RXQ.3.4.1 Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company...

RXQ.3.4.1 Dual Billing Process FlowD

istr

ibu

tion

Com

pan

yS

up

pli

erC

ust

omer

Distribution Company reads

meter(s) (3.3.1.5)

Supplier receivesand processes

Customer payment(3.3.2.2)

Customer receivesbill for energy

Charges(3.3.2.1)

Supplierprepares andrenders billfor energy(3.3.2.1)

Customer payssupplier

for energy Charges(3.3.2.2)

Customer receives bill for distribution charges

(3.3.2.1)

Customer pays Distribution Company for distribution

charges(3.3.2.2)

Distribution Company receives

and processesCustomer payment

(3.3.2.2)DistributionCompany prepares

and renders billfor distribution charges

(3.3.2.1)

Document # 09-1E

Distribution Companysends usage data

to Supplier(3.3.1.5)

1

RXQ.3.4.1 Dual Billing Process FlowMeter Usage Cancellation and Rebilling Process

Dis

trib

uti

on C

omp

any

Su

pp

lier

Cu

stom

er

Distribution Company cancels charges in its billing system for incorrect usage(3.3.2.3)

Customer receivesrestated Supplier charges

(3.3.2.4)

Distribution Company sends

cancellation notice to Supplier(3.3.2.3)

Document # 09-1E

Distribution Company determines thatinitial usage was

incorrect (3.3.2.3)

Supplier receives cancellation notice and

cancels charges in its billing system for incorrect usage

(3.3.2.3)

Distribution Company determines restated

usage(3.3.2.4)

Distribution Company sends

restated usage to Supplier(3.3.2.4)

Supplier receives restated usage

(3.3.2.4)

Supplier calculatesrestated charges and sends corrected bill to Customer

(3.3.2.4)

Distribution Company calculates

restated charges and sends corrected bill to

Customer(3.3.2.4)

Customer receivesrestated Distribution Company charges

(3.3.2.4)

2

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow

Yes No

Yes

No

Yes

Cu

stom

erN

on-B

illi

ng

Par

tyB

illi

ng

Par

ty

Billing Partyreceives usage

data(3.3.1.5)

Billing Partycalculates its

charges(3.3.3.3)

Distribution Companysends usage

(3.3.1.5)

Non-BillingParty receives

usage data(3.3.1.5)

Non-Billing Partycalculates itscharges and

sends them toBilling Party

(3.3.4.1)

Billing Partyreceives Non-Billing Party

charges(3.3.4.1)

No

File properlyformatted

(3.3.4.3, 3.3.4.4 & 3.3.4.6)

Sends rejectionnotification

(3.3.4.3 & 3.3.4.6)

Rejection notice received

(3.3.4.3 & 3.3.4.6)

Time tofix &

re-submit(3.3.4.6)

Sendacknowledge-

ment(3.3.4.4)DELETE

THIS BOX

Acknowledgementreceived(3.3.4.4)

DELETE THIS BOX

Process Non-Billing Partytransactions

(3.3.4.4)

Account is billable

(3.3.4.3 & 3.3.4.6)

NoCHANGE ARROW DIRECTION

Send rejectionnotification

(3.3.4.3 & 3.3.4.6)

Rejectionreceived

(3.3.4.3 & 3.3.4.6)

Time tofix & re-submit

(3.3.4.6)

Document # 09-1E

1

2Yes

Holdtransaction(s)

for next bill(3.3.4.7)

3

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow C

ust

omer

Non

-Bil

lin

g P

arty

Bil

lin

g P

arty

Non-Billing Party charges

in time for bill(3.3.4.7)

Yes

Yes

No

No

Yes

No

Customer receivesbill

(3.3.3.3 & 3.3.4.8)

Billing Partyprepares & rendersbill with all available

charges(3.3.3.3 & 3.3.4.4 )

Hold for next billas specified in Billing Services Agreement

(3.3.4.7)

Billing Partyperforms canceland rebill (unless

other actionspecified in

Billing Services Agreement)(3.3.4.8)

Send rejectionnotification(3.3.4.7)

Non-Billing Party resubmits for next bill

(3.3.4.7)

Holdtransaction for

next bill(3.3.4.7)

Document # 09-1E

1

2

Delaycaused by Billing

Party(3.3.4.7 & 3.3.4.8)

Transactionsheld from prior periods

(3.3.4.7)

4

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Meter Usage Cancellation and Rebilling Process

Cu

stom

erN

on-B

illi

ng

Par

ty-

Bil

lin

g P

arty

Document # 09-1E

-

No

-

Yes

Yes

Billing Party receives restated usage data and cancels charges

in its billing system for incorrect usage(3.3.4.9 & 3.3.4.10)

Non-Billing Party receives

restatedusage data and cancels

charges in its billing system for incorrect usage(3.3.4.9 & 3.3.4.10)

Distribution Companydetermines initial usage

was incorrect; sendscancel usage noticeand restated usage(3.3.4.9 & 3.3.4.10)

Billing Partycalculates corrected

charges(3.3.4.10)

Non-Billing Partycalculates corrected

charges andsends them to

Billing Party(3.3.4.10)

Billing Party receives Non-Billing Party

charges(3.3.4.10)

File properly formatted

(3.3.4.3, 3.3.4.4 &

3.3.4.6)


(3.3.4.3 & 3.3.4.6)

ReceiveRejection

(3.3.4.3 & 3.3.4.6)

Time tofix &

re-submit(3.3.4.6)

Hold transaction(s) for next bill

(3.3.4.7)

Send acknowledgement

(3.3.4.4)DELETE THIS

BOX

Ackowledge-ment received

(3.3.4.4)DELETE THIS

BOX

No

1

2

Non-Billing Partycancels its charges

(3.3.4.13)DELETE THIS BOX

Non-Billing Partysends cancellation notification

to the Billing Party(3.3.4.13)

DELETE THIS BOX

Billing PartyReceives cancellation

notification(3.3.4.13)

DELETE THIS BOX

3

4 5

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Meter Usage Cancellation and Rebilling Process

Yes

No

Cu

stom

erN

on-B

illi

ng

Par

ty-

Bil

lin

g P

arty

Yes

No

Time to fix &re-submit

(3.3.4.6)

Process Non-Billing Party

transactions(3.3.4.4)

Rejection notificationreceived

(3.3.4.3 & 3.3.4.6)

Account is billable(3.3.4.3 & 3.3.4.6)


(3.3.4.3 & 3.3.4.6)

Document # 09-1E

2

Yes

Yes

YesNo

No

No

Billing Partyprepares & rendersbill with all available

cancellations and charges(3.3.4.10)

Billing Partyperforms canceland rebill (unless

other action specified in the Billing Services Agreement)

(3.3.4.8)

Non-Billing Partycharges in time for Bill

(3.3.4.4 & 3.3.4.7)

Delaycaused by Billing

Party(3.3.4.7 & 3.3.4.8)

Hold for next bill as specified

in the Billing Services Agreement

(3.3.4.7)

Send rejectionnotification(3.3.4.7)


rejection notification

and resubmitsfor next bill

(3.3.4.7)

Holdtransaction for

next bill(3.3.4.7)

Customer receivesbill

(3.3.4.10 & 3.3.4.8)

3

4

1

6

RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow C

ust

omer

Non

-Bil

lin

g P

arty

Bil

lin

g P

arty

Billing Party receives

information and inputs Rate Codes

and prices in its

billing system(3.3.5.1

& 3.3.5.2)

Non-Billing Party provides information to establish Rate Codes

and prices(3.3.5.1 & 3.3.5.2)

Document # 09-1E

Distribution Companysends usage data

(3.3.1.5)

Billing Party receives usage data

(3.3.1.5)

Billing Party calculates Billing

Party charges(3.3.3.3)

Billing Party calculates Non-Billing Party charges using appropriate Rate Code(s)

(3.3.5.3)

Customer receives Consolidated Bill

(3.3.3.3)

Billing Party prepares and renders Consolidated Bill

(3.3.3.3)

Non-Billing Party receives billing data(3.3.5.3)

Billing Party sends notice of Non-Billing Party’s usage and charges

(3.3.5.3)

7

RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow C

ust

omer

Non

-Bil

lin

g P

arty

Bil

lin

g P

arty

Document # 09-1E

Distribution Companydetermines that initial

usage was incorrect; sendscancel usage noticeand restated usage

(3.3.5.4)

Billing Party receives cancelled and restated

usage data (3.3.5.4 & 3.3.5.5)

Billing Party calculates Billing Party charges using restated

usage(3.3.5.5)

Billing Party calculates Non-Billing Party charges using

restated usage and appropriate Rate Code(s)

(3.3.5.5)

Customer receives Consolidated Bill

(3.3.5.5)

Billing Party prepares and renders Consolidated Bill

(3.3.5.5)

Non-Billing Party receives notice(s) of restated usage and charges

(3.3.5.5)

Billing Party sends notice(s) of restated

usage and charges to the Non-Billing Party

(3.3.5.5)

Meter Usage Cancellation and Rebilling Process

Billing Party cancels original Billing Party usage and charges and updates

its billing system(3.3.5.4)

Billing Party cancels original Non-Billing Party usage and

charges(3.3.5.4)

Billing Party sends notice of cancelled usage and

charges to the Non-Billing Party

(3.3.5.4)

Non-Billing Party receives notice of cancelled usage and charges and updates

its billing system(3.3.5.4)

8

Cus

tom

erS

uppl

ier

Customer Receives Bill(Energy& Distribution

charges)

Dis

trib

utio

nC

o *

Reg

istr

atio

n

Age

nt

RXQ.3.4.4 Single Retail Supplier Billing Process Flow

ReceivesUsage

Send/ResendInvoice

ReceivesDistribution

Invoice

Accept ?

(N)

Accept ?

ReceivesUsage

(Y)

Receive/SendUsage Rejection

Notice

Correct Usage

(N)

Send UsageRejection

Notice

Does monthlyusage match

invoice?

(N)

(Y)

Meter ReadingEntity Send/

Resend UsageInfo.

ReceivesUsage

Met

erR

eadi

ng E

ntity

(Y)

Calculate Dist.charges and/or

adjustments

Send UsageRejection

Notice

Receiverejection notice

ReceiveRejection Notice

Calculate Suppliercharges (including Dist.

Co related charges),produces and sends

Customer bill

Dashed line denotes process if model includesa Central Registration Agent who also

performs market settlement

Document # 09-1E

9

RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow

Cu

stom

erN

on-B

illi

ng

Par

tyB

illi

ng

Par

ty

Document # 09-1E

Billing Party renders bill

(3.3.3.3)

Billing Party remits funds to the Non-Billing Party’s financial

institution(3.3.8.4 & 3.3.8.5)

Customer receives bill(3.3.3.3)

Non-Billing Party receives remitted funds

(3.3.8.4 & 3.3.8.5)

Billing Party sends remittance notification to the

Non-Billing Party(3.3.8.3)

Non-Billing Party receives remittance notification

(3.3.8.3)

Non-Billing Party restates Customer account

receivable(3.3.5.5)

Customer disputesNon-Billing Party charges

(3.3.7.2 & 3.3.7.3)

No further action required by Billing

Party or Non-Billing Party

Billing Party receives notification of Customer

dispute(3.3.7.2 & 3.3.7.3)

No

Yes

Funds remitted to Non-Billing

Party(3.3.8.9)

Billing Party withholds remittance of disputed charges

to the Non-Billing Party(3.3.8.9)

Yes 1

10

2

3

Conversion to Dual Billing allowed for delinquent accounts by

BSA(3.3.8.7)

4

No further action

Yes

No

No


Cu

stom

erN

on-B

illi

ng

Par

tyB

illi

ng

Par

ty

Document # 09-1E

1

11

Billing Party sends a remittance reversal

notification to the Non-Billing Party

(3.3.8.7)

Non-Billing Party receives remittance reversal


Billing Party reduces next remittance by the amount of any disputed

charges(3.3.8.7)

2

3

4Delinquent

accounts exist(3.3.8.7)

No further action

Notify Non-Billing Party of

delinquencies(3.3.8.7)

Billing Party sends non -UET notification of delinquencies to Non-Billing Party

(3.3.8.7)

Non-Billing Partyreceives non-UET

notification of delinquencies

(3.3.8.7)

No

No

Yes Yes

Billing Party sends notice of account(s) converted to

either Dual Billing or regulated service to the

Non-Billing Party(3.3.8.7)

5

6


Cu

stom

erN

on-B

illi

ng

Par

tyB

illi

ng

Par

ty

Document # 09-1E

12

MBPs need to be modified for

the reversal process

Are MBPs need to cover

cancel/rebill

Non-Billing Party receives notice of account(s)

converted to either Dual Billingor regulated service

(3.3.8.7)

5

6Notify Customer (s)

of account(s) converted to either Dual Billing or

regulated service(3.3.8.7)

No further action

Billing Party sends notification of account(s) converted to

either Dual Billing or regulated service to Customer(s)

(3.3.8.7)

Customer(s) receive notification of account(s)

converted to either Dual Billingor regulated service

(3.3.8.7)

RXQ. 3.4.6 Consolidated Billing Payment Processing-Pay As You Get Paid Process Flow

Cu

stom

erN

on-B

illi

ng

Par

tyB

illi

ng

Par

ty

Document # 09-1E

13

Customer makes payment(3.3.3.5)

Billing Party receives payment

(3.3.3.5)

Payment posted in accordance with payment posting

order(3.3.9.1 & 3.3.9.2)

Billing Party sends remittance


(3.3.9.3)

Billing Party remits funds to the Non-

Billing Party’s financial institution(3.3.9.4)


remittance notification(3.3.9.3)

Non-Billing Party’s financial institution receives payment

(3.3.9.4)

Billing Party sends remittance adjustment


(3.3.9.5)

Payment subsequently

adjusted(3.3.9.5)

No further action required

No

Yes



Billing Party reduces next remittance by the amount of any adjusted payments

(3.3.9.5)

MBP needed for Non-Billing

Party restates

customer accounts receivable

Billing Party maintains account

balances for the Non-Billing Party

(3.3.9.6)

Yes

Cu

stom

erS

up

pli

erS

upp

lier

Ban

kD

istr

ibu

tion

Co

*D

istr

ibu

tion

Co

Ba

nk

Cen

tral

Reg

istr

atio

nA

gent

Single Retail Supplier Billing – Remittance from Supplier and Payment from Financial Institution

Send paymentauthorization

ReceivesPayment

Authorizationonly

ReceivesFunds

DepositedInformation

Sends PaymentAuthorization

ReceivesPayment

AuthorizationDeposits funds

Send RemittanceDetail

ReceiveRemittance Detail

Document # 09-1E

14

RXQ.3.4.1 Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company...

Documents

Transcript of RXQ.3.4.1 Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company...