistic approach to the consulting for infrastructure and application, the optimization of the respective HANA system landscape is an integral part of the offering. With the so called Cloudification Concepts Feasibility Workshop, customers now have the option of developing a strategy for the step-by-step use of cloud-based solutions. For the operations of the resulting hybrid cloud scenarios, Atos provides an efficient managed service with a uniform screen with the so-called Orchestrated Hybrid Cloud for SAP, which covers, in addition to Atos’ own components, those of third-party providers including public clouds such as Amazon Web Services and Microsoft Azure.

References among mid-sized companies: Atos has numerous references and use cases among medium-sized companies.



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ATOS

In the hybrid scenarios that are considered, cloud-based applications that are offered by SAP itself, such as Ariba, Concur, SuccessFactors etc. should receive greater attention.

The portfolio of Atos offers powerful solutions for all the relevant aspects of the HANA

technology as well as extensive flexibility, even for mid-sized companies.


Challenges



8888

CANCOM

The Cancom SE, located in Munich, is an IT service provider that concentrates on the German market, with focus on the infrastructure segment, that is, technology consulting, hosting and cloud. The company has its headquarters in Munich and posted revenues of €1.38 billion in 2018 with about 3,400 employees. The services for applications using the SAP product line and HANA in particular are an important part of the portfolio. The offering is aimed mainly at medium-sized companies, but is also suitable for larger companies.

Overview

Flexible deployment models with transparent price structure: CANCOM offers flexible deployment models with a clear service structure and high level of planning feasibility for the customer. Here, all the relevant models starting from the on-premise model through the private cloud and public cloud models right up to hybrid models are covered. Public cloud offers of third-party providers with global operations are included in concrete customer situations.

Wide-ranging and long-standing experience with the operation of SAP-systems: CANCOM has several years of experience with the planning, implementation and operation of the infrastructure for SAP systems. The CANCOM portfolio includes a whole range of best practices and standard modules for implementation and operations. Here, the focus is on IaaS and PaaS; for SAP-based applications SaaS with basic support is also part of the portfolio.

Consideration for cloud offers from SAP: The technical coupling with the cloud-based solutions that are offered by SAP itself, such as Ariba, Concur SuccessFactors etc., is also a part of the portfolio.

Competent consulting with regard to the platform strategy: CANCOM provides consultancy in the preliminary phases as well, with the development of a an individualized road map tailored for the customer, which also takes into account the relevant requirements in a comprehensive manner.

Strengths

ChallengesThe focus on the infrastructure puts a restriction on the possibility of overall optimization of SAP system landscapes with several components (BW, ERP, SCM, etc.), since this optimization requires a comprehensive view of the concerned applications.

CANCOM is a highly competent complete services provider for all the relevant infrastructure components for HANA-based applications.




8989


Platform offerings with high planning security, especially for mid-sized companies: The Deutsche Telekom offers a HANA platform solution with flexible scaling options as well as filtered service packages. The solutions offer suitable options for companies of all sizes and hence are also suitable for mid-sized companies. Variable price models of pay-as-you-use right up to the fixed price offer maximum flexibility and security for the customer.

High reliability in system operations: The high level of expertise in integration and operations of the company provides the guarantee of reliable system operations to the customer, as well as a comprehensive solution competence for the necessary further developments resulting from the changes in the customer situation, for example in the case of M&A activities.

The Deutsche Telekom AG is the largest telecommunications company in Europe, located in Bonn. The company is an important provider of IT services in the European market, and particularly in the German market. Tradition-ally, the company has an especially strong competence in the area of infrastructure andthe conceptualization and the operation of platforms for SAP HANA. The offering of consulting services related to this and complete offers for the system operations is very extensive and covers all the relevant scenarios (on-premise, cloud, hybrid).

Broad technology competence with regard to all the relevant operations models: Due to its many years of experience and the broad customer base, the Deutsche Telekom is in a position to deliver appropriate and competent consulting for all the relevant customer situations regarding the best suited HANA system strategy and the technologies and installations that this will necessitate. This pertains to both the application systems themselves, as well as to the necessary supporting systems such as the SAP Solution Manager.

Tried and tested methodology for transformation to the cloud: The company has a clear-cut strategy for the future hybrid scenarios on-premise – cloud and takes these into account during the consulting and the conceptualization of the system strategy in a befitting manner. Here, the so called Cloudifier methodology is a comprehensive concept, which covers all the aspects of the HANA transformation with the focus on cloud-based solutions.

Procedural methods that are suitable for medium-sized companies for the transformation to cloud-based approaches: With the Jump Start methodology for a simple and limited induction into the HANA environment, the Deutsche Telekom offers a methodology that acknowledges and does justice to the often limited resources and absence of experience especially in mid-sized companies.

Strengths

Overview



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The Deutsche Telekom scores above all with its comprehensive, flexible and highly

scalable platform solutions for HANA and the consulting competency that goes with it.



SAP HANA Technology – Midmarket

The management platform for the operation of complete system landscapes (Dynamic Services for SAP Solutions) has a strong focus on complete cloud-based situations. Extension to hybrid situations is recommended.

The vast variety of models offered is difficult for the customer to comprehend, in particular, at mid-sized companies. A small number of frequently encountered standard packages, in addition to the Jump Start methodology, would be desirable here.

Challenges



9191

DXC

DXC Technology is complete provider of IT Services (infrastructure, consulting, implementation and operational support) with global operations, with a strong presence in the DACH region. The company came into existence 2017 through the merger of the Enterprise Services unit vertical of Hewlett Packard Enterprise with the Computer Sciences Corporation (CSC). It employs 140,000 employees throughout the world and posted revenues of US $24.6 billion in 2018. The SAP portfolio is one of the core areas in the DXC portfolio, with the option of falling back on a wide network of partners for the HANA technology, in addition to its own competencies. The focus here is on managed services, which make up more than one half of the business.

Overview

High technology competence: DXC has long-standing expertise in the technology and infrastructure area for SAP HANA and is thus in a position to work out analyses and recommendations for the system strategy, the resulting road map and the project portfolio, which canbe customized to suit the given customer situation. All the possible technology options (on-premise, cloud, hybrid) will be considered.

Standardized packages that are well suited to the mid-market: Many standardized packages with workshops and assessments, which can be put together in an individualized manner, exist for the various areas of technology consulting. This helps with the feasibility of planning for transformation projects and makes a step-by-step entry possible, especially for medium-sized customers.

High share of on-demand solutions in the portfolio: For implementation, DXC offers an extensive portfolio of on-demand solutions and hence offers to customers in concrete projects a high level of flexibility both in terms of the infrastructure as well as in terms of the application management. The offering comprises taking over the responsibility for the integration of various components through DXC, even if these come from various providers. DXC falls back on a wide network of partnerships with renowned technology providers for this purpose. In this way, the specific requirements of medium-sized customers can be addressed suitably, both in terms of the easy induction through suitable basic packages as well as in terms of step-by-step scaling, where necessary.

Strengths

The integration with cloud-based solutions that are offered by SAP itself, such as Ariba, Concur, SuccessFactors etc. should be developed even more strongly. In addition to this, the company’s own competencies in innovative areas such as IoT, machine learning etc. still need to be expanded.

Challenges

DXC is a high-performance provider in the segment of HANA technology, with a portfolio ranging

from consultation over technology options to the integration of various resulting components into one holistic solution that meets all requirements.




9292


Before March 2019, Syntax (formerly Freudenberg IT) was the internal IT service provider of the Freudenberg Group, the global technology company that delivers products, solutions and services for a series of different segments, mainly in the automotive, mechanical engineering, textile, construction and telecommunications sectors. The company was taken over by Syntax, which is located in Canada. The acquisition is expected to open up several avenues for further growth, among other things. Within the Freudenberg IT portfolio, the SAP product line, and in particular the applications related to production, have a special focus.

Overview

High technology competence especially suited for medium-sized customers: Syntax has broad technology experience and supports all the relevant models (on-premise, cloud, hybrid). A special focus is on the definition of the requirements arising from the specific situation of the given customers, as a way to offer to mid-sized companies customized solutions but with a high degree of standardization with regard to the technology used. The success of this approach is evident in the continuously expanding customer base.

Overall optimization of the system landscape: Based on the comprehensive service portfolio, Syntax is in a position to make important contributions to the overall system landscape of the given customers (optimizing the infrastructure, application optimization, data management, life cycle management). The long-standing and intensive partnership with SAP is very beneficial to Syntax here.

High performance strategy consulting: In addition to the powerful infrastructure services, Syntax is offering comprehensive strategy consulting for the transformation to a HANA-based landscape, where even the options for the use of public clouds of third-party providers is contained within the scope of consulting. A balanced relation between the possible cost reduction through cloud-based and highly standardized approaches on the one hand and maximum possible flexibility in designing the system operations on the other is also a key area in the strategy finding that is supported by Syntax.

Strengths

The competency that is based on practical experience with regard to the optimization of system landscapes needs to be brought out more emphatically.

The balanced strategy that operates between cost optimization and flexibility needs to be represented more clearly and emphatically for decision makers.


Challenges

The consultancy offered by Syntax covers all the relevant aspects of HANA technology and is

particularly proven in practice because it is used in the company itself.




9393

In addition to powerful SAP-certified hardware for HANA, Fujitsu also offers a comprehensive suite of consulting, realization support and services related

to system operations in the area of HANA technology.

FUJITSU

The inclusion of big data is still in its initial stages.

Innovative topics such as IoT, machine learning etc. are already addressed in the portfolio, but need to be developed even further.

Fujitsu is a globally active provider of IT services, and its original portfolio with focus on infrastructure services and the corresponding hardware in the previous years has been extended enormously toward application-relat-ed services. The company, which was established in 1923, has its headquarters in Tokyo, employs 140,000 people throughout the world, and reported revenues of about €39 billion in 2018. Here, there is significant emphasis on SAP-related services and on HANA. The presence in the DACH region was increased significantly in recent years, making Fujitsu an important player in this segment.

Broad expertise for infrastructure and operations for all deployment-options: As a provider with global operations with strong presence in DACH, Fujitsu offers to its customers a complete suite for the analysis and the design of the infrastructure for SAP HANA including the IaaS aspects. Add to this a comprehensive portfolio for SAP system operations including the solution manager, business process monitoring and license management. It is not fixed on just one deployment-model, but supports on-premise solutions and cloud-based and hybrid approaches as well.

Well-defined and transparent price model for system operation: For the definition, the price determination and the subsequent accounting of the services, the company offers a mature concept based on a clear and well-structured set of parameters, includingavailability, performance, disaster recovery etc. Furthermore, the clear definition of the services makes for a solid basis for pay per use, not only for pure cloud-based environments.

Best practices for the creation of road maps for HANA: Fujitsu has efficient procedural models and best practices to support the transition to a HANA-based system landscape. In the process, care is taken to ensure that the planning in the preliminary phases is in line with the requirements and the specific situation of the given customer, and includes a road map as well. This is very important for mid-sized companies, which often do not have extensive HANA expertise of their own.

Strengths

Overview Challenges




9494

ITELLIGENCE

The itelligence AG is an IT service provider that concentrates on the SAP product line, offering both project business (design, implementation, roll-out) as well as application management, the latter predominantly as managed services. The company is located in Bielefeld and recorded revenues of about €900 million in 2018 with approximately 7,000 employees. itelligence belongs to the NTT Data Group and within the group, covers a large part of the European SAP business. The company is also represented in Asia and North America. Despite the proclaimed focus on mid-sized companies, the itelligence AG is also suitable for larger companies.

Overview

Comprehensive portfolio with standardized consulting packages: With the existing portfolio, itelligence covers all the aspects of the SAP HANA technology (hardware concepts, data management, operations concepts). The offering is based on clearly defined standard packages, which can be put together for customer-specific services (called the Addstore by itelligence). This is particularly interesting for mid-sized companies in terms of better planning of the various project phases. In the various consulting packages, specific reference is made to the prevalent customer situation, so as to identify the best suited transformation path from a simple upgrade through brownfield to greenfield approaches.

User interface as central topic: itelligence is clearly focused on Fiori as the central framework of SAP for designing the interaction with the user. Here, the options are used skillfully to design the respective applications with actual focus on the user (user-centric applications).

Suitable consideration for hybrid scenarios: Hybrid scenarios between on-premise and cloud models are also supported, where suitable management of the accompanying complexities is addressed clearly.

Portfolio focus on SAP HANA: The focus on the SAP product portfolio qualifies itelligence as a one-stop provider especially for customers that are looking for a consolidated provider landscape for the business application systems.

Strengths

The IoT aspects have already been covered at the conceptual level, but the implementation, even under intensified use of SAP Leonardo, needs to be speeded up.

Challenges

HANA technology consulting from itelligence covers all the relevant aspects and offers the

comprehensive representation in standardized service packages as a special feature.




9595


DefinitionIn this segment, providers that cover the technological aspects of HANA

projects and the provisioning of the corresponding platform, especially,

and that offer the aforementioned competencies to large accounts, are

considered. This involves the strategy consulting, the choice of hardware

that is to be used (in the case of in-house operations), the provisioning

of a HANA PaaS (where desired), cost analysis abd the corresponding

operations concepts. The provisioning and the setting up of the technical

infrastructure and the go-live support and support for the subsequent

operations are part of the consideration. Normally, this will necessitate

an intensive cooperation with SAP with regard to the specified standards

and the corresponding certification. For the large accounts considered

here, in-house operation is still the preferred solution, but the use of

PaaS offerings is beginning to take root slowly.


SAP HANA TECHNOLOGY – LARGE ACCOUNTS

Colocation ServicesISG Provider Lens™ Quadrant Report | September 2019


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� Technology competence with regard to platform and infrastructure

as well as the necessary operations concepts;

� Competence with regard to the transformation of system

landscapes;




Even several years after the roll out of SAP HANA and the migration of the SAPproduct line on the

basis of HANA that has happened largely since then, many companies that use SAP products are

still debating which transformation would be best suited for them. This is mainly because of the

fundamental changes that accompany HANA, but also because of the rapid pace of innovation

at SAP in the migration of the portfolio, In addition , considerable expenses and effort may be

expected for the migration, which of course means that companies might first want to understand

precisely the potential implications before they start with the migrations on a large scale. In view

of the highly complex SAP system landscapes that are found in large companies, this topic is

especially important.

For those service providers that offer consultancy with regard to HANA technology and can offer

support with the technical migration, this means, on the one hand, a significant market potential,

but on the other hand, this also poses a challenge in terms of acquiring and maintaining the

necessary competency in this rapidly developing environment.



SAP HANA Technology – Large AccountsISG Provider Lens™ Quadrant Report | September 2019


9797

Among the large accounts, the trend toward greenfieldapproaches, that

is, setting up new systems that are already optimized for HANA, instead

of an upgrade, is not as widespread as among mid-sized companies.

The highly complex system landscapes mentioned earlier and the

resulting expenses definitely play a major role here.

In companies where consolidated system landscapes exist already

and where the transformation to HANA does not also imply further

consolidation, finding the best suited time for the transformation is

given top priority and also means that the it is started rather slowly.

In the area of HANA technology especially, with the growing spread of

cloud-based infrastructure (platform as a service), the demand for the

best suited operating model in each case is taking up a significantly

larger space. Here, it may be assumed that on-premise models are

going to play an important role in future. Especially among large

customers, it is reasonable to expect that the dominant model in the

foreseeable future will be to combine hybrid structures, the cloud and

on-premise solutions.

Keeping in mind the rapid pace of development, the following providers have been able to claim a

leading position in the market: Atos, T-Systems, DXC Technology, Fujitsu, IBM and itelligence. Atos

and itelligence have been able to improve their relative strengths in a considerable manner here.

� The portfolio of Atos offers powerful solutions for all the relevant aspects of the HANA

technology as well as the extensive scalability, which is important for large accounts.

� T-Systems scores above all with its comprehensive, flexible and highly scalable platform

solutions for HANA and the related consulting competency.

� DXC Technology is a high-performance provider in the segment of HANA technology, with

a portfolio ranging from consultation over technology options to the integration of various

resulting components into one holistic solution that meets all requirements.





9898

� In addition to powerful SAP-certified hardware for HANA, Fujitsu also

offers a comprehensive offering of consulting, realization support

and services related to system operations in the area of HANA

technology.

� As the traditional partner for large accounts, IBM offers to its

customers a well-founded knowledge of methods and special

technology competence, thanks to its long experience.

� The HANA technology consulting from itelligence covers all the

relevant aspects and offers the comprehensive representation in

standardized service packages as a special feature.





9999

ATOS

Tool support for system management with the cooperation of the customer: For the operation of HANA-based applications, Atos offers flexible solutions, which also include taking over responsibility for the operations at the customer site itself. In this way, transformation strategies can be approached in a step-by-step manner with the outsourcing of parts of the operations, even in the case of the long duration of such transformations that may be expected for large accounts.

Refined methodology for the strategy definition during the transition to cloud-based models: With the so called Cloudification Concepts Feasibility Workshop, customers now have the option of developing a strategy for the step-by-step use of cloud-based solutions. For the operations of the resulting hybrid cloud scenarios, Atos provides an efficient managed service with a uniform screen with the so called Orchestrated Hybrid Cloud for SAP, which covers, in addition to Atos’ own components, those of third-party providers including public clouds such as Amazon Web Services and Microsoft Azure.

Atos is a provider of IT services for both infrastructure as well as applications, with a global presence. The com-pany was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted an annual revenue of approximately €12.7 billion in 2017. In the area of technology for HANA, Atos has a strong position through its many years of presence in the market for infrastructure, and this has been expanded even further since 2015 through the acquisition of Bull S.A. The offering of efficient and powerful infrastructure for HANA-based applications is supplemented by a highly competent technology consulting. The scalability of the infrastructure that is offered, and that is the highest in comparison with what is available in the market, creates the best pre-requisites for use with large accounts. The corresponding consulting also covers the complex requirements of large accounts in a comprehensive manner.

Comprehensive expertose and powerful infrastructure components of its own: Atos has many years of experience with the various infrastructure solutions for HANA (appliances, TDI) and offers in its own portfolio the BullSequana server line, which has been certified comprehensively by SAP, and is a leading hardware solution for HANA in the market. The corresponding offering of consulting services and managed services comprises all the aspects of the technology and application management. This is supplemented by a separate offering for a managed enterprise cloud.

Clear focus on optimizing the system landscape: Due to holistic consulting for infrastructure and applications, the optimization of the respective HANA system landscape is an integral part of the offering. A comprehensive view of complex SAP system landscapes from the ERP, BW etc., which are often encountered among large accounts, is also covered in a suitable manner.

Test systems for proof of concept: For the concept definition phase, Atos also offers, in addition to steadily available test systems, the possibility of setting up so called proof-of-concepts, which are based on a copy of the customer-specific SAP system (on-premise or cloud).

Strengths

Overview



100100

The portfolio of Atos offers efficient solutions for all the relevant aspects of the HANA technology

and comprehensive scalability, which is very important for large accounts.

ATOS

In the hybrid-scenarios that are considered, cloud-based applications that are offered by SAP itself, such as Ariba, Concur, SuccessFactors etc. should receive greater attention.


Challenges



101101


Platform offerings with high planning security: T-Systems offers a HANA platform solution with flexible scaling options as well as specialized service packages. The solution offers to companies of all sizes the right options and can be used for large accounts as a result. Variable price models of pay-as-you-use right up to the fixed price offer maximum flexibility and security for the customer.

High reliability in system operations: The high level of expertise in integration and operations of the company provides the guarantee of reliable system operations to the customer. The company also providescomprehensive solution competence for the necessary further developments resulting from the changes in the customer situation, such as in the case of M&A activities, which take place quite often among the large accounts. Furthermore, the portfolio competently handles the typically high requirements such as near-zero downtime during upgrades and enhanced security for large accounts.

T-Systems, the ICT service provider, is the largest customer vertical of the Deutsche Telekom, located in Bonn. The company is an important provider of IT services in the European market, and particularly in the German market. Traditionally, the company has an especially strong competence in the area of infrastructure and the conceptualization and the operation of platforms for SAP HANA. The offering of related consulting services and for the support for system operations is very extensive and covers all the relevant scenarios (on-premise, cloud, hybrid). Due to its size, the company is in a position to provide extensive coverage for the complex requirements in the area of large accounts.

Broad technology competence with regard to all the relevant operations models: Due to its many years of experience and the broad customer base, T-Systems is in a position to deliver appropriate and competent consulting for all the relevant customer situations regarding the best suited HANA system strategy and the technologies and installations that this will necessitate. This pertains to both the application systems themselves, as well as to supporting systems such as the SAP Solution Manager.

Tried and tested methodology for transformation to the cloud: The company has a clear-cut strategy for the hybrid scenarios of on-premise plus cloud, which are expected to dominate in future, and takes these into account during consulting and in the conceptualization of the system strategy. The so-called Cloudifier methodology is a comprehensive concept, which covers all the aspects of the HANA transformation with the focus on cloud-based solutions.

Strengths

Overview



102102

T-Systems scores above all with its comprehensive, flexible and highly scalable

platform solutions for HANA and the consulting competency that goes with it.


The management platform for the operation of complete system landscapes (dynamic services for SAP Solutions) has a strong focus on complete cloud-based situations. Extension to hybrid situations is recommended.

In general, the portfolio appears to have a strong focus on cloud-based landscapes. For large accounts especially, the hybrid mode would seem to be the default, at least for the foreseeable future; long term support for such scenarios should be addressed better in the portfolio.


SAP HANA Technology – Large Accounts

Challenges



103103

DXC is a high-performance provider in the segment of HANA technology, with a portfolio

ranging from consultation over technology options to the integration of various resulting

components into one holistic solution that meets all requirements.

DXC

The integration with cloud-based solutions that are offered by SAP itself, such as Ariba, Concur, SuccessFactors etc. should be developed even more strongly.

It will be useful to convince the large accounts of the benefits of using a provider's help to integrate the various solutions; very often, these companies try to handle these integration aspects on their own.

DXC Technology is complete provider of IT services (infrastructure, consulting, implementation and operational support) with global operations and a strong presence in the DACH region. The company came into existence 2017 through the merger of the Enterprise Services unit of Hewlett Packard Enterprise with the Computer Sciences Corporation (CSC). It employs 140,000 employees throughout the world and posted revenues of US $24.6 billion in 2018. The SAP portfolio is one of the core areas at DXC, with the option of falling back on a wide network of partners for the HANA technology, in addition to its own competencies. The focus here is on managed services, which make up more than one half of the business.

High technology competence: DXC has long-standing expertise in the technology and infrastructure area for SAP HANA and is in a position to work out analyses and recommendations for the system strategy, the resulting road map and the project portfolio, which can be customized to suit the given customer situation. All the possible technology options (on-premise, cloud, hybrid) will be considered. Many standardized packages with workshops and assessments, which can be put together in an individualized manner, exist for the respective sub-topics.

High share of on-demand solutions in the portfolio: For implementation, DXC offers an extensive portfolio of on-demand solutions and hence offers to customers in concrete projects a high level of flexibility both in terms of the infrastructure as well as in terms of the application management. The offering comprises taking over the responsibility for the integration of various components through DXC, even if these come from various providers. DXC falls back on a wide network of partnerships with renowned technology providers for this purpose.

Focus on optimizing the data management and system management: Technology consulting through DXC also includes data management (archiving, data tiering etc.) and supports efficient system management, which is extremely important especially in larger companies.

Strengths

Overview Challenges




104104

FUJITSU

Scalability of the solutions for large accounts: The offered solutions are highly scalable and are therefore good for using in large companies as well.

Best practices for the creation of road maps for HANA: Fujitsu has efficient procedural models and best practices to support the transition to a HANA-based system landscape. In the process, care is taken to ensure that the planning in the preliminary phases is in line with the requirements and the specific situation of the given customer, and includes a road map as well. Highly complex system landscapes of large accounts are often viewed in their entirety, and attempts are made to optimize these, for example through suitable data volume management.

Fujitsu is a global active provider of IT Services, and its original portfolio with focus on infrastructure services and the corresponding hardware in the previous years has been extended enormously toward application-related services. The company, which was established in 1923, has its headquarters in Tokyo and employs 140,000 people throughout the world. It reported revenues of about €39 billion in 2018.Here, there is significant emphasis on SAP-related services and on HANA. The presence in the DACH region was increased significantly in recent years, making Fujitsu an important player in this segment.

Broad expertise for infrastructure and operations for all deployment-options: As a provider with global operations and a strong presence in DACH, Fujitsu offers to its customers a complete offer for the analysis and the design of the infrastructure for SAP HANA including the IaaS aspects. Add to this a comprehensive portfolio for SAP system operations including the Solution Manager, business process monitoring and license management, which also addresses the varied requirements of large accounts. It is not fixed on just one deployment model, but supports on-premise solutions, cloud-based and hybrid approaches as well.

Well-defined and transparent price model for the system operations: For the definition, the price determination and the subsequent accounting of the services, the company offers a mature concept based on a clear and well-structured set of parameters, including availability, performance, disaster recovery etc. Furthermore, the clear definition of the services makes for a solid basis for pay per use, not only for pure cloud-based environments.

Strengths

Overview



105105

In addition to Besides efficient and powerful SAP certified hardware for HANA, in the area

of HANA technology, Fujitsu also offers a comprehensive offer of consulting, realization

support and services related to the system operations.

FUJITSU

The focus on big data, which is growing in significance especially for large accounts, is still in its initial phase.

Innovative topics such as IoT, machine learning etc. are already addressed in the portfolio, but need to be developed even further.


SAP HANA Technology – Large Accounts

Challenges



106106

IBM

IBM is a provider of complete IT services that concentrates on large accounts and has global operations with major focus on the infrastructure. It has its headquarters in Armonk, New York. The company employs about 365,000 people throughout the world, and it reported revenues of about US $79 billion. IBM has many years of experience with the support for SAP-based applications and HANA.

Overview

Global and comprehensive offer for infrastructure and technology: As a global provider, IBM has a complete offering for the infrastructure aspects of using SAP HANA. This includes the provisioning of dedicated infrastructure, platform-as-a-service and comprehensive cloud-based services. The size of the company ensures scalability of the offered services at any time to suit the needs of large accounts.

Efficient and powerful standard offers for the migration to HANA: Within the partnership with SAP, IBM has SAP-certified HANA migration centers with best practices and automated tools for speeding up the migration. For large accounts especially, which often have to migrate many systems, this is an important factor in speeding up the transformation.

Impressive procedural models: IBM offers clear templates and procedural models with numerous HANA business cases and concrete ROI calculations.

Strengths

The portfolio of IBM focuses largely on the technology. The implementation and management aspects of the application seem to play a secondary role here, which restricts the possibilities of comprehensive customer consulting.

Challenges

As the traditional partner for large accounts, IBM offers to its customers a well-founded knowledge of methods and special technology competence,

thanks to its long experience.




107107

The HANA technology consulting services from itelligence covers all the relevant aspects and offers the comprehensive representation in standardized

service packages as a special feature.

ITELLIGENCE

The IoT aspects and in particular, the use of the SAP Leonardo framework should be developed more strongly in the portfolio.

The increasing use of mobile devices as access to SAP HANA-based applications needs to be given more attention in the itelligence portfolio.

The itelligence AG is an IT service provider that concentrates on the SAP product line, offering both project business (design, implementation, roll-out) as well as application management, the latter predominantly as managed services. The company is located in Bielefeld and recorded revenues of about €900 million in 2018 with approximately 7,000 employees. itelligence belongs to the NTT Data Group and within the group, covers a large part of the European SAPbusiness. The company is also represented in Asia and North America. Despite the proclaimed focus on mid-sized companies, the itelligence AG is also suitable for larger companies.

Comprehensive portfolio with standardized consulting packages: With the existing portfolio, itelligence covers all the aspects of the SAP HANA technology (hardware concepts, data management, operations concepts). The offering is based on clearly defined standard packages, which can be put together for customer-specific services (called the Addstore by itelligence). This is particularly interesting in terms of better planning of the various project phases. In the various consulting packages, specific reference is made to the prevalent customer situation, so as to identify the best suited transformation path from a simple upgrade through brownfield to greenfield approaches.

Suitable consideration for hybrid scenarios: itelligence is clearly focused on realizing so called sser-centric applications using Fiori as the central SAP framework for designing the user interfaces.

Suitable consideration for hybrid scenarios: Hybrid scenarios between on-premise and cloud models are also supported, where suitable management of the accompanying complexities is guaranteed.

Portfolio focus on SAP HANA: The focus on the SAP product portfolio qualifies itelligence as a one-stop provider especially for customers who are looking for a consolidated provider landscape for the business application systems. This is the preferred strategy for many large accounts, and this makes the itelligence offer attractive to this group of customers.

Strengths

Overview Challenges




108108


DefinitionThese segments deal with services in the form of a managed platform as a service, provided on the basis of SAP HANA. In addition to the infrastructure provisioning, this cloud service also includes software components such as the operating system, databases, etc. and the corresponding system management. This could also include the marketing of the SAP solution, namely, SAP HANA Enterprise Cloud (SAP HEC).

This segment also includes the so-called hyperscalers (in alphabetical order, Amazon Web Services, Google, Microsoft), even if these concentrate mainly on the provisioning of infrastructure and the corresponding services. They certainly work with numerous efficient partner companies, and offer a common managed platform as a service. The service responsibility for this platform will then normally rest with the concerned partner company, which will be considered as an additional aspect in the discussions in this section. Thus, this representation shows two groups of companies: those that provide complete managed platform services on the one hand, and the hyperscalers, which do this in cooperation with partner companies, on the other.

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Managed Services for Midmarket



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Gruppen von Unternehmen zu unterscheiden, und zwar einerseits diejenigen, welche selbst den vollständigen Managed Platform Service erbringen sowie die Hyperscaler, welche dieses zusammen mit Partnerunternehmen leisten.

This section looks at providers that offer the competencies for medium-sized customers (mid-market).

The relevant components of the service in detail are the analysis of the requirements for the respective application, the technical design, the implementation and ensuring the subsequent operations. The possible complexity of the system landscape and the resulting establishment of a hybrid operation are additional challenges here. Normally, this will necessitate an intensive cooperation with SAP with regard to the specified standards and the corresponding certification.

The main eligibility criteria are listed below:


� Technology competence with regard to cloud-platforms and hybrid structures;

� Competency with regard to transformation to cloud platforms;




Definition

HANA Cloud Offerings – Managed Enterprise Cloud – Midmarket

Eligibility Criteria




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The use of platform-as-a-service for HANA-based system landscapes

has gained importance over the last two years, in part because of

the entry of the so-called hyperscale providers such as Amazon Web

Services (AWS) and Microsoft Azure, and in recent years, Google. This

has become possible through the technological development, the

virtualization and the resulting massive scalability for HANA systems. In

most HANA projects, be it new rollouts or transformations of existing

system landscapes, a check is made to ensure at least if the use of

such platforms with their cost reduction potential is possible. This is

especially true for fresh roll-outs of HANA-based systems, as is often

encountered in mid-sized companies.

Here it should be noted that the wide standardization of the application

and the usage profile (for example, system availability and scheduling

of upgrades, etc.) is the pre-requisite for using these options. The

expenses that could possibly go with the subsequent operations should

be considered against the reduction in costs through the platform. The greater the acceptance

of standardization on the part of the customer, the higher the potential for cost advantages and

benefiting from innovations.

Besides their own managed clouds, many providers also offer a managed service, in which one

of the large hyperscale platforms is combined with the comprehensive operations support by the

provider. For customers in the mid-market segment, which now only have limited resources for

managing such platforms, the performance capability or efficiency and the quality of the services

offered by the provider are very important.

The following providers have been able to retain their positions from the previous years in this

segment: Atos, Deutsche Telekom (TSI), DXC Technology and Fujitsu. Thanks to the very efficient

and comprehensive offerings now available, Amazon Web Services (AWS) and Microsoft Azure have

qualified as other leaders. In addition to these, Cancom with its comprehensive cloud offering,

which is especially suited for the mid-market, was also able to qualify as a Rising Star.

Observations


HANA Cloud Offerings – Managed Enterprise Cloud – MidmarketISG Provider Lens™ Quadrant Report | September 2019


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� In a relatively short time, AWS has successfully established itself as

an important provider of cloud-based services focused on the SAP

product line.

� Based on its hardware, Atos offers an impressive solution for

a HANA managed cloud and also provides a platform for the

comprehensive management of hybrid scenarios involving third-

party providers.

� The Deutsche Telekom (TSI) is specially focused on the

transformation to cloud-based landscapes and underscores this

through comprehensive and high-performance offering of its own

for Managed Enterprise Cloud for HANA.

� As a service provider with global operations, DXC Technology also

offers in its portfolio a suitably oriented Managed Enterprise Cloud

for HANA and the corresponding concepts and procedures for the

transformation to this platform.

� In addition to its own Managed Enterprise Cloud for HANA, Fujitsu

also offers the integration of cloud products of other manufacturers as well as competent

support with the design and implementation of various hybrid scenarios.

� On its Azure platform, Microsoft provides an efficient, highly scalable platform for HANA-based

applications, which is all the more reliable due to the long experience and cooperation with SAP.

� Based on the extensive service portfolio and the long years of experience, Cancom is an

extremely efficient provider for cloud-based services in the HANA environment and an especially

competent partner for medium-sized companies. As a Rising Star, Cancom has good prospects

of achieving a leading position in this segment in future.





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AMAZON WEB SERVICES (AWS)

presented have been validated by AWS and contain a combination of AWS services and technologies from the AWS partner network, which can be implemented even faster with elements such as the AWS Quick Starts. These pre-defined solutions are especially interesting for medium-sized companies with only limited expertise of their own.

High pace of innovation: The portfolio of AWS shows an impressive pace of innovation, so that the latest developments by SAP are normally available very fast within the AWS offering.

StrengthsComplete portfolio with maximum scalability: The portfolio of AWS offers the complete spectrum of cloud-based infrastructure services for companies of all sizes. This encompasses all the main HANA-based products, both the Business Suite on HANA as well as S/4HANA. Besides the flexibility and the extraordinary scalability, AWS also offers to customers the possibility of compiling the necessary services on their own in a sort of self-service mode.

Extensive network of partners for platform services: AWS has an extensive network of partner companies in the German market, which provide suitable platform services on the basis of AWS infrastructure, including, operating system, database and middleware components for customers and also operate them as a managed service. Support for the SAP HANA Enterprise Cloud: Since 2017, it is possible for customers to get a managed service under the responsibility of SAP (SAP HANA Enterprise Cloud) on infrastructure provided by AWS.

Provisioning of tried and tested solutions from customer projects: Another major component in the portfolio of AWS is the so-called AWS Solutions Space. This AWS website shows solutions for SAP on AWS and depicts the implementation of numerous customer projects of SAP on AWS. The architectures that are

AWS is currently the biggest cloud provider in the world and has consistently expanded its portfolio in recent years by adding services related to the SAP product line. The company, located in Seattle, posted revenues of US $25.7 billion in 2018. The offering is aimed at companies of all sizes and is developed constantly and quickly. The cooperation between SAP and AWS began as early as in 2008 with the aim of enabling the use of function-critical SAP systems in the cloud. In Germany, customers can access both the global AWS infrastructure as well as from the AWS region Frankfurt.

Overview



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In a relatively short time, AWS has successfully established itself as an important provider of cloud-

based services around the SAP product line.


The AWS portfolio is extremely complex, necessarily due to the very high scope of functions and hence, it isnot easy to fathom, in particular, for medium-sized customers with little expertise in-house. To manage this complexity in an effective way, these customers are referred to the appropriate services of the AWS partners.

Challenges



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ATOS

Well suited for the mid-market: Both its own cloud solution as well as the management solution for the hybrid scenarios provide adequate flexibility to support the application landscape that is limited in terms of the complexity, like those often encountered in mid-sized companies, in an efficient manner.

Global availability for regional specific requirements: Atos has numerous globally distributed data centers and is thus well equipped for the vast variety of specific regional requirements.

Atos is a provider of IT services for both infrastructure as well as applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted revenue of approximately €12.7 billion in 2017. Based on the long years of experience with the provisioning of infrastructure services, Atos is a high-performance provider of managed enterprise cloud services for SAP HANA. The operation of hybrid cloud structures, that is, also using third-party providers, is supported here with comprehensive solutions. As a global provider, Atos covers all the specific regional requirements, such as those with regard to data storage in a specific region or country.

Overview

StrengthsPowerful solution with high scalability: Atos has long years of experience in operating its own managed enterprise cloud. With the acquisition of Bull, the company has been able to usher in further improvements in its already strong position, especially in terms of scalable solutions, data security and suitability of the offered solutions for big data.

Comprehensive Integration with platforms of other providers: With its Orchestrated Hybrid Cloud for SAP, Atos offers a comprehensive solution, which also enables the integration with the platforms of other providers, such as Amazon Web Services, Microsoft Azure and SAP HEC. Atos does this by combining its own tool set with ServiceNow to give efficient portal-based cloud management. Through this portal, it is possible for customers to change the system distribution across the various components in an independent manner.

Comprehensive monitoring available: In cooperation with the company AppDynamics, these solutions are augmented with comprehensive performance monitoring and availability monitoring.



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ATOS

Based on the hardware existing at the company, Atos offers an impressive solution for a HANA

managed cloud and also provides a platform for the comprehensive management of hybrid scenarios

involving third-party providers.


The standardization aspects while using a managed cloud need to be emphasized more strongly.

The possibility of defining of the system distribution across the various cloud offerings in the customer portal by the customers themselves places significantly high requirements on the qualifications of the staff, which could sometimes pose a challenge, especially in mid-sized companies.

Challenges



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Deutsche Telekom is especially focused on the transformation to cloud-based landscapes and emphasizes this through a comprehensive and

efficient offer of its own for a Managed Enterprise Cloud for HANA.

ChallengesIn concrete customer situations, the alternative between the internal enterprise cloud and the SAP offering should be handled in such a way that a situation of competing with the partner SAP can be avoided.

It is not directly clear from the portfolio to what extent hybrid models are also supported with cloud offerings of third-party providers with comprehensive management by the Deutsche Telekom.

StrengthsBroad offer of various cloud options: In addition to the SAP HANA Enterprise Cloud (SAP HEC) which is marketed jointly with SAP SE, the Deutsche Telekom also offers a separate managed enterprise cloud, which is taken into account as an essential component of the proprietary Cloudifier methodology. The corresponding offering, called Dynamic Services for SAP Solutions, offers the industrialized operation of complex SAP system landscapes from a private cloud. The linking with public cloud offerings, for example, in the Open Telekom Cloud, is also covered.

Competent support for hybrid scenarios: The hybrid scenarios, which are probably going to dominate in the future, are supported conceptually in an impressive manner by the offering of the Hybrid Cloud for SAP Solutions, in which cloud applications of third-party providers, where the management responsibility rests with the customer itself, are also considered.

High scalability and reliability: The offerings have the necessary flexibility for being used in medium-sized companies. The flexible and transparent price models contribute to this. Due to its many years of experience with the operation of cloud applications, which are supported by numerous references and use cases, the Deutsche Telekom can ensure a high degree of operational safety, in addition to the necessary scalability.

The Deutsche Telekom AG is the largest telecommunications company in Europe and located in Bonn. The company is an important provider of IT services in the European market, and particularly in the German market. The offer of consulting services related to this and complete offers for the system operations is very extensive and covers all the relevant scenarios (on-premise, cloud, hybrid). Traditionally, the company has an especially strong competence in the area of infrastructure, the conceptualization and the operation of platforms for SAP HANA, and in recent years, it has expanded successfully to the operation of managed enterprise clouds. In addition to pure cloud scenarios, the offering also takes into account various hybrid scenarios. There is a special focus on the mid-sized companies that have been surveyed.

Overview




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DXC

SAP Cloud Path also contains the sector-specific solutions for efficient and quick transformations. DXC also maintains partnerships with renowned third-party providers, for example, Amazon Web Services or Microsoft (Azure), as a way to include their components in the corresponding road maps, if necessary.

Standard packages for strategy definition: To support the definition of a cloud strategy that is suitable for the given use case and the corresponding road map, standardized packages are offered, with assessments, proofs of concept and strategy workshops.

StrengthsPowerful enterprise cloud with impressive system management: DXC offers a scalable and comprehensive managed enterprise cloud for HANA-based applications, which is an integral part of the on-demand offer. The management of the systems for the customers is done through a portal-based and largely automated platform, through which the DXC can configure and provision the SAP systems quickly and easily.

Highly reliable operations: The many years of comprehensive experience of management for SAP applications form a stable basis for the reliable operations of the internal enterprise cloud.

Broad transformation expertise: DXC has extensive experience with the transformation of customer-specific system landscapes in a wide-ranging standardized cloud environment. The corresponding methods, procedures and tools are summarized together in a framework called the SAP Cloud Path. In addition to this,

DXC Technology is a complete provider of IT services (infrastructure, consulting, implementation and operational support) with global operations and a strong presence in the DACH region. The company came into existence 2017 through the merger of the Enterprise Services unit of Hewlett Packard Enterprise with the Computer Sciences Corporation (CSC). It employs 140,000 employees throughout the world and posted revenues of US $24.6 billion in 2018. The SAP line is one of the core areas in the DXC portfolio, with the option of falling back on a wide network of partners. The focus here is on managed services, which make up more than one half of the business. This also includes the versatile offerings for cloud-based services.

Overview



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DXC

As a service provider with global operations, DXC also offers in its portfolio a suitably oriented Managed Enterprise Cloud for HANA and the

corresponding concepts and procedures for the transformation to this platform.


The positioning of the DXC-owned on-demand solutions vis-a-vis the solutions of third-party providers (besides Amazon Web Services and Microsoft Azure and SAP HEC) is not clear. Even the positioning of hybrid scenarios in the portfolio needs to be made more precise.

Challenges



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FUJITSU

Besides its own managed enterprise cloud for HANA, Fujitsu also offers the integration of cloud products of other manufacturers as

well as competent support with the design and implementation of various hybrid scenarios.

ChallengesThe SAP offering for a managed HANA Enterprise Cloud (HEC) is not given adequate coverage.

StrengthsPowerful enterprise cloud with high scalability and flexibility: Fujitsu has a well-structured offering for a managed enterprise cloud, which can be configured based on a clear set of parameters for the definition of the service. The solution offers a high scalability and flexible options for managing the necessary capacities with cost models that are very flexible compared to others in the sector.

Impressive solution for system management in hybrid scenarios: The integration of other cloud offerings (for example, SAP, Microsoft Azure) is also part of the complete services of the portfolio. In such scenarios, components that are operated on-premise can be included. A comprehensive platform for the operation and the system management of such hybrid scenarios will be offered and in this way, proper control is ensured.

Competent strategy consulting for the definition of customer-specific road maps: In addition to the various cloud-based services itself, Fujitsu also offers a competent consulting service to help customers know which options are available, what target scenario is appropriate and how a possible road map can be set up for this target scenario. In addition, Fujitsu also provides support with the step-by-step implementation of a defined road map. In view of the many insecurities, this is a major help in particular for mid-market customers, in working out and successfully implementing a transformation strategy.

Fujitsu is a globally active provider of IT Services, and its original portfolio with focus on infrastructure services and the corresponding hardware in the previous years has been extended enormously toward application-related services. The company, which was established in 1923, has its headquarters in Tokyo and employs 140,000 people throughout the world. It reported revenues of about €39 billion in 2018. There is significant emphasis on SAP-related services and on HANA. The presence in the DACH region was increased significantly in recent years, making Fujitsu an important player in this segment.

Overview




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MICROSOFT

Microsoft Corporation is a global provider of software and hardware services as well as IT services. The company has its headquarters in Redmond, Washington and posted revenues of US $110.4 billion in 2018 with approximately 135,000 employees. Microsoft can look back on several years of partnership with SAP in the development SAP-certified offerings for the implementation and the operation of HANA-based applications in Microsoft Azure. Due to its experience and size, Microsoft is one of the most important providers for SAP applications in the cloud.

Overview

StrengthsWide experience due to several years of cooperation with SAP: The more than 20-year-old cooperation between SAP and Microsoft provides a guarantee for a steadily up-to-date yet tried and tested stable and reliable environment for the operation of HANA-based applications. Most of the relevant application architectures are covered, such as BW on HANA, Business Suite on HANA and S/4HANA.

Support for the SAP HANA Enterprise Cloud: The portfolio also includes, with the support of the SAP HANA Enterprise Cloud (HEC), a private cloud, as a way to meet higher security requirements if necessary. For requirements that go beyond this, it is also possible to use dedicated installations.

Very high scalability and flexibility: The infrastructure that is offered is highly scalable and very flexible in design. Since both BW as well as the Business Suite are contained in the scope, specific optimizations of the entire system landscape can be made in the same environment, which can open up additional optimization potentials.

Extensive network of partners for platform services: Microsoft has an extensive network of partner companies, which provide operating system, databases and middleware components for customers and run them as a managed service based on the Azure infrastructure.

Good documentation and guidance: Microsoft also offers very comprehensive documentation and competent consulting for the individual offers.

ChallengesThe offering is somewhat complex in its variety and possibly not easy to understand, especially for mid-sized companies, despite the good documentation.

To make the initiation easier, basic packages with standardized contents should be offered.

On its Azure-platform, Microsoft provides an efficient, highly scalable platform that is all the more reliable

due to the long experience and cooperation with SAP,for HANA-based applications.




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RISING STAR: CANCOM

The Cancom SE, located in Munich, is an IT service provider that concentrates on the German market, with focus on the infrastructure segment, including technology consulting, hosting and cloud. The company posted revenues of €1.38 billion in 2018 with about 3,400 employees. The services for applications using the SAP product line and HANA in particular are an important part of the portfolio. The offering is aimed mainly at medium-sized companies, but is also suitable for larger companies. A lot of importance is given to aspects of the managed enterprise cloud in the HANA environment in the portfolio.

Overview

Rising Star: HANA Cloud Offerings – Managed Enterprise Cloud – Midmarket

StrengthsComplete portfolio: The existing comprehensive portfolio of services related to platforms for the operation of SAP HANA has been extended significantly in the recent past through the addition of efficient cloud services, with a special focus on the aspects of scalability and management of hybrid structures, also including hyperscale offerings.

Clear structure and high transparency in the portfolio: The portfolio has a clear structure and a precise representation of the various types of offers, ranging from external hosting to platform-as-a-service, and with it, supports the customer in arriving at decisions with concrete choices. In terms of content, the portfolio includes all the relevant sub-aspects of strategy definition, through the conceptualization and implementation to the operations.

Reliability through wide-ranging experience: Cancom has an especially rich experience with the provisioning of various types of platforms for the operation of SAP HANA and is especially competent in supporting the corresponding transformation processes, also for cloud-based offers. This is particularly applicable to mid-sized companies, which so far have had only limited resources for handling these tasks.

ChallengesThe support for hybrid structures, including those of third-party providers, needs to be defined more clearly and positioned more visibly as a valid option.

Based on the extensive service portfolio and the long years of experience, Cancom is an extremely efficient provider for cloud-based services in the HANA environment and an especially competent

partner for medium-sized companies.




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DefinitionThis segment deals with services in the form of a managed platform

as a service, which will be provided on the basis of SAP HANA. In

addition to the infrastructure, this cloud service also consists of

software components such as operating systems, databases, etc. and

the corresponding system management. This could also include the

marketing of the SAP solution, namely, SAP HANA Enterprise Cloud (SAP

HEC).

This segment also includes the so-called hyperscalers (in alphabetical

order, Amazon Web Services, Google and Microsoft), even if they

concentrate mainly on the provisioning of infrastructure and the

corresponding services. They work with numerous efficient partner

companies, and offer a common managed platform as a service. The

service responsibility for this platform will then normally rest with

the concerned partner company, which will have to be taken into

consideration as an additional aspect in the discussions in this section.

Thus, this representation shows two groups of companies:

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Managed Services for Large AccountsISG Provider Lens™ Quadrant Report | September 2019


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those that provide complete managed platform services on the one

hand, and the hyperscalers, which do this in cooperation with partner

companies, on the other.

This section looks at providers who offer the competencies for large

customers. The relevant components of the service in detail, in addition

to the provisioning itself, are the analysis of the requirements for the

respective application, the technical design, the implementation and

ensuring the subsequent operations. The possible complexity of the

system landscape, which needs to be factored in for large accounts,

and the resulting establishment of hybrid operations are additional

challenges here.

Normally, this will necessitate an intensive cooperation with SAP with

regard to the specified standards and the corresponding certification.

The main eligibility criteria are listed below:


� Technology competence with regard to cloud-platforms and hybrid structures;

� Competency with regard to transformation to cloud platforms;




HANA Cloud Offerings - Managed Enterprise Cloud – Large Accounts

Eligibility CriteriaDefinition




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The use of platform-as-a-service for HANA-based system landscapes

has gained significantly in importance over the last two years, in

part because of the entry of the so-called hyperscale providers such

as Amazon Web Services and Microsoft Azure, and even Google in

recent years, into this segment. This has become possible through the

technological development, the virtualization and the resulting massive

scalability for HANA systems. In most HANA projects, be it new rollouts

or transformations of existing system landscapes, a check is made to

ensure at least if the use of such platforms with their cost reduction

potential is possible.

It should be noted that the wide standardization of the application

and usage profile (for example, system availability and scheduling of

upgrades etc.) is the pre-requisite for using these options. The accom-

panying effort and expenses that could possibly go with this during the

subsequent operations should be considered against the reduction

in costs through the platform. The greater the acceptance of standardization on the part of the

customer, the higher the potential for cost advantages and benefiting from innovations.

For large accounts, becausethe system landscapes are usually complex, the need for hybrid

structures that combine the on-premise and cloud-based components will continue for longer

periods. It is essential for this group of customers that the concerned provider should be in a

position to support the corresponding operations with suitable tools and management platforms.

The managed services that are offered by many providers, wherein one of the large hyperscale

platforms is combined with the comprehensive operations support by the concerned provider, is a

valid option here.

The following providers have been able to retain their positions from the previous years. Atos,

T-Systems, DXC Technology and Fujitsu. Thanks to the very efficient and comprehensive offers

now available, Amazon Web Services (AWS) and Microsoft Azure have qualified as other leaders.

Through the rapid development in recent times, Google has qualified as a Rising Star with its

Google Cloud Platform.

Observations


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� In a relatively short time, AWS has successfully established itself

as an important provider of cloud-based services focused the SAP

product line.

� Based on the hardware existing in the company, Atos offers an

impressive solution for a HANA managed cloud and also provides a

platform for the comprehensive management of hybrid scenarios

involving third-party providers.

� T-Systems is especially focused on the transformation to cloud-

based landscapes and underscores this through comprehensive and

high-performance offering of its own for managed enterprise cloud

for HANA.

� As a service provider with global operations, DXC Technology also

offers in its portfolio a suitably oriented managed enterprise cloud

for HANA and the corresponding concepts and procedures for this

platform.

� In addition to its own managed enterprise cloud for HANA, Fujitsu also offers the integration

of cloud products of other manufacturers as well as competent support with the design and

various hybrid scenarios.

� On its Azure platform, Microsoft provides an efficient, highly scalable platform for HANA-based

applications, that is all the more reliable due to the long experience and cooperation with SAP.

� With its Cloud Platform for HANA, Google has become an important player in this segment at an

impressive pace and can also refer to links with specific, powerful offerings, such as for big data

and machine learning. Hence, the company has been classified as a Rising Star.





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been validated by AWS and contain a combination of AWS services and technologies from AWS.

High pace of innovation: The portfolio of AWS shows an impressive pace of innovation, so that the latest developments by SAP are normally available very fast within the AWS offering.

StrengthsComplete portfolio with maximum scalability: The portfolio of AWS offers the complete spectrum of cloud-based infrastructure services for companies of all sizes. The encompasses all the main HANA-based products, that is, both the Business Suite on HANA as well as S/4HANA. The offerig provides an attractive flexibility and extraordinary scalability. This is important, in particular, for large accounts and the needs of their large systems.

Extensive network of partners for platform services: AWS has an extensive network of partner companies in the German market, which provide suitable platform services on the basis of AWS infrastructure, including, operating system, database and middleware components for customers, and also operate them as managed services.

Support for the SAP HANA Enterprise Cloud: Since 2017, it is also possible to get a managed service under the responsibility of SAP (SAP HANA Enterprise Cloud) on the basis of the infrastructure that is provided by AWS.

Provisioning of tried and tested solutions from customer projects: Another major component in the portfolio of AWS is the so-called AWS Solutions Space. This AWS website shows solutions for SAP on AWS, which depict the implementation of numerous customer projects of SAP on AWS. This also includes enterprise customers, which are already running productive SAP workloads on AWS. The architectures that are presented in this space have

AWS is currently the biggest cloud provider in the world and has consistently expanded its portfolio in recent years by adding services related to the SAP product line. The company, located in Seattle, posted revenues of US $25.7 billion in 2018. The offering is aimed at companies of all sizes and is developed constantly and quickly. The cooperation between SAP and AWS began as early as 2008 with the aim of enabling the use of function critical SAP systems in the cloud. In Germany, customers can access both the global AWS infrastructure as well as from the AWS region Frankfurt.

Overview



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In a relatively short time, AWS has successfully established itself as an important provider of cloud-

based services focused on the SAP product line.

The AWS portfolio is necessarily very complex due to the high scope of functions and is thus a major challenge even for large accounts. To manage this complexity in an effective way, these customers are referred to the appropriate services of the AWS partners.

Large accounts, which usually have longer adaptation cycles, should define clearly the extent to which they can use of the high pace of innovation.


Challenges



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ATOS

Based on the hardware existing in the company, Atos offers an impressive solution for a HANA Managed Cloud and also provides a platform

for the comprehensive management of hybrid scenarios involving third-party providers.

ChallengesThe standardization aspects while using a managed cloud need to be emphasized more strongly.

StrengthsPowerful solution with high scalability: Atos has long years of experience in operating its own managed enterprise cloud. With the acquisition of Bull, the company has been able to usher in further improvements in its already strong position, especially in terms of scalable solutions, data security and suitability of the offered solutions for big data.

Comprehensive Integration with platforms of other providers: With its Orchestrated Hybrid Cloud for SAP, Atos offers a comprehensive solution, which also enables the integration with the platforms of other providers, such as Amazon Web Services, Microsoft Azure and SAP HEC. Atos does this by combining its own tool set with ServiceNow to give efficient portal-based cloud management. Through this portal, customers can independently change the system distribution across the various components, which is an attractive feature especially for large accounts with often complex system landscapes.

Comprehensive monitoring available: In cooperation with the company AppDynamics, these solutions are supplemented through the development of a comprehensive performance and availability monitoring, which meets the major requirements of global companies and large accounts.

Global availability for regional specific requirements: Atos has numerous globally distributed data centers and is thus well equipped for the vast variety of specific regional requirements.

Atos is a provider of IT services for both infrastructure as well as applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted revenues of approximately €12.7 billion in 2017. Based on the long years of experience with the provisioning of infrastructure services, Atos is a high-performance provider of managed enterprise cloud Services for SAP HANA. The operation of hybrid cloud structures, that is, also using third-party providers, is supported here with comprehensive solutions. As a global provider, Atos covers all the specific regional requirements, such as those with regard to data storage in a specific region or country.

Overview




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T-Systems is specially focused on the transformation to cloud-based landscapes and underscores this through comprehensive and

high-performance offering of its own of managed enterprise cloud for HANA.

ChallengesIn concrete customer situations, the alternative between the internal enterprise cloud and the SAP offering should be handled in such a way that a situation of competing with the partner SAP can be avoided.

For large accounts, hybrid offers that are already in use, and are likely to increase in the future, should be taken up with cloud offerings of third-party providers. It is not directly clear from the portfolio to what extent such models are also supported with a comprehensive management by the Deutsche Telekom.

StrengthsBroad offer of various cloud options: In addition to the SAP HANA Enterprise Cloud (SAP HEC), which is marketed jointly with SAP SE, T-Systems also offers a separate managed enterprise cloud, which is an essential component of the proprietary Cloudifier methodology. The corresponding offering, called Dynamic Services for SAP Solutions, offers the industrialized operation of complex SAP system landscapes from a private cloud. The linking with public cloud offerings, such as in the Open Telekom Cloud, is also covered.

Competent support for hybrid scenarios: The hybrid scenarios, which are probably going to dominate in the future, are supported conceptually in an impressive manner by the offering of the hybrid cloud for SAP Solutions, in which cloud applications of third-party providers, where the management responsibility rests with the customer itself, are also considered.

High scalability and reliability even for complex system landscapes of large accounts: T-Systems has many years of experience with the operation of large cloud applications, which are testified to with numerous references and use cases, and can thus ensure a high degree of operational safety as well, in addition to the necessary scalability. The flexible and transparent price models allow the customer to plan the costs very well.

T-Systems, the ICT service provider, is the largest customer vertical of the Deutsche Telekom, located in Bonn. The company is an important provider of IT services in the European market, and particularly in the German market. The offer of consulting services related to this and complete offerings for the system operations is very extensive and covers all the relevant scenarios (on-premise, cloud, hybrid). Traditionally, the company has an especially strong competence in the area of infrastructure, the conceptualization and the operation of platforms for SAP HANA, and in recent years, has expanded successfully to the operation of managed enterprise clouds. In addition nto pure cloud scenarios, the offering also takes into account various hybrid scenarios. The high scalability of the offered services, which is indispensable for large accounts, is ensured through the size of the company.

Overview




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DXC

contains the sector specific solutions for efficient and quick transformations. DXC also maintains partnerships with renowned third-party providers, including Amazon Web Services and Microsoft (Azure), as a way to include their components in the corresponding road maps, if necessary.

Standard packages for strategy definition: To support the definition of a cloud strategy that is suitable for the given use case and the corresponding road map, standardized packages are offered, with assessments, proofs of concept and strategy workshops.

StrengthsPowerful enterprise cloud with impressive system management: DXC offers a scalable and comprehensive managed enterprise cloud for HANA-based applications, which is an integral part of the on-demand offer. The management of the systems for the customers is done through a portal-based and largely automated platform, through which the DXC can configure and provision the SAP systems quickly and easily.

High reliability during operations, even for the critical requirements of large accounts: The many years of comprehensive experience in application management for SAP applications form a stable basis for the reliable operations of the enterprise cloud. The very stringent requirements for the performance, availability and security that are often characteristic of large accounts are covered in a comprehensive manner.

Broad transformation expertise: DXC has extensive experience with the transformation Of customer-specific system landscapes in a wide-ranging and standardized cloud environment. The corresponding methods, procedures and tools are summarized together in a framework called the SAP Cloud Path. In addition, SAP Cloud Path also

DXC Technology is complete provider of IT services (infrastructure, consulting, implementation and operational support) with global operations and a strong presence in the DACH region. The company came into existence 2017 through the merger of the Enterprise Services unit of Hewlett Packard Enterprise with the Computer Sciences Corporation (CSC). It employs 140,000 employees throughout the world and posted revenues of US $24.6 billion in 2018. The SAP product line is one of the core areas in the DXC portfolio, with the option of falling back on a wide network of partners. The focus here is on managed services, which make up more than one half of the business. This also includes the versatile offerings for cloud-based services.

Overview



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As a service provider with global operations, DXC Technology also offers in its portfolio a suitably

oriented managed enterprise cloud for HANA and the corresponding concepts and procedures for the

transformation to this platform.

DXCChallenges

The positioning of the DXC-owned on-demand solutions vis-a-vis the solutions of third-party providers (in addition to Amazon Web Services, Microsoft Azure andSAP HEC) is not clear. The positioning of hybrid scenarios in the portfolio needs to be made more precise.




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FUJITSU

Fujitsu is a globally active provider of IT services, and its original portfolio with a focus on infrastructure services and the corresponding hardware in the previous years has been extended enormously toward application-related services. The company, which was established in 1923, has its headquarters in Tokyo and employs 140,000 people throughout the world. It reported revenue of about €39 billion in 2018. There is significant emphasis on SAP-related services and on HANA. The presence in the DACH region was increased significantly in recent years, making Fujitsu an important player in this segment.

Overview

StrengthsPowerful enterprise cloud with high scalability and flexibility: Fujitsu has a well-structured offeriing for a managed enterprise cloud, which can be configured based on a clear set of parameters for the definition of the service. The solution offers high scalability and flexible options for managing the necessary capacities with cost models that are very flexible compared to others in the sector. The high scalability is important, especially for large accounts, including the global distribution of the corresponding data centers.

Impressive solution for system management in hybrid scenarios: The integration of other cloud offerings (such as SAP and Microsoft Azure) is also part of the complete services of the portfolio. In such scenarios, components that are operated on-premise can be included. A comprehensive platform for the operation and the system management of such hybrid scenarios will be offered and, in this way, proper control is ensured.

Competent strategy consulting for the definition of customer specific road maps for large accounts: In addition to the various cloud-based services, Fujitsu also offers competent consulting, allowing customers to know which options are available for the given situation, what target scenario is appropriate and how a possible road map can be set up for this target scenario. In addition, Fujitsu also provides support with the step-by-step implementation of a defined road map. This is a major help even for large accounts in working out and successfully implementing a transformation strategy.



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FUJITSU

The company’s particularly efficient support with the management of complex hybrid scenarios, such as those that arise typically in large accounts, needs to be highlighted more consistently in the portfolio.

The SAP offering for a Managed HANA Enterprise Cloud (HEC) is not given adequate coverage.

The inclusion of IoT scenarios is still in its initial stages.

In addition to its own managed enterprise cloud for HANA, Fujitsu also offers the integration of cloud products of other manufacturers as

well as competent support with the design and implementation of various hybrid scenarios.


Challenges



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MICROSOFT

StrengthsWide experience due to several years of cooperation with SAP: The more than 20-year-old cooperation between SAP and Microsoft provides a guarantee for a steadily up-to-date, yet tried and tested stable and reliable environment for the operation of HANA-based applications. The most relevant applications are covered here, including BW on HANA, Business Suite on HANA and S/4HANA.

Support for the SAP HANA Enterprise Cloud: With the SAP HANA Enterprise Cloud, the portfolio also supports a private cloud, as a way to meet higher security requirements if necessary. For requirements that go beyond this, it is also possible to use dedicated installations. This is helpful, in particular, for large accounts, which are often required to meet enhanced requirements.

Very high scalability and flexibility: The infrastructure that is offered is highly scalable and very flexible in design. Because both BW as well as the Business Suite are contained in the scope, specific optimizations of the entire system landscape can be made in the same environment, which can open up additional optimization potentials.

Extensive network of partners for platform services: Microsoft has an extensive network of partner companies, which provide operating system, database and middleware components for customers and run them as managed service based on the Azure infrastructure.

Good documentation and guidance: Microsoft also offers very comprehensive documentation and competent consulting for the individual offerings.

Microsoft Corporation is a global provider of software and hardware services as well as IT services. The company has its headquarters in Redmond, Washington, and posted revenues of US $110.4 billion in 2018 with approximately 135,000 employees. Microsoft also has a long-standing partnership with SAP for the development SAP certified offerings for the implementation and operation of HANA-based applications in Microsoft Azure. Due to its experience and size, Microsoft is one of the most important providers for SAP applications in the cloud.

Overview

On its Azure platform, Microsoft provides an efficient, highly scalable platform for HANA-

based applications, and it is all the more reliable due to the long experience.


ChallengesThe offer is somewhat complex in its variety and despite the good documentation, not always easy to understand.

To make the initiation easier, basic packages with standardized contents should be offered.



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RISING STAR: GOOGLE

Google is, without doubt, one of the most important companies in the area of digital transformation in its broadest sense. In recent years, the company, based in Mountain View, California, has expanded its cloud offerings enormously and is thus one among the so-called hyperscalers. In the last two years, services of the Google Cloud Platform are also available for SAP HANA, and there is a far reaching partnership with SAP for corresponding further developments. Google has a presence in all the relevant regions of the world, with its own computing centers.

Overview

Rising Star: HANA Cloud Offerings - Managed Enterprise Cloud – Large Accounts

StrengthsRapid development of a highly scalable infrastructure for HANA: In the last two years, Google has expanded the possibilities offered by Google Cloud for operating HANA-based applications with a rapid pace of innovation. This also includes, in addition to the various hardware options in globally distributed computing centers, a worldwide network infrastructure between the Google computing centers in various regions, which are especially important for large accounts with global operations.

Focus on public cloud exclusively on VM basis: Google offers all the public cloud services based on VM, that is, it does not offer any bare-metal instances as a way to achieve the maximum possible scalability for all installations, among other things.

Powerful solutions for migration support: Google uses so-called Real-Time Streaming technology, to carry out mass migrations between data centers or public clouds as effectively as possible. Various scenarios for cloud-to-cloud-migrations are also supported here. In addition, the technology also includes powerful mechanisms for the lift-and-shift moveof on-premise installations into the public cloud.

Promising linking with own Data Warehouse technology: In terms of function, the integration of the highly scalable Data Warehouse technology with HANA makes it possible to carry out even complex data analyses from the public cloud for an attractive price performance ratio, without special database administration skills. Further, this combination can be used to realize data tiering with differentiation between hot, warm and cold data.

Partnership with SAP for innovative solutions: In addition, Google is also working in a partnership with SAP on making its high-performance big data and machine learning capabilities usable in an "intelligent company" in combination with HANA-based applications.



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RISING STAR: GOOGLE

Rising Star: HANA Cloud Offerings - Managed Enterprise Cloud – Large Accounts

Since the Google Cloud Platform for HANA has not been available for very long yet, there are comparatively few references in Germany.

With its cloud platform for HANA, Google has grown at an impressive pace to become an important

player in this segment and can point to links with specific, high performance offers, such as for Big

Data and Machine Learning.


Challenges



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DefinitionThis segment deals with services that are based on the SAP Cloud

Platform (SCP), which is based on in-memory technology for the

development and integration of applications. This section looks at

providers that offer the said competencies for medium-sized customers

(mid-market).

In addition to the development of new applications, which could be

located both internally as well as on the cloud, the SCP also encompasses

a whole range of possibilities for further development of the existing

applications and the realization of integration scenarios (such as hybrid

cloud) Services in this context are, on the one hand, the support to the

customer with using the SCP as well as the execution of project activities

by the provider for the customer. The pre-requisites for this are in-depth

knowledge of the technology and the ability to apply it suitably to the

environment of the concerned customers.


SAP CLOUD PLATFORM (SCP) – MIDMARKET

Managed Container as a ServiceISG Provider Lens™ Quadrant Report | September 2019


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� Technology competence with regard to development tools and

platforms in the cloud;




The SAP Cloud Platform (SCP) is strategically positioned by SAP as a central integration platform

for SAP-based system landscapes and is thus an essential part of many transformation scenarios

on HANA. Some important aspects here are:

� The integration of components that are operated on-premise with cloud-based components, as

may be expected in the foreseeable future;

� The integration as part of IoT scenarios, including sensor-based data or machine learning

approaches;

� The integration of applications on mobile devices.

Furthermore, the SCP can also be used as a means of running additional developments and

modifications outside of the core application, and yet ensure a comprehensive integration.

The product SCP was rolled out into the market just a few years ago, and comprehensive experi-

ence with the use of the SCP in these aspects is still not available. For providers who are engaged

in this segment, this presents a good opportunity for setting themselves apart from the relevant

competitors.


SAP Cloud Platform (SCP) – Midmarket




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in this segment or sometimes even expand it further: Atos, Deutsche

Telekom (TSI), DXC Technology, Syntax (formerly Freudenberg IT) and

Fujitsu.

In addition to this, cbs Consulting has been able to qualify as a Leader,

based on the comprehensive competence of all the aforementioned

strategic aspects of the SCP. Further, as a Rising Star, Arvato has the

potential, for becoming one among the leaders in the foreseeable

future.

� Within the portfolio, Atos has a clear understanding of the strategic

importance of the SCP and also uses it in a specific manner for

innovative topics.

� cbs Consulting is an efficient partner for the use of the SAP Cloud

Platform (SCP) and is capable of tapping into the varied options

of this platform in a comprehensive manner, to the benefit of the

customer.

� While using SCP, the Deutsche Telekom (TSI) consistently follows its strategic significance as a

key integration platform for HANA-based system landscapes.

� DXC Technology does justice to the strategic importance of the SCP through a corresponding

positioning in the portfolio and is building up the corresponding use cases continuously.

� Syntax develops the use of the SCP consistently in line with the strategic positioning by SAP and

already offers a series of attractive solutions based on this product.

� Fujitsu positions the use of the SCP as per the strategic intention of SAP, as a central integration

platform in the SAP HANA context.

� Arvato is using SCP consistently as the strategic platform for integration applications in the

context of SAP S/4HANA. The company is building up its position in this segment continuously

and is therefore classified as a Rising Star.



SAP Cloud Platform (SCP) – MidmarketISG Provider Lens™ Quadrant Report | September 2019


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ATOSChallenges

The use of SCP as an integration platform specially for heterogeneous system landscapes can be pushed further. The use of SCP as a means of connecting the additional developments while maintaining the standards in the core applications is advisable.

Within the portfolio, Atos has a clear understanding of the strategic importance of the SCP and also uses it in

a specific manner for innovative topics.

StrengthsUsing the SCP as the key integration platform: The SCP is used as the central integration platform in a comprehensive manner by Atos within SAP-based environments. The company develops its own innovative applications based on the SCP and hence has extensive consultancy competence in using it.

High-performance solution for the integration of various production related data: The SAP Cloud Platform (SCP) is used along with MindSphere in a comprehensive manner, for linking machine data various systems (ERP, BW etc.). In a joint development with Siemens, Atos is driving the integration of sensor data with data from the concerned ERP system; numerous standardized apps have already been created through this cooperation. The SCP is an elementary part of the best practices pertaining IoT scenarios. Another example in this context is machine learning in connection with SAP Leonardo.

Competent development of mobile apps using SCP: In addition, mobile apps are developed using the SCP, thereby ensuring quick integration with the respective system landscapes at the customer's end.

Atos is a provider of IT services for both infrastructure as well as applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted revenues of approximately €12.7 billion in 2017. The use of the SAP Cloud Platform (SCP) as a central integration platform within the SAP context is given high priority in the Atos portfolio. The company already has thorough experience with this recent technology and is therefore able to offer a series of SCP-based use cases and solution scenarios.

Overview




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CBS CONSULTING

cbs Consulting is a central provider of consulting services within the Materna Group, with a focus on SAP-based applications. The company has been active in this market for quite a long time now and aims its offerings primarily at mid-sized industry customers. The company is located in Heidelberg. In 2018, the company posted revenues of €79.5 million with its with 570 employees.

OverviewThe SCP should be used more intensively for the integration of the cloud-based solutions that are offered by SAP, such as Ariba, Concur etc.

Clear implementation of the strategic positioning of the SCP that has been specified by SAP: cbs is using the SAP Cloud Platform (SCP) extensively, as a central integration platform in the context of SAP S/4HANA. With this, the company consistently followed the strategic positioning through SAP.

Specific use of the SCP for maximum possible compliance with standards for the core applications: The SCP will be used specifically for extending the stable core applications by the addition of functions that are developed in an agile manner. Thus, the SCP is used consistently as a key element in the overall architecture, to speed up the development of extensions, on the one hand, and to stay as close to the standard as possible. For this process, cbs Consulting can already point to a series of use cases.

Agile developments for mobile devices: The development of apps for mobile devices is also done based on the SCP, which supports agile development.

Strengths

Challenges

cbs Consulting is an efficient partner for the use of the SAP Cloud Platform (SCP) and is capable of tapping into the varied options of this platform in a comprehensive

manner, to the benefit of the customer.




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The Deutsche Telekom AG is the largest telecommunications company in Europe, located in Bonn. The company is an important provider of I -services in the European market, and particularly in the German market. Traditionally, the company has an especially strong competence in the area of infrastructure and the conceptualization and the operation of platforms for SAP HANA. In addition to services that have been extended successfully in the last few years the operation of managed enterprise clouds, the SAP Cloud Platform (SCP) as the central integration platform is also an integral part of the HANA-related portfolio of Deutsche Telekom.

OverviewThe really far reaching use of the SCP as a central platform in the present overall concept still needs a series of realization steps. In addition to this, the importance of the SCP as a tool that can be used to support the standardization of core applications by outsourcing extensions needs greater attention.

In the representation in the portfolio, it is not very clear how the SCP is used as a central component for linking the functionalities based on SAP Leonardo.

Clear positioning of the SCP as the key integration platform: The Deutsche Telekom is acknowledging the far-reaching significance of the SAP Cloud Platform (SCP) in future by positioning it is a central integration platform within its portfolio. Thus, in addition to the inclusion of solutions that are developed in house, the integration of the, even the integration of the cloud-solutions that are offered by SAP itself (Ariba, Concur, SuccessFactors etc.) is realized through the SCP.

Competent support for the development of mobile apps: Mobile apps can also be developed based on the SCP. Here, the Deutsche Telekom, as a provider of mobile services, can fall back on the necessary, extensive expertise in-house. This is attractive, in particular, for mid-sized companies, which often do not have extensive competencies for these technologies.

Impressive integration of IoT data with the help of SCP: The integration with powerful IoT-applications that are also available within the company will be based on the SCP and will thus be consistent with the strategy that is specified by SAP. With this, the company is also well prepared for the latest technological trends such as the integration of process-related data or machine learning.

Available references: The Deutsche Telekom can point to a few references and use cases for this relatively new technology.

Strengths

Challenges

In its use of the SCP, the Deutsche Telekom consistently follows its strategic

importance as a central integration platform for HANA-based system landscapes.




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DXC

DXC Technology is complete provider of IT services (infrastructure, consulting, implementation and operational support) with global operations and a strong presence in the DACH region. The company came into existence 2017 through the merger of the Enterprise Services unit of Hewlett Packard Enterprise with the Computer Sciences Corporation (CSC). It employs 140,000 employees throughout the world and posted revenues of US $24.6 billion in 2018. The SAP product line is one of the core areas in the DXC portfolio, with the option of falling back on a wide network of partners.

Overview

StrengthsUsing the SCP as a central development tool in the context of SAP HANA: The SAP Cloud Platform is an integral part of the DXC portfolio for HANA-based SAP applications, which is in keeping with its core importance for managing future SAP system landscapes. The services that are offered include system migration and system maintenance, configuration and support for prototyping and the linking of third-party systems.

User interfaces and mobile apps: The SAP Cloud Platform is also intended for the integration of various components under heterogeneous system landscapes. In addition, there is some initial experience with the use of the SCP in the development of mobile applications. Here, SAP is clearly focused on Fiori as the central framework for the interaction with the given users. This expertise is of interest to medium-sized companies, since they often do not have the expertise for this technology and also do not want to build up expertise either.

Integration of IoT-data: The SCP is also the central component in the integration of IoT components, where the SAP framework Leonardo is also used. Functionally, solutions in the areas of machine learning, manufacturing execution, process automation and predictive maintenance are envisaged here. The latter is realized with existing business intelligence expertise at DXC.

So far, there is relatively little experience with using the SCP. The use of the SCP for mobile applications and in the context of IoT needs to be given greater attention in the portfolio.

The use of SAP as a means of outsourcing system extensions that do not conform to the standard from the respective core applications need to be pursued more strongly.

Challenges

DXC Technology does justice to the strategic importance of the SCP through a corresponding positioning in the portfolio and is building up the

corresponding use cases continuously.




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Syntax develops the use of the SCP consistently in line with the strategic positioning by SAP and already offers a series of attractive solutions based on this product.

ChallengesUsing the SCP for the development of mobile apps outside of the manufacturing sector would augment the portfolio even more meaningfully.

The strategy of sourcing out the modifications and extensions from the core applications using SCP, and thereby keeping the core largely compliant with the standard, needs to have a stronger focus.


StrengthsConsistent implementation of the strategic positioning of the SCP that has been carried out by SAP: While defining customer-specific road maps, using the SCP and the functionalities it provides for integrating heterogeneous system landscapes is also included by default. With this, Syntax is consistent in following the strategic positioning of the SCP by SAP. In addition, the SAP Cloud Platform is also used for the integrating the in-house solutions of Syntax with the HANA landscape (such as manufacturing as a service). The linking with SAP Leonardo, the IoT framework that is offered by SAP, is a key focal area.

Use of SCP as the central integration tool in the HANA context: The SAP Cloud Platform is the basis for the integration of various other products, including SAP Cloud for Customer, Hybris etc. Furthermore, the SCP is also used specifically for the prototyping of innovative functionalities, which is an interesting option for testing out new solutions with limited effort, and is suited for medium-sized companies.

Use for mobile apps, especially for manufacturing: With focus on manufacturing applications, the SCP is also used for the development of apps for mobile devices.

Until March 2019, FIT (formerly Freudenberg IT) was the internal IT service provider of the Freudenberg the global technology company that delivers products, solutions and services for a series of different segments, mainly in the automotive, mechanical engineering, textile, construction and telecommunications sectors.

The company was taken over by the company Syntax, which is located in Canada.

The acquisition is expected to open up several avenues for further growth, among other things. Within the Freudenberg IT portfolio, the SAP product line, and in particular the applications related to production, have a special focus.

Overview




145145

FUJITSU

Fujitsu is a globally active provider of IT services, and its original portfolio with focus on infrastructure services and the corresponding hardware in the previous years has been extended enormously toward application-related services. The company, which was established in 1923, has its headquarters in Tokyo and employs 140,000 people throughout the world. It reported revenue of about €39 billion in 2018. The presence in the DACH region was increased significantly in recent years, making Fujitsu an important player in this segment.

There is significant emphasis on SAP-related services and on HANA. This applies to both core components such as the Business Suite and S/4HANA as well as to supporting products such as the SAP Cloud Platform (SCP).

Overview

StrengthsSCP as core component in the definition of customer-specific road maps: While defining specific road maps for the system landscape for the respective customers, the use of the SCP is included. In addition, the SCP is also used as a central platform for integrating heterogeneous system landscapes. Even in terms of the new software components that are to be still developed, the SCP plays an important role. On the whole, Fujitsu is consistently following the strategic positioning of the SCP as envisaged by SAP.

Integration of Io -data: For the services related to the integration of IoT scenarios, such as manufacturing execution or machine learning, the SCP is again envisaged as the central platform.

Central integration platform for SAP solutions: In addition, the SCP is the central component for the integration of cloud-based solutions that are offered by SAP itself (Ariba, Concur, SuccessFactors etc.).

ChallengesSo far, there is relatively little experience with the SCP.

The potential of the SCP for separating out system extensions from the core applications, and thereby maintaining the standard, still needs to be embedded in the portfolio.

Using the SCP for the development and operation of mobile apps is still in its initial stages and needs to be driven forward.

Fujitsu positions the use of the SCP as per the strategic intention of SAP, as a central integration





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Arvato is the internal IT services provider of the Bertelsmann Group, which has international operations and counts among the world’s largest media companies. Unlike many other internal IT service providers, Arvato also offers the services to external customers with the same portfolio depth. The focus is on the European region, and in particular on Germany. The company has its headquarters in Gütersloh, and in 2018 it posted revenues of about €360 million through its 2,700 employees. Within the Arvato portfolio, the SAP product line, and mainly the S/4HANA-based applications, is a special area of focus. The SAP Cloud Platform is used extensively for realizing the various integration requirements.

Overview

Rising Star: SAP Cloud Platform (SCP) – Midmarket

StrengthsClear focus on the SCP usage: Arvato is following the strategic significance of the SAP Cloud Platform (SCP) also by bundling the corresponding competencies into a separate team. Varied experience is available already, in particular, in the area of logistics applications that are associated with S/4HANA. On the whole, Arvato is using the SCP as the key integration platform in the S/4HANA environment and with this, it is following the strategic positioning by the SAP.

Integration of logistics -applications with the help of SCP: With the integration of the separate Smart Logistics Platform, too, the SCP is a suitable option. Another interesting area of application in the cooperation with SAP is the use in the so called on-boarding services for companies that wish to use the global cloud solution that is offered by SAP for the serialization of packaging in the pharmaceutical environment (Advanced Track & Trace).

Apps for mobile devices: The development of apps for mobile devices based on the SCP is being driven forward consistently.

ChallengesThe possibility of using the SCP to relocate extensions and modifications from the core applications, thereby maintaining the standard by and large, needs to be given greater attention.

Arvato is using SCP consistently as the strategic platform for integration applications in the

context of SAP S/4HANA.




147147


DefinitionThis segment deals with services that are based on the SAP Cloud Platform (SCP), which is based on in-memory technology for the development and integration of applications. This section looks at providers that offer the said competencies for large customers.

In addition to the development of new applications, which could be located both internally as well as on the cloud, the SCP also encompasses a whole range of possibilities for further development of the existing applications and the realization of integration scenarios (such as hybrid cloud). Services in this context are, on the one hand, the support to the customer with using the SCP as well as the execution of project activities by the provider for the customer. The pre-requisites for this are in-depth knowledge of the technology and the ability to apply it suitably to the environment of the concerned customers. This is particularly challenging in the case of large accounts, because of the highly complex system landscape.


SAP CLOUD PLATFORM (SCP) – LARGE ACCOUNTS



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SAP Cloud Platform (SCP) – Large Accounts


� Technology competence with regard to development tools and

platforms in the cloud;




The SAP Cloud Platform (SCP) is strategically positioned by SAP as a central integration platform for

SAP-based system landscapes and is thus an essential part of many transformation scenarios on

HANA. Some important aspects here are:

� The integration of components that are operated on-premise with cloud-based components, as

may be expected in the foreseeable future;

� The integration as part of IoT scenarios, including sensor-based data or machine learning

approaches.

� The integration of applications on mobile devices.

In the complex system landscapes of large customers in particular, these aspects are becoming

increasingly important, which would mean multiple opportunities for the relevant providers.

Furthermore, the SCP can also be used as a means of running additional developments and system

modifications outside of the core application and yet ensure a comprehensive integration.





149149

The product SCP was rolled out into the market just a few years ago,

and comprehensive experience with the use of the SCP is still not

available. For providers engaged in this segment, this presents a good

opportunity for setting themselves apart from the relevant competitors.


in this segment or sometimes even expand it further: Atos, T-Systems,

DXC Technology and Fujitsu. In addition to this, cbs Consulting and

Infosys have also been able to get qualified as leaders thanks to their

impressive SCP competence.

� Within the portfolio, Atos has a clear understanding of the strategic

importance of the SCP and also uses it in a specific manner for

innovative topics.

� cbs Consulting is an efficient partner for the use of the SAP

Cloud Platform (SCP) and is capable of tapping into the varied options of this platform in a

comprehensive manner, to the benefit of the customer.

� While using SCP, T-Systems consistently follows its strategic significance as a key integration

platform for HANA-based system landscapes.

� DXC Technology does justice to the strategic importance of the SCP through a corresponding

positioning in the portfolio and is building up the corresponding use cases continuously.

� Fujitsu positions the use of the SCP as per the strategic intention of SAP, as a central integration


� With regard to the use of the SCP in the context of HANA-based applications, Infosys is a

powerful partner with varied experience and also offers a series of SAP-certified solutions based

on the SCP.



SAP Cloud Platform (SCP) – Large AccountsISG Provider Lens™ Quadrant Report | September 2019


150150

ATOS

Atos is a provider of IT services for both infrastructure as well as applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted revenues of approximately €12.7 billion in 2017. The use of the SAP Cloud Platform (SCP) as a central integration platform within the SAP context is given high priority in the Atos portfolio. The company already has thorough experience with this recent technology and is therefore able to offer a series of SCP-based use cases and solution scenarios.

Overview

Using the SCP as the key integration platform: The SCP is used as the central integration platform in a comprehensive manner by Atos within SAP-based environments. The company develops its own innovative applications based on the SCP and hence has extensive consultancy competence in using it.

High-performance solution for the integration of various production related data: The SAP Cloud Platform (SCP) is used along with MindSphere in a comprehensive manner, for linking machine data in various systems (ERP, BW etc.). In a joint development with Siemens, Atos drives the integration of sensor data with data from the concerned ERP system; numerous standardized apps have already been created through this cooperation. The SCP is thus an elementary part of the best practices pertaining to IoT scenarios. Another example in this context is machine learning in connection with SAP Leonardo.

Competent development of mobile apps using SCP: In addition to this, mobile apps are developed using the SCP, thereby ensuring quick integration with the respective system landscapes at the customer's end. Thus, for instance, the so-called Eco Dashboard App, which provides a comprehensive overview of the production plants of the given company on mobile devices, is developed using the SCP. For large accounts, which often have complex production plants, this should be particularly interesting.

Strengths

ChallengesThe use of the SCP as a means of outsourcing additional developments and thereby maintaining the standard in the core applications needs to be considered in the portfolio.

Within the portfolio, Atos has a clear understanding of the strategic importance of the SCP and also uses it in

a specific manner for innovative topics.




151151

CBS CONSULTING

cbs Consulting is a central provider of consulting services within the Materna Group with focus on SAP-based applications. The offering is aimed primarily at medium-sized customers, but is also interesting for large accounts, for specific and clearly defined topics such as the use of the SAP Cloud Platform (SCP). The company is located in Heidelberg. In 2018, the company posted revenues of €79.5 million with its with 570 employees.

Overview

Clear implementation of the strategic positioning of the SCP that has been specified by SAP: cbs is using the SAP Cloud Platform (SCP) extensively, as a central integration platform in the context of SAP S/4HANA. With this, the company consistently followed the strategic positioning through SAP.

Specific use of the SCP for maximum possible compliance with standards for the core applications: The SCP will be used specifically for extending the stable core applications by the addition of functions that are developed in an agile manner. Thus, the SCP is used consistently as a key element in the overall architecture, to speed up the development of extensions, on the one hand, and to stay as close to the standard as possible in the development of core applications. For this process, cbs Consulting can already point to a series of use cases.

Agile developments for mobile devices: The development of apps for mobile devices is also done based on the SCP, which supports agile developments.

Strengths

ChallengesThe SCP should be used more intensively for the integration of the cloud-based solutions that are offered by SAP, such as Ariba, Concur etc.

cbs Consulting is an efficient partner for the use of the SAP Cloud Platform (SCP) amd is capable of

tapping into the varied options of this platform in a comprehensive manner, to the benefit

of the customer.




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T-Systems, the ICT service provider, is the largest customer vertical of the Deutsche Telekom, located in Bonn. The company is an important provider of IT services in the European market, and particularly in the German market. The offering of consulting services related to this and complete offers for the system operations is very extensive and covers all the relevant scenarios (on-premise, cloud and hybrid). In addition to services that have been extended successfully in the last few years to the operation of managed enterprise clouds, the SAP Cloud Platform (SCP), as the central integration platform, is also an integral part of the HANA-related portfolio of Deutsche Telekom.

Overview

Clear positioning of the SCP as the key integration platform: T-Systems is acknowledging the far-reaching significance of the SAP Cloud Platform (SCP) in the future by positioning it is a central integration platform within its portfolio. Thus, in addition to the inclusion of solutions that are developed in house, the integration of the Cloud solutions that are offered by SAP itself (Ariba, Concur, SuccessFactors etc.) is realized through the SCP. For large accounts, which often aim at an extensive HANA-based landscape or have it already, this is an important factor for the integration.

Competent support for the development of mobile apps: Mobile apps can also be developed based on the SCP, in a customer individualized manner or as standards. Here, T-Systems, as a provider of mobile services, can fall back on the extensive expertise in-house. This is an essential aspect for large accounts, which are keen on limiting their own competencies for these technologies.

Impressive integration of IoT data with the help of SCP: Even the integration with the powerful IoT applications that are also available within the company will be based on the SCP and will thus be consistent with the strategy that is specified by SAP. With this, the company is also well prepared for the latest technological trends such as the integration of process-related data or machine learning.

Available references: T-Systems can already point to a few references and use cases for this relatively new technology.

Strengths

While using SCP, T-Systems consistently follows its strategic significance as a key

integration platform for HANA-based system landscapes.


ChallengesThe really far reaching use of the SCP as a central platform in the present overall concept still needs a series of realization steps. In addition to this, the importance of the SCP as a tool that can be used to support the standardization of core applications by outsourcing extensions needs greater attention. This is a good option particularly for large accounts, where the core applications often contain far reaching modifications, for aligning themselves more strongly with the standard in the future.In the representation in the portfolio, it is not very clear how the SCP is used as a central component for linking the functionalities based on SAP Leonardo.



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DXC

DXC Technology is a complete provider of IT services (infrastructure, consulting, implementation and operational support) with global operations and a strong presence in the DACH region. The company came into existence 2017 through the merger of the Enterprise Services unit of Hewlett Packard Enterprise with the Computer Sciences Corporation (CSC). It employs 140,000 employees throughout the world and posted revenues of US $24.6 billion in 2018. The SAP product line is one of the core areas in the DXC portfolio, with the option of falling back on a wide network of partners.

Using the SCP as a central development tool in the context of SAP HANA: The SAP Cloud Platform is an integral part of the DXC portfolio for HANA-based SAP applications, which is in keeping with its core importance for managing future SAP system landscapes. The services that are offered include system migration and system maintenance, configuration and support for prototyping and the linking of third-party systems.

User interfaces and mobile apps: The SAP Cloud Platform is also intended for the integration of various components under heterogeneous system landscapes. In addition to this, there is some initial experience with the use of the SCP in the development of mobile applications. Here, SAP is clearly focused on Fiori as the central framework for the interaction with the given users.

Integration of IoT data: The SCP is also the central component in the integration of IoT components, where the SAP framework Leonardo is also used. Functionally, solutions in the areas of machine learning, manufacturing execution, process automation and predictive maintenance are envisaged here. The latter is realized with existing business intelligence expertise at DXC. These complex system relations are often encountered in large accounts, which means that DXC stands out as a competent partner with regard to this technology, especially for this group of customers.

Strengths

Overview ChallengesSo far, there is relatively little experience with using the SCP. The use of the SCP for mobile applications and in the context of IoT needs to be given more attention in the portfolio.The use of SAP as a means of outsourcing system extensions that do not conform to the standard from the respective core applications need to be pursued more strongly.

DXC Technology does justice to the strategic importance of the SCP through a corresponding positioning in the portfolio and is building up the

corresponding use cases continuously.




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FUJITSU

Fujitsu is a globally active provider of IT services, and its original portfolio with a focus on infrastructure services and the corresponding hardware in the previous years has been extended enormously toward application-related services. The company, which was established in 1923, has its headquarters in Tokyo and employs 140,000 people throughout the world, and it reported revenues of about 39 €billion in 2018. The presence in the DACH region was increased significantly in recent years, making Fujitsu an important player in this segment. There is significant emphasis on SAP-related services and on HANA. This applies to both core components such as the Business Suite and S/4HANA as well as to supporting products such as the SAP Cloud Platform (SCP).

Overview

SCP as core component in the definition of customer-specific road maps: While defining customer specific road maps for the system landscape, using the SCP and the functionalities it provides for integrating heterogeneous system landscapes is also included. In terms of the new software components that are to be still developed, the SCP plays an important role.

Integration of IoT data: For the services related to the integration of IoT scenarios, such as manufacturing execution and machine learning, the SCP is again envisaged as the central platform. This topic is growing in importance especially among large accounts, and the corresponding competencies are therefore an important performance characteristic of Fujitsu.

Central integration platform for SAP solutions: In addition, the SCP is the central component for the integration of cloud-based solutions that are offered by SAP itself (Ariba, Concur, SuccessFactors etc.).

Strengths

ChallengesSo far, there is relatively little experience with the SCP.

The potential of the SCP for helping in maintaining the relevant standard while relocating system extensions from the core applications still needs to be embedded in the portfolio.

Using the SCP for the development and operation of mobile apps is still in its initial stages currently and needs to be pushed.

Fujitsu positions the use of the SCP in line with the strategic intention of SAP, as a central integration





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INFOSYS

Infosys is a globally operating provider of complete IT and consultancy services. The company has its head-quarters in Bangalore, India, and in the last fiscal year it posted revenues of about US $11.8 billion through its approximately 228,000 employees. In addition to application management, the Infosys portfolio is consistent and focused on the digital transformation of the core business processes of the customer. The SAP product portfolio and in particular, the HANA-based applications, constitute an essential focal area, whereby the SCP is already being used as the integration platform in many application situations.

Overview

Impressive portfolio of pre-defined solutions based on the SCP: Infosys has a series of specific extensions to the Business Suite based on the SCP, which have been certified by SAP, such as a mobile Approval Center or Smart Supply Chain IoT. In addition to this, other applications are also under development as co-innovations with SAP. Thanks to these activities, Infosys has comparatively extensive experience in using the SCP.

Consistent use of the SCP as a central integration platform in the context of SAP HANA: Infosys uses the SCP consistently as a platform for integrating IoT applications using the SAP Leonardo framework. With this, the company is following the strategic positioning of the platform by SAP. The use of agile methods in the project developments is being pushed forward here.

High percentage of managed projects: The share of managed projects is relatively high compared to other providers and with it, Infosys also takes over responsibility for the project execution and the results.

Strengths

ChallengesDue to the global delivery structure, the local availability of resources with SCP experience for projects in Germany could be a challenge.

With regard to the use of the SCP in the context of HANA-based applications, Infosys is a powerful partner with varied experience and also offers a

series of SAP-certified solutions based on the SCP.




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DefinitionIn this segment, we look at providers that offer the services for the digital transformation, using the SAP Leonardo framework, to realize innovative business processes based on the HANA platform. SAP Leonardo consists of functionalities for artificial intelligence (AI or KI in German), machine learning (ML), and technologies related to blockchain and the IoT. These are offered in the form of a platform-as-a-service based on HANA, wherein the SAP Cloud Platform (SCP) serves as the central development tool. The relevant skills and competencies of the provider also extend to business transformation, domain-specific implementations and the deployment on public, hybrid and private clouds. Providers that already have considerable experience in these areas and that have already successfully implemented projects will be listed.

This section looks at providers who offer the said competencies for medium-sized customers (mid-market).


SAP LEONARDO TRANSFORMATION- MIDMARKET



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� Technology competence innovations such as IoT, machine learning

etc.;

� High-performance procedural models for innovative developments;




The SAP Leonardo framework was rolled out to the market by SAP at the beginning of 2017

and consists of functionalities for artificial intelligence (KI or AI), machine learning (ML), and

technologies related to blockchain and the IoT. Thus, it is a still relatively new element in the SAP

portfolio. Here, the term, framework, means that this is not an individual product, but a whole

range of different services related to current innovative topics such as artificial intelligence,

machine learning, blockchain and the IoT. Here, both transactional elements as well as elements

of advanced analytics are included. The SAP Cloud Platform (SCP) is the central development tool

here, which means that providers that already have relatively long experience with the SCP usually

have an advantage here. Similarly, they have an advantage when they have already existing IoT

competence based on other platforms.

In this framework, technological standardization takes precedence, while the standardization at the

functional level or the level of content level still has potential for catching up.

Since SAP Leonardo has not been available for very long in the market, there is a general lack of

resources or developers who already have enough experience with this framework. For providers

tht focus on this segment, this is an important opportunity because not much is likely to change



SAP Leonardo Transformation- MidmarketISG Provider Lens™ Quadrant Report | September 2019


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in terms of the aforementioned scarcity in the foreseeable future. In

the mid-sized segment (mid-market) in particular, there are significant

market opportunities here for efficient and capable providers.

It should be noted that the SAP Leonardo framework is clearly a work

in progress, that is, more technological and functional advancements

from SAP may be expected in the future. There is a certain amount of

uncertainty in this regard among various providers, because there have

been disruptive changes in the product strategy of SAP in comparable

situations in the past. Thus, the manner and the pace at which the

further developments are carried out by SAP has to be watched closely.

The following providers qualified as leaders in this segment: Atos,

Camelot ITLab, Capgemini, Syntax (formerly Freudenberg IT) and

itelligence. In addition to this, due to the rapid development of the

relevant portfolio, Arvato Systems has managed to achieve distinction

as a Rising Star.

� Atos is a particularly capable partner in the field of SAP Leonardo,

both with regard to the strategy consulting that is offered, as well as with regard to the

technological competence.

� Camelot ITLab has a technologically challenging and impressive portfolio for the value chain

optimization using SAP Leonardo.

� For innovative topics such as SAP Leonardo, Capgemini offers a comprehensive portfolio, which

encompasses the entire life cycle of the applications, based on a high-performance procedural

model.

� Based on the comprehensive experience with SAP applications that are close to production, and

in particular, the IoT, Syntax has developed into a powerful and efficient provider for services

related to SAP Leonardo in a very short time.

� itelligence offers an impressive portfolio of solutions using SAP Leonardo, which can also be

used very well even in medium-sized companies.

� Arvato Systems has the best pre-requisites for achieving the coveted leading position in the

areas of machine learning and artificial intelligence using SAP Leonardo and is therefore

classified as a Rising Star.


SAP Leonardo Transformation- Midmarket




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ATOS

Atos is a provider of IT services for both infrastructure as well as applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted revenues of approximately €12.7 billion in 2017. Based on the portfolio in the field of analytics, and based on HANA and the S/4HANA transformation, Atos has already spearheaded the inclusion of SAP Leonardo. The latest technological developments such as machine learning and the IoT are taken into consideration.

Overview

Impressive combination of domain expertise with technological competence: Atos combines deep reaching domain knowledge in an impressive manner with the technological competencies, also in the integration of applications or using advanced analytics with the help of SAP Leonardo. In the area of analytics especially, a recently established partnership with Google and the use of the Google Cloud Platform opens up promising perspectives for innovative and efficient applications.

Competent integration of production related data in partnership with Siemens: Atos cooperates with Siemens for the integration of production applications based on the IoT platform MindSphere that is offered by Siemens. With this, the company has a good basis for linking the corresponding environments with the Leonardo platform as well, and hence with SAP-based applications. This is relevant primarily for larger companies with corresponding product automation.

Powerful methodology for executing innovation projects: The innovation process that has been established at Atos, called 3x3x3 and using design thinking, already has extensive consideration for Leonardo and offers an efficient basis for concrete customer projects for the development of new processes or business scenarios.

Strengths

Linking with the own analytics suite: The linking of Atos’ own Codex Suite (with focus on analytics integration), which is already being used by numerous customers, with SAP Leonardo has been realized already to a large extent.

Considerable experience with SAP Leonardo: Atos already has a range of experience with real Leonardo implementations. One focal area here is the use of AI for the automation of IT applications (maintenance, operations, etc.). In addition, Atos is a preferred partner to SAP for the SCP Private Edition in Europe.



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ATOS

The portfolio of Atos in the area of innovative solutions and especially SAP Leonardo already shows a wide variety, which is not easy to comprehend for medium-sized companies with only limited expertise of their own. The definition of suitable pre-defined starter packages especially for this group of customers is recommended.

Atos is a particularly capable partner in the field of Sap Leonardo, both with regard to the strategy consulting that is offered, as well as with regard to

the technological competence.


SAP Leonardo Transformation- Midmarket

Challenges



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CAMELOT IT LAB

Camelot ITLab is part of the international Camelot Group with 1,800 employees throughout the world and headquarters in Mannheim. The company is a long-standing partner of SAP and is a leading IT provider. Its offerings are strongly focused on the optimization along the entire value chain, from the purchase to the sales and marketing, inclusive of the comprehensive data management. Camelot relies both on the implementation of SAP solutions as well as on innovative in-house software developments. The offering is aimed at both medium-sized companies as well as at large accounts.

Overview

SAP Leonardo as key topic with separate organizational unit of its own: Leonardo as a topic is one of the key focal points of the current road map of Camelot ITLab and can be driven forward through an organization unit that is set up especially for the purpose. Therefore, there has been continuous development of the services.

Various solutions for the value chain with SAP Leonardo technologies available already: The various solutions offered by Camelot for optimizing the value chain, including the Demand-Driven LEAN Planning Suite for production planning, supply planning and inventory planning, are especially suitable for integration with scenarios using machine learning, automation and artificial intelligence.

Leonardo-based standard solutions suited for the mid-market: The Camelot portfolio offers a series of standard solutions in the context of SAP Leonardo that have been implemented already and hence can for Mobile Device Management, a solution for Sensor Driven Track and Trace and the so-called Hypertrust Platform, which uses a blockchain technology to enable quick and in particular, safe exchange of data both with on-premise systems as well as with cloud-based SAP systems.

Co-Innovation with SAP: Camelot and SAP together run an IoT and blockchain co-innovation program, which leads us to expect more innovative solutions in the Leonardo context in future.

Strengths

ChallengesHere, Camelot ITLab focuses clearly on the value chain, which means that solutions for use in marketing and sales play a less important role.The use of technologically demanding solutions in mid-sized companies, which only had limited expertise so far, places special requirements for the consulting and guidance in this area by the provider Camelot ITLab.

Camelot ITLab has a technologically advanced and impressive portfolio for the value chain optimization

using SAP Leonardo.




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CAPGEMINI

Capgemini is a complete IT services provider with global operations, with headquarters in France. The company employed more than 200,000 people in 2018 and reported revenues of about €13.2 billion in 2018. IT services related to the SAP product line form a major focal area at Capgemini, whereby all aspects of the design and development are covered, from implementation up to the application operations. In the area of digital trans-formation in the SAP context, SAP Leonardo deserves special attention as a topic. Due to its European roots, Capgemini traditionally has a strong focus on the European market, and in Germany.

Overview

SAP Leonardo as central innovation topic: Capgemini operates dedicated centers of excellence for the topics of the SAP Cloud Platform, SAP Leonardo and S/4HANA Cloud. The developments that are driven there focus on solutions that extend the SAP components, combining them, if possible, with non-SAP components and thus arrive at so called minimum viable products (MVP´s) through agile methods. The aim here is to use these solutions directly in production for the customer, without much effort.

Various available, tried and tested solutions based on SAP Leonardo: In addition to the comprehensive consultancy offering related to SAP Leonardo, the portfolio of Capgemini has a series of solutions that have been realized already, such as machine health monitoring, predictive procurement and intelligent shipping. Another example is the so-called Intelligent Supply Chain Suite, which contains several SAP certified accelerators (pre-defined solutions) for the supply hhain, which are also good for using in medium-sized companies. The goal is to provide about 50 such accelerators by the end of 2019.

Comprehensive procedural model for innovative topics such as SAP Leonardo: For the development of innovative scenarios, also including those that use SAP Leonardo, Capgemini follows a standardized and highly efficient procedural model called the Digital Factory, which includes both the generation of innovations with design thinking, their implementation as well as the subsequent operations.

Efficient global delivery: For the activities related to Leonardo, too, Capgemini has a global delivery model with a suitable combination of on-shore and off-shore resources.

Strengths

For innovative topics such as SAP Leonardo, Capgemini offers a comprehensive portfolio, which encompasses the entire lifecycle of the

applications, based on a high-performance procedural model.


ChallengesThere are only a few real customer implementations so far in Germany.



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Until 2019, Syntax (formerly Freudenberg IT) was the internal IT service provider of the Freudenberg Group, which, as a global technology company, delivers products, solutions and services for a series of different segments, mainly in the automotive, mechanical engineering, textile, construction and telecommunications sectors. The company was taken over by Syntax, which is located in Canada. The acquisition is expected to open up several avenues for further growth. Within the portfolio of Freudenberg IT, the SAP product line and here in particular, the applications pertaining to production are a key area, whereby the innovations and especially the SAP Leonardo platform together with the SCP are given a lot of importance.

Various solutions based on SAP Leonardo available already: The intensive use of the SAP Cloud Platform (SCP) by Syntax is the basis for the successful development in the context of SAP Leonardo. Concrete examples are the so-called SAP Asset Intelligent Network, which enables both the documentation of the usage of systems in the production as well as the integration of latest collected data, sometimes directly through sensors, with the help of a digital twin.

Integration of IoT data: In addition, the SAP Cloud Platform is also used for the integrating the in-house solutions of Syntax with the HANA landscape. The linking of Leonardo with the IoT Framework is a key focal area.

Attractive complete services with focus on applications closely related to production: Especially in the area of production, Syntax offers various IT-based complete services, including connectivity as a service and manufacturing as a service, the latter using SAP MII. This is done with extensive use of the SCP and the technologies that are available under SAP Leonardo. The inclusion of mobile devices is supported extensively.

Alignment of the organization with innovative topics such as SAP Leonardo: Syntax runs various organization-wide communities, to further develop innovative topics such as SAP Leonardo using all the competencies that are available in the company.

Strengths

Overview ChallengesSo far, the number of productive implementations of SAP Leonardo among customers is still very limited.Syntax has a clear focus on applications that are closely related to production. Other functional areas such as finance and accounting and, if necessary, even marketing and sales need to be strengthened.The extent to which the corporate takeover of Freudenberg IT by Syntax will cause uncertainty over the long-term positioning of the company, especially among mid-sized companies, remains to be seen.

Based on the comprehensive experience with SAPapplications that are close to production, and in particular, the IoT, Syntax has developed into a

powerful and efficient provider for services related to SAP Leonardo in a very short time.




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ITELLIGENCE

The itelligence AG is an IT service provider that concentrates essentially on the SAP product line, offering both project business (design, implementation, roll-out) as well as application management, the latter predominantly as managed services. The company is located in Bielefeld and recorded revenues of about €900 million in 2018 with approximately 7,000 employees. itelligence belongs to the NTT Data Group and within the group, covers a large part of the European SAP business. The company is also represented in Asia and North America. Despite the proclaimed focus on mid-sized companies, the itelligence AG is also suitable for larger companies. Innovative topics such as SAP Leonardo are taken up very early by itelligence as a matter of tradition, and integrated into the portfolio, whereby speedy productive application is given a high priority.

Overview

Powerful solutions for logistics, based on SAP Leonardo are available already: In the area of logistics and material flow optimization, itelligence offers a series of innovative solutions, which use parts of Leonardo. The functionality for IoT occupies center stage here. Some examples are solutions such as SAP Global Track & Trace for tracking of articles, the itelligence Logistics Bridge, with a location-based materials flow control in manufacturing, and the itelligence Smart Carrier for the transport sector.

Focus on digital manufacturing with the help of SAP Leonardo: In the context of digital manufacturing, itelligence offers a solution that links the physical world with the mapping in IT with the help of the digital twin. Here, components of Leonardo are used. Furthermore, the company also offers solutions for transferring sensor information and instructions to the itelligence mobile device InfoCollector. The integration of various IoT ecosystems that are available in the market, with the help of Leonardo components, is also a part of the offering, such as the integration of sensors.

Well-defined initiation packages for customers: For an easier initiation, itelligence offers various webinars and standardized workshop formats, which support the customer with the conceptual decisions at an early stage itself. This is especially useful for medium-sized companies with limited resources of their own.

Strengths

ChallengesThere is a strong focus on logistics and production processes, while the application in processes for marketing and sales need to be developed further.

Functionalities with the use of machine learning and artificial intelligence are still limited.

itelligence offers an impressive portfolio of solutions using SAP Leonardo, which can be used very well in

medium-sized companies.




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Arvato is the internal IT services provider of the Bertelsmann Group, which has international operations and counts among the world’s largest media companies. Unlike many other internal IT service providers, Arvato also offers the services to external customers with the same portfolio depth, whereby the focus is on the European region, and in particular on Germany. The company has its headquarters in Gütersloh, and in 2018 it posted revenues of about €360 million through its 2,700 employees. Within the Arvato portfolio, the SAP product line, and the S/4HANA-based applications, is a special area of focus. The integration of Leonardo-based applications has been realized already in a number of cases, where experience from already established scenarios, especially in logistics, is used.

Overview

Rising Star: SAP Leonardo Transformation- Midmarket

StrengthsClear focus on SAP Leonardo for innovation topics: Machine learning and artificial intelligence are important innovation topics in the road map of Arvato. The focus is on using SAP Leonardo in the context of the SAP applications. Furthermore, the SAP Cloud Platform is already extensively established at Arvato as an important realization tool under SAP Leonardo and is being used successfully in various customer projects.

High competence through already realized scenarios: With the existing Smart Logistics Platform and blockchain scenarios that have been realized already, for example, for materials tracking along the delivery chain, Arvato also has an important basis for future application scenarios. The identification of articles with the help of neural networks can be cited as an example for a solution that has been realized already.

Broad applicability of Leonardo-based solutions in the mid-market: Arvato has a wide customer basis in the area of mid-sized companies, in particular, and many years of experience with SAP applications throughout the logistics chain, and it can thus apply scenarios that are to be developed with Leonardo directly to concrete customer situations.

In-depth expertise of the domain: In addition, Arvato can point to in-depth expertise for business processes in the commerce, media, utilities and health care sectors.

ChallengesThe number of applications of SAP Leonardo that are already in productive use among customers is still limited.

Arvato Systems has the best pre-requisites for achieving the coveted leading position in the areas of

machine learning and artificial intelligence using SAP Leonardo.




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DefinitionIn this segment, we look at providers that offer the services for the digital transformation, using the SAP Leonardo framework, to realize innovative business processes based on the HANA platform. SAP Leonardo consists of functionalities for artificial intelligence (AI or KI in German), machine learning (ML), and technologies related to blockchain and the IoT. These are offered in the form of a platform-as-a-service based on HANA, wherein the SAP Cloud Platform (SCP)

serves as the central development tool. The relevant skills and competencies of the provider also extend to business transformation, domain-specific implementations and the deployment on public, hybrid and private clouds. Providers that already have considerable experience in these areas and who have already successfully implemented projects will be listed.

This section looks at providers that offer the said competencies for large customers (large accounts).


SAP LEONARDO TRANSFORMATION – LARGE ACCOUNTS



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SAP Leonardo Transformation – Large Accounts


� Technology competence innovations such as IoT, machine learning

etc.;

� High performance procedural models for innovative developments;




The SAP Leonardo framework was rolled out to the market by SAP at the beginning of 2017 and

consists of functionalities for artificial intelligence (KI or AI), machine learning (ML), technologies

related to blockchain and the IoT. Thus, it is a still relatively new element in the SAP portfolio. Here,

the term framework means that this is not an individual product, but a whole range of different

services related to current innovative topics such as artificial intelligence, machine learning,

blockchain and the IoT. Here, both transactional elements as well as elements of advanced

analytics are included. The SAP Cloud Platform (SCP) is the central development tool here, which

means that providers with relatively long experience with the SCP usually have an advantage here.

Similarly, providers with already existing IoT competence, based on other platforms, also have an

advantage.

In this framework, the technological standardization takes precedence, while the standardization at

the functional level or the level of content level still has potential for catching up.

Because SAP Leonardo has not been available for very long in the market, there is a general

lack of resources and developers who already have enough experience with this framework. For

providers that focus on this segment, among others, this is an important opportunity because not





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much is likely to change in terms of the aforementioned scarcity in the

foreseeable future. Among large accounts, therefore, there is currently

a significant amount of hesitation in using this technology.

It should be noted that the SAP Leonardo framework is clearly a "work

in progress," that is, more technological and functional advancements

from SAP may be expected in the future. There is a certain amount of

uncertainty in this regard among various providers, because there have

been disruptive changes in the product strategy of SAP in comparable

situations in the past. Thus, the manner and the pace at which the

further developments are carried out by SAP has to be watched closely.

The following providers qualified as leaders in this segment that

is considered first: Accenture, Atos, Capgemini, Camelot ITLab and

itelligence. In addition to this, T-Systems has numerous promising

developments in this segment, which have helped the company attain

the classification as a Rising Star.

� Based on several years of experience and close cooperation with SAP, Accenture offers an

impressive portfolio of Leonardo-based functionalities and also a well-adapted procedural

model for the development of further solutions.

� Atos is a particularly capable partner in the field of SAP Leonardo, both with regard to the

strategy consulting that is offered, as well as with regard to the technological competence.

� For innovative topics such as SAP Leonardo, Capgemini offers a comprehensive portfolio, which

encompasses the entire life cycle of the applications, based on a high-performance procedural

model.

� Camelot ITLab has a technologically challenging and impressive portfolio for the value chain

optimization using SAP Leonardo.

� itelligence offers an impressive portfolio of solutions using SAP Leonardo, which already show a

high level of realization, or are already in productive use.

� T-Systems has a whole range of promising developments for SAP Leonardo in its portfolio, which

will open up to the company the potential for a leading position in this market, and has led to its

current classification as a Rising Star.



SAP Leonardo Transformation – Large AccountsISG Provider Lens™ Quadrant Report | September 2019


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ACCENTURE

Accenture is consulting and services provider with a broad portfolio of IT-related services and a presence in 120 countries. The company, located in Dublin, Ireland, employs 459,000 people and achieved revenues of US $39.6 billion in 2018. The services related to the SAP product line have been an important part of the portfolio for a long time. The offering is primarily aimed at large customers and the company traditionally has a strong position in the German market. Special focus here is the linking of technology with the optimization of business processes.

Overview

Comprehensive experience with SAP Leonardo: Accenture started the development of solutions based on SAP Leonardo very early on, immediately after the framework was made available by SAP, and can therefore point to comprehensive experience with Leonardo. In addition, there is a close cooperation between SAP and Accenture in the development of Leonardo-based standard solutions.

Numerous Leonardo-based solutions available already: The portfolio of Accenture encompasses numerous Leonardo-based solutions, which are characterized by a high functional basis. In addition to the applications in production and logistics, there are also solutions for marketing and sales (such as a smart customer portal), finance (such as an intelligent corporate dashboard) and even for HR (including a personal digital HR assistant).

Impressive procedural model for innovative topics such as SAP Leonardo: With the Accenture Liquid Studio for SAP Leonardo, Accenture offers a comprehensive procedural model for the identification and development of innovative solutions, which also uses design thinking and agile methods, among other things.

Leading combination of expertise for technology and business processes: On the whole, Accenture has managed to combine, in an impressive way, technological competences, including in SAP Leonardo, with deep business expertise and hence, to support customers with the development of new business models.

Strengths

ChallengesThe varied portfolio requires a relatively high degree of preparation on the part of the customer. It is advisable to define suitable, clear-cut standard packages to make it easier for the customer to get started.

Based on several years of experience and close cooperation with SAP, Accenture offers an impressive portfolio of Leonardo-based

functionalities and also a well adapted procedural model for the development of further solutions.




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ATOS

Atos is a provider of IT services for both infrastructure as well as applications, with a global presence. The company was established in 1982 and is headquartered in Bezons in France. Atos employs approximately 120,000 people, and posted revenues of approximately €12.7 billion in 2017. Based on the portfolio in the field of analytics, and based on HANA and the S/4HANA-Transformation, Atos has already spearheaded the inclusion of SAP Leonardo. Here, even the latest technological developments such as machine learning and the IoT are taken into consideration. For large accounts, which have a SAP system landscape with significant complexity, Atos offers comprehensive strategy consulting.

Overview

Impressive combination of domain expertise with technological competence: Atos combines deep reaching domain knowledge in an impressive manner with the technological competencies, also in the integration of applications or using advanced analytics. In the area of analytics especially, a recently established partnership with Google and the use of the Google Cloud Platform opens up promising perspectives for innovative and efficient applications.

Competent integration of production related data in partnership with Siemens: Atos cooperates with Siemens for the integration of production applications based on the IoT platform MindSphere that is offered by Siemens. With this, the company has a good basis for linking the corresponding environments with the Leonardo platform as well, and hence with SAP-based applications. This is relevant primarily for larger companies with corresponding product automation.

Strengths

Powerful methodology for executing innovation projects: The innovation process that has been established at Atos, called 3x3x3 and using design thinking, already has extensive consideration for Leonardo and offers an efficient basis for concrete customer projects for the development of new processes or business scenarios.

Linking with its own analytics suite: The linking of Atos’ own Codex Suite, which has a focus on analytics integration and is already being used by numerous customers, with SAP Leonardo has been realized already to a large extent. This is especially interesting for large customers, which are already using this platform.

Considerable experience with SAP Leonardo: Atos already has a range of experience with real Leonardo implementations. One focal area here is the use of AI for the automation of IT applications (maintenance, operations, etc.). In addition, Atos is a preferred partner to SAP for the SCP Private Edition in Europe.

ISG Provider Lens™ Quadrant Report | September 2019 SAP Leonardo Transformation – Large Accounts


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ATOS

Atos is a particularly capable partner in the field of SAP Leonardo, both with regard to the strategy consulting that is offered, as well as with regard to

the technological competence.



It is also not easy for large customers to identify the components of the varied portfolio of Atos that are relevant to the given use case.

Challenges



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CAMELOT ITLAB

Camelot ITLab is part of the international Camelot Group, with 1,800 employees throughout the world and headquarters in Mannheim. The company is a long-standing partner of SAP. Its offerings are strongly focused on the optimization along the entire value chain – from the purchase to the sales and marketing, inclusive of the comprehensive data management. Here, Camelot relies both on the implementation of SAP solutions as well as on its own innovative in-house software developments. The offering is aimed at both medium-sized companies as well as at large accounts.

Overview

SAP Leonardo as key topic with separate organizational unit of its own: Leonardo as a topic is one of the key focal points of the current road map of Camelot ITLab and is driven forward through an organization unit that is set up especially for the purpose. Continuous further development of the services as well as the scalability that is necessary for larger projects, in particular for large accounts, is therefore a given.

Various solutions for the value chain with SAP Leonardo-technologies available already: The various solutions offered by Camelot ITLab for optimizing the value chain, such as the Demand-Driven LEAN Planning Suite for production planning, supply planning and inventory planning, are especially suitable for integration with scenarios using machine learning, automation and artificial intelligence.

Leonardo-based standard solutions: The Camelot portfolio offers a series of standard solutions in the context of SAP Leonardo that have been implemented already and hence can be used directly. Some examples are the Camelot Blockchain Accelerator for Mobile Device Management, a solution for Sensor Driven Track & Trace and the so-called Hypertrust Platform, which uses a blockchain technology to enable quick and, in particular, safe exchange of data both with on-premise systems as well as with cloud-based SAP systems.

Specific solution for pharma: For companies in the pharmaceuticals sector, the Patient Health Data Management solution that has been realized by Camelot, which also uses blockchain technology, is particularly interesting.

Co-Innovation with SAP: Camelot and SAP together run an IoT and blockchain co-innovation program, which leads us to expect more innovative solutions in the Leonardo context in future.

Strengths

Camelot ITLab has a technologically innovativeand impressive portfolio for the

value chain optimization usingSAP Leonardo.


ChallengesHere, Camelot ITLab focuses clearly on the value chain, which means that solutions for use in marketing and sales play a less important role.



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CAPGEMINI

Capgemini is a complete IT services provider with global operations, with headquarters in France. The company employed more than 200,000 people in 2018 and reported revenues of about €13.2 billion in 2018. IT services related to the SAP product line form a major focal area at Capgemini, whereby all aspects of the design and development are covered, from implementation up to the application operations. In the area of digital trans-formation in the SAP context, SAP Leonardo deserves special attention as a topic. Due to its European roots, Capgemini traditionally has a strong focus on the European market and on Germany.

SAP Leonardo as central innovation topic: Capgemini operates dedicated centers of excellence for the topics SAP Cloud Platform, SAP Leonardo and S/4HANA Cloud. The developments that are driven there focus on solutions that extend the SAP components, combining them, if possible, with non-SAP components and thus arrive at so-called minimum viable products (MVPs) through agile methods. The aim here is to use these solutions directly in production for the customer, without much effort.

Various available, tried-and-tested solutions based on SAP Leonardo: In addition to the comprehensive consultancy offering related to SAP Leonardo, the portfolio of Capgemini has a series of solutions that have been realized already, such as machine health monitoring, predictive procurement and intelligent shipping. Another example is the so-called Intelligent Supply Chain Suite, which contains several SAP-certified accelerators (pre-defined solutions) for the supply chain. The goal is to provide about 50 such accelerators by the end of 2019.

Strengths

OverviewComprehensive procedural model for innovative topics such as SAP Leonardo: For the development of innovative scenarios, also including those that use SAP Leonardo, Capgemini follows a standardized and highly efficient procedural model called the Digital Factory, which includes both the generation of innovations through design thinking, their implementation, as well as the subsequent operations. This is particularly suitable for more complex proposals, such as those frequently encountered in large companies.

Global delivery: For the activities related to Leonardo, Capgemini follows a global delivery model with a suitable combination of on-shore and off-shore resources. For large customers in particular, this makes it possible to use the cost optimization options even for innovative topics.



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CAPGEMINI

For innovative topics such as SAP Leonardo, Capgemini offers a comprehensive portfolio,

which encompasses the entire life cycle of the applications, based on a high performance

procedural model.



There are only a few real customer implementations so far in Germany.

Challenges



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ITELLIGENCE

The itelligence AG is an IT service provider that concentrates essentially on the SAP product line, offering both project business (design, implementation, roll-out) as well as application management, the latter predominantly as managed services. The company is located in Bielefeld and recorded revenues of about €900 million in 2018 with approximately 7,000 employees. itelligence belongs to the NTT Data Group and within the group, covers a large part of the European SAP business. The company is also represented in Asia and North America. Despite the proclaimed focus on mid-sized companies, the itelligence AG is also suitable for larger companies. Innovative topics such as SAP Leonardo are taken up very early by itelligence as a matter of tradition, and integrated into the portfolio, whereby speedy productive application is given a high priority.

Overview

Powerful solutions for logistics, based on SAP Leonardo are available already: In the area of logistics and material flow optimization, itelligence offers a series of innovative solutions, which use parts of Leonardo. The functionality for the IoT occupies center stage here. Some examples are solutions such as SAP Global Track & Trace for tracking of articles, the itelligence Logistics Bridge with a location-based materials flow control in manufacturing, and the itelligence Smart Carrier for the transport sector.

Focus on digital manufacturing with the help of SAP Leonardo: In the context of digital manufacturing, itelligence offers a solution that links the physical world with the mapping in IT with the help of a digital twin. Here, components of Leonardo are used. Furthermore, the company also offers solutions for transferring sensor information and instructions to the itelligence mobile device InfoCollector. The integration of various IoT ecosystems that are available in the market, with the help of Leonardo components, is also a part of the developments, such as the integration of sensors. The variety of solutions that have been realized already makes itelligence an efficient partner even for large companies.

Well-defined initiation packages for customers: For an easier initiation, itelligence offers various webinars and standardized workshop formats, which support the customer with the conceptual decisions at an early stage. This offering is also highly beneficial to large accounts with their own experience in Leonardo.

Strengths

ChallengesThere is a strong focus on logistics and production processes, while the application in processes for marketing and sales need to be developed further.

Functionalities with the use of machine learning or artificial intelligence are still limited.

The adequate availability of qualified resources for complex projects needs to be verified in the individual cases.

itelligence offers an impressive portfolio of solutions using SAP Leonardo, which already show a high level of

realization, or which are already in productive use.




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RISING STAR: T-SYSTEMS (DEUTSCHE TELEKOM)

T-Systems, the ICT service provider, is the largest customer vertical of the Deutsche Telekom, located in Bonn. The company is an important provider of IT services in the European market, and particularly in the German market. The offering of consulting services related to this and complete offerings for the system operations is extensive and covers all the relevant scenarios (on-premise, cloud, hybrid). In addition to services that have been extended successfully in the last few years to the operation of managed enterprise clouds, innovative topics related to HANA and especially SAP Leonardo are also an integral part of the HANA-related portfolio of Deutsche Telekom.

Overview

Rising Star: SAP Leonardo Transformation – Large Accounts

StrengthsPriority to innovations in the IoT context: Currently, the SAP Leonardo topic is one of the key topics at the T-Systems Innovation Labs. With this, the company is doing justice to the significant potential for developing innovative solutions using SAP Leonardo, mainly in the context of the IoT. A whole series of cooperative agreements with universities and start-ups is also put to use here.

Cooperation with SAP: In spring 2019, T-Systems entered into a far-reaching cooperation with SAP for linking networked devices and sensors with the Leonardo platform. Solutions that can be used immediately, and standardized solutions for process automation, take the lead here. This was started as a solution for logistics, where a so-called telematics module detects the position and velocity of goods through GPS and delivers other data through an encrypted standard connection to SAP Leonardo.

Well filled development pipeline: In addition, T-Systems has a series of other Leonardo solutions in development, such as Global Track & Trace or even industrial machine monitoring and predictive maintenance. In addition to high connectivity, high priority is also given to the relevant security aspects. Due to the wide technological competence of T-Systems, the company also covers the varied requirements of large customers in a competent manner.

Jump-start package to enable easy entry to customers: T-Systems offers a configurable entry package for SAP Leonardo to facilitate an easier initiation to customers. The package covers a range of workshops with the aim of developing a solid basis for initial decision making in this context, through the definition of use cases and the designing of prototype drafts.

ChallengesThe number of productive implementations based on the developed solutions need to be increased quickly to be able to reference the corresponding implementation experience.

T-Systems has a whole range of very promising developments for SAP Leonardo in its portfolio,

which will open up to the company the potential for acquiring a leading position in the market in future.



Methodology

Methodology


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The ISG Provider Lens™ 2019 – "SAP HANA and Leonardo Ecosystem Partners"

research study analyses the relevant software vendors and service providers in

the Germany market, based on a multi-phased research and analysis process, and

positions these providers based on the ISG Research methodology.

The study was divided into the following steps:

METHODOLOGY

1. Definition of SAP HANA and Leonardo Ecosystem Partners

2. Use of questionnaire-based surveys of service providers/vendor across all

trend topics

3. Interactive discussions with service providers/vendors on capabilities

& use cases

4. Leverage ISG’s internal databases & advisor knowledge & experience

(wherever applicable)

5. Detailed analysis & evaluation of services & service documentation based

on the facts & figures received from providers & other sources.

6. Use of the following key evaluation criteria:

− Strategy & vision

− Innovation

− Brand awareness and presence in the market

− Sales and partner landscape

− Breadth and depth of portfolio of services offered

− Technology advancements



Mr. Suletzki has a deep understanding of core business processes and also has wide ranging expertise in the area of IT management. He has more than 30 years of experience as a senior IT manager, senior project manager and at the start of his career, as an IT consultant. His main core competencies are IT application management, IT architecture, data modeling and IT sourcing strategy and implementation of IT sourcing.

Mr. Suletzki works as an independent consultant with focus on application management for SAP solutions and especially for SAP HANA. On behalf of the ISG, he conducts studies under the ISG Provider Lens and undertakes customer projects with the definition of ITstrategy and the resulting sourcing decisions.

Before his present engagement as an independent consultant, Mr. Suletzki worked for more than 30 years in the IT sector for a German life sciences group with global operations (DAX-listed company).

Mr. Suletzki has a degree in informatics and economics.

Rainer Suletzki, Author Lead Autor

AuthorISG Provider Lens™ Quadrant Report | September 2019



Editor

Mr. Henkes is the director advisor at ISG for strategic corporate and advisor guidance. In addition, he leads the mergers of IT trending topics in the context of digital transformation and appears as a keynote speaker on current and future IT trends.

Since 2013, Mr. Henkes offers consultancy to both ICT providers as well as IT users in topics of current focus in the area of digital transformation, such as social business, cloud computing and mobile enterprise.

His main focus for ICT providers is on go-to-market and strategic portfolio development and in the alignment of sales and marketing.

In addition, Mr. Henkes analyzes and evaluates business processes, product specific destination markets and ICT providers through classic competitor analyses. In this context, Mr. Henkes helps companies with their lasting transformation process and combines IT skills with sustainable business strategies and change management.

His area of responsibility is essentially in business development, the further development and internationalization of the ISG Provider Lens™ processes and guiding of topics, and synchronization of the advisors on board.

Before joining ISG (Experton Group), Mr. Henkes worked as an analyst manager for techconsult GmbH.

Mr. Henkes has a degree in economics (UNIV) specialization in business informatics and marketing from the University of Kassel.

Heiko Henkes, Editor Director Advisor

ISG Provider Lens™ | Quadrant ReportSeptember 2019© 2019 Information Services Group, Inc. All Rights Reserved

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm special-izes in digital transformation services, including automation, cloud and data analytics; sourcing adviso-ry; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

http://www.isg-one.com/

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