RXQ.3.4.1 Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company...
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Transcript of RXQ.3.4.1 Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company...
RXQ.3.4.1 Dual Billing Process FlowD
istr
ibu
tion
Com
pan
yS
up
pli
erC
ust
omer
Distribution Company reads
meter(s) (3.3.1.5)
Supplier receivesand processes
Customer payment(3.3.2.2)
Customer receivesbill for energy
Charges(3.3.2.1)
Supplierprepares andrenders billfor energy(3.3.2.1)
Customer payssupplier
for energy Charges(3.3.2.2)
Customer receives bill for distribution charges
(3.3.2.1)
Customer pays Distribution Company for distribution
charges(3.3.2.2)
Distribution Company receives
and processesCustomer payment
(3.3.2.2)DistributionCompany prepares
and renders billfor distribution charges
(3.3.2.1)
Document# 10-1B
Distribution Companysends usage data
to Supplier(3.3.1.5)
1
RXQ.3.4.1 Dual Billing Process FlowMeter Usage Cancellation and Rebilling Process
Dis
trib
uti
on C
omp
any
Su
pp
lier
Cu
stom
er
Customer receivesrestated Supplier charges
(3.3.2.4)
Distribution Company sends
cancellation notice to Supplier(3.3.2.3)
Distribution Company determines thatinitial usage was
incorrect (3.3.2.3)
Supplier receives cancellation notice and
cancels charges in its billing system for incorrect usage
(3.3.2.3)
Distribution Company determines restated
usage(3.3.2.4)
Distribution Company sends
restated usage to Supplier(3.3.2.4)
Supplier receives restated usage
(3.3.2.4)
Supplier calculatesrestated charges and sends corrected bill to Customer
(3.3.2.4)
Distribution Company calculates
restated charges and sends corrected bill to
Customer(3.3.2.4)
Customer receivesrestated Distribution Company charges
(3.3.2.4)
2
Distribution Company cancels charges in its
billing system for incorrect usage
(3.3.2.3)
Time tofix & re-submit
(3.3.4.6)
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Yes No
Yes
No
Yes
Cu
stom
erN
on-B
illi
ng
Par
tyB
illi
ng
Par
ty
Billing Partyreceives usage
data(3.3.1.5)
Billing Partycalculates its
charges(3.3.3.3)
Distribution Companysends usage
(3.3.1.5)
Non-BillingParty receives
usage data(3.3.1.5)
Non-Billing Partycalculates itscharges and
sends them toBilling Party
(3.3.4.1)
Billing Partyreceives Non-Billing Party
charges(3.3.4.1)
No
File properlyformatted
(3.3.4.3, 3.3.4.4 & 3.3.4.6)
Sends rejectionnotification
(3.3.4.3 & 3.3.4.6)
Rejection notice received
(3.3.4.3 & 3.3.4.6)
Time tofix &
re-submit(3.3.4.6)
Process Non-Billing Partytransactions
(3.3.4.4)
Account is billable
(3.3.4.3 & 3.3.4.6)
Send rejectionnotification
(3.3.4.3 & 3.3.4.6)
Rejectionreceived
(3.3.4.3 & 3.3.4.6)
Yes
Holdtransaction(s)
for next bill(3.3.4.7)
3
1
2
No
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow C
ust
omer
Non
-Bil
lin
g P
arty
Bil
lin
g P
arty
Non-Billing Party charges
in time for bill(3.3.4.7)
Yes
Yes
No
No
Yes
No
Customer receivesbill
(3.3.3.3 & 3.3.4.8)
Billing Partyprepares & rendersbill with all available
charges(3.3.3.3 & 3.3.4.4 )
Hold for next billas specified in Billing Services Agreement
(3.3.4.7)
Billing Partyperforms canceland rebill (unless
other actionspecified in
Billing Services Agreement)(3.3.4.8)
Send rejectionnotification(3.3.4.7)
Non-Billing Party resubmits for next bill
(3.3.4.7)
Holdtransaction for
next bill(3.3.4.7)
Delaycaused by Billing
Party(3.3.4.7 & 3.3.4.8)
Transactionsheld from prior periods
(3.3.4.7)
4
1
2
Non-Billing Partycalculates corrected
charges andsends them to
Billing Party(3.3.4.10)
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Meter Usage Cancellation and Rebilling Process
Cu
stom
erN
on-B
illi
ng
Par
ty-
Bil
lin
g P
arty
-
No
Yes
Billing Party receives restated usage data and cancels charges
in its billing system for incorrect usage(3.3.4.9 & 3.3.4.10)
Non-Billing Party receives
restatedusage data and cancels
charges in its billing system for incorrect usage(3.3.4.9 & 3.3.4.10)
Distribution Companydetermines initial usage
was incorrect; sendscancel usage noticeand restated usage(3.3.4.9 & 3.3.4.10)
Billing Partycalculates corrected
charges(3.3.4.10)
Billing Party receives Non-Billing Party
charges(3.3.4.10)
File properly formatted
(3.3.4.3, 3.3.4.4 &
3.3.4.6)
Send rejectionnotification
(3.3.4.3 & 3.3.4.6)
ReceiveRejection
(3.3.4.3 & 3.3.4.6)
Time tofix &
re-submit(3.3.4.6)
Hold transaction(s) for next bill
(3.3.4.7)
No
5
Yes
3
4
2
1
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Meter Usage Cancellation and Rebilling Process
Yes
No
Cu
stom
erN
on-B
illi
ng
Par
ty-
Bil
lin
g P
arty
Yes
No
Time to fix &re-submit
(3.3.4.6)
Process Non-Billing Party
transactions(3.3.4.4)
Rejection notificationreceived
(3.3.4.3 & 3.3.4.6)
Send rejectionnotification
(3.3.4.3 & 3.3.4.6)
Yes
Yes
Yes
No
No
Billing Partyprepares & rendersbill with all available
cancellations and charges(3.3.4.10)
Billing Partyperforms canceland rebill (unless
other action specified in the Billing Services Agreement)
(3.3.4.8)
Non-Billing Partycharges in time for bill
(3.3.4.4 & 3.3.4.7)
Delaycaused by Billing
Party(3.3.4.7 & 3.3.4.8)
Hold for next bill as specified
in the Billing Services Agreement
(3.3.4.7)
Send rejectionnotification(3.3.4.7)
Non-Billing Party receives
rejection notification
and resubmitsfor next bill
(3.3.4.7)
Holdtransaction for
next bill(3.3.4.7)
Customer receivesbill
(3.3.4.10 & 3.3.4.8)
6
Able to process Non-Billing Party
transactions(3.3.4.3 & 3.3.4.6)
3
4
2
1
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Non-Billing Party Bill Cancellation and Rebilling Process
Cu
stom
erN
on-B
illi
ng
Par
ty-
Bil
lin
g P
arty
No
Yes
Yes
Billing Party receives cancel charges notice
(3.3.4.13)
Non-Billing Partydetermines original charges
were incorrect; sendscancel charges notice to Billing Party and cancels charges in its
billing system(3.3.4.13)
Non-Billing Partycalculates corrected
charges andsends them to
Billing Party(3.3.4.14)
Billing Party receives Non-Billing Party
corrected charges(3.3.4.14)
File properly formatted(3.3.4.3, 3.3.4.4 &
3.3.4.6)
Send rejectionnotification
(3.3.4.3 & 3.3.4.6)
ReceiveRejection
(3.3.4.3 & 3.3.4.6)
Time tofix &
re-submit(3.3.4.6)
Hold transaction(s) for next bill
(3.3.4.7)
No
4 7
NoFile properly formatted(3.3.4.3)
Send rejectionnotification(3.3.4.3)
ReceiveRejection(3.3.4.3)
Fix and resubmit(3.3.4.3)
No
YesCustomer in receipt of
original charges(3.3.4.18)
No further action
Yes
3
2
1
Billing Party cancels Non-Billing Party charges in its system
(3.3.4.9)
RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow
Yes
No
Cu
stom
erN
on-B
illi
ng
Par
ty-
Bil
lin
g P
arty
Yes
No
Time to fix &re-submit
(3.3.4.6)
Process Non-Billing Party
transactions(3.3.4.4 & 3.3.4.18)
Rejection notificationreceived(3.3.4.3)
Able to process Non-Billing Party
transactions(3.3.4.3 & 3.3.4.6)
Send rejectionnotification(3.3.4.3)
Yes
YesNo No
Billing Partyprepares & rendersbill with all available
cancellations and charges(3.3.4.4 & 3.3.4.18)
Billing Partyperforms canceland rebill (unless
other action specified in the Billing Services Agreement)
(3.3.4.8)
Non-Billing Partycharges in time for Bill
(3.3.4.4, 3.3.4.7 & 3.3.4.18)
Send rejectionnotification(3.3.4.7)
Non-Billing Party receives
rejection notification
and resubmitsfor next bill
(3.3.4.7)
Holdtransaction for
next bill(3.3.4.7)
Customer receivesbill
(3.3.4.4 & 3.3.4.8)
Yes
No
Delaycaused by Billing
Party(3.3.4.7 & 3.3.4.8)
8
Non-Billing Party Bill Cancellation and Rebilling Process
3
2
1
4
Hold for next bill as specified
in the Billing Services Agreement
(3.3.4.7)
RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow C
ust
omer
Non
-Bil
lin
g P
arty
Bil
lin
g P
arty
Billing Party receives
information and inputs Rate Codes
and prices in its
billing system(3.3.5.1
& 3.3.5.2)
Non-Billing Party provides information to establish Rate Codes
and prices(3.3.5.1 & 3.3.5.2)
Distribution Companysends usage data
(3.3.1.5)
Billing Party receives usage data
(3.3.1.5)
Billing Party calculates Billing
Party charges(3.3.3.3)
Billing Party calculates Non-Billing Party charges using appropriate Rate Code(s)
(3.3.5.3)
Customer receives Consolidated Bill
(3.3.3.3)
Billing Party prepares and renders Consolidated Bill
(3.3.3.3)
Non-Billing Party receives billing data(3.3.5.3)
Billing Party sends notice of Non-Billing Party’s usage and charges
(3.3.5.3)
9
RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow C
ust
omer
Non
-Bil
lin
g P
arty
Bil
lin
g P
arty
Distribution Companydetermines that initial
usage was incorrect; sendscancel usage noticeand restated usage
(3.3.5.4)
Billing Party receives cancelled and restated
usage data (3.3.5.4 & 3.3.5.5)
Billing Party calculates Billing Party charges using restated
usage(3.3.5.5)
Billing Party calculates Non-Billing Party charges using
restated usage and appropriate Rate Code(s)
(3.3.5.5)
Customer receives Consolidated Bill
(3.3.5.5)
Billing Party prepares and renders Consolidated Bill
(3.3.5.5)
Non-Billing Party receives notice(s) of restated usage and charges
(3.3.5.5)
Billing Party sends notice(s) of restated
usage and charges to the Non-Billing Party
(3.3.5.5)
Meter Usage Cancellation and Rebilling Process
Billing Party cancels original Billing Party usage and charges and updates
its billing system(3.3.5.4)
Billing Party cancels original Non-Billing Party usage and
charges(3.3.5.4)
Billing Party sends notice of cancelled usage and
charges to the Non-Billing Party
(3.3.5.4)
Non-Billing Party receives notice of cancelled usage and charges and updates
its billing system(3.3.5.4)
10
RXQ.3.4.4 Single Retail Supplier Billing Process FlowC
us
tom
er
Dis
trib
uti
on
Co
mp
an
yS
up
pli
er
Supplierreceives usage
data(3.3.1.5 & 3.3.6.9)
Supplierreceives invoice from Distribution Company
(3.3.6.5)
Distribution Companysends usage data to Registration Agent
(3.3..1.5)
Reg
istr
ati
on
Ag
ent
Registration Agentreceives usage
Data(3.3.1.5)
Registration Agent forwards usage data to Supplier
(3.3.1.5 & 3.3.6.9)
Distribution Company calculates its charges
(3.3.6.5)
Supplier processes usage data(3.3.6.10)
Distribution Companysends invoice to Supplier
(3.3.6.5)
Supplier accepts invoice
(3.3.6.13 & 3.3.6.15)
Suppliersends rejection
notice to Distribution Company(3.3.6.13)
Distribution Company receives rejection notice
(3.3.6.13)
Distribution Company
evaluates reason for rejection notice
(3.3.6.6)
1Yes
NoSupplier
analyses usage data and invoice
(3.3.6.12)
Distribution Company recalculates
Charges(3.3.6.6 & 3.3.6.14)
Distribution Company works with Supplier to
address rejection(3.3.6.14)
Yes
No
11
Supplier accepts usage data
(3.3.6.11 & 3.3.6.12)
Suppliersends rejection
notice to Registration
Agent(3.3.6.11)
Registration Agent
receives rejection notice and forwards to
Distribution Company(3.3.6.11)
Distribution Company receives
rejection notice(3.3.6.11)
No
Yes
RXQ.3.4.4 Single Retail Supplier Billing Process FlowC
us
tom
er
Dis
trib
uti
on
Co
mp
an
yS
up
pli
er
Supplier calculates charges (including
Distribution Company related charges) and sends Customer bill
(3.3.6.15)
Reg
istr
ati
on
Ag
ent
Customer receives bill (including energy and distribution charges)
(3.3.6.15)
1
12
RXQ.3.4.4 Single Retail Supplier Billing Process FlowC
us
tom
er
Dis
trib
uti
on
Co
mp
an
yS
up
pli
er
SupplierReceives restated
usage data(3.3.1.5)
Supplierreceives cancelled and
corrected invoices(3.3.6.5)
Distribution Companydetermines initial usage
was incorrect; sends cancellation notice and restated usage data to Registration Agent, if
applicable(3.3.6.2 & 3.3.6.3)
Reg
istr
ati
on
Ag
ent
Registration Agentreceives cancellation notice and restated
usage data, if applicable(3.3.6.2 & 3.3.6.3)
Registration Agent sends
restated usage data to Supplier
(3.3.1.5 & 3.3.6.9)
Registration Agent receives rejection
notice and forwards to Distribution Company
(3.3.6.11)
Distribution Company receives rejection notice
(3.3.6.11)
Distribution Companysends cancelled and corrected
invoices to Supplier(3.3.6.5)
Meter Usage Cancellation and Rebilling Process
Suppliercancels charges in its
billing system for incorrect usage data
(3.3.6.2)
Distribution Companycancels charges in its
billing system for incorrect usage data
(3.3.6.2)
YesSupplier processes restated usage data
(3.3.6.10)
Supplier analyzes restated usage
data and invoices(3.3.6.12)
No
Distribution Companyrecalculates its charges
(3.3.6.5)
DistributionCompany
recalculatesIts charges
(3.3.6.6 & 3.3.6.14)
Distribution Company
works with Supplier to address rejection
(3.3.6.14)
No
Yes
13
2
1Supplier accepts restated usage data(3.3.6.11 & 3.3.6.12)
Supplier sends rejection notice to Registration Agent(3.3.6.11)
RXQ.3.4.4 Single Retail Supplier Billing Process FlowC
us
tom
er
Dis
trib
uti
on
Co
mp
an
yS
up
pli
er
Supplier calculates restated charges
(including Distribution Company related
charges)(3.3.6.15)
Reg
istr
ati
on
Ag
ent
Customer receives corrected bill (including energy and distribution
charges)(3.3.6.15)
Meter Usage Cancellation and Rebilling Process
Supplier sends bill to Customer including
cancelled charges and restated charges
(3.3.6.15)
14
Supplier accepts cancelled
and corrected invoices
(3.3.6.13 & 3.3.6.15)
Suppliersends rejection
notices to Distribution Company(3.3.6.13)
Distribution Company receives rejection notices
(3.3.6.13)
Yes
Distribution Company
evaluates reason for rejection notices
(3.3.6.6)
No
2
1
RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow
Cu
stom
erN
on-B
illi
ng
Par
tyB
illi
ng
Par
ty
Billing Party renders bill
(3.3.3.3)
Billing Party remits funds to the Non-Billing Party’s financial
institution(3.3.8.4 & 3.3.8.5)
Customer receives bill(3.3.3.3)
Non-Billing Party receives remitted funds
(3.3.8.4 & 3.3.8.5)
Billing Party sends remittance notification to the
Non-Billing Party(3.3.8.3)
Non-Billing Party receives remittance notification
(3.3.8.3)
Non-Billing Party restates Customer accounts
receivable(3.3.8.4)
Customer disputesNon-Billing Party charges
(3.3.7.2 & 3.3.7.3)
No further action required by Billing
Party or Non-Billing Party
Billing Party receives notification of Customer
dispute(3.3.7.2 & 3.3.7.3)
No
Yes
Funds remitted to Non-Billing
Party(3.3.8.9)
Billing Party withholds remittance of disputed charges
to the Non-Billing Party(3.3.8.9)
Yes
15
Conversion to Dual Billing allowed for delinquent accounts by
BSA(3.3.8.7)
No further action
Yes
No
No
1
2
3
4
RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow
Cu
stom
erN
on-B
illi
ng
Par
tyB
illi
ng
Par
ty
16
Billing Party sends a remittance reversal
notification to the Non-Billing Party
(3.3.8.7)
Non-Billing Party receives remittance reversal
notification(3.3.8.7)
Billing Party reduces next remittance by the amount of any disputed
charges(3.3.8.7)
Delinquent accounts exist
(3.3.8.7)
No further action
Notify Non-Billing Party of
delinquencies(3.3.8.7)
Billing Party notifies Non-Billing Party of
delinquencies(3.3.8.7)
Non-Billing Partyreceives notification of
delinquencies (3.3.8.7)
No
No
Yes Yes
Billing Party sends notice of account(s) converted to
either Dual Billing or regulated service to the
Non-Billing Party(3.3.8.7)
3
4
2
1
5
6Yes
RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow
Cu
stom
erN
on-B
illi
ng
Par
tyB
illi
ng
Par
ty
17
Non-Billing Party receives notice of account(s)
converted to either Dual Billing or regulated service
(3.3.8.7)
Notify Customer(s) of account(s) converted to either Dual Billing or
regulated service(3.3.8.7)
No further action
Billing Party sends notification of account(s) converted to
either Dual Billing or regulated service to Customer(s)
(3.3.8.7)
Customer(s) receive notification of account(s)
converted to either Dual Billing or regulated service
(3.3.8.7)
5
6
Yes
No
RXQ.3.4.5 Consolidated Billing – Payment ProcessingAssumption of Receivables Process Flow
Bill Cancellation and Rebilling Process
Cu
stom
erN
on-B
illi
ng
Par
tyB
illi
ng
Par
ty
Billing Party cancels and/or rebills charges
(3.3.8.10)
Billing Party remits funds, as appropriate, to the Non-Billing
Party’s financial institution(3.3.8.4 & 3.3.8.5)
Customer receivescorrected bill
(3.3.8.10)
Non-Billing Party receives remitted funds
(3.3.8.4 & 3.3.8.5)
Billing Party adjusts (by the net effect of the corrected
bill) and sends next routine remittance notification to the
Non-Billing Party(3.3.8.11)
Non-Billing Party receives remittance notification including adjustment
(3.3.8.11)
18
Billing Party produces and sends corrected
bill to Customer(3.3.8.10)
Non-Billing Party restates Customer accounts
receivable(3.3.5.5)
RXQ. 3.4.6 Consolidated Billing Payment Processing-Pay As You Get Paid Process Flow
Cu
stom
erN
on-B
illi
ng
Par
tyB
illi
ng
Par
ty
19
Customer makes payment(3.3.3.5)
Billing Party receives payment
(3.3.3.5)
Payment posted in accordance with payment posting
order(3.3.9.1 & 3.3.9.2)
Billing Party sends remittance
notification to the Non-Billing Party
(3.3.9.3)
Billing Party remits funds to the Non-
Billing Party’s financial institution(3.3.9.4)
Non-Billing Party receives
remittance notification(3.3.9.3)
Non-Billing Party’s receives remitted
funds(3.3.9.4)
Billing Party sends remittance adjustment
notification to the Non-Billing Party
(3.3.9.5)
Payment subsequently
adjusted(3.3.9.5)
No further action required
No
Yes
Non-Billing Party receives
notification(3.3.9.5)
Billing Party modifies next remittance by the amount of any adjusted payments
(3.3.9.5)
Billing Party maintains account
balances for the Non-Billing Party
(3.3.9.6)
Yes
RXQ.3.4.6 Consolidated Billing- Payment ProcessingPay As You Get Paid Process Flow
Bill Cancellation and Rebilling Process
Cu
stom
erN
on-B
illi
ng
Par
tyB
illi
ng
Par
ty
Billing Party cancels and/or rebills charges
(3.3.9.8)
Billing Party remits funds, as appropriate, to the Non-Billing
Party’s financial institution(3.3.9.3 & 3.3.9.4)
Customer receivescorrected bill
(3.3.9.8)
Non-Billing Party receives remitted funds
(3.3.9.3 & 3.3.9.4)
Billing Party adjusts (by the net effect of the corrected
bill) and sends next routine remittance notification to the
Non-Billing Party(3.3.9.9)
Non-Billing Party receives remittance notification including adjustment
(3.3.9.9)
20
Billing Party issues and sends corrected
bill to Customer(3.3.9.8)
Non-Billing Party restates Customer accounts
receivable(3.3.5.5)
RXQ. 3.4.7 Single Retail Supplier Billing – Payment ProcessingRemittance from Supplier Process Flow
(includes payment(s) for cancelled and/or rebilled charges)
Dis
trib
uti
on
Co
mp
any
Su
pp
lier
21
Supplier sends remittance
notification to the Distribution Company(3.3.10.1)
Supplier remits funds to the Distribution
Company’s financial institution(3.3.10.2)
Distribution Company receives
remittance notification(3.3.10.1)
Distribution Company’s
financial institution receives payment
(3.3.10.2)
Yes
Supplierperforms financial reconciliation and initiates process to
pay Distribution Company invoice
(3.3.10.5)
Supplier initiates payment process prior to due date
(3.3.10.1 & 3.3.10.3)
No
Distribution Company calculates interest
charges/late fees and updates billing
system, if applicable(3.3.10.3)
Distribution Company sends interest/late fee notification to
Supplier, if applicable(3.3.10.3)
Supplier receives interest/late feeNotification, if
applicable(3.3.10.3)
Supplier initiates payment process
for invoice and any interest/late fee
charges(3.3.10.1 & 3.3.10.6)
No
Distribution Company works with Supplier to address inquiry
(3.3.10.6)
Yes
Distribution Company performs financial
reconciliation and resolves any discrepancies
(3.3.10.7)
Suppliercontacts Distribution Company to inquire about any disputed
interest/late fee charges
(3.3.10.6)