Safe roads, Reliable journeys, Informed travellers

Safe roads, Reliable journeys, Informed travellers

Business Architecture Navigational Model

Version 1.0


Transition Management

Projects, Programmes,

Change Management, Landscapes & Perspectives

Analysis -Issues, SWOTs,

Risks

Process &Governance

Ensuring use ofEA

Ensuring maintenance of EA

QA, Maturity& continuous Improvement

Alignment LayerTranslating & meeting Business Requirements

“As-Is”IS/IT Architectures

Physical

Current +

snapshots in time

“To-Be”IS/IT Architectures

Conceptual/Logical

The future vision for IS/IT

Tech Policies & Standards

TransformationRoadmaps

Business Vision & Business Architecture

HA Enterprise Architecture Framework- Business Architecture Ver. 0.0


Business Vision & Business Architecture

Business Architecture Structure& Decomposition

Reference Model Structure & UseBusiness Architecture Policy

HA Business ArchitectureMajor Components

To-Be BusinessCapability Models

BusinessArchitecture Content

Enterprise Capabilities Timeline

As-Is BusinessCapability Models

Click each area to explore in more detail


Business Mission & Goals

Businessprocesses

Businessinformation

Business (service) Requirements(functional & non-functional)

Business Objectives & Key Performance Measures

Strategy(How…)

DfT Vision & Goals

Organisation Structure(s)

To-Be Business Functions

Critical Business issues

To-Be CAPABILITIES

Key BusinessPolicies

HA Business ArchitectureOverview

This is the basic structure of the HA Business Architecture. Click each areaTo explore in more detail




DfT Vision & Goals

The highest three levels of the structure represent information that is already published

and mandated by the DfT and HA. The Business Architecture simply captures and interlinks these items with lower level detail.

Area of Structure Content

DfT Vision and Goals External drivers and governance emanating from the Department for Transport

Highways Agency Business Mission and Goals

The published business plan and Board level aspirations for HA’s development in the longer term future.

Business Objectives and Key Performance Measures

Balanced Scorecard and capabilities matrix, representing the targets that HA Directors and their Directorates.

External drivers - high level SWOTs (Strengths, Weaknesses, Opportunities, Threats)

e.g. EU and UK legislation, environmental drivers, budgetary restrictions, etc

Critical Business issues (SWOTS

etc)

HA Business Architecture- Business Plan Areas

Safe roads, Reliable journeys, Informed travellersBusiness Mission & Goals

Project A-OrientedBusiness

Reqts


DfT Vision & Goals

Project B-OrientedBusiness

Reqts

Project B-OrientedBusiness

Reqts

Project C-OrientedBusiness

Reqts

Project D-OrientedBusiness

Reqts

ProjectRequirements

Some (inconsistent) references to Business Plan…

Solutions & requirements are expressed inconsistently

Business Mission & GoalsHA Business Architecture


Strategy(How…)

DfT Vision & Goals

Critical Business

issues

To-Be CAPABILITIES

Current situation – inconsistent project requirements delivered

Without a layer of “capabilities”, a lack of consistency in the way projects architect business solutions is evident:

• “Stovepipe” architectures around each project• Different languages (exacerbated by third party work)• Lack of consistent upward reference to prioritised business plans• All leading to more effort required to build business cases

By establishing a “capabilities” layer we establish:

• A relationship to the business plan• A means of determining alignment to the business needs & business strategy.• A way of determining consistency in the language which projects express requirements & solutions.



To-Be Organisation Structure(s)

To-Be Business Functions(High-Level Processes)



Strategy(How…)

DfT Vision & Goals

To-Be CAPABILITIES


Projects

Projects interact with the Business Architecture by

working with more detailed Capabilities – i.e. Functions or

high level process

Projects look to the Business Architecture for re-use opportunities – but also contribute to the detailed to-be vision by identifying new :• high level functions• processes• information• flows• required business services• organisation change• etc

Click forMore detail…

HA Business ArchitectureProject Collaboration Area



Capabilities (& when needed…)

Businessprocesses

Businessinformation



Strategy(How…)

DfT Vision & Goals


Core Strategy Enablers

Customers & Stakeholders

Financial Accountability

Building & Sustaining Capability


… using the HA EA

REFERENCE MODEL

Enterprise Timeline

Critical Business issues (SWOTS

etc)

Case for Action (sense of urgency for change)


OLD (As-Is) Business Models

UsingNon-FunctionalReqt Profiles

… using the HA EA

REFERENCE MODEL

IncidentMgt

TrafficMgt

InformationMgt

InfrastructureMgt

Common

HA Business ArchitectureIn More Detail

ResourceMgt



Capabilities

Businessprocesses

Businessinformation



Strategy(How…)

DfT Vision & Goals


Core Strategy Enablers

Customers & Stakeholders

Financial Accountability

Building & Sustaining Capability


… using the HA EA

REFERENCE MODEL

Enterprise Timeline

Case for Action (sense of urgency for change)


UsingNon-FunctionalReqt Profiles

IncidentMgt

TrafficMgt

Projects

HA Business Architecturedetail showing where projects interact

InformationMgt

InfrastructureMgt

CommonResource

Mgt


The HA Business Architecture will be used as follows:

Business Strategy

Information Principles

EA Principles

Business Area Use of Business Architecture (EA)

Information Directorate To mandate use of a common language and structure for business architecture, as a means of expressing the Agency’s Business Plan in detailed, maintainable form.

To govern by way of alignment of technology solutions to business needs, and to make appropriate decisions where divergence or misalignment is identified.

CRG Team To communicate the concepts of the business architecture and promote best practice and mandated usage of it.

Project Teams To use the business architecture, its constructs and its content to assess the fit of projects in the Agency’s business plan and to identify re-use, alignment and divergence potential.

To show architected business solutions using the business architecture language and constructs.

Information Project Office To assess the Agency’s portfolio of information projects, identifying alignment, divergence, replication and gaps.

To escalate divergence, replication and gap issues upwards for informed decision-making – or to identify new projects which address such issues.

Development To use the Business Architecture as a means of identifying, specifying and/or designing aligned IS/IT services required to support required business services.

Service Management To use the Business Architecture to assist joint understanding between service managers and service providers, in terms of the IS/IT services required to support required business services.

Strategy and Planning To assimilate business architecture content into an Agency-wide business architecture and to maintain that content in a timely manner.

To produce views or analyses of the architecture which are relevant, focussed and useful to the above stakeholders.

Business Architecture Policy

Note: A link to a structured principles & policies area will shortly be published


Business Strategy

Information Principles

EA Principles

Business Architecture Policies

Use of Architecture

Alignment

Information Policy

Technology Services

Security

These areas are published & maintained as part of the Agency-wide Business Plan

These areas are published & maintained within the Enterprise Architecture


Reference Model Structure & Use - What is an EARM?

• Enterprise Architecture Reference Model

• A diagrammatic structure

• … on which we can model facets of the enterprise (Views)

• …allowing As-is to To-be transition modelling

• Later (when we model Technology) it enables classifications (taxonomies) to be set up…

• … which facilitate a structured set of technology policies and standards, aligned to the business architecture!

Safe roads, Reliable journeys, Informed travellersWhy do we need a Reference Model?

• We need to view (complex) enterprise perspectives in a consistent way

• …because we need to identify business aspects, not just technology solutions.

• We need to split out business processes, organisation, information, flows, data, etc

• …but need to see them laid out in a consistent way (not just whiteboarded)

• Assists with time-based modelling – we can “play” animated transition stages

• Allows us to categorise and populate policies & standards.

Why do we need an HA-specific Reference Model?• The standard models (TOGAF etc) are too technology-based

• We need to reflect the complex of roadside – national – regional – central organisation.

• We need something relatively simple.

T.R.U.E. Information DisseminationT.R.U.E. Information Dissemination

Safe roads, Reliable journeys, Informed travellersThe Reference Model (EARM) described by section

Business Infrastructure

Collaboration

Operational Management

Corporate ManagementInformation & capabilities that support more than one other service.

Generic services, not system specific, but used by a number of specific business services. e.g. collaboration, shared documents, “single version of truth” (e.g. state of the road network), workflow, work management, reference information, directories, business rules, standard data input & information publishing services, etc.

Corporate governance aspects can also be placed in this area – policies, standards, & business rules & metadata (information about data).

Allows us to group, position & exploit data which is:

Is non-time-critical (i.e. not core operational data).

Recognised as Corporate, (& therefore shareable) irrespective of location.

Shared across the organisation (& therefore needs to be managed consistently).

Used and re-used (& therefore needs to be validated, made & kept consistent, accurate & available).

It has particular relevance in terms of

Business Intelligence, single information repositories & their related Information management & supply services.

Corporate Reference Data

Back Office functions, corporate operational information processing services, “line of business” services & functions.

These capabilities can be thought of as the unique components that form the core of our operational processes. Where a capability is used by more than one other capability, then we would consider placing them in the “Collaboration & Operational Intelligence” section.

The base organisation in terms of Business Services, organisation, roles, etc upon which all other services are reliant.

Delivery InterfacesThe means by which input and output data is received, delivered & processed “at the front line”. It includes location types like RCCs, NTCC, Contact Centres & other types of “front line” business environments. Office desktop environments are also included

Customer Delivery Channels Suppliers / Partners / Other Govt Depts

Customer interaction with the HA Business – including data collection and information delivery

”The outside world” – interaction between HA and partners, suppliers, Government Departments & Agencies, etc. There are overlaps with Customer Delivery Channels - and advantages are to be gained from similar/identical input & output channels

Service Management

Integration of:

• Data

• Functions

• Services

• Technologies & applications components.

Includes:

• Security

• Resiliency

• Business Continuity

These functions form a virtual network of connections between services.

Reference ModelAreas


One Concept - Many views

• Can be sliced to show whatever view you may need• Can be replicated/amended to show different points in time• Can be “drilled down” to show detail as and when needed

ProcessOrganisation

DataApplication

Technology

Business Vision

Skills, projects, etc…...

2007 2009 2010

Infrastructure

“Sliced” (multi-view)EnterpriseModel

Perspectives using the Reference Model (EARM)


(Business) Infrastructure

Operational Intelligence(Time Critical)

Operational Capabilities

Network Description & Referencing

Security & Data Integration

National State of the Network

Performance Monitoring & Management


T.R.U.E. Information Dissemination(Trusted, Reliable, Useful, Effective)

Governance

Business Intelligence

Information Input & Validation

Collect DataPublish Intelligence

Business Intelligence (non-time critical)

“One version of the truth”

Business management & Supporting Services

Capabilities & high level processes modelled using the standard Reference Model. Relevant views & levels will be produced according to need. All levels are aligned up to Level 0 which itself is aligned to the Business Plan.

Level 0 is high level and conceptual. Created by the EA Team, It relates to the Business Plan and Strategy. From this is produced:

Traffic Management

Incident Management

InfrastructureManagement

InformationManagement

CommonCapabilities

BusinessManagement

) ) ) ))

Infrastructure

Publish Intelligence

Delivery Interfaces

Operational Intelligence (Time Critical)


Integration

Collect Data


Manage Facilities

GeneralPublic

Operational Partners

Traffic Monitoring

Communications Capability

Service Providers

(ISUs)

CCTV & Roadside

Data StorageDfT (Sec of State)

Emergency Services

Media (VASPs)Traffic Officers

HR Finance

HA To-Be Business Capabilities Map – Level 1

GeneralPublic

(Informed Travellers)

Operational Partners (Traffic

Mgt Act)

Roadside Communications

Traffic Profiles (Road Timetable)


Performance Monitoring

Infrastructure Management

Resource Management

Office Systems

Data & InformationManagement

Scheduled Roadworks

Planned Events

Unplanned Events

Traffic Condition Information

Weather Information

Abnormal Loads Information

Situational Awareness

Asset Management Operations

Traffic Officers Management Vehicle Management

Information input & validation

Security

Inter-system data exchange Phone/ Email/ Fax Communications

Traffic Management

Audit, Logging, etc

Reviewing (Evaluation of Response)

Modelling (What-if evaluations)

Performance Analysis (PSA Targets)

Policies & Standards

Governance

Planning (Development of Response)

Corporate Metadata Registry

Information Dissemination

T.R.U.E. Information

Web

Signs& Signals

X

Phone

Radio TVInter-system

data exchange

Call/Contact Centre

Procurement

Incident Management

Traffic Data/ Information

Collection & Data Fusion

Geo-Graphical presentatn

(Other) Infrastructure Management Operations

Traffic Management Operations

Incident Management Operations


Performance Management

Organise & Manage Business Data & Information

2. Multiple, limited Level 2 pictures (“Views”)

These will be used by Project Teams to

• Identify & clarify To-Be business capabilities

• Modify & use for business solution architecture (POTIs)

• Feed back their content to the EA Team

1. A single, Level 1 view showing “everything”. Maintained by the EA Team. This is useful to (a few) users

who want to look at the entire set of high level functions in the To-Be architecture – but is not useful to everyone because it is difficult to see particular areas or “themes” amongst all the detail.

HA To-Be Business Capabilities - How it works

Level 0

Level 1 “everything”

Level 2 “Views”



Collaboration


HA Road Network Definition

HA Business Capabilities – High Level (Level 0) View

National State of the Road

Network

Real-Time Performance Management

T.R.U.E. Information Dissemination(Trusted, Reliable, Useful, Effective)

Governance


Data Input & Validation

Collect Data(Acquisition of Traffic & Travel Information from External Partners

& Public)

Publish Intelligence(Dissemination of Traffic & Travel Information to External Partners

& Public)

Corporate Management

Business Management & Supporting Services

Coordination with External Parties

Resource Management

TrafficManagement

IncidentManagement

Service Management

Security

BusinessContinuity

Service Integration

InfrastructureManagement

Corporate Reference Information





Collaboration


Service Management

Collect Data

HA Road Network

Definition

General Public(ERTs etc)

Traffic Monitoring CCTV Emergency

Services

Media (VASPs)

Traffic Officers

HA Business Capabilities Model – Level 1 View

GeneralPublic



(Traffic Mgt Act)


Forecast Traffic

Condition

National State of the Road Network


Office Systems

Forecast Events

Current Events

Current Traffic

Condition

People Management

Vehicle Management


Inter-system data exchange

Voice/Email/Fax Communications

Reviewing

ModellingPerformance

Analysis


Planning


T.R.U.E. Information Dissemination

WebSigns& Signals

XPhoneRadio TV

Inter-system

data exchange

Incident Management




DfT (Sec of State)

Major Projects

OperationalPartners

(e.g. Maint Orgns)Service Providers(Incident Support Units)

Incident detection

Incident Confirmation

Impact Analysis

Incident Response

Incident Closure

Road Network

Modelling

Location Reference Translation

Roadside Data Storage

Road-side

Devices

Traffic Management

Strategic Network

Coordination

Tactical Traffic Management and Control

Coordination of Traffic & Travel Information

disseminated externally from the HA

Coordination of Information disseminated internally

around the HA


Traffic Management

planning & co-ord

Incident Management

planning & co-ord

Resource Management Infrastructure Management

(Inventory) Data

Management

Programme Development

Planning & Scheduling

Governance


Corporate (meta)data catalogueWorkflow

Enterprise Architecture

Audit & Assurance

HRFinanceFacilities Management Technology & Comms Mgmt

Procurement

Collection & Management of Historical Data

Corporate Reference

Information

Business Rules

Call/Contact Centre

Reference Data

Security

BusinessContinuity

Service Integration

Disaster Recovery

Resilience

Enterprise Service Bus

Access Control

Single Sign-On

ID Mgmt

Network Security




Delivery Interfaces

Collaboration


Service Management

Collect Data To-Be Information Model – Level 1



Office Systems



Traffic Management

Corporate Metadata Registry




Incident Management

Data & InformationManagement

Modelling

Planning


Asset Configuration Data(including Site Data)

Asset Faults & Defects

Status of Assets

CCTV Images

Network Definitions

Settings of Roadside Devices

Traffic Management

Plans & Policies

Asset Details, Properties & Relationships

Tracking of abnormal, dangerous, precious or

perishable goods

Maintenance SLAs

Relationships of Communication Links

& Networks

Location & Status of Deployed Resources

Network Performance Profile DataPower Distribution

Network Details

Functional Assignment & Operator Actions Log

Traffic Data

Events/Situations (traffic related on &

off network)

Events/Situations(non traffic related)

Historical Network Performance Data Management

Historical Network Performance Data

Models

Analysis& PlanningInformation

Governance


Traffic Monitoring CCTV

& Roadside Data

Storage

Emergency Services

Traffic Officers

Major Projects

OperationalPartners


Media (Value Added Svce Providers)

GeneralPublic



(Traffic Mgt Act)

DfT (Sec of State)

WebSigns& Signals

XPhoneRadio TV

Inter-system

data exchange


Asset Modelling “Sandpit”




Collaboration


Service Management

HA Road Network

Definition



Services

Media (VASPs)

Traffic Officers

GeneralPublic



(Traffic Mgt Act)


Forecast Traffic

Condition



Forecast Events

Current Events

Current Traffic

Condition




Reviewing

Modelling


Planning



WebSigns& Signals

XPhoneRadio TV

Inter-system

data exchange

Incident Management




DfT (Sec of State)

Major Projects

OperationalPartners


Incident detection


Impact Analysis

Road Network

Modelling



Road-side

Devices

Traffic Management

Strategic Network

Coordination





around the HA


Traffic Management

planning & co-ord

Incident Management

planning & co-ord


Governance

Corporate (meta)data catalogue

Corporate Reference

Information

Business Rules

Call/Contact Centre

Security

BusinessContinuity

Service Integration

Disaster Recovery

Resilience


Access Control

National State of the Road Network Capabilities – (Filtered View)




Collaboration


Service Management

HA Road Network

Definition

Traffic Monitoring

Traffic Officers


(Traffic Mgt Act)


Forecast Traffic

Condition



Forecast Events

Current Events

Current Traffic

Condition




Reviewing


Analysis


Planning



Inter-system

data exchange

Incident Management




DfT (Sec of State)

OperationalPartners


Impact Analysis

Road Network

Modelling



around the HA



(Inventory) Data

Management

Programme Development

Planning & Scheduling

Governance



Audit & Assurance

FinanceFacilities Management Technology & Comms Mgmt

Corporate Reference

Information

Business Rules

Reference Data

Security

BusinessContinuity

Service Integration

Disaster Recovery

Resilience


Access Control

Infrastructure Management Capabilities – (Filtered View)

Procurement




Collaboration


Service Management

HA Road Network

Definition


ServicesTraffic

Officers


(Traffic Mgt Act)


Forecast Traffic

Condition


Forecast Events

Current Events

Current Traffic

Condition

People Management

Vehicle Management




Reviewing


Planning



Inter-system

data exchange

Incident Management


DfT (Sec of State)

OperationalPartners


Incident detection


Impact Analysis

Incident Response

Incident Closure

Road Network

Modelling


Traffic Management

Strategic Network

Coordination





around the HA


Incident Management

planning & co-ord

Resource Management

Governance

Workflow

Technology & Comms Mgmt


Corporate Reference

Information

Business Rules

Call/Contact Centre

Reference Data

Security

BusinessContinuity

Service Integration

Disaster Recovery

Resilience


Access Control

Network Security

Incident Management Capabilities – (Filtered View)




Collaboration


Service Management

HA Road Network

Definition

Traffic Monitoring CCTV Traffic

Officers


(Traffic Mgt Act)


Forecast Traffic

Condition


Forecast Events

Current Events

Current Traffic

Condition

People Management




Modelling




Signs& Signals

XInter-system

data exchange

Incident Management


DfT (Sec of State)

OperationalPartners

(e.g. Maint Orgns)

Impact Analysis

Incident Response

Incident Closure

Road Network

Modelling


Road-side

Devices

Traffic Management

Strategic Network

Coordination





around the HA


Traffic Management

planning & co-ord

Incident Management

planning & co-ord


(Inventory) Data

Management

Governance

Workflow



Corporate Reference

Information

Business Rules

Call/Contact Centre

Reference Data

Security

BusinessContinuity

Service Integration

Disaster Recovery

Resilience


Access Control

Traffic Management Capabilities – (Filtered View)




Delivery Interfaces

Collaboration


Service Management

Collect Data


Traffic Monitoring

Service Providers

(ISUs)Traffic

Officers

Resource Management Capabilities – (Filtered View)

Traffic Management

Incident Management

GovernanceCorporate Metadata

Registry





Infrastructure & People Management

Traffic Data/ Information Collection & Data Fusion

Mgt Internal Service Providers

Mgt External Service Providers

Resource Mgt pols Quality Mgt

Define Perf Msrs


Finance Data & InformationManagement

Procurement


Performance Monitoring& Management

Modelling

Planning


(Traffic Mgt Act)

DfT (Sec of State)

Deployment of HA resources (TOs, ISUs,

maintaining agent contractors)

Respond to resource deployment requests


Office Systems

Automated data input & validation


Voice/ Email/ Fax Communications

Data input & validation requiring manual action


Forecast Traffic

Condition

Forecast Events

Current Events

Current Traffic

Condition

HA Network Definition

Network Reference Model

3rd Party Spatial

Info

Inventory Repository




Collaboration


Service Management

HA Road Network

Definition

Traffic Monitoring

Traffic Officers


(Traffic Mgt Act)


Forecast Traffic

Condition



Office Systems

Forecast Events

Current Events

Current Traffic

Condition

People Management

Vehicle Management




Modelling


Planning



Inter-system

data exchange

Incident Management




DfT (Sec of State)

OperationalPartners


Impact Analysis

Incident Response

Incident Closure

Road Network

Modelling


Traffic Management

Strategic Network

Coordination





around the HA


Traffic Management

planning & co-ord

Incident Management

planning & co-ord


Governance

Workflow

Audit & Assurance

HRFacilities Management Procurement


Corporate Reference

Information

Business Rules

Reference Data

Security

BusinessContinuity

Service Integration


Access Control

Resource Management Capabilities – (Filtered View)





Collaboration


Service Management

Collect Data

HA Road Network

Definition



Services

Media (VASPs)

Traffic Officers

GeneralPublic



(Traffic Mgt Act)


Forecast Traffic

Condition



Office Systems

Forecast Events

Current Events

Current Traffic

Condition




Reviewing


Analysis


Planning



WebSigns& Signals

XPhoneRadio TV

Inter-system

data exchange

Incident Management




DfT (Sec of State)

Major Projects

OperationalPartners


Road Network

Modelling



Road-side

Devices

Traffic Management




around the HA



(Inventory) Data

Management

Governance



Audit & Assurance



Corporate Reference

Information

Business Rules

Call/Contact Centre

Reference Data

Security

BusinessContinuity

Service Integration

Disaster Recovery

Resilience


Access Control

Single Sign-On

ID Mgmt

Network Security

Information Management Capabilities – (Filtered View)

Safe roads, Reliable journeys, Informed travellersTHE PROBLEMThe Agency (& its partners) analyses the As-Is from a project scope perspective at the start of each project. Sometimes we analyse it from an organisational or data perspective.

The problem is that analyses, coming as they do from various sources, are inevitably expressed in different styles, languages and levels of detail. This results in a “Tower of Babel” situation.

)

)

Infrastructure


Delivery Interfaces



Integration

Collect Data

Network

Description &

Referencin

g

Manage Facilities

GeneralPublic


Traffic Monitoring


Non-

Functional Requirements

Service Providers

(ISUs)

CCTV & Roadside

Data StorageDfT (Sec of

State)Emergency Services

Media (VASPs)

Traffic Officers

HR Finance


GeneralPublic



(Traffic Mgt Act)

Roadside

Communications

Traffic Profiles (Road

Timetable)


Performance

Monitoring

Infrastructure ManagementResource Management

Office Systems

Data &

Informatio

nManageme

nt

Scheduled Roadworks

Planned EventsUnplanned

Events

Traffic Condition

Information

Weather Information

Abnormal Loads

Information



Traffic Officers Manage

ment

Vehicle Managem

ent


Security

Inter-syste

m data

exchange

Phone/

Email/ Fax Communications

Traffic Management

Audit, Logging, etc

Reviewing

(Evaluation of

Response)

Modelling

(What-if evaluatio

ns)

Performance

Analysis (PSA

Targets)


Governance

Planning

(Development of Respons

e)

Corporate

Metadata

Registry




WebSigns& Signals

X

PhoneRadio TVInter-system

data exchange

Call/Conta

ct Centr

e

Procurement

Incident Management




Traffic Manage

ment Operatio

ns

Incident Manage

ment Operatio

ns


Performance

Managemen

t


The Solution Mandated Business Architecture - 1 language & agreed levels. • Reducing project lifecycle time by eliminating the need for

translation, mapping & assimilation• Ensuring all players (internal & external) have a standard of

modelling & presentation to work to & a consistent language of expression.

• Helping us achieve better & wider understanding of where we are now, before determining where we want to be (by way of each project) & accordingly the most efficient business solution & requirements.

THE RESULTWe must map everything back into one language to understand it at an Enterprise level.This causes us to be

(a) Reactive (b) Inefficient – strategic benefits & issues may be missed(c) Replicating work - carrying out translations & mappings (d) Working against, rather than with, project teams & partners

HA As-Is Business Models

Word Visio Excel

)

TI2011+ TechnologyConvergence

(IPL)

TechnologyConvergence(Cambridge)

Different modelling standards & templates… at different levels & perspectives…Published in different media formats…

ppt pdf

) ) )


Weather Info

A2 – Scheduled Roadworks

A3 – Planned Events A4 –

Unplanned Events A5 – Traffic

Condition Information A6 –

Weather Information

B1 – Offline devt of

responseB3 – Offline evaluation of

response

A1 – Network Description & Referencing

E1 – Operate the Control Centre(s)

E2 – Tours & Presentations

E3 – Administration

of TIH

D3 - Provide Police or RCC with

information

D4 - Assistance for LHAs,

OHAs, ONOs

F3 – Delivery

of Statistical

Data

C1 – Provision of

VMS

F1 – Provision of Travel Time

via VMS

C2 – Provision to Traffic England

(IVR + Web)

C3 – Provision of info indirectly to public via media

organisations

Police, RCCs

GeneralPublic


DfT, Agencies,

etc

“SoS”

Technology capturing atomic

data(e.g. Telemetry)

F2 – Provision to Atlas

(operational partners)

LHAs, OHAs,

ONOs, etc

D1 - Provide SoS with Planning, Roadworks & special order

Abnormal Loads

“FINDING OUT”“LEARNING”

“DOING”

“PROVIDING”

“ACQUIRING”

“OPERATING”

“ASSIMILATING”

NTCC As-Is Business Activity Map

D2 - Network performance reports + desktop service

Speed, Flow, Journey Time

CCTV, RCC data

CommunicationsCapability

Non-Functional

Requirements

Service Providers

Police, RCCs

This model is based upon the existing service contract for the NTCC. It should be used as a starting point for breaking out Services and capabilities for 2011+, as well as determining overlaps & gaps with NTCC, RIU & NIU capabilities when modelling the To-Be Business Architecture

B2 – Online Strategic Selection of response


Weather Info


(Gazetteer/ Location)

Operate the Control Centres

Coordinate response

with Traffic Officers

Coordinate response with

Police & Partners

GeneralPublic


Roadside Equipment

Data Gathering

“LEARNING”

“PROVIDING”

“ACQUIRING”(Network Status & Incident Detection)

“OPERATING”

RCC As-Is Business Activity Map

CommunicationsCapability

Non-Functional

Requirements

Contractors

Automatic Traffic

Management

Emergency Services

Other RCCs

“ASSIMILATING”

Scheduled Roadworks

Planned Events

Unplanned Events

Traffic Condition

Information

SecuritySurveillance)

Management of Incidents onthe Network

Management ofDemand

Management ofCapacity

Management ofResources

“DOING”

Provide Traffic Info &

Traffic Management

Weather Information

Planning (e.g. gaining

& using intelligence)

Coordinate response with Other

RCCs

“FINDING OUT”

CCTV & Roadside

Data Storage

Network Management Services Incident Management Services

NTCCEmergency

ServicesHA Vehicle Info logging

Reviewing(e.g. Audit,

Logging, etc)

GeneralPublic

Emergency

“COORDINATION”

Message Signs

Signal Indicators

X

Traffic Officers

This model is based upon a high level RCC analysis forThe Technology Convergence Project.


Police, Partners

GeneralPublic

DfT, Agencies,

etc

LHAs, OHAs,

ONOs, etc

“DOING”

“PROVIDING”“ACQUIRING”

“ASSIMILATING”

2011+ Analysis - Traffic Information As-Is Business Function Map

Service Providers

“Reviewing”

HA Business Managers

Post AnalysisNTCC Network

Description

RCC Network Description

Static

SRW

Met Office

Planning

AIL Team

Other traffic-generating

planned events

(HAPMS)

Incidents from External Parties

LHAsDBFOs

HA (other departments)

External Entities

Journey Times via

VMS

Incident protection & Clearance

Localised management

Re-Routeing/ Diversion

Roadside Information

(VMS)

Core On Road Response Functions

Incident Detection

Incident Confirmation (Obtain basic Information)

Confirm Full Details

Analyse Incident Effects

Event Data Interchange

Real-Time Traffic Monitoring (Loops

& ANPRs)

CCTV

Major Event/ response

review

Performance Monitoring &

review

System/ service

Improvements

Collate Information for

statistical purposes

Network Performance

Analysis

Network Asset Management

NILOATLASEmailSystem Level FeedTelephone

Traffic MonitoringWeb IVR HAIL

HA Traffic Radio

Indirect (Radio,TV)

Core Traffic Information Functions

Exception Event Monitoring

Statistics

Safe roads, Reliable journeys, Informed travellersTHE PROBLEMWhen a project analyses & architects a business solution, the detail is documented in the project documentation, including the business case.

The problem is that the detail is not documented at an Enterprise level – and therefore, no central, single source of definitive information exists about how, when and where solutions are applied & business capabilities are enhanced. .

)

Infrastructure


Delivery Interfaces



Integration

Collect Data

Network

Description &

Referencin

g

Manage Facilities

GeneralPublic


Traffic Monitoring


Non-

Functional Requirements

Service Providers

(ISUs)

CCTV & Roadside

Data StorageDfT (Sec of

State)Emergency Services

Media (VASPs)

Traffic Officers

HR Finance


GeneralPublic



(Traffic Mgt Act)

Roadside

Communications

Traffic Profiles (Road

Timetable)


Performance

Monitoring

Infrastructure ManagementResource Management

Office Systems

Data &

Informatio

nManageme

nt

Scheduled Roadworks

Planned EventsUnplanned

Events

Traffic Condition

Information

Weather Information

Abnormal Loads

Information



Traffic Officers Manage

ment

Vehicle Managem

ent


Security

Inter-syste

m data

exchange

Phone/

Email/ Fax Communications

Traffic Management

Audit, Logging, etc

Reviewing

(Evaluation of

Response)

Modelling

(What-if evaluatio

ns)

Performance

Analysis (PSA

Targets)


Governance

Planning

(Development of Respons

e)

Corporate

Metadata

Registry




WebSigns& Signals

X

PhoneRadio TVInter-system

data exchange

Call/Conta

ct Centr

e

Procurement

Incident Management




Traffic Manage

ment Operatio

ns

Incident Manage

ment Operatio

ns


Performance

Managemen

t


The Solution Model detail/content is maintained in a structured,

referenceable form

• Allowing descriptions, definitions, characteristics etc to be captured

• Allowing links (or gaps in linkage) to be maintained through the architecture and to the business plan.

• Allowing project impact on detail areas to be captured & maintained.

• A baseline for further analysis & exploitation using specialised tools when available (later in 2008).

THE RESULTDifficulties in relating the impact of projects upon the ever-changing business landscape, resulting in:

(a) Lack of knowledge of capabilities (& state of capabilities)(b) Lack of knowledge of impact & implications following projects

Business Architecture Content

) ) )

DetailedContent

AnalysisAs Reqd

Access the Business Architecture Repository Spreadsheet Here

Safe roads, Reliable journeys, Informed travellersBusiness Capabilities Timeline

Business Capabilities Timeline will soon be accessible Here

2008

F M A M J J SA O N DJ2009




F M A M J J SA O N DJ

Now

Project A

Project B

Project D

Project C

Programmes/projects

Capabilities

Nichols statements of capability

Information Strategy

Transformation Strategy

PSA Targets

x

x

Positioning

(Example of concept)The idea is to map the capabilities out that we identified and modelled in the Business Architecture, so that we can plan what capabilities are required (and when).

In this way, we can manage (and initiate) projects which are planned from the outset to deliver the desired capabilities, in the right order, incrementally, over a set time period.

At present, we are working the wrong way around – projects dictate when they deliver certain capabilities or functions, and we have to adjust the business transformation to meet with what projects deliver.

The Business Capabilities Timeline will initially be maintained as a worksheet in the Business Architecture Excel spreadsheet.


Blueprint

Capabilities & POTIs…• Capability = “The practical ability to realise business benefit

by a combination of Processes, Organisation, Technology & Information. Capabilities must be measurable over time and are delivered by one or more programmes/projects”.

POTI = Processes, Organisation, Technology, Information = MSP “Blueprint”

Capability

Processes Organisation

Technology

InformationProcessesProcesses InformationInformation

TechnologyTechnology

Tranche 1 Tranche 2 Tranche 3 Tranche 4 Tranche 5

2009 2010 2011 2012 2013 2015

BusinessDefines…

ProgrammesDeliver…


2008

2009

2010

2012

CapabilitiesNichols

statements of capability

Estimating & Cost Capture for major

projects

1 ver of truth for prog & project reporting for

major projects

Enhanced decision-making, risk mgmt, for

major projects

PSA TargetsIntegrated NW Perf

for PSA

report against PSA congestion/ safety targets

for 08/09

Enhanced reporting against PSA targets for congestion and safety

2011

BI Strategy

TI2011+

Network Performance

Major Projects

Programmes/projects

Tech Convergence

Finance

Strategic Positioning (Common Services)


Metadata Registry

National State of the Network Tranche 1


National State of the Network Tranche n


(eg SRW)

Traffic Management


BI Infrastructure supporting strategic

devt

New NW Performance Infrastructure

Incident Management

Information Management

Integrated Asset ManagementTranche n

TI2011+ vision

IAMS Tranche 1

IAMS Tranche 2

(integrated) Traffic Operations

Mangaement

(integrated) Incident Management


2008

2009

2010

2012

Programmes/projects

CapabilitiesNichols

statements of capability


projects


major projects


major projects

PSA TargetsIntegrated NW Perf

for PSA

report against PSA congestion/ safety targets

for 08/09

Enhanced reporting against PSA targets for congestion and safety

2011

Project D

Project C

Project E

Finance

Strategic Positioning (Common Services)


Metadata Registry



National State of the Network Tranche n


(eg SRW)

Traffic Management


BI Infrastructure supporting strategic

devt


Incident Management

Information Management


TI2011+ vision

IAMS Tranche 1

IAMS Tranche 2


Mangaement


Common Servicesprogramme

Programme B



Collaboration & Operational Intelligence



HA To-Be Business Capabilities – High Level (0) View

Security

Data Integration




T.R.U.E. Information Dissemination(Trusted, Reliable, Useful,

Effective)

Governance

Business Intelligenc

e

Information Input & Validation

Collect Data(Acquisition of Traffic & Travel Information from External

Partners & Public)

Publish Intelligence(Dissemination of Traffic & Travel Information to External

Partners & Public)

Corporate Intelligence

“One

version of

the truth”

Business management & Supporting Services

Coordination with External Organisations

Infrastructure & People Management

Traffic ManagementIncident Management

2008 2009 2010

Nichols statements

of capability


projects


major projects


major projects

PSA Targets

Integrated NW Perf for PSA

report against PSA congestion/ safety targets for 08/09

Enhanced reporting against PSA targets for congestion and

safety

2011

Finance

Strategic

Positioning

(Common

Services)

HA Network

Definition

Metadata Registry


Tranche 1Performance Management

National State of the

Network Tranche n


Tranche 2 (eg SRW)

Traffic Manageme

nt

Infrastructure

Management

BI Infrastructure supporting

strategic devt


Incident Manageme

nt

Information Manageme

nt


TI2011+ vision

IAMS Tranche 1

IAMS Tranche 2


Mangaement


We can model capabilities (in terms of how they relate to each other or are categorised)… AND

… We can represent capabilities (in terms of interdependencies and delivery) on the timeline

Safe roads, Reliable journeys, Informed travellers

Documents

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