ST. BERNARDS EMPLOYEE NEWSLETTER

July 28, 2020 Volume 15, Issue 16

Congratulations to the following recipients associated with St. Bernards — and the different services/programs offered by St. Bernards that were named winners and finalists in the 2020 Jonesboro Occasions' Readers’ Guide Awards program. These awards are based on reader voting.

Best Orthopedic Physician: Dr. Jeremy Swymn Best Cardiologist: Dr. Devi Nair Finalist: Dr. Brian Dickson Finalist: Dr. Brian Bailey

Best Physical Therapist: Andy Shatley Best Pediatrician: Dr. Jane Sneed

Best Occupational Therapist: Sara Milligan Best Weight Loss Center:

Finalist: Tedd Dodd McClurkan Clinic for Weight Loss

Best Eye Surgery: Southern Eye Associates Best OB-GYN: OB-GYN Associates Finalist: Vision Care Center

Best Home Health Agency: St. Bernards Home Health

Best Hospice Agency: St. Bernards Hospice

Best Rehabilitation Services: St. Bernards Rehab

Best Retirement Community: St. Bernards Village

Best Mental Health Finalist: Behavioral Health

Best Eye Care Finalist: Vision Eye Care

Best Dermatologist Finalist: Dr. Mallory Hurst

Best Plastic Surgeon Finalist: Dr. Nolan Jaeger

Best Family Practice Physician Finalist: Dr. Willie Hurst

Best Health & Fitness Center Finalist: St. Bernards Health & Wellness

Best Sports Training (Kids) Finalist: St. Bernards Sports Training

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UPCOMING EVENTS

July 31 Babysitting Class 8:00 am-3:00 pm Health & Wellness

Register at 207-7822

August 7 TIAA Virtual Meetings

E-Mail will be sent soon to schedule

appointments

August 27 Annual Employee Health Screening 6:30 am-10:00 am Community Room More dates available

in September

Employee Health

Clinic Hours Monday-Thursday

Walk Ins: 7:00 am-9:30 am

& 12:00-2 pm Appointments Only: 9:30 am-11:00 am

& 2:20-3:00 pm Fridays

Closes early at 11:00 am 870-910-7799

Employee Pharmacy Monday-Friday

8:00 am-4:30 pm Closed for lunch from 1-1:30 pm 870-207-4995

Emma Adamson, PAT Brittany Caruthers, 2 North Taylor Cothern, ICU Carol Davis, SBBH Emily Davis, Emergency Sarah Gammill, 3 East Wesley Helms, Engineering Haley Hibbard, PSRC Falisha Jackson, PSRC Andrea Lewis, Hematology

Derik Shands, Laundry Keysha Smith, NS Payton Snodgrass, Pharmacy Joanne Sullivan, 1 Main Tullia Tull, EVS Irene Wheeley, ICU Hailey Wright, PSRC Morgan Wynn, 3 East Carolyn Wynne, 1 Main Kara Younce, Pt. Transfer

Kyle Lindemann, 2 North Nicole Lovett, Accounting Tiffany McDaniel, EVS Shantika Mister, PSRC Austin Murphy, PSRC Anna Murray, PSRC Madison Pool, PSRC Triniti Pugh, NS Logan Russom, 3 East Zenah Shaheed, 3 East

For 2020, St. Bernards is striving to hit a 4-STAR rating on all categories regarding the patient’s overall experience with the HCAHPS Patient Survey.

Overall Rating: 3-Star GOAL

St. Bernards Masks to be Provided for Employees As COVID-19 continues to be present in our community, we understand that wear-ing masks will be a continued focus in the medical center and our community. Therefore, we are happy to share we will be providing each employee with a FREE St. Bernards Face Mask.

The face mask consists of 3 layers with a built in adjustable nose bridge with our St. Bernards Heart embroidered on the side of the exterior. Once used, hand wash and let air day.

You will see our patients receiving a screen printed version of the mask first as we want to provide the nicer embroidered face masks to our staff which takes longer to produce. Once the masks arrive within the next few weeks, each leader will dis-tribute them amongst their team.

While everyone receives one free mask, you can purchase more at $5 each. To order more with payroll deduction, go to http://bit.ly/stbfacemask. Proceeds go to the Em-ployee Disaster Relief Fund. MASK EXTERIOR INSIDE OF MASK

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Employee Facebook Group

Make sure to join the Employee-Only Facebook Group called “St. Bernards Family: The Heart of Great Medicine” to know what’s going on at St. Bernards.

Great information pertaining to em-ployees is posted daily on this page such as upcoming events, Plugged In, updates from the Administrator and more.

Employee Discounts

As an employee of St. Bernards, you are eligible to re-ceive special dis-counts at various businesses. To view the complete list of discounts, go to MissioNet, Human Resources and Em-ployee Discounts.

SANDRA JACKSON’S STORY Called to SERVE: Focusing on SUPPORT As members of the St. Bernards Family, we each have an amazing opportunity to make a signifi-cant impact on the lives of those we interact with every day. It is through our words, actions and atti-tudes that our mission comes to life.

Our Standards of Behavior: SERVE represent our commitment to our patients, physicians and co-workers. It is through our behavior that people ex-perience the mission of St. Bernards.

This month, focus on how you serve by supporting our mission. Commit to per-forming the actions listed below that make a big impact on the people we support every day.

I will meet and greet within 10 feet to create a welcoming environment.

I acknowledge when guests are lost and escort them to their destination or find someone who can.

I ensure that my body language and tone of voice show compassion.

I refrain from using cellphones for personal reasons in patient care areas.

Congratulations to St. Bernards Home Health and St. Bernards Hospice, recently named 2019 "Superior Performers" by Strategic Healthcare Programs (SHP)!

Home Health received its third consecutive SHP Best award by offering 24/7 services directly to patients' doorsteps across a 50-mile radius. A cost-effective, quality-driven alternative to hos-pitalization or nursing facilities, Home Health pro-vides necessary care in the comfort of one's own home.

Hospice received its first SHP Best award, help-ing patients nearing the end of life find peace and comfort with dignity through Christ-like care. Hospice places end-of-life needs and wishes at the forefront—supporting patients and their families while guiding them to live each day with dignity and grace.

SHPBest Honors Home Health & Hospice

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Department & Title: Nutritional Services, Call Center Clerk

How long employed: 25.5 years

Favorite Restaurant: Cheddar’s

Favorite Food: Chicken Wings

Won’t Eat: Squid

Weirdest Food Eaten: Goat

Favorite Movie: Sleepless in Seattle

Favorite Kinds of Music: I love all music

Favorite Show: Sanford & Son

Favorite Hobby: Listening to music

Favorite Song: “Dance with my Father” by Luther Vandross

Ability I Wish I Had: To put the gift of love in everyone’s heart

Favorite Spot: Football

Favorite Team: San Francisco 49’ers

Favorite Place Traveled: Nigeria

My Dream Vacation: London

My Hidden Talent: Drawing and painting

Biggest Fear: Tornadoes

Best Advice Received: “Do what makes you happy.”

Favorite thing at SBMC: My co-workers and the hospital staff

If you refer someone for the “Job of the Week” and the candi-date is hired within a month, we will reward you with $250! St. Bernards employees must refer an external applicant to receive the $250, and the St. Bernards employee’s name must be on the application as the referral source. The $250 will be awarded once the new hire has been with St. Bernards for 90 days. If the applicant lists multiple internal references, the bonus will be shared between the referral sources.

LPN, All Departments *Full Time-36 hours, days and nights available,

includes weekends and holidays

 

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Entering Patient Events Leads to Action!

Tammy Berry

After a patient fall at Behavioral Health, Tammy Berry worked with engineering to determine a way to decrease the risk of having a "slippery" tub for our patients.

Tracie Kerns

From a recent reported event, Tracie recognized that the Consult process with CV surgery was possibly unclear and could potentially cause a delay in patient care. Tracie reached out to IT to see if electronic triggers could help make the process clearer.

Amber Stevens

An event was entered to report that a specific type of tubing was not available. Amber recognized that staff weren’t aware of a substitute that had been made due to our current climate. She immediately sent out information to all nursing staff house-wide to clarify the new process.

Great follow up focuses on preventing the event from occurring again in the future versus why it happened that one time. See below how our own employees took action based on occurrences entered to ensure we provide high reliable care.

Submit an Occurrence Entering patient safety events makes a difference. Spending 3 - 5 minutes entering the event could save lives and helps makes processes better every day! Enter an event on MissioNet’s homepage today(pictured right).

This article represents a confidential patient safety work product/Performance Improvement Plan document. It is protected from disclosure pursuant to the Patient Safety and Quality Improvement Act (42 CFR Part 3) and other state and federal laws. Unauthorized disclosure or duplication is strictly prohibited.

ADDING LAYERS OF PREVENTION

COLLABORATING TO PREVENT ERRORS

EDUCATING TO INCREASE SAFETY

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Anesthesia I want to recognize Tom Rigsby for the care he gave to my wife. She was scared and anxious about hav-ing surgery to remove cancer and not being able to have family with her. His calm assurance that he and the surgical team would take good care of her along with his prayer with her before surgery gave her comfort and peace. She has done very well after her surgery. A Patient’s Husband

Special Procedures Dr. Johnson and his team stayed late to help with a PICC that was mal-positioned. This enabled the pa-tient to be able to go home instead of having to wait until the next day. We appreciate specials for all the help they give us when needed! Jammie Conrey, Vascular Access

Emergency We were busy one Sunday night in the ED and Amanda Tate volunteered to stay late and continue tak-ing care of her team when she was scheduled to get off work at 11 pm (and had already worked 12 hours.) I really appreciate her teamwork and dedication to her patients and coworkers. She never com-plains when I need her help and I appreciate her attitude. She's a great addition to our WEO team. Jody Stapleton, ED

Continuum of Care Megan Hyland is always pleasant and willing to answer questions or help in any way needed. She'll an-swer all questions, but also explains the why as well. Having the why answered often makes things clearer to understand and remember. Megan- you do a great job and are a pleasure to work with. Keep doing what you do! Judith Tompkins, 2 East

Radiology Kayla Lassen went and helped us by going and getting multiple things we needed for the patient before coming into the room. Since the room was an isolation room — we would have had to dress out and back in to go get supplies, when Kayla showed up, she offered to help go and get things for us no ques-tions asked. Thank you! Autumn Sheppherd, 1 East

ICU Leslie Balentine is always a team player. One morning I was busy with a procedure on a patient and asked Leslie if she could pull my meds on another patient to save me some time. Leslie pulled the meds and went ahead and gave them to keep me from getting behind. Thank you so much for being proac-tive and a team player. You saved my morning! Carolyn Armstrong, ICU

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Will You React or Respond ? GETTING THE BEST FROM YOURSELF AND OTHERS The power of choice is one of the greatest gifts we are given. Although we make many choices every hour of the day, we rarely make neutral choices. Each choice has a positive or negative consequence for us at some level. Our attitude toward life is the most important choice we make! Let's look at how such a simple choice—embracing a positive or negative attitude—is more challenging than it appears for many peo-ple.

Just think of the last time you were in deep thought about your plans for the evening while driving home from work. As you pull into your driveway you wonder to yourself, "How did I get home?" The car seemed to practically drive itself. Driving is a relatively complex task, requiring many choices along the way—turn right, turn left, slow down, stop, change lanes. Still, driving home can be successfully performed almost subcon-sciously. So, consider the multitude of much smaller choices we make each day that we don't really think about: waking up, brushing our teeth, saying "good morning" to a colleague, eating our lunch, performing a repetitive job duty and so on.

Subconscious actions are useful most of the time, but we must also consciously choose our attitude to control our results. Our ability to choose is a gift, but it is also a huge responsibility. No matter what today's "it's not my fault" culture encour-ages, we all ultimately are responsible for our own choices. In fact, best selling author, Stephen Covey, likes to write the word responsibility as re-sponse–ability. As humans, we have the unique ability to choose how we respond.

When you react, you make a purely emotional and subconscious decision. Often, because of how your experiences and prior choices have programmed your subconscious mind, your reactions do not help you achieve the best results.

On the other hand, when you respond to a situa-tion, you make a constructive and conscious deci-sion. That's why there are emergency response teams, not emergency reaction teams.

When you simply react, your emotional instinct is in control, with little thought of the long-range conse-quences.

When you respond, your brain is fully engaged and your self-awareness is high. You have the long-term consequences in mind.

We all experience plenty of negative situations and people. Choosing to respond instead of react helps positively orchestrate our attitudes—and our lives.

Credit: “Getting The Best from Yourself and Others” by Julie & Lee Cohan

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How to Track Intermittent Absences Benefits Corner Medical Center

After requesting a leave through FMLASource, you may be approved for the below leave types:

How do you track intermittent time? You can track intermittent time via the website, smartphone app, e-mail or phone.

What information do you need to provide? You will need to provide: your name, your leave request number, the date that you missed work, how much time you missed, and if the time you missed was due to an Episode or an Appointment/Treatment.

What’s the difference between Episode of Incapacity and Appointment/Treatment Episode of Incapacity If leave is for your own serious health condition, an episode is a period of time when symptoms of a serious

health condition prevent you from attending work. If leave is for care of a family member’s serious health condition, an episode is a period of time when your

family member is experiencing severe symptoms and you can’t attend work because you must care for them.

Episodes tend to be unscheduled and unpredictable. Examples: migraines, asthma attach, seizure. Appointment/Treatment An appointment/treatment is a period of time you cannot attend work due to you or your family mem-

ber’s treatment, recovery from a treatment, or for an appointment with a healthcare provider related to a serious condition. Examples: physical therapy, chemotherapy appointment, insulin treatment.

Intermittent Leave Continuous Leave Reduced Schedule Leave

Definition

Sporadic absences for the following reasons: Treatment or appointment with a

healthcare provider Flare up or sporadic incapacitation

caused by the health condition

Uninterrupted block of days missed Pre-arranged schedule of days/hours to be missed, as dictated by your healthcare provider.

Examples Occasional migraines Pre-scheduled doctor appointment

New child bonding Recovery after surgery

Kidney dialysis appointments

Employee’s Responsibility

Employee must do two things: 1. Follow your normal call-in

procedure for each absence 2. Contact FMLASource within 24

hours of each absence.

After the initial approval has been re-ceived, no need to call with each ab-sence; approved leave serves as notice BUT employees needs to contact FMLA-Source if there is a change in the start date or end date of the leave.

After the initial approval has been re-ceived, no need to call with each ab-sence; approved leave serves as no-tice BUT employee needs to contact FMLASource if schedule needs to be changed.