Sahaj Cs Cs3

1Corporate Profile

INFRINFR VISIONVISION

2

To be an Indian multinational company To be an Indian multinational company To be an Indian multinational company To be an Indian multinational company

providing innovative infrastructure providing innovative infrastructure providing innovative infrastructure providing innovative infrastructure

financial solutions with focus on financial solutions with focus on financial solutions with focus on financial solutions with focus on

equipment, projects and renewable equipment, projects and renewable equipment, projects and renewable equipment, projects and renewable

energyenergyenergyenergy

Mission

Vision

To be the most inspiring global To be the most inspiring global To be the most inspiring global To be the most inspiring global

infrastructure financial institutioninfrastructure financial institutioninfrastructure financial institutioninfrastructure financial institution

3

• 1989 identified infrastructure sector as its core business &

started operations

• 1992 got listed on Bombay and Calcutta Stock Exchanges

• 1995 got listed on National Stock Exchange

• 1997 IFC, FMO and DEG invested as strategic equity partners

• 2002 Promoted India’s first Equipment bank - Quipo

• 2005 became the 1st Indian NBFC to be listed on the London

Stock Exchange

• 2006 Geographical expansion into Russia

• 2007 JV with BNP Paribas Lease Group, 100% subsidiary of BNP

Paribas

SREI corporate milestonesSREI corporate milestonesSREI corporate milestonesSREI corporate milestones

4

RsRsRsRs 297 bn (USD 7.24 bn) 297 bn (USD 7.24 bn) 297 bn (USD 7.24 bn) 297 bn (USD 7.24 bn) under Infrastructure Advisory

Rs 9.66 bn (USD 235 Rs 9.66 bn (USD 235 Rs 9.66 bn (USD 235 Rs 9.66 bn (USD 235 mnmnmnmn) ) ) ) IPO Mandates being managed by Investment Banking

Rs 7.10 bn (USD 173 Rs 7.10 bn (USD 173 Rs 7.10 bn (USD 173 Rs 7.10 bn (USD 173 mnmnmnmn))))of assets in Quipo

Rs 62 bn (USD 1.52 bn)Rs 62 bn (USD 1.52 bn)Rs 62 bn (USD 1.52 bn)Rs 62 bn (USD 1.52 bn) of assets under management by SREI

Rs 9.10 bn (USD 222 Rs 9.10 bn (USD 222 Rs 9.10 bn (USD 222 Rs 9.10 bn (USD 222 mnmnmnmn))))funds under management by Venture capital

Rs 1092 mnRs 1092 mnRs 1092 mnRs 1092 mn (USD 26.63 (USD 26.63 (USD 26.63 (USD 26.63 mn)mn)mn)mn) of Total Assets in Zao Srei Leasing, Russia

SREISREISREISREI’’’’s achievementss achievementss achievementss achievements

5

Listed on the Bombay, National, Calcutta and London Stock Exchange

**as on 30**as on 30**as on 30**as on 30THTHTHTH September September September September 2007200720072007

Shareholding patternShareholding patternShareholding patternShareholding pattern

20.120.120.120.1

11.7811.7811.7811.7849.9549.9549.9549.95

7.367.367.367.36

10.8110.8110.8110.81Foreign Holding

Pvt Corp Bodies

Indian Public

Promoters’Holding

Banks/ MF10.81%Pvt Corp bodies

11.78%Indian Public

20.10%Promoters Group

7.36%Banks/Mutual Funds

49.95%0.60%

49.11%

0.24%

Foreign HoldingGDRsFIIsNRIs/OCBs

6

• Former IFC East Asia head having vast experience in infrastructure sector

Saud Siddique, Director

• Chairman & Managing Director, Quipo Infrastructure Equipment Ltd.

Sunil Kanoria, Director

• Executive Director, UTI BankS. Chatterjee, Whole time Director

• Chairman & MD, State Bank of India,• Chairman, TRAI

M. S. Verma, Chairman

• Chairman, West Bengal Industrial Development Corp. • President, Institute of Chartered Accountants of India

Salil K. Gupta, Chief Mentor

• President, Calcutta Chamber of Commerce• Chairman, CII (ER) Infrastructure

Hemant Kanoria, Vice Chairman & Managing Director

• Director ( Finance) Coal India Ltd. • Joint Secretary, Ministry of Finance, GoI

B. Swaminathan, Nominee Director, IREDA

• Partner, Arthur AndersenR. Sankaran, Director

Previous experienceName

• CMD, Bank of India & Indian Bank S. Rajagopal, Director

• Senior Executive Director, SEBI • Director, GIC Asset Management and Reliance Capital

V. H. Pandya, Director

• Chartered Accountant, having vast experience ininfrastructure sector

P. K. Pandey, Executive Director

• Engineer, having vast experience in financial sectorK. K. Mohanty, Executive Director

SREI SREI SREI SREI –––– Board of DirectorsBoard of DirectorsBoard of DirectorsBoard of Directors

7

International institutional stakeholdersInternational institutional stakeholdersInternational institutional stakeholdersInternational institutional stakeholders

8

Branch & Field Offices

Regional Offices

Head OfficeHead OfficeHead OfficeHead Office

41414141

9999

1111

Headquartered at Kolkata, we have pan India presence with a network of 51 offices and with

transnational footprints in the Russian Federation and Germany

Overseas offices in RussiaOverseas offices in RussiaOverseas offices in RussiaOverseas offices in Russia 3333

Our PresenceOur PresenceOur PresenceOur Presence

9

Project Financing: Project Financing: Project Financing: Project Financing:

• Debt, Debt, Debt, Debt,

• Equity &Equity &Equity &Equity &

• MezzanineMezzanineMezzanineMezzanine

Project Project Project Project

DevelopmentDevelopmentDevelopmentDevelopment

Project Project Project Project

ConceptualisationConceptualisationConceptualisationConceptualisation

Project MonitoringProject MonitoringProject MonitoringProject Monitoring

Fund MobilisationFund MobilisationFund MobilisationFund Mobilisation

Investment Investment Investment Investment

BankingBankingBankingBanking

Equity Equity Equity Equity

MezzanineMezzanineMezzanineMezzanine

DebtDebtDebtDebt

•Equipment Equipment Equipment Equipment

FinancingFinancingFinancingFinancing

•Asset InsuranceAsset InsuranceAsset InsuranceAsset Insurance

Customers AdvisoryProjectEquipment Venture Funds

Our infrastructure value chainOur infrastructure value chainOur infrastructure value chainOur infrastructure value chain

Equipment RentalEquipment RentalEquipment RentalEquipment Rental

Valuation & Valuation & Valuation & Valuation &

DisposalDisposalDisposalDisposal

10

Infrastructure Infrastructure Infrastructure Infrastructure

EquipmentEquipmentEquipmentEquipment

Construction, Mining, Oil & Gas, Construction, Mining, Oil & Gas, Construction, Mining, Oil & Gas, Construction, Mining, Oil & Gas,

Power, Ports, Telecom, Railways, Power, Ports, Telecom, Railways, Power, Ports, Telecom, Railways, Power, Ports, Telecom, Railways,

Aviation & Renewable EnergyAviation & Renewable EnergyAviation & Renewable EnergyAviation & Renewable Energy

Non Life, Reinsurance & Life Non Life, Reinsurance & Life Non Life, Reinsurance & Life Non Life, Reinsurance & Life

Insurance Services Insurance Services Insurance Services Insurance Services

Insurance BrokingInsurance BrokingInsurance BrokingInsurance Broking

11


AdvisoryAdvisoryAdvisoryAdvisory


DevelopmentDevelopmentDevelopmentDevelopment

• Project ConceptualizationProject ConceptualizationProject ConceptualizationProject Conceptualization• Project StructuringProject StructuringProject StructuringProject Structuring• Project MonitoringProject MonitoringProject MonitoringProject Monitoring• Fund MobilisationFund MobilisationFund MobilisationFund Mobilisation• Advisory ServicesAdvisory ServicesAdvisory ServicesAdvisory Services

• Roads, Power,Ports, Roads, Power,Ports, Roads, Power,Ports, Roads, Power,Ports, Urban Infrastructure, Urban Infrastructure, Urban Infrastructure, Urban Infrastructure, Airports & Mass Rapid Airports & Mass Rapid Airports & Mass Rapid Airports & Mass Rapid Transit System (MRTS)Transit System (MRTS)Transit System (MRTS)Transit System (MRTS)


FinancingFinancingFinancingFinancing

• Infrastructure ProjectsInfrastructure ProjectsInfrastructure ProjectsInfrastructure Projects• Debt Debt Debt Debt • EquityEquityEquityEquity• MezzanineMezzanineMezzanineMezzanine

• Large ticket infrastructure Large ticket infrastructure Large ticket infrastructure Large ticket infrastructure equipmentequipmentequipmentequipment

12

Venture CapitalVenture CapitalVenture CapitalVenture Capital

• EquityEquityEquityEquity

• MezzanineMezzanineMezzanineMezzanine

• DebtDebtDebtDebt

Investment BankingInvestment BankingInvestment BankingInvestment Banking

• IPOsIPOsIPOsIPOs / Public Offerings/ Public Offerings/ Public Offerings/ Public Offerings

• Debt & Equity Placement including Off Debt & Equity Placement including Off Debt & Equity Placement including Off Debt & Equity Placement including Off Shore FundingShore FundingShore FundingShore Funding

• Merger & AcquisitionsMerger & AcquisitionsMerger & AcquisitionsMerger & Acquisitions

13

SREI Sahaj eSREI Sahaj eSREI Sahaj eSREI Sahaj e----

Village LimitedVillage LimitedVillage LimitedVillage Limited

• Equipment Financing for Equipment Financing for Equipment Financing for Equipment Financing for

Roads, Power,Ports, Roads, Power,Ports, Roads, Power,Ports, Roads, Power,Ports,

Mining & AirportsMining & AirportsMining & AirportsMining & Airports

Equipment BankEquipment BankEquipment BankEquipment Bank----

QuipoQuipoQuipoQuipo

• ConstructionConstructionConstructionConstruction• Oil & gasOil & gasOil & gasOil & gas• TelecomTelecomTelecomTelecom• Energy RentalEnergy RentalEnergy RentalEnergy Rental• Asset Valuation & DisposalAsset Valuation & DisposalAsset Valuation & DisposalAsset Valuation & Disposal

ZAO SREI Leasing, ZAO SREI Leasing, ZAO SREI Leasing, ZAO SREI Leasing,

RussiaRussiaRussiaRussia

Common service centre Common service centre Common service centre Common service centre providing providing providing providing

• eeee----governance governance governance governance • e e e e –––– commerce commerce commerce commerce • eeee---- learning facilitieslearning facilitieslearning facilitieslearning facilities

STRATEGIC BUSINESS

14

Source: SREI Estimates

Others11%

SREISREISREISREI30%30%30%30%

GE Capital6%

ABN Amro7%

HDFC Bank9% Citicorp

14%

ICICI Bank23%

Market leader in equipment financeMarket leader in equipment financeMarket leader in equipment financeMarket leader in equipment finance

15

• Equipment linked Equipment linked Equipment linked Equipment linked Project FinancingProject FinancingProject FinancingProject Financing

• Financing of select Financing of select Financing of select Financing of select shipping lines/ shipping lines/ shipping lines/ shipping lines/ coastal operationscoastal operationscoastal operationscoastal operations

• Project structuring Project structuring Project structuring Project structuring and debt financing/ and debt financing/ and debt financing/ and debt financing/ syndicationsyndicationsyndicationsyndication

• Financing Financing Financing Financing small/medium size small/medium size small/medium size small/medium size projects with low projects with low projects with low projects with low gestation periodgestation periodgestation periodgestation period

• Structured Structured Structured Structured financing of Wind financing of Wind financing of Wind financing of Wind Turbine Generators Turbine Generators Turbine Generators Turbine Generators (WTG) (WTG) (WTG) (WTG)

• Captive Power Captive Power Captive Power Captive Power projects (CPP) on projects (CPP) on projects (CPP) on projects (CPP) on selective basis selective basis selective basis selective basis

• Mega power Mega power Mega power Mega power projects projects projects projects ––––syndications / syndications / syndications / syndications / financingfinancingfinancingfinancing

• Participation at Participation at Participation at Participation at project project project project development stagedevelopment stagedevelopment stagedevelopment stage

• Strategic alliance Strategic alliance Strategic alliance Strategic alliance with select with select with select with select companies with companies with companies with companies with upside potentialupside potentialupside potentialupside potential

• Project Debt Project Debt Project Debt Project Debt FinancingFinancingFinancingFinancing

• Equipment linked Equipment linked Equipment linked Equipment linked FinancingFinancingFinancingFinancing

Infrastructure Project: Financing

Roads Power Ports

16

• Hypothecated Hypothecated Hypothecated Hypothecated Finance Finance Finance Finance

• Financing of Financing of Financing of Financing of coastal operatorscoastal operatorscoastal operatorscoastal operators

• Structured Structured Structured Structured financing of oil financing of oil financing of oil financing of oil tankerstankerstankerstankers

• Hypothecated Hypothecated Hypothecated Hypothecated Finance of aircraftsFinance of aircraftsFinance of aircraftsFinance of aircrafts

• Asset financing to Asset financing to Asset financing to Asset financing to Airlines and Airlines and Airlines and Airlines and aviation service aviation service aviation service aviation service operatorsoperatorsoperatorsoperators

• Letter of Credit Letter of Credit Letter of Credit Letter of Credit

• Equipment linked Equipment linked Equipment linked Equipment linked Project FinancingProject FinancingProject FinancingProject Financing

• Debt Financing Debt Financing Debt Financing Debt Financing under Wagon under Wagon under Wagon under Wagon Investment Investment Investment Investment Schemes (WIS) / Schemes (WIS) / Schemes (WIS) / Schemes (WIS) / Container Container Container Container Investment Investment Investment Investment Schemes (CIS) Schemes (CIS) Schemes (CIS) Schemes (CIS) schemes of Indian schemes of Indian schemes of Indian schemes of Indian RailwaysRailwaysRailwaysRailways

• Tie up with the Tie up with the Tie up with the Tie up with the major wagon major wagon major wagon major wagon manufactures manufactures manufactures manufactures

Infrastructure Project: Financing

Railways Aviation Shipping

17

Domestic Equipment

Manufacturers

International Equipment

Manufacturers

Equipment Knowledge Applications

Equipment Bank

Equipment Information TrainingOperations Maintenance Crew

Construction Companies

Other Equipment Owners

Idle Equipments

Equipment Bank: QuipoEquipment Bank: QuipoEquipment Bank: QuipoEquipment Bank: Quipo

18

Quipo World

India’s 1st

Comprehensive Equipment & Industrial

Valuer

India’s 1st Energy Rental

India’s 1st Tower Rental

India’s 1st Integrated Rig Rental Services

India’s 1st Equipment

Rental Company

•Provides plant & machinery valuation

•Provides online, offline auctioning & disposal service for plant & machinery

•Only Indian company focused on valuation & disposal of plant & machinery

•Rents eco-friendly gas based power solutions for short to medium terms.

•Each modular unit is of 600 KW –1300 KW housed in to rugged containers.

•Provides power plants up to 10 MW using number of these units.

•Provides gas based combined heat solutions

•Provides complete “Plug-n-Play”service for service operators

•Holding IP1 license for Passive Infrastructure Services

•Only Indian company with successful on-ground experience in Tower Rental & Co-location

•Provides state-of the-art drilling equipment

•Provides trained, qualified & experienced operators

•Provides advisory services for equipment suitability & equipment purchase

•Provides trained, qualified & experienced operators along with the equipment

•On-site repairs & maintenance

•Bid support and Advisory services on equipment suitability for each requirement

•Provides OEM & Quality in-house maintenance of equipment

Valuation &

Asset Disposal

Quipo

Energy Rental

Quipo

Telecom

Quipo

Oil & Gas

Quipo

Construction

19

Financial highlights

1526.27

711

14.9

48.08

181.62

-

4.85*

77.24%

14.11

66.43

HY FY 08(Sept ’’’’07)

1239.64

1049.87

14.04

44.32

149.38

10%

7.20

63.67%

19.32

97.57

FY07

827.56

605.06

19.75

37.14

119.55

16.5%

4.44

71.10%

11.80

55.42

FY06

510.27

392.67

16.15

30.51

59.74

15%

5.31

38.45%

6.90

31.69

FY05

447.50

261.78

18.48

26.75

54.72

15%

3.84

39.90%

4.98

28.21

FY04

Total Assets under Mgmt.

Disbursements

Capital Adequacy Ratio

Book Value (Rs.)

Total Capital

Dividend Rate

EPS (Rs.)

PAT Growth YoY

PAT

Total Income

USD Million

* Not Annualized

20

Strong balance sheet

513.39

1.45

38.02

549.96

20.51

449.54

25.33

54.57

513.39

393.83

119.55

19.42

73.51

26.60

FY06

280.35

0.32

24.20

304.23

17.43

270.38

12.07

4.34

280.35

220.61

59.74

19.75

26.94

13.03

FY05

232.32

0.51

47.19

279.00

16.05

253.13

5.73

4.08

232.32

177.60

54.72

19.43

22.25

13.03

FY04

925.00Total

1.48Misc. Expenditure

55.12Less : Current Liabilities

978.62Total Assets

41.76Loans & Advances

795.08Current Assets

35.71Investments

106.00Net Block

925.00Total

775.60Total Debt

149.38Total Capital

30.13Mezzanine Capital

92.64Reserves & Surplus

26.60Share Capital

FY07USD Million

21

Ratio Analysis

4.19

2.70%

42.34%

1.64

13.72

48.58%

6.74%

2.77%

59.58%

17.08%

FY06

6.06

2.90%

31.98%

1.70

9.76

43.87%

6.03%

2.37%

52.95%

18.55%

FY05

5.67

12.47%

44.18%

0.45

3.14

55.71%

4.51%

1.85%

38.24%

14.97%

FY04

6.84Debt Equity Ratio

2.08%Dividend Yield

16.08%

Dividend Payout

1.08Price to Book Value

13.61Price Earning Ratio

55.74%

Interest Expenses / Interest Income

5.67%Net Interest. Margin / Average Total

Assets

2.53%Return on Average Assets

72.65%

Return on Average Equity

17.86%

Return on Average Net worth

FY07

22

SAHAJ

ICT Business Integrator

23

What can beUsing Information Technology to transform IndiaUsing Information Technology to transform IndiaUsing Information Technology to transform IndiaUsing Information Technology to transform India

Common Service Centers as vehicles for rural inclusion

24

EDUCATIONHEALTHEMPOWERMENTLIVELIHOOD

CONTENTCONNECTIVITYCOMPUTABILITY

AWARENESSACCESSAFFORDABILITYACCEPTABILITY

COMMON MAN

Reaching the last man

25

Delivery Channels

Common Service Centers:

Reaching out to all

26

COMMON SERVICE CENTRES

• Under the National e-governance plan of Govt. of India, which was announced by Dr. Manmohan Singh, Hon’ble Prime Minister of India on 15th August, 2005, Implementation of Common Service Centres (CSCs) is the most important event of the four pillars of the NeGP. These Common Services Centres (CSCs) will become Hubs or Community Centres for the delivering all e-governance and other services to the rural people.

27

CSC Project salient features

• 100,000 CSCs will be established all over India

• These will be set up in PPP mode on BOO basis

• These CSCs will be the delivery points of all Govtservices

• Private Partner can use these centres to sell any other service / product

• Govt will give a minimum revenue support for G2C services

• Profits from other business (eg B2B or B2C services) is for the SCA (Service Center Agency -the private partner)

• The selection of the SCA is done through a three stage transparent bidding process

28

Current Status• SREI-Wipro consortium has 22,473 CSCs

• Our network will cater to 18.98 crore population of India in five states – West Bengal, Bihar, Uttar Pradesh, Tamil Nadu and Assam

• Largest ICT based chain

• Roll out has started in Hugli District

• We completed our back end work by October end (7 months)

• Data Center is up, portal is up, wireless network is being rolled out in tandem with CSCs

• Operation rollout began in November

• 100 centres up and a target of 1000 by each month end

BENEFITS OF COMMON SERVICE CENTRES

• Creating Entrepreneurs – 22473 businesses created in the beginning itself

• Bridging the Digital Divide

• Government at the doorsteps of people

• Access to all services available in urban areas

• Access to rural markets

• Usable education

30

SAHAJ USP

• Largest ICT based network with 22473 Centres catering to 19 crores of India’s population

• Network as monopoly. Barriers to entry for others.

• Huge community support. Government & Local Bodies’ support in servicing people

• Custom made & state of the art infrastructure with complete automation

• Positioning itself as a Business Integrator

• Integrating across IT and Infrastructure

• Making CSCs work beyond ribbon cutting

• Making technology simpler and affordable

Partnerships

• Wipro – IT Partner• Oracle – IT Software Infrastructure

Partner• Intel – World Ahead Alliance• Red Hat – Open Source Partner• SmartBridges – Connectivity Partner• PWC – eGovernance partner for West

Bengal• Delloitte – eGovernance partner for

Bihar

Business Logic

• To access various services, a villager has to go to the block headquarter or other nearest town. He loses his daily wage and incurs transportation costs to access services, even if they are free.

• Service delivery is not assured• Non-availability of many products & services• Shared Access Model

• Aggregation of services and delivery through a kiosk based in his community, allows delivery at minimal costs and time.

35

Existing Models

Rs 34 million per annum54MAHARASTRAWARNA VIBHAG SHIKSHAN

MANDAL

9

Rs. 4000 - 20000/month2000TN, MP,MAH, GUJ,MPn-Logue communication8

Rs 1500/month12PONDICHERRY M.S.SWAMINATHAN RESEARCH

FOUNDATION

7

Rs 15000/month5500MP, UP, AP, KARN, RAJITC6

Rs 14000/month16 (incl 3 mobile vans)

ANDHRA PRADESHHEWLETT PACKARD5

Rs.4375/month 35MADHYA PRADESHGYANDOOT SAMITI4

Rs 3000/month 1327ANDHRA PRADESHTATA CONSULTANCY SERVICES3

Rs 750/month1KARNATAKAMYRADA2

Rs 25million per annum1KarnatakaBELLANDUR GRAM PANCHAYAT1

Revenue

Number of

centresLocationProject Authority

Source: Asia Pacific Research Centre, Stanford University, Nov 2005

36

LIMITATIONS IN THE EARLIER SCENARIO

1.Lack of sufficient variety of services

2.Lack of economies to capture & cater to mass

population

3.No aggregation of content & services

4.Lack of awareness of potential of rural markets

among other private investors

5.Top down delivery of services, hence not catering to

citizen specific requirements

6. Non-integration of private and government

initiatives

7. Unreliability of connectivity, power or service

delivery

37

Common Service Centres

Challenges Unlimited

38

Challenges

• Infrastructure challenges

• Human Resource challenges

• Capital challenges

• Revenue challenges

• Technology challenges

• Publicity & Change Management challenges

• Politico-administrative challenges

39

Infrastructure Issues

• Connectivity

• Power

• IT infrastructure at kiosks

• Backend IT infrastructure

• Civil infrastructure at kiosks

40

Connectivity

• Dial up

• Data Card

• Broad Band

• GPRS / CDMA

• CorDect

• VSAT

• WiLD

• Wi-Fi

• Wimax

Availability of services

Reliability

Redundancy

Bandwidth available

Spectrum issues

Capital expenditure

Recurring expenditure

Availability of equipment

41

Availability• Coverage is poor in most

areas

• ADC and USOF have not helped so far

• USOF towers are overkill

• Bandwidth low in GPRS, CorDect etc

• Wimax not yet commercial

• VSAT recurring exp too high

• Patchwork not reliable

42

Power

• Availability

• Quality

• Survey, Data

• Solar

• Gensets

• UPS

• Biofuels

43

CSC IT

• How much hardware?

• Content, connectivity, computability

• Scalability

• Remote Management

• Power efficiency

• Capital Expenditure

• OS

• Language and localization

44

SCA IT

• How much hardware and software?

• Service Oriented Architecture

• Scalability, Availability

• Integration

• Portal

• Security

45

CSC Civil

• Wide spread geography

• Time

• Cost

• Standardization

• Branding

• Attraction

• In sync with communities? Rural? Ethnic?

46

Human Resource

• 22473 VLEs

• 650 employees + teams of Wipro, Delloitte, Oracle & Intel

• Attitude

• Subsidy

• Bankability

• Trainability

• Training issues

47

Capital Issues

• Appetite for risk

• Project structuring

• Phasing

• Internal accruals

• Leveraging

• Tax efficiency / sops

48

Revenue Challenges

• Everything looks good on paper

• VLE needs to be a genius to do all this

• Financial viability

• Scalability

• Replicability

• Ease of training

• Cash handling issues

49

Technology Risks

• Obsolescence

• Free broadband

• Newer technologies

• Competing models

• Mobile governance

• Who moved my cheese

50

Publicity & Capacity Building

• Differing perspectives of different people• Publicity• Ownership• Department, District Admin & Local Admin

sensitization• Varied interests of intermediaries • Logical Framework & Results Based

Management• Training infrastructure• Costs

51

Politico-administrative Challenges

• New initiative by every new set of officers, by every new government, by new cartels

• Our people/their people

• M-Governance

• USOF

• E-Districts

• Local resistance

52

Value

• Because of scale & expertise in infrastructure, SREI has been able to run down costs and meet these challenges

• Need to give value to each customer –Government, Citizens, Service Providers

• The best teams will be harnessed to set up one of the largest networks

MODEL OF THE SAHAJ CSCMODEL OF THE SAHAJ CSC

Kiosk Anatomy

SAHAJ

7

• Laptops

• Peripherals

• Brand Space

• Power Supply

• Wi-Fi (CPE)

• Printers (Multi Functional

Device) etc

• Each CSC to be financed to the Franchisee.

• One kiosk to be set up per 6 villages addressing about 9437population

• To be located in the market place, Block offices, gram panchayat office etc

• Biometrics and smart card readers can be attached

55

CSCs

Operational Plan

• About 4937 kiosks to be setup across 14 districts of rural Bengal, 5565 in Bihar, 2833 in Assam, 1045 in Tamil Nadu & 8118 in Uttar Pradesh.

• The ratio of setup shall be 1 kiosk for every 6 villages or as may be required after detailed survey.

• Each kiosk shall be under the responsibility of a Village level entrepreneur (VLE) to be selected through standard norms.

• The capital expenditure of the Kiosk (about Rs 133K) shall be borne by the entrepreneur. The cost of the infrastructure is about Rs 250 K in the market

• Finance facility would be extended to the entrepreneur for availing Kiosk assets.

57

Publicity & Training

Architecture

59

Data Center

Technical Solution & Transaction Monitoring

61

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be shown in the

Home Page.

70


Recharge

� Amount Charged

will be shown

here

� Remaining

Balance will be

increased once it

is recharged

Transaction History

� Click on the

Transaction

History to see

the transactions

done by VLE

71

Sahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalTransaction History

� No Transaction

has been done by

this VLE yet. So

No record is

coming

� Now one

transaction needs

to be done so

that records

could be

displayed here

72

Sahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalVLE Customer

Registration

� In HOME page click

on Customer

Registration. This

customer is VLE’s

customer/Villagers.

73


Registration

� VLE will help

his/her customer to

fill up the forms

and get him

registered

� Mandatory fields

are marked as red

star

� Once the form is

filled up terms and

conditions

agreement needs to

be accepted

� Click on Continue

74


Registration

� After successful

creation of the

account it will show

the select service

page.

� List of services will

be displayed here

along with the

rates

� Multiple services

could be chosen

� This step could be

skipped as well

� Click continue

75


Registration

� It will show the

total rate of the

selected services

� SKash card details

need to be

provided

� Card number will

be same as VLE ID

� PIN needs to be

entered twice

� Click Submit

76


Registration

� It will ask for the

final confirmation

before deducting

the money from

SKash Card account

� Click Confirm

� Once done go back

to the home page

and check

Transaction History

link

77


Registration

� Click on

Transaction History

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Sahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalTransaction History


on Transaction

History. All the

transactions done

by the VLE in a

given date range

will be displayed.

79

Sahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalVLE Customer Login

� Now VLE customer

has been

registered. So he

can login into the

system using his ID

and password

80

Sahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalVLE Customer Page

� List of services will

be displayed here.

The services for

which payment has

been made, will be

ticked. Services not

selected by the

customer during

registration will be

crossed.

81


� Click on Computer

Education

� It will popup a new

window where

Basic Computer

Education will be

started.

82


� In Computer

learning following

things will be

available

� Linux

� Office

� Windows

� Internet

83


� Click on English

Education.

� It will popup the

English education

portal

� Login into it. (This

login will be

removed later)

84


� English Education

screen will come up

85


Job Registration Form

� Click on Job

Registration Page

� Enter the details

� Save

86

Sahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalVLE Home Page >>

Service

Catalogue

� Click on Service

Catalogue link

87


Service

Catalogue

� List of services

both free and paid

will be displayed

� Rate will be given

in the list for paid

services

88


Register

Grievance


on Register

Grievance Page.

� VLE Customer can

lodge his grievance

and send it to any

govt dept.

� It is a paid service

89


Register

Grievance

� If VLE customer is a

registered user, he

can select

Registered User

radio button and

enter his ID.

� Click on Lodge

Grievance

90


Register

Grievance

� If VLE customer is a

registered user, his

existing personal

information will be

auto populated

� Grievance details

could be given here

� Click Submit

91


Register

Grievance

� Select Lodge

Grievance and

make payment for

it

92


Register

Grievance

� Enter SKash card

number and PIN

here.

� Click Confirm

93


Register

Grievance

� Once payment

made it will

generate a receipt

with unique

grievance ID

� Grievance could be

tracked later using

this ID.

� VLE can give a

printout to the

customer

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Grievance Status

� Click on Grievance

Status on home

page

95


Grievance Status

� Enter Grievance no

to track the

grievance already

lodged

� Click on Check

Status

96


Grievance Status

� Current status of

the Grievance will

be shown in this

page

97


Add Service

� If VLE customer

wants to have some

more add services

which he didn’t

select during his

registration, ADD

Service link needs

to be clicked

98


Add Service

� Added services will

be displayed in VLE

Customers Home

Page.

99


Govt. Form

� Govt. Form will be

available here

� Click any of the

Govt Form link

100


Govt. Form

� Short Description of

each Govt. Form

will be displayed

here

� You can take the

printout of the

forms.

101

Sahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalSahaj Mitra PortalVLE Home

Page>>Feedback


on Give Feedback

link.

102


Page>>Feedback

� VLE/Customer can

lodge their

Request/Feedback/

Complain or

Suggestion to Sahaj

103


Page>>Update

Profile

� VLE can update his

personal

information by

clicking Update

Profile

104


Page>>Update

Profile

� Update existing

information and

click on Update

button.

105


Page>>Update

Profile

� Once successfully

updated it will

show the message.

106


Page>>Sahaj

Mitra of the

Month

� Based on some

criteria VLE of the

month will be

selected by Sahaj

Admin.

� The name will be

displayed in VLE

portal for the

entire month

107


Page>>Corporate

Service

Following corporate

service will be

added to the VLE

Portal

� Services from ICICI

Prudential

� BSNL

� Railway Ticketing

� Rural PCs from

Intel

� Berger Paints –

storehouse in kiosk

� Wipro pheripherals

Last mile connectivity

• Independent Last Mile Connectivity using WiFi 802.11b/g

• 512 kbps connectivity will be delivered at each CSC

• smartBridges is the network partner

• This network will enable IPTV, VoIP and IPBX and so meet Bharat Nirman targets

Last Mile Diagram

FIRST FOUNDATION LAYING CEREMONY AT SINGUR

111

KolkataTower

Going where no telco has gone before

Products & ServicesFacilitation – e-Governance services

Information – Internet, Market rates, Weather forecast

Education – Spoken English, Computer Literacy,

Typewriting

Communication – VoIP, Video Chat, e-mail

Empowerment – Job Portal, RTI, Grievance,

Microfinance, Insurance

Services – Photography, DTP, Matrimonial, Railway

reservations, Tele-agri-diagnostics

Entertainment – Games, Multimedia

Bill Payments – Electricity, telephone, mobile recharge

B2B services- data entry, rural BPO, promotions

114

Analysis of Opportunity for CSC

Rs 43248Rs 52136Opportunity for private services 1.0%.

Rs 4324782Rs 5213601Opportunity per CSC

93618159Population per CSC

Rs 462Rs 639Rural Expenditure on services per month

Rs 5549Rs 7669Annual Rural Expenditure on services (30%)

Rs 7850Rs 10886Annual Expenditure on services (30%)

Rs 18498Rs 25565Rural Per Capita Income

Rs 26167Rs 36287Per capita Income

Rs 117713 croresRs 2086080 croresRural GDP (50.88%)

Rs 231355 croresRs 4100000 CroresGDP (Credit Suisse) 1Trillion US $

63632120815983360Rural Population

884147961129866154Population (July 2007 est)

WEST BENGALINDIA

115

Rural Economy in Bengal

15078.5842.56%Net Financial Savings

4344041.00INRGross Savings per CSC per month

13782.0738.90%Physical Savings

28862.8524.52%Net Household Savings Rural (loans adj)

35431.7430.10%Gross Household Savings (rural)

68662.2558.33%Non Agri Income

49051.1941.67%Agri Income

117713.4450.88%Contribution by Rural Sector

56726.2924.52%Net Household Savings( loans adj)

69637.8630.10%Gross Household Savings

231355.02Estimated SGDP in the year 05-06

Rs CrorePercentagesParticulars

116

Estimated Savings Use

2076320Target (INR)

2015264Commission

INR381604.00Insurance/CSC/month

29.3610402.40Others

38.9013782.07Physical Assets

6.382261.79Currency

8.783112.52Insurance

2.851008.51Bank Deposits

13.734864.45Small Savings

100.0035431.74Total Estimated Gross Savings

PercentageAmount in Rs CroreParticulars

Creating Creating Creating Creating tomorrowtomorrowtomorrowtomorrow……………………

Sahaj Cs Cs3

Business

Transcript of Sahaj Cs Cs3