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Session

LEGEND

Keynote Special Event

We’ve handpicked these sessions just for you.

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08:00 Registration and Customer Success ExpoExplore how to make the most of Salesforce and its partner ecosystem.

Customer Success Expo

09:00 Lightning Strikes the Customer Success PlatformLearn how Lightning innovation transforms how you deliver service.

Breakout #3

10:15 Keynote “Our Path Together” with Tony Prophet and Special GuestsLearn firsthand from leading executives from ING and Terre des Hommes how they are transforming their companies with Salesforce.

Keynote Room

12:00 Wrapping Your Products with Engaging Services with IoT Cloud Learn how to translate the full power of IoT into new business models and revenue streams.

Outpost Theater #1

13:00 Deliver Intelligent, Proactive Service everywhereExplore how to deliver personalized service from call center to the field on one platform.

Outpost Theater #2

14:30 Sales Cloud Einstein in ActionArtificial Intelligence will help every agent work smarter. Learn how.

Outpost Theater #1

15:00 Salesforce for Service: Transform from Transactions to ConversationsLearn how to exceed ever-increasing customer demands with proactive, high-touch service.

Keynote Room

16:00 Closing KeynoteThe Future of Business in the Age of Equality with Tony Prophet.

Keynote Room

Let’s blaze trails together.

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