S-000-1654-103_C03.PDF

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File Name: S-000-1654-103_C03_0001

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DOLPHIN PROJECT

UPSTREAM AND COMPRESSION

FACILITIES

Contractors Job Code: 0-3356-20

Rev. Issue Date Purpose/Description of Revision Prepared Reviewed Approved Company

A01 07APR04 1st Issue For Approval H. Simon D. Crawford K. Kamiyama

A02 28MAY04 2nd Issue For Approval With Revision H. Simon D. Crawford K. Kamiyama

C03 20JUN04 Approved For Construction H. Simon P. Hathway K. Kamiyama

Contractor Document. No.

S-000-1654-103

Company Document No. RL0-0000-FPR-50103

Document Class. 1

Area: MULTI AREA RAS LAFFAN

Discipline: CONSTRUCTION

Document Type: PROCEDURE

Commitment Number: UCB 15-01

Document Title:

HSE Emergency Response & Preparedness

Procedure

RELEASED

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DOLPHIN PROJECT Company Doc. No.: RL0-0000-FPR-50103 UPSTREAM AND COMPRESSION FACILITIES Contractor Job Code: 0-3356-20 HSE EMERGENCY RESPONSE & PREPAREDNESS Contractor Doc. No.: S-000-1654-103 PROCEDURE

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REVISION HISTORY

REV DATE DESCRIPTION

A01 07APR04 1st Issue For Approval

A02 28MAY04 2nd Issue For Approval, Revision of all Pages

C03 20JUN04 Approved For Construction

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TABLE OF CONTENTS

REFERENCE NOTE .......................................................................................................................................................4

1 INTRODUCTION....................................................................................................................................................7

2 SCOPE.......................................................................................................................................................................7

3 OBJECTIVES...........................................................................................................................................................8

4 ROLES AND RESPONSIBILITIES......................................................................................................................8

5 PERSONNEL TRACKING, NOTIFICATION AND COMMUNICATIONS.................................................9 5.1 Personnel Tracking ............................................................................................................................................9 5.2 Personnel Lists...................................................................................................................................................9 5.3 Coordination ......................................................................................................................................................9 5.4 Relative Response Team ...................................................................................................................................9 5.5 Communications ................................................................................................................................................9

6 TRAINING AND DRILLS / EXERCISES .........................................................................................................10 6.1 Training............................................................................................................................................................10 6.2 Drills / Exercises..............................................................................................................................................10 6.3 Alarm Testing ..................................................................................................................................................10

7 INCIDENT CATEGORIES..................................................................................................................................11

8 JGC / DOLPHIN PROJECT EMERGENCY INFORMATION FLOW ....................................................12

9 EMERGENCY / INCIDENT REPORTING TIMELINE.................................................................................13

10 ACTION IN THE EVENT OF A CATEGORY 1, 2 OR 3 INCIDENT......................................................14 10.1 JGC / Dolphin Onshore Project ERT Leader..................................................................................................14 10.2 JGC Team Leader / Deputy.............................................................................................................................16 10.3 Contractors and other Project Staff .................................................................................................................17

11 ACTIONS FOR OTHER EVENTS.................................................................................................................18 11.1 Fire ...................................................................................................................................................................18 11.2 Gas Release......................................................................................................................................................19 11.3 Spillage ............................................................................................................................................................20 11.4 Medical Emergency.........................................................................................................................................21 11.5 Site Security Incident.......................................................................................................................................22 11.6 Actions for Offsite Transport Emergency.......................................................................................................24

12 INTERACTION WITH MEDIA AND GENERAL PUBLIC ......................................................................25 12.1 Responsibilities of Media Contact Person ......................................................................................................26

13 DUTIES OF EMERGENCY TEAM MEMBERS .........................................................................................28 Appendix 1: Transport Emergency List of Questions to be asked ......................................................................29 Appendix 2: Emergency Response Plan..................................................................................................................30 Appendix 3: Bomb Threat Telephone Report .........................................................................................................35

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REFERENCE NOTE

The Construction Health, Safety and Environmental Management Plan (CHP), RLO-0000-FPG-50001, and supplementary procedures developed under its umbrella shall be used in conjunction with the implementation and operation of this HSE Emergency Response & Preparedness Procedure.

This shall include the following procedures:

JGC Document Reference No. Document Title

S-000-1654-003 Construction HSE Improvement Plan

S-000-1654-101 HSE Management of Change Procedure

S-000-1654-102 HSE Audit & Inspection Procedure

S-000-1654-104 HSE Incident / Accident Investigation & Reporting Procedure

S-000-1654-105 HSE Training Program

S-000-1654-106 HSE Communication Procedure

S-000-1654-107 HSE Promotion & Incentives Procedure

S-000-1654-108 Medical, First Aid & Health Assessment Procedure

S-000-1654-109 Site Security & Transportation Procedure

S-000-1654-110 Traffic Management & Transportation Procedure

S-000-1654-111 SIMOPs and Operation HSE Control Procedure

S-000-1654-112 Smoking, Drugs & Alcohol Control Procedure

S-000-1654-113 Hazard Identification & Risk Analysis Procedure & Log

S-000-1654-116 Fire Prevention & Protection Procedure

S-000-1654-118 Explosive Handling & Control Procedure

S-000-1654-119 Hazardous Substances & Materials Handling Procedure

S-000-1654-120 Off Site HSE Procedure

S-000-1654-124 Confined Space Entry Procedure

S-000-1654-125 Scaffolding Procedure

S-000-1654-126 Waste Management Procedure

S-000-1654-127 Chemical Management Procedure

S-000-1654-128 Spill Contingency Procedure

S-000-1654-129 Environmental Monitoring Procedure

S-000-1654-131 Vehicle and Construction Plant Refueling Procedure

S-000-1654-134 Protection of Rare and Endangered Species Procedure

S-000-1654-136 Heavy / Awkward Lifting Operation

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The following reference documents were used in preparation of this HSE Emergency Response & Preparedness Procedure:

FINAL SCE STANDARDS, 9 June 2003. State of Qatar Environmental Protection Standards. EIA Policy & Procedures, Environment Department, Ministry of Municipal Affairs & Agriculture, State of

Qatar 1998.

Rules on Transboundary Movements of Hazardous Waste (Draft), Environment Department 1997. QP HSE Regulations. QP Safety Regulations for Contractors, Rev 1, Nov 96. QP Corporate Philosophy for Fire & Safety, Rev 1, Jan 01. Procedure for Use of the Consolidated Permit to Work for RLC Common Areas, Rev A1, June 98. Environmental Guidelines & Environmental Protection Criteria for RLIC, Rev 6, June 2002. EPCC Agreement (particularly Exhibit L and its requirements). PMS-PG-UF-05 REV A02 HEALTH SAFETY & ENVIRONMENT MANAGEMENT PLAN. GS ENV 121 Environmental Impact Assessment Onshore Activities.

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ABBREVIATIONS

BA - Breathing Apparatus

ER - Emergency Response

ERT - Emergency Response Team

GM - General Manager

HVAC - Heating, Ventilation and Air-conditioning

NoK - Next of Kin

NGO - Non-Governmental Officer

PMT - Project Management Team

RLC - Ras Laffan (Industrial) City

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1 INTRODUCTION

The main objectives of this Emergency Response and Preparedness Procedure are as follows.

- Protection of human life.

- Minimization of damage to the environment.

- Minimization of damage to property and assets.

- Controlling any incidents and preventing escalation.

Incident categories for work related emergencies and other force majeure scenarios that could potentially arise during the project are listed in Section 7 of this procedure.

This Emergency Response and Preparedness Procedure has been developed to enable JGC personnel and subcontractors to effectively respond to all potential emergency situations including, but not limited to, the following scenarios.

- Category 1, 2 or 3 Incidents.

- Fire.

- Gas Release.

- Spillage.

- Medical Emergency.

- Site Security Incidents.

- Offsite Transport Emergency.

Detailed emergency response (ER) actions to be taken in the event of each of these emergency scenarios are provided in Sections 10 and 11 of this procedure.

2 SCOPE

This procedure applies to all JGC personnel and subcontractors involved during construction, as well as visitors to the Dolphin construction site.

The requirements of this procedure will form part of the Induction / Orientation Training, as discussed in the HSE Training Program, RLO-0000-FPR-50105, and this procedure will be communicated to all workers, vendors and visitors upon entering the construction area, with no exception.

The procedure encompasses all potential emergency scenarios that could impact on JGC or its subcontractors during construction activities, including areas beyond the construction site boundary such as workshops, warehouse, offices, camps, tank farm, roads, common areas.

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3 OBJECTIVES

The primary purpose of this HSE Emergency Response & Preparedness Procedure is to provide members of the JGC / Dolphin Emergency Response Team (ERT) with guidance as to their conduct, points of contact and reporting requirements, throughout all phases of an emergency and associated response.

JGC will ensure that this procedure is observed and complied with by all personnel and subcontractors to ensure that the following objectives are achieved:

- Control or limitation of any impacts of an incident / emergency.

- Facilitating emergency response and providing such assistance on site as is appropriate to the incident or emergency.

- Ensuring communication of all vital information as soon as possible.

- Facilitating re-organization and reconstruction activities, so that normal operations can be resumed.

- Providing training and conducting drills / training exercises, so that a high level of preparedness can be continually maintained. JGC personnel and subcontractors will be trained in the relevant sections of this Emergency Response and Preparedness Procedure as part of site Induction / Orientation Training, as discussed in the HSE Training Program, RLO-0000-FPR-50105. Conducting regular drills / training exercises also identifies any potential improvements that can be made and provides a basis for up-date and review of ER actions and this procedure.

4 ROLES AND RESPONSIBILITIES

This Emergency Response and Preparedness Procedure is the responsibility of all JGC and subcontractor personnel. The JGC Site Manager will hold the ultimate responsibility for ensuring the development and effective implementation of this Emergency Response and Preparedness Procedure.

During any emergency, the JGC Emergency Response Team (ERT) on the Dolphin Onshore site will maintain communications with the JGC FZE Head Office, Dolphin Employers Representative, subcontractor representatives and all relevant government agencies.

The JGC Site HSE Manager, assisted by the JGC Environmental Coordinator, will oversee the implementation and maintenance of this Emergency Response and Preparedness Procedure and will ensure that the measures contained within this procedure are observed, effectively executed and communicated to the workforce.

Detailed roles, responsibilities and response actions of personnel with respect to emergency response are provided in Sections 10 to 13 of this Emergency Response and Preparedness Procedure.

For JGC sub-contractors working on behalf of the Project and possessing their own documentation and, following review and acceptance of this documentation, will provide bridging documentation to the JGC / Dolphin procedure.

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5 PERSONNEL TRACKING, NOTIFICATION AND COMMUNICATIONS

The safety of personnel is the highest priority at all times and, during an emergency, when people may be at increased risk, it is vital that every effort is made to act swiftly and thoughtfully in the interests of those who might be affected.

The following sections of this procedure details those steps the JGC feel are necessary to ensure that the above criteria are met.

5.1 Personnel Tracking

In all emergencies, the movement, location and status of personnel frequently becomes unclear. In order to manage any response effectively, in a timely and informative way, systems will be employed to accurately track personnel whereabouts.

To enable provision of accurate status reports, information from these tracking systems will need to be processed, and status fed back to the JGC Management and Dolphin Employers Representative, as a priority.

5.2 Personnel Lists

Details of all personnel, (whether they are employed on, traveling from or to, or employed in a support roll to the project and its facilities) will have their personal details (NoK details, Passport No., Identity Card, etc.) included on at least one of the various lists both on the site and elsewhere.

5.3 Coordination

Using information received from the various personnel tracking systems in place, the JGC ERT Leader will display on the appropriate Status boards for the ERT, details of the whereabouts of all involved personnel.

5.4 Relative Response Team

The Relatives Response Team may have up to four phone lines (numbers) at their disposal, however, the JGC ERT Leader will release only two numbers to the general public, for their enquiries to the team.

JGC will ensure that, wherever possible, JGC representatives will proactively ring the Next of Kin (NoK) of those JGC employees / contractors who are known positively not to be a casualty and inform them as to the status of their relative.

Where NoK request assistance to travel to see their relatives, generally they will be given details of the location of their relative. However, where their relative has been killed or is seriously injured and the NoK requests financial/logistical help, the company or contractor will assist them.

The Personnel Team members may release this information to genuine relatives, but only for travel within Qatar. For travel outside of Qatar, the matter should be referred to the Personnel (Human Resources) and/or Administration Department.

5.5 Communications

There will be communication lines between the Dolphin Project onsite and Dolphin Corporate (Doha) during all incidents requiring their participation.

The Dolphin Employers Representative will inform and update the Dolphin General Manager in Doha and other NGOs as required.

Within the JGC ERT there will be provision of facilities for one member of the Dolphin Project Management Team (PMT). These facilities will allow the Dolphin representative to become involved in the proceedings and relay / communicate information to his employer.

Liaison with the Emergency Services, RLC and other NGOs will primarily be achieved through the ERT member appointed to handle this task.

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6 TRAINING AND DRILLS / EXERCISES

6.1 Training

As stated in Sections 2 and 3 above, the requirements of this Emergency Response and Preparedness Procedure will form part of the Orientation / Induction Training given to all workers, vendors and visitors entering the construction area, in accordance with the HSE Training Program, RLO-0000-FPR-50105. Following this training, each person will, as a minimum, have the following knowledge:

Different types of Alarm signals and their meaning. Location and routes to the nearest muster area. Location of emergency equipment. Responsibilities of each individual. Notification and reporting requirements.

6.2 Drills / Exercises

Emergency Response (ER) drills and exercises will start 1 month after main construction activities and operations begin. The JGC Site Manager, with the assistance of the JGC Site HSE Manager and JGC Environmental Coordinator, will ensure that ER drills and exercises are executed in accordance with the following schedule:

1 Evacuation Drill at least every 3 months. 1 Table-Top Emergency Response exercise at least every 6 months. 1 Environmental Scenario Drill every 3 months for personnel handling chemicals and

hydrocarbons.

6.3 Alarm Testing

Alarms will be tested on a periodical basis to ensure that they remain in good working condition. The JGC Site Manager will ensure that all alarms in the construction area, offices, camps and warehouses are tested in accordance with the following schedule:

1 test of all alarms in the offices and camps (Dolphin, JGC and Subcontractors) every 7 days. 1 test of all alarms in the construction areas every 3 months.

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7 INCIDENT CATEGORIES

Multiple Fatalities Kidnap & Ransom Massive Effect Persistent Severe Damage Severe Nuisance over Large Area Constant Breach of Statutory Prescribed Limit Extensive Damage Significant Loss of Plant Total Loss of Production Extortion Major International Impact International Public Attention Extensive Negative International Media Attention

Fatality Permanent Total Disability Shooting Major Effect Severe Damage Extended Breach of Statutory or Prescribed Limit Major Damage Partial Loss of Plant Significant Shutdown of Plant or Facility Unplanned Gas Release Major National Impact National Public Concern Extensive Negative National Media Attention Action Groups Mobilized

Major Injury Permanent Partial Disability Lost Time Injury / Illness Occupational Disease Corrupt Practice Violent Assault Burglary Robbery Local Effect Significant Damage Limited Discharge of known Toxicity Repeated Breaches of Statutory or Prescribed Limit Local Damage Partial S/Down of Plant or Facility Fraud Demonstration and / or Invasion Bomb Threat Considerable Regional Impact Regional Public Concern Extensive Negative Local Media Attention Regional Political Attention Enforcement Action Negative Stance by Local Action Groups

Restricted Work Day Medical Treatment Assault Theft Minor Effect Measurable Contamination or Damage Single Breach of Statutory or Prescribed Limit Public Complaint Minor Damage Disruption to Production Isolation of Equipment for Repair Limited Impact Local Public Concern Local Media Attention Local Political Attention

First Aid Slight Effect Negligible Financial Consequences Slight Damage No Disruption to Production Slight Impact Public Awareness

Category 1

Category 3

Category 2

Category 4 Category 5

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8 JGC / DOLPHIN PROJECT EMERGENCY INFORMATION FLOW

DolphinEnergy Corporate Emergency Response Team

Doha

Media Response Team Relatives Response Team External Agencies NGOs etc.

Dolphin Onshore Project

Emergency Response Team Leader / Deputy

JGC FZE

Emergency Response Team Leader

Sub - Contractors

JGC / Subcontractor resources

Emergency Services

RLC EOG

via RLC Safety & Fire Control Room 733399

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9 EMERGENCY / INCIDENT REPORTING TIMELINE

+15

(optimistic out of normal hours)

+90

Time in minutes

Category 1, 2 or 3 Incident occurred

Inform JGC Site Representative / ERT

Leader

Inform Dolphin Employer

Representative / Duty Manager

Assemble required level of Dolphin

Site ERT

Assemble required level of JGC

Response Team

Mobilize JGC / RLC support

as required

Max. -15 0 +30

Key:

Lines of Communication

Expected Time on Timeline

Facility for RLC to join support

Category 4 & 5 Incidents to be reported to the JGC Site Control Centre by the end of the current working day

Inform Dolphin ERT Leader within 24hrs

Inform Dolphin Energy (Doha)

Incident Manager

Inform RLC Safety & Fire Control

Room

RLC Dolphin Site

Dolphin Team

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10 ACTION IN THE EVENT OF A CATEGORY 1, 2 OR 3 INCIDENT

10.1 JGC / Dolphin Onshore Project ERT Leader

3. Categorize Incident Types Category 1 Category 2 Category 3 All other (Category 4 & 5) Implement Specific Action Plans

Category 1, 2 & 3 Incidents Mobilize the JGC and sub-contractor EmergencyResponse Teams Regularly update the JGC FZE corporate andEmployers Representative or his deputy of thesituation (If either is unavailable, try at regular intervals)

Specific Action Plans Refer to Sections 6.2 9 incl.

1. On Notification of Incident - Identify location of the emergency - Notify the JGC FZE corporate

function - Notify the Dolphin Employers

Representative or Deputy - Notify the JGC Deputy ERT Leader

(Deputy to proceed to the incident location and investigate

- Take action as appropriate: Inform Team Leader of false alarm or if no emergency found JGC ERT Leader initiates request to inform /require assistance of RLC / External emergency services - Call out Emergency Response

Team members and delegate further responsibilities

2. End of Evacuation - All personnel are

accounted for - Inform the JGC FZE

corporate function - Inform Dolphin Employers

Representative - All clear is sounded

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Action in event of Category 1, 2 or 3 Incident (contd.)

Actions in the event of Evacuation alarm - Confirm actual or false alarm and nature (evacuate, muster or not) - Sound Local Alarm as necessary - Obtain overview of the Incident / Emergency - Call out required level of Emergency Response Team and further delegate responsibilities - Verbally notify the JGC Project / Duty Manager - ERT Leader Deputy to proceed to the incident location and investigate with Dolphin Employers Representative or Deputy - Update Incident status to JGC Project Manager and Employers Representative - Set up local Incident Co-ordination Room - Initiate Holding Statement (Dolphin Corporate and JGC) hold for approval by GM Doha - Issue Holding Statement to Project

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10.2 JGC Team Leader / Deputy

Actions in the event of Evacuation alarm - Obtain overview of the Incident / Emergency - Verbally notify the Dolphin Project Team Leader / Deputy - Escort Dolphin Project Team Deputy to the incident location and investigate - Update Incident status to the JGC Team Leader - Mobilize Emergency Response Team and further delegate responsibilities - Set up local Incident Co-ordination Room - Receive Holding Statement from Doha GM - Issue Holding Statement to JGC FZE and sub contractor representatives

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10.3 Contractors and other Project Staff

Actions in the event of Evacuation alarm - Make workplace safe and report to Muster station - Provide assistance to JGC as required - Do not contact any external parties - Remain at Muster station until all clear has been sounded - Return to work / Leave site as directed observing all safety notices

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11 ACTIONS FOR OTHER EVENTS

11.1 Fire

Fires in Buildings - General Action Evacuate personnel Keep upwind of the fire Use Hose reels or appropriate extinguishers as necessary If persons are known to be missing the RLC / Other Fire service willco-ordinate a search and evacuation operation

Solvent or Oil Fire Isolate feed to fire if possible Apply foam to cover fire and spill area Do not use a water extinguisher Use a spray or fog nozzle to cool containers

Electrical Fire Isolate electrical supply /substation Tackle fire with Halocarbon extinguisher Do not use water on electrical equipment

Explosion Beware of gas leaks that may ignite or cause a delayed explosion.

Particularly inside buildings or within confined spaces. Vessels that have been exposed to heat may also rupture or explode.

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11.2 Gas Release

RLC / Site Initiated (Determine what the gas is?)

Action Plan - General - Evacuate personnel from area or plant - Keep / Move upwind - Avoid introducing sources of ignition - Shut down the air conditioning systems - Ventilate enclosed areas - Isolate leak if possible - Fire brigade will rescue casualties - Use gas monitor if applicable Beware of gas cylinders or containers that have been exposed to heat(including gaseous fire extinguishers) may rupture Cool any exposed gas cylinders

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11.3 Spillage

Assess the size and nature of the spill Materials spills can be generally grouped into thefollowing headings: - Water miscible Solvents (e.g. IPA, Acetone) - Water immiscible Solvents (e.g. Chloroform) - Inorganic acids and bases - Oils/gases

Water Miscible Solvents - Large spills (> 1 barrel) - cover with foam (extinguisher) - Absorb with sand (absorbent material) and place in sealed drum or

pump to drum or nearest bund if possible - Wash residue from area with large volumes of water and run to bund

/ purpose built lagoon - Enclosed areas should be fully ventilated

General Action Required - Evacuate the immediate area and

cordon off - Keep upwind - No naked lights or electrical equipment - Wear protective clothing and BA as

appropriate - Rescue any casualties - Isolate leak and if safe to do so; - Contain spills with absorbent material or

sand and prevent going to drains /watercourses

Inorganic acids and bases / Hazardous chemicals - Prevent contact with eyes/skin; avoid breathing fumes - Wear acid suit, rubber gloves, boots, face shield and respirator or BA- For small spills ( 1 barrel) cover with foam (extinguisher) - Absorb with sand (absorbent material) and place in sealed drum or

pump to drum or nearest bund if possible - Enclosed areas should be fully ventilated

Oils - Contain and absorb spillage using oil absorbent or sand - Transfer to containers for waste storage and disposal

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11.4 Medical Emergency

Responding to the Incident Medical Emergency - Co-ordinate the response of the First Aid Personnel, Health & Safety

person and ERT in dealing with the injured personnel - Seek assistance from the Site Occupational Health Physician. - Mobilize ambulances as necessary - Administer first aid in the interim while awaiting medical services - Maintain a record of the names of the injured personnel (for the Media

Control Person) - Inform ER Team Leader

Initial Response - On hearing the fire alarm or being notified of an

incident on site proceed to the incident site - Inform the Site Medical Officer or Deputy - Inform the JGC and Dolphin Site Representatives - Assess the situation do not put persons at risk of

injury, e.g. if person is electrocuted do not touch thecasualty isolate the electricity source

- Provide assistance as appropriate to help in dealingwith the injured person until qualified assistance takescontrol

Casualties during an Incident - Ensure casualties are being dealt with by first aid

personnel - If more First Aid personnel or holding areas for

casualties are required, request them from theEmergency Management Team Leader asappropriate

- Call an ambulance - The Emergency Leader appoints one First Aid or

Medical person in charge. They must keep recordsof injured personnel, people sent to hospital etc.

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11.5 Site Security Incident General Action following Bomb threat via telephone:

- Security to contact Emergency Response Team Leader or Deputy - Emergency Response Team Leader or Deputy to obtain and evaluate the information on the nature of the security threat and take the decision to activate

the alarm - Evacuate the building as per normal fire alarm activation - Contact the RLC Duty Manager - No one to enter the buildings without approval of Police - Fire Wardens to complete the Muster Checklist from security - Emergency Response Team Leader or Deputy forms the Emergency Management Team and collect information while awaiting RLC Police arrival

Personnel Awareness Note: In all cases the advice of the RLC Police supersedes any JGC / Dolphin Project decision RLC Police will act as the search coordinator - Type of items to look for and report following a Bomb Threat as areas are evacuated: - Unmarked packages - Unusual objects - Left objects such as briefcases, purses, lunch boxes - Objects that are open, but not normally, i.e. ceiling panels, light fixtures, HVAC ducts - Potted plants left in unusual positions - Packages (do not open) - Waste bins / waste skips

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Site Security Incident (contd.)

Common Types of Bomb material - Pipe - Letter (look for oily appearance, unusual thickness) - Booby-trap (cigarette box, lunch box, file cabinet etc.) Note: A bomb can be disguised in any manner Things to avoid - Do not use radios during the search - Do not wet the object - Do not touch or move the object Things that may aid the search - Employees take personal items if they evacuate. - Turn of all equipment if safe or practical to do so. What to do if something suspicious is found and there is time: - Evaluate the need to search further - Open doors and windows to minimise blast damage - Assure plant is in a safe condition - Secure area against further entry - Evacuate at least 275 metres and barricade the area

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11.6 Actions for Offsite Transport Emergency

(Receptionist / Security)

Security/Receptionist receives thecall Notes: Who? What? Where? When? Make contact with the JGC SiteRepresentative or Deputy - to take thetelephone call.

Incoming PhoneCall from scene,emergency services,airline etc.

JGC Site Representative - Take the call and make note of

information as per Checklist see Appendix 1

- Establish severity of accident - Decide level of response

> Advice > Limited Emergency

Management Team (EMT) Response

> Full EMT mobilized

Advice - Give assistance - technical advice to the

caller on dealing with the incident. - Inform / Share with relevant managers in

writing later

Limited EMT Response. - As advice section - across - Call in one member of each group in the EMT - Request additional members as required - Keep in regular contact with the authorities to monitor developments - Arrange if necessary / feasible for a technical advisor (and PR group

member if required) to travel to the scene of the incident and to advise asappropriate on handling the technical nature of the incident

- Issue prepared approved statements / give press conference to media ifrequired.

- Inform GM Doha

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12 INTERACTION WITH MEDIA AND GENERAL PUBLIC

(Background information for ERT Leader)

The Media Contact Person will handle all communications with the news media and the general public If the emergency occurs outside normal working hours the Emergency Response Team Leader will inform the media that he/she isnot authorised to issue statements and that a statement will be issued by the appropriate person in due course. Tips for the ER Team Leader / Deputy - Media will respond to most emergency situations minutes after the event occurs. Proper handling of the press when an emergency

occurs can ensure that the media reporting of an incident is and remains factual - If media personnel ring the site during the start of an emergency, refer to the Media Contact Person. If not available take their names

and numbers and give the details to the Media Contact Person who will return the calls - If media arrive on site, they should be treated cordially, but whether they should be allowed on site will be dictated by the circumstances

of the emergency. If they are admitted, a member of staff should be allocated to stay with them at all times

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12.1 Responsibilities of Media Contact Person

Action on being notified of a Category 1, 2 or 3 Incident / Emergency

The priority is to deal with the local community, relatives of injured employees, and the media as follows:

- Proceed to the Emergency Control Centre notifying the Emergency Team Leader / Deputy of your location

- Ensure emergency telephones are being answered and answering personnel have the appropriate information

- Contact and give prompt information to relatives of injured employees

- Inform the Project / Construction Manager and Doha GM

Based on advice from the Emergency Team Leader / Deputy and the approval of Emergency Management Team Leader, inform RLC of any emergency action to take. If no hazard exists the Emergency Management Team will decide whether the situation requires notification of RLC

- Notification will be carried out in person

- Handle all media enquires and queries from the local community

- Prepare draft progress press statement giving as many details as can be appropriately given

- Get approval of statements from the Emergency Management Team Leader / Doha GM

- Fax to the media company information e.g. brochures etc.

- Listen to the Radio / TV to determine how the situation is being reported

- Escort media personnel to the internal area provided (e.g. Canteen / Meeting room)

- Give them Project background information & first statement (Appendix 2)

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- Release statement to employees, relatives of injured, local residents, etc.

- Inform media when all is OK. Hold press conference as per Guidelines (Appendix 2)

- Communication with JGC / Dolphin and Contractor Project Employees and their relatives holds the highest priority, particularly where injuries are involved. It is essential that:

- Prompt information should be given firstly to the relatives of non injured and injured employees

- Resources should be made available quickly to the needs of injured employees and to the relatives of injured employees

- Where appropriate a member of the Management should call and visit the relatives of JGC Project personnel

- Relatives of JGC Project personnel and relatives of injured employees should be informed of any press statements or media communications being issued

Note: Relatives of JGC Project employees should not hear about injured personnel firstly through the media

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13 DUTIES OF EMERGENCY TEAM MEMBERS

Traffic Controller Time & Event Log Keeper

- Documents all events such as time of alarm activation,time of notification of emergency services, time allpersons accounted for etc.

- Responsible for collecting all accurate details andcommunicating details to Emergency Team Membersand to the Emergency Management Team

- Directs pedestrian traffic (colleagues, visitors,contractors) to safe areas

- Clears obstruction from the emergency area - Direct vehicles (cars, trucks etc.) out of the site without

obstructing Emergency Services - Directs Emergency Services (Fire Tender, Ambulance

and RLC Police) to area of emergency - Prevent non-emergency service vehicles entering into

the plant for the duration of the emergency

- Make safe your work area, exit the building / workplace when fire alarm activates - Muster at your predetermined Muster point and attend the team Roll Call - Wear / Put on high visibility vest - Assume role they have been trained in, when instructed by the Emergency Team Leader

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Appendix 1: Transport Emergency List of Questions to be asked

Caller's name and telephone number _____________________________________________________

Has there been a road accident (Any persons injured) ________________________________________

What are the names of any Injured persons ________________________________________________

Has the alarm been raised locally, i.e. at scene of accident ____________________________________

Have RLC Police/Emergency Services been notified _________________________________________

Is anyone in charge of the situation, e.g. RLC Police _________________________________________

What is the current Status at the Incident site _______________________________________________

Do they need further assistance _________________________________________________________

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Appendix 2: Emergency Response Plan

MEDIA CONTACT

Initial Prepared Statement

Incident

A ______________ (fire, explosion, spillage, gas leak, collision or other) has occurred during execution of the Dolphin Onshore Project.

The Incident occurred during ___________ (construction operations, loading / unloading operations, gaining access, or other area)

on ________ (date) at ________(time).

Casualties:

There are no casualties Or There are ____ (number) of fatalities

and/or There are ____(number) people injured

and/or There are ____(number) people missing

The ________ (injured, dead, missing) people are ___________ (JGC Project personnel, contractors, firemen etc.).

Note: Names not to be divulged until next of kin have been notified

Damage:

________ (No, slight, moderate, heavy) damage has occurred to Project / Contractor equipment

Spill or Leak:

_____ (amount) of ____________________ (substance) was released

Response:

JGC Project Emergency Response personnel are responding to the incident.

In line with pre-planned emergency arrangements the ____________(RLC authority fire, police, ambulance) services are in attendance with _____ (number) appliances.

Cause:

The cause of the incident was ____________________________________________________________

Or

The cause of the incident is not known at this stage but it is currently being ascertained and will be subject to a full investigation

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Environmental Impact:

We understand that there has been no pollution

Or

We understand that there has been ________ (limited, considerable) pollution and our staff are working with the appropriate authorities to minimise the impact.

Incident Under Control:

The incident is now under control

Or

The Dolphin Onshore Project and local authority Emergency Response crews are at present trying to bring the incident under control.

The Dolphin Onshore Project has put an emergency information service in place.

Those with a direct or special interest, especially those living in the near vicinity are urged to call this special number for the most up to date information available (Tel. No. *** *** ****)

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PREPARATION OF MEDIA STATEMENTS/ PRESS CONFERENCE (To be further developed by HR)

The press statement / press conference - points to remember.

It must be factual, avoid supposition and speculations. Never tell a lie or give misinformation

Summary of emergency date, time, nature of incident, location, conditions (e.g. wind direction, speed, temperature, humidity)

Status of incident

Cause of incident

Could it / Will it be allowed to happen again

Extent of site damage (DO NOT MENTION COST)

Environmental impact (including clouds, coloured water etc.)

Brief description of casualties. Extend regret to their families and friends, and wish them a speedy recovery

Any evacuations

Thanks to everyone who helped; local authorities, JGC Corporate / Project staff, RLC Police, Fire Service, Ambulance service, hospitals, media, our own emergency response crew

Apology to local community about incident

We will be preparing a report and discussing it with the local community

Ask for questions

Have as few JGC /Dolphin Corporate / Project personnel if possible

Have a suitable venue (Large Conference Room - Main canteen). JGC / Dolphin personnel should enter / leave via a different door to the press

Dolphin person in charge will make the opening statement and ask for questions

DOs

BE CONFIDENT (not overly and matter of fact)

Express sympathy and concern

Reassure everyone that the matter is being thoroughly investigated

DONTs

Dont LIE or give misinformation say Im afraid I dont have that information for you at the moment, but I will have someone find it out for you as soon as possible immediately, if I can

Dont push your theories down the throats of the assembled press

Dont use words like disaster, nightmare scenario, a minor incident, our first major incident in years, computer involvement or to the best of my knowledge

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Dont mention any external agencies etc.

Dont speculate as to the cause of the incident

POST PRESS CONFERENCE

Dont call another press conference unless there is a clear need to call the media together again

When reports into the incident are available, ensure that you are on top of the situation by making yourself available for radio, TV, press etc.

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Further statement - EXAMPLE

JGC Project confirms that there was an incident during the execution of its activities as (Time/Date).

The emergency services are on site to assist the Dolphins / RLC own emergency response crews & safety personnel in coping with the aftermath of the incident.

At this stage it is now known whether there are or are not any injuries/casualties (a number of people have been taken to hospital by local authority ambulances).

Efforts at the present time are concentrating on preventing the spread of an outbreak of fire. Further bulletins will be issued as the situation becomes clearer.

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Appendix 3: Bomb Threat Telephone Report

Be calm. Be courteous. Listen, DO NOT interrupt the caller

Date: Time:

CALLERS IDENTITY

Male Female Adult Juvenile Approx. Age

ORIGIN OF CALL

Local Distance Phone Box Internal (from within building)

DESCRIPTION (Voice Characteristics)

Loud Soft Fast Slow High Deep Distinct

Distorted Pleasant Stammer Nasal Raspy Slurred Lisp

Other

LANGUAGE

Excellent Good Fair Poor Foul Other

ACCENT

Local Arabic Foreign Other

MANNER

Calm Rational Coherent Deliberate Righteous Incoherent

Angry Emotional Laughing Other

BACKGROUND NOISES

Machines Loud - Noisy Music Office Street Traffic Trains

Animals Quiet Voices Airplanes Other

GETTING INFORMATION

Pretend difficulty hearing - keep caller talking - if possible find out the following

When will it go off? Precise Time

Time remaining

Where is it located? Building

Floor/Department/Area

What kind of bomb?

Where are you now?

How do you know about the bomb?

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Why has this company been chosen?

Do you have a personal grievance?

Did the caller sound familiar - Who?

Did he/she have knowledge of the plant?

Time Call Finished

Operator

Immediately inform the JGC or Dolphin Site Representative. Write out the message in its entirety and any other comments on a separate sheet of paper and attach it to this checklist.

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S-000-1654-103_C03.PDF

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