S02b - Glass Cage and Glass Palace
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Transcript of S02b - Glass Cage and Glass Palace
Company
LOGO
Glass Cages and Glass Palaces
Images of Organization in Image Conscious Times
JANN TEOJACQUELINE TAN
QUN YAO YINRUIXIAN ZHANG
Weber and Bureaucracy
1. Iron Cage 1. Iron Cage
2. Glass Cage2. Glass Cage
3. Glass Palace3. Glass Palace
BUREAUCRACY-IRON CAGE
• Metaphor of modernity• Bureaucratically organized social order • Colonized Bodies• Highly rational
• Metaphor of modernity• Bureaucratically organized social order • Colonized Bodies• Highly rational
BUREAUCRACY-IRON CAGE
E.g EDUCATION McDONALDIZATION
E.g EDUCATION McDONALDIZATION
GLASS CAGE
•Shifting of Western society from concrete organization to fragile work arrangement/ organization•Mechanism and production driven to spectacle, image and consumption driven
•Shifting of Western society from concrete organization to fragile work arrangement/ organization•Mechanism and production driven to spectacle, image and consumption driven
GLASS CAGE
•Transparency =Surveillance•Employee/ Colleagues•Manager•Image-Critical gaze of Consumers•Fragile•Brand easily tainted•Highlights on importance of emotional displays and appearances
•Transparency =Surveillance•Employee/ Colleagues•Manager•Image-Critical gaze of Consumers•Fragile•Brand easily tainted•Highlights on importance of emotional displays and appearances
GLASS CAGE
•Deeper controls•Cultural•Ideological•Structural •Technological•Spatial
•Deeper controls•Cultural•Ideological•Structural •Technological•Spatial
GLASS PALACE
•Container of highlighting its distinctive features•Hide the reality of entrapment•Fantasy•Emphasize on what it has rather than the constraints
•Container of highlighting its distinctive features•Hide the reality of entrapment•Fantasy•Emphasize on what it has rather than the constraints
Flexibility vs. Rigidity
Flexibility applies to individual, organizations and entire society
Antidote to Weberian Bureaucracy.Consumption: mass forms vs. niches;
technological determinism vs possible technological choice; differentiated, de-skilled jobs vs. de-differentiated, multiskilled jobs; fundamental relation vs. complex and fragmentary relations
Whether Weber’s and Freud’s analyses apply to our time?
Problems with Flexibility
Flexibility promotes short-term, opportunistic outlook among employees.
Undermines trust and loyalty insecurity and fearSpasmodic and fragmented careersEmployees lose and confuse on the goals
and direction
STRENGTHS
1. 2. 3. 4.
Efficient Systematic set of rules,Control
Vertical chain of command,Unity form of direction
Fixed Monetary SalariesFairness
WEAKNESSES
1. 2. 3. 4.
Oligarchy-Iron Cage
Inflexibility,Internalization
De-Humanization
•Irrationality
Weakening of
Traditional &
Religious Moral
Authority – Values
Of Efficiency
Pre-dominate
Critics on glass cage/palace
Controls operating through language, emotion, space and exposure (Same efficient as iron cage?)
New forms of entrapment and opposition Intrude into people’s privacy (Enclosure to customer, fellow
employee and managers) Does transparency imply fair and just? Any cultural conflict? Bureaucracy still in the glass cage? Aesthetic labor: value added or dehumanization? Glass cage: a real transparency and openness? Fragility of contemporary control system? Is it applicable to the whole world?