sacco benki - Nouveta

Table of Contents

i.

Introduction

Problem De nition

Value Proposition

Agency Channel

Dashboards

Conclusion

1

2

3

4

10

12

Introduction

We will build a long-term relationship withyou to deliver premier solutions & Value-Added Services (VAS) by leveraging on:

Building Trust

Innovative Solutions

Being Responsive

Sustaining Key Partners

Strategic Aggregation

01Nouveta LTD | Our Business Proposal 2020

Problem De nition

02Sacco Banking Our Business Proposal 2020

The future driver of the African economy is technology. This is evidenced by the governments’heavy investment in ICT in partnership with local & international partners.

The penetration, access & affordability of mobile gadgets can’t be ignored. The cost of connectivity(internet & GSM) has signi cantly reduced hence driving innovation giants like Google & Apple tobuild business applications for web & mobile.

Despite the signi cant innovations, Financial Institutions (FI) continue to struggle with the following issues:

TURN AROUND TIME (TAT)

Average time taken from loan origination to disbursement; Affects Customer Satisfaction Index

COMPETITION RISK

Quality & availability of Service may drive customers to your competitor

COMPANY PERFORMANCE

Inef ciencies affects both the Top line & Bottom line; Need to increaseNumbers & Values

OPERATION COSTS

High costs of customer acquisition, loan initiation, processing anddisbursement

DELIVERY CHANNELS

“Impatient” customer is increasing-ly demanding for “Velocity” of money

Value Proposition

The proposed, integrated, channels will enable you & yourcustomers to enjoy the following convenient features:

1) On-boarding; paperless, speedy & secure registration of customers2) Loans feature;

a. Self-Appraisal; credit score engine to auto appraise customer against loan productsb. Loan Request; customer to select product of choice & apply for loanc. Loan Status; track/check the loan status – pending, approved, rejectedd. d. Top up; customer can to top up on existing loan – depends on lending policye. Repayment; loan can be repaid straight from account or mobile money/walletf. Guarantor; customer can select guarantors for the loan applied

3) Work Flow; of cer or credit committee can approve applications4) Disbursement; loan sent to account or B2C mobile money5) Integration; API/Bridge integration to Core-Banking & other back-end systems6) 6) Pay Bill; auto posting of paid/deposited amounts against customer’s account7) Reconciliation; auto updating of all relevant accounts upon transaction com-pletion8) Float Control; auto check corporate/agent B2C oat (mobile money) against the set replenishinglevels. SMS to a team informing them of low oat9) Noti cations; SMS alerts to Customer, Guarantors & System Administrators10) Account Management;

a. Balance Enquiryb. Mini Statementc. PIN Changed. ATM Card - New/Blocked

11) Withdrawal; allows customer to withdraw money from Account to Cash or Mobile12) Deposi12) Deposit; customer can make deposits from mobile to account13) Cash Transfers; Customer to Customer, Customer to Bank/Sacco, Diaspora remittance14) Billers (VAS); Pay from account to County (Parking, Rent, Rates), Utilities (Water & Power),Subscriptions (DSTV, NHIF, etc), Schools, Church (tithe/offering)


04 Agency Channel

?KYC; (How well do you Know Your Customer?)

With regulators intensifying the KYC norms across Africa, repercussions of non-compliance have heightened. The result has been regulatory crackdowns, al-tered customer perceptions & in most cases, nancial instability. Regulators have issued strict veri cation guidelines and mandated full

However, there are roadblocks to an effective KYC;

1) Ever changing KYC requirements owing to internal policy changes & external mandates2) Multiple customer “on-boarding” & identi cation procedures3) Manual identi cation & veri cation of customer documents4) Data integrity across all applications5) Increase in TAT to bring customers onboard & delayed transactional SLAs6) Ensuring availability of customer documents for review by regulators at all times7) Hassle 7) Hassle of Storage & Retrieval of physical documents

Typical Account Opening Process:


BiometricAuthentication

100%Compliance

RuleDriven

DataManagement

Android Connectivity &Synchronization

Dashboards& Reports

Question revisited

05Nouveta LTD | Our Business Proposal March 2020

We offer a comprehensive solution enabling cost-effective & “green” compliance

1) Intelligent end-to-end solution that digitally captures customer info via smart POS gadgets & synchronizes it to the back end for work ow, checks & veri cations.

2) Mobile App to capture key customer info; Bio data, Photo, Proof of Identity (POI), Proof of Address (POA), application form,

3) Biometrics ( ngerprint & Iris) & digital Signatures for paperless authentication & compliancecompliance

Android-based Smart POS

Some of the exciting POS features include:

User Experience

Display: 4-inch color LCD with touch screen (480*800) Camera: 5M with auto focus & ash Keypad: 10 numeric keys Weight: 450g & size 184*74*49mm Design: Ruggedized & ideal for outdoor

Secure

Certi cations; ISO9001, ISO14001, EMV level 1&2, PCISchemes; International payments - Visa, MasterCard, UnionPay

Conectivity

WiFi, Bluetooth, 3G (WCDMA/EVDO) & GPRS, 2 SIM slots Synchronization; in case of of ine operations, it allows user to sync datato main server

Versatile

Biometric; Fingerprint & iris scanner Printer; Inbuilt super-fast thermal 58mm printerCard Reader; NFC (contactless), Magnetic stripe & Smart cardScanner; QR Code reader for payments, 2D barcode readerAudio; Speaker, Microphone, sound recording & media playBaBattery; long life - 2400mAh (3.7V)*2


Product Bene ts

Bene ts

Risk Mitigation

Authentication; biometrics ( ngerprint or Iris scanner) to register &transactAuthorization; signature pad for customer to nalize transactionOTP; One Time Password sent as SMS to customer phone. PIN can be entered via PIN pad on POSPPayments; 3 card options (NFC, Chip & MagStripe). Can also beused for identi cation.

E-Forms

Customer on-boarding “forms” on POS Loan form with credit score engine for appraisalInstant customer feedback on quali cationReduce on paperwork

Mobility

“B2C” model; Business goes to Customer. Agents “hunt” for customers “Anytime-Anywhere” philosophy; boost numbers, values & customersatisfaction index

Work ow

Sequential & rule-based work ow for routing & escalation of applicationsBi-directional ow is between authorized system users

08Sacco Banking Our Business Proposal March 2020

Noti cations

Email noti cations sent to particular users at set stages of the work ow SMS noti cations sent to the customer; cross network & cross borders

Record Management

Compliance with sector and/or central bank rules, policies & lawson KYCCapture, Organize, Store & Retrieve of records with easeAudit process made easier by digitization of records & work ow

Synchronization

Real time synch of info between Agents & Core-BankingOf ine support; agents can originate transactions in an of ine mode and upload/sync them to the server later

09Sacco Banking Our Business Proposal March 2020

Dashboards

Given the erce competition in the nancial sector, it is essential to arm yourself with visualiza-tion tools for crucial decisions for the future of your company. Our dashboard ( gures & charts) enables you to:

1) Tell the story of your performance; on big screens & mobile gadgets2) Interactive charts; manage defaulted payment risks by visualizing risk-related data with3) Precisely identify NPL (Non-Performing Loans) by analyzing various parameters4) Mitigate against exposure to risks by analyzing portfolio parameters5) Optimize customer relations by segmentation & analyzing data related to channel preference


Empowering people through visualization:

EXTRACTION

Extract information from various gadgets, databases & le for mats

CONFORMITY

Various actions like sorting, validating & cleansing data based on business rules

PROFILING

Classify (reports/graph) customers & transactions based on set criteria

CONSOLIDATION

Collate extracted data for further processing (dashboards, reporting, audit etc)

DETECTION

Flag, Alert & Report on transaction anomalies, watch list scr eening etc.

Monitoring:

It’s vital to monitor KPI (Key Performance Indicators) against the realized pro-gress towards a strategic objective.

Teams in the Executive, Risk & Assurance, Operations, Credit, Quality manage-ment et al need the dashboard tomonitor these & other KPI(s):

1) Loan growth2) Delinquency3) Compliance & Risks

4) Interest Income5) Number of customers6) Portfolios


Content CREATION

Content CONSUMPTION

Content MANAGEMENT

Content

CREATION

Content

MANAGEMENT

Content

CONSUMPTION

APPROVEVALIDATE VERIFYCAPTURE

Conclusion

Integration of mobile gadgets to & work ows is a critical success factor for your business. These gadgets should be adopted, used & seen as tools for “CCM”:

12Nouveta LTD | Our Business Proposal 2020


Looking Forward to hearing from you

sacco benki - Nouveta

Documents

Transcript of sacco benki - Nouveta