Safety Recall P67 / NHTSA 14V-643 Occupant Restraint Control Modulewk2jeeps.com/tsb/rc_P6715.pdf ·...
Transcript of Safety Recall P67 / NHTSA 14V-643 Occupant Restraint Control Modulewk2jeeps.com/tsb/rc_P6715.pdf ·...
Copyright 2015, FCA US LLC, All Rights Reserved (wah)
April 2015 Dealer Service Instructions for:
Safety Recall P67 / NHTSA 14V-643
Occupant Restraint Control Module
2014 (WD) Dodge Durango
(WK) Jeep Grand Cherokee
NOTE: This recall applies only to the above vehicles built through June 28, 2014
(MDH 062813).
The Occupant Restraint Control (ORC) module on about 125,500 of the above
vehicles may develop an internal fault. A coating on the ORC module printed
circuit boards may have been improperly applied during the manufacturing
process. If the coating was applied incorrectly, lead salts may form and cause a
resistive short across the ORC module printed circuit board(s). Atmospheric
humidity may increase the potential for this condition. This could cause the airbag
warning lamp to illuminate and potentially disable the passive restraint system.
This could cause an increased risk of injury during certain crash conditions.
The ORC module must be replaced on all involved vehicles.
Models
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory.
Federal law requires you to complete this recall service on these vehicles before retail
delivery. Dealers should also consider this requirement to apply to used vehicle inventory and
should perform this recall on vehicles in for service. Involved vehicles can be determined by
using the VIP inquiry process.
Subject
Repair
Safety Recall P67 – Occupant Restraint Control Module Page 2
Part Number Description
CBP1P673AA Module, ORC (WK models with sales code YAB)
CBP1P674AA Module, ORC (WK models without sales code YAB)
CBP1P675AA Module, ORC (all WD models)
Each dealer to whom vehicles in the recall were assigned will receive enough
ORC modules to service about 20% of those vehicles.
The following special tools are required to perform this repair:
NPN wiTECH VCI Pod Kit
NPN Laptop Computer
NPN wiTECH Software
Parts Information
Special Tools
Safety Recall P67 – Occupant Restraint Control Module Page 3
1. Open the hood and locate the Power Distribution Center (PDC).
2. Open the PDC cover and pull the ORC module fuses (fuse numbers F85 and
F86) (Figure 1).
NOTE: Fuse locations are listed on the inside of the PDC cover (Figure 1).
Service Procedure
Figure 1 – ORC Module Fuse
POWER DISTRIBUTION
CENTER
ORC MODULE
FUSES F85 AND F86
Safety Recall P67 – Occupant Restraint Control Module Page 4
3. Use the following procedure to
partially remove the center console:
a. For WK models only, remove and
save the gear shift handle top
cover (Figure 2).
b. For WK models only, remove
and save the gear shift handle
retaining screw located under the
top cover (Figure 2).
c. For WK models only, remove and
save the gear shift handle knob
(Figure 2).
d. Remove and save the center console top panel.
e. Remove and save the center console right and left side panels (Figure 3).
Service Procedure (Continued)
Figure 2 – Gear Shift
Figure 3 – Console Side Panels (right side shown)
TOP COVER
GEAR SHIFT HANDLE RETAINING SCREW
GEAR SHIFT HANDLE
CENTER CONSOLE
SIDE PANEL
Safety Recall P67 – Occupant Restraint Control Module Page 5
f. Remove and save the four console
mounting screws located behind
the side panels (two per side).
g. Disconnect the grey electrical
connector (Figure 4).
h. Move both front seats to the full
forward position.
i. Remove and save the center
console rear retaining bolt plastic
covers (Figure 5).
j. Remove and save the center
console rear retaining bolts
(Figure 5).
Service Procedure (Continued)
Figure 4 – Grey Electrical Connector
Figure 5 – Center Console Rear Retaining Bolts (right side shown)
GREY ELECTRICAL
CONNECTOR
CENTER CONSOLE REAR RETAINING
BOLT
CENTER CONSOLE REAR RETAINING BOLT
PLASTIC COVER
Safety Recall P67 – Occupant Restraint Control Module Page 6
k. Disconnect the center
console large flat electrical
connector located under the
passenger front seat
(Figure 6).
l. Carefully lift the back of the
center console up and install
a prop rod or equivalent
(Figure 7).
Service Procedure (Continued)
Figure 6 – Electrical Connector
Figure 7 – Prop Up Back of Console
ELECTRICAL CONNECTOR LOCATED UNDER
PASSENGER SEAT
PROP-UP THE BACK OF THE CENTER CONSOLE
TO GAIN ACCESS TO THE ORC MODULE
ORC
MODULE
Safety Recall P67 – Occupant Restraint Control Module Page 7
WARNING: To avoid serious or fatal injury on vehicles equipped with side
curtain airbags, disable the Supplemental Restraint System (SRS) before
attempting any Occupant Restraint Controller (ORC) module service. The
ORC module may contain a rollover sensor, which enables the system to
deploy the side SRS components in the event of a vehicle rollover event. If an
ORC module containing a rollover sensor is accidentally rolled during service
while still connected to battery power, the side SRS components will deploy.
Disconnect and isolate the battery negative (ground) cable, then wait two
minutes for the system capacitor to discharge before performing further
service. This is the only sure way to disable the SRS. Failure to take the
proper precautions could result in accidental airbag deployment.
WARNING: To avoid serious or fatal injury, never strike or drop the ORC
module, as it can damage the impact sensor or affect its calibration. The ORC
module contains the impact sensor, which enables the system to deploy the
Supplemental Restraint System (SRS) components. If an ORC module is
accidentally dropped during service, the module must be scrapped and
replaced with a new unit. Failure to observe this warning could result in
accidental, incomplete, or improper SRS component deployment.
4. Disconnect and isolate the negative cable from the battery (Figure 8). Wait two
minutes for the system capacitor to discharge before further service.
Service Procedure (Continued)
PASSENGER SIDE
FRONT SEAT TRACK
Figure 8 – Disconnect Negative Battery Cable
BATTERY NEGATIVE BATTERY
POST
NEGATIVE BATTERY TERMINAL
Safety Recall P67 – Occupant Restraint Control Module Page 8
5. Disconnect the instrument panel and body wire harness electrical connectors
from the ORC module.
NOTE: To disconnect the wire harness electrical connectors from the ORC
module, depress the release tab and lift the lever arm to the fully open
position on each electrical connector (Figure 9).
NOTE: Disconnecting the smaller electrical connector first will allow easier
access for disconnecting the large electrical connector.
Service Procedure (Continued)
Figure 9 – ORC Module Yellow Electrical Connectors
ORC MODULE
ORC MODULE ELECTRICAL
CONNECTORS
Safety Recall P67 – Occupant Restraint Control Module Page 9
6. Remove and save the two bolts and
one nut that secure the ORC module
to the vehicle.
7. Remove and discard the original
ORC module from the vehicle
(Figure 10).
CAUTION: Do not remove the
metal plate located under the ORC
module (Figure 10).
8. Carefully position the new ORC
module onto the weld stud at the right
front corner of the ORC module.
NOTE: When the ORC is correctly
positioned, the orientation arrow on the ORC label will be pointed forward
in the vehicle.
9. Loosely install the nut that secures the ORC module to the vehicle.
10. Align the mounting holes on the left side of the ORC module.
11. Install the two bolts that secure the ORC module. Tighten the bolts to 62 in. lbs.
(7 N·m).
12. Tighten the nut that secures the ORC module to 62 in. lbs. (7 N·m).
13. Connect the electrical connectors to the ORC module connector receptacles.
CAUTION: Be certain that the latches on both ORC module electrical
connectors are fully engaged.
14. Lower the center console into position.
Service Procedure (Continued)
Figure 10 – ORC Module
METAL PLATE
ORC MODULE
Safety Recall P67 – Occupant Restraint Control Module Page 10
15. Use the following procedure to install the center console:
a. Connect the center console large flat electrical connector located under the
passenger front seat (Figure 6).
b. Install the center console rear retaining bolts (Figure 5).
c. Install the center console rear retaining bolt plastic covers (Figure 5).
d. Connect the negative battery cable.
e. Move both front seats to the full rearward position.
f. Connect the grey electrical connector on the center console (Figure 4).
g. Install the four console mounting screws located behind the side panels (two
per side).
h. Install the center console right and left side panels (Figure 3).
i. Install the center console top panel.
j. For WK models only, install the gear shift handle knob (Figure 2).
k. For WK models only, install the gear shift handle retaining screw located
under the top cover (Figure 2).
l. For WK models only, install the gear shift handle top cover (Figure 2).
16. Connect the wiTECH scan tool and start a session.
17. Cycle the ignition key to the “ON” position.
18. With the vehicle unoccupied, install the ORC module fuses (fuse F85 and F86)
(Figure 1).
19. Wait two minutes.
20. Erase all Diagnostic Trouble Codes (DTC’s).
Service Procedure (Continued)
Safety Recall P67 – Occupant Restraint Control Module Page 11
21. Use the following procedure to reset the ORC module:
a. From the “Vehicle View” screen, select the “ORC” icon.
b. Select the “Misc. Functions” tab.
c. Select “Initialize ORC” from the list.
d. Follow the wiTECH screen prompts to complete the initialization process.
e. Once the initialization process is complete, wait one minute and then clear all
DTC’s.
f. Return to the “Vehicle View” screen.
g. From the “Vehicle View” screen, select the “ABS” icon.
h. Select the “Misc. Functions” tab.
i. Select “ABS Initialization” from the list.
j. Follow the wiTECH screen prompts to complete the initialization process.
k. Once the initialization process is complete, clear all DTC’s.
22. Remove the wiTECH scan tool from the vehicle.
23. Return the vehicle to the customer.
Service Procedure (Continued)
Safety Recall P67 – Occupant Restraint Control Module Page 12
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and
provide dealer payments.
Use the following labor operation number and time allowance:
Labor Operation Time
Number Allowance
Replace ORC module 08-P6-71-82 0.8 hours
Add the cost of the recall parts package plus applicable dealer allowance to your
claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
All involved vehicle owners known to Chrysler are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Completion Reporting and Reimbursement
Dealer Notification
Owner Notification and Service Scheduling
Safety Recall P67 – Occupant Restraint Control Module Page 13
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services / Field Operations
Chrysler Group LLC
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
Additional Information
______________________________________________________________________________________
IMPORTANT SAFETY RECALL P67 / NHTSA 14V-643
This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act.
Dear: (Name)
Chrysler has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 model
year Dodge Durango and Jeep® Grand Cherokee vehicles.
The problem is... The Occupant Restraint Control (ORC) module in your vehicle may develop an
internal fault. A coating on the ORC module printed circuit boards may have
been improperly applied during the manufacturing process. If the coating was
applied incorrectly, lead salts may form and cause a resistive short across the
ORC module printed circuit board(s). Atmospheric humidity may increase the
potential for this condition. This could cause the airbag warning lamp to
illuminate and potentially disable the passive restraint system. This could cause
an increased risk of injury during certain crash conditions.
What your dealer
will do...
Chrysler will repair your vehicle free of charge (parts and labor). To do this,
your dealer will replace the ORC module assembly. The work will take about one
hour to complete. However, additional time may be necessary depending on service
schedules.
What you must
do to ensure your
safety...
Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule
a service appointment. Ask the dealer to hold the part for your vehicle or to order it
before your appointment. Please bring this letter with you to your dealer.
If you need
help...
If you have questions or concerns which your dealer is unable to resolve, please
contact the Chrysler Group Recall Assistance Center at 1-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard if any of the conditions listed
on the card apply to you or your vehicle. If you have further questions go to recalls.mopar.com.
If you have already experienced this specific condition and have paid to have it repaired, you may mail
your original receipts and proof of payment to the following address for reimbursement consideration:
FCA US Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall
Reimbursement. Once we receive and validate the required documents, reimbursement will be sent to you
within 60 days. If you’ve had previous repairs and/or reimbursement you may still need to have the recall
repair performed on your vehicle.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you
may submit a written complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Ave., S.E., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your
attention to this important matter.
Customer Services / Field Operations
FCA US LLC
Note to lessors receiving this recall: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
OCCUPANT RESTRAINT CONTROL MODULE