Russell Stalters - #InfoGov17 Keynote - Change When The Stakes Are High (Learning From The BP Oil...
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Transcript of Russell Stalters - #InfoGov17 Keynote - Change When The Stakes Are High (Learning From The BP Oil...
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Russell Stalters
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Human Error 28%
System Glitch 25%
Root Causes of a Data Breach
2017 Cost of Data Breach Study: Global Overview Ponemon Institute, June 2017
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2) Lack of change management resourcing
3) Manager and supervisor resistance
4) Employee resistance
Best Practices in Change Management – 2016 Edition, Prosci Inc.
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the case for the change management program
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geography - 5 offices
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workforce had varying skillsets
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very different IM use cases
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photoby:FloridaSeaGrant
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very high stakes
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significant eDiscovery demands – had to be complete and accurate
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“But wait! My organizaFon is not
responding to the largest environmental disaster”
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• $7.35millionistheaveragetotalcostofdatabreach
• 5%increaseinthetotalcostofdatabreach
• $225istheaveragecostperlostorstolenrecord
2017CostofDataBreachStudy:UnitedStatesPonemonInsItute,June2017
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useanestablishedmethodology…themostwidelyusedis…
communicaIon
training
programlevelsupport
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creaFng a culture of informaFon management
excellence
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what is culture?
behaviorssystemssymbols
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Whatareboundaries?
TheyaremadeupoftwoessenIalthings:-whatyoucreateand-whatyouallow~Dr.HenryCloud
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demonstrate what excellence looks like
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files shares
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High Risk Poor Quality!
StudybyComplianceGovernanceOversightCouncil(CGOC)“InformaIonLifecycleGovernanceLeaderReferenceGuide”2014
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38
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providestaffwiththerighttools…
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allpolicies&bestpracIceswerereviewedupon
joiningandannually–coachingalso
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createasupportsystem
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lunch and learns
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?
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Video
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requestedmeeIngswitheachdepartment
hadmanagersaaendtrainingwiththeir
teams
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changefaIgue
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makeitfun
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letthegamesbegin…
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keep momentum by recognizing…
Whyrecognize?
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createvisiblewaysofrecognizingyourchampions
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