Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Businesses

Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)

Rural Inclusion: e-Government Lowering Administrative Burdens for

Rural BusinessesF. Kouris / Ellinogermaniki Agogi

4/11/2010. Patras-Greece

SALL 2010

Rationale

• Significant Administrative Burdens

• Lack of eGov services penetration

• Loss of Tacit Knowledge and experiences

• Time, cost, opportunities!

• Needs analysis

• Innovative on-line applications

• Training of users

• Living lab methodology

• Awareness

• AB and Needs identification

• Services modelling

• Change Agents training

• LL setup• Experiences

exchange• Disseminate

and exploit

• Reach beneficiaries

• Transfer innovation at European level

• Sustainability

ProposedSolutionProblems

ExpectedImpact

Objectives

The RI partners

ATOS ORIGIN, Spain

CEDEP, France

CERTH, Greece

EA, Greece NUIG, Ireland GRNET, Greece

SRE, Spain CHIOS, Greece TDF, Latvia GHN, France CCNM, France

BOSC, Latvia AUA, Greece

RI Platform and Applications

Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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eGov Tube RuralObservatory2.0 Semantic eGov

Rural Inclusion Platform

•Chios www.chioschamber.gr•TDF www.tdf.lv•CCNM www.ccnm.fr•GHN www.ghn.com.fr•SRE www.larioja.org/thinktic


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The challenge for Rural Inclusion

0%

10%

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30%

40%

50%

60%

70%

80%

90%

100%

BE BG CZ DK DE EE IE EL ES FR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK

ICT Take Up by Businesses in Rural Areas

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Broadband Penetration in Rural Regions

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


E-government Services take up by Businesses in Rural Areas

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%


Complex E-government Services take up by Businesses in Rural Areas

0%

20%

40%

60%

80%

100%

120%


Supply vs take-up in eGoverment Services trend from 2001 to 2009 for EU-27+

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2001 2002 2003 2004 2005 2006 2007 2008 2009

E-government services availability E-government Services take up by Businesses in Rural Areas

55% GAP


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The challenge for Rural Inclusion

Why this Gap exists?

Due to several Socio-economic reasons

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

2005 2006 2007 2008

Percentage of Adults participating in CPD activities

Urban Rural

The consortium believes that combating the training gap is the key to capacity building through ICT in rural societies

Training Design

The aim of training in R.I. is not to impose solutions but rather to empower

people in all the stages of their professional life to invent their own solutions. The project is going to demonstrate the use of a new generation of methodologies and applications that enable people to interact, communicate, and be trained in new ways, supporting them to deal with the administrative burden from their transactions with Public Administration

Reaching the widest audience in the

most cost effective manner


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Methodological approach for capacity building in rural communities using Rural Inclusion services

To create abundant training opportunities for a large number of people and

To develop the background for individual’s success in meeting the goals of training.

Variables to consider Geographic distribution Cultural diversity Language issues Time challenges Mixtures of knowledge base Diversity of skill sets Access to technology Variety of learning styles

Over the Web

In the Living Lab

Augmented with the use of

Technology

Formal & Informal Personalized

Training

Reference Training Model – The R.I. Training Methodology

To achieve the above , a model should be used based on a learning system that combines formal training, informal learning. The model offers: Two dimensional structured content based on

two R.I. applications Supports the development of a model that

can be customized to reflect location, culture and ideology &creating a rich location of digital content

Template structure provides an outline that supports autonomous learning

Tutors and experts engagement to create a learning process that brings exceptional rewards in terms of retention, understanding and motivation

providing continuous feedback to the learner and the tutor on how to improve, on the next steps to be taken and how well the learning objectives are achieved


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Personalization

of Training

Tutors

& Experts

Assessment of

Training

Effective

Training

More Challenges ….

The project focuses its operations in a large and diverse geographical area with numerous of communities and entrepreneurs

The consortium has limited resources in reaching to these communities and introduce the project services and methodologies to the key segments targeted

Although ICT and Internet penetration in rural areas is above 90% take up of e-government services by businesses is only 35%


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55% Gap in Supply versus take-up in eGoverment Services

The proposed solution..

Utilize local people who will act as evangelists of the Rural Inclusion concepts and methodologies and assist the rest of the users in adopting and utilizing the services offered by the project

These people will act as change Agents Who is a change agent

A leader in his community Can come form different social, cultural and professional

backgrounds is not afraid to go head to head with outdated practices and

concepts and lead his community to progress


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Training Who on What

The consortium has to train: The public authorities employees in modeling services

and uploading them to the R.I. applications The public authorities employees and the community

leaders acting as change agents in becoming professional in the use of the R.I. services

The change agents, rural entrepreneurs and citizens in removing administrative burden from the transactions with the public authorities using the R.I. services


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Training Who on What Modeling services

Public authority employees – formal and informal training both tutor led in workplace and Living Labs and over the web using the R.I. applications

In depth knowledge of R.I. services Public authority employees Change Agents

Basic Knowledge of R.I. services Rural Entrepreneurs Citizens

Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP) 13

formal and informal training both tutor led in Living Labs and over the web using the R.I. applications

Informal training over the web using R.I applications

Design of Formal Training Sessions Participants

Representatives of RI project partners, as facilitators / observers,

Tutors who will conduct the training,

Representatives of the hosting Local Authorities (L.A.),

Representative of local Public Authorities (PA), typically the Public Services Providers

Local community leaders who will act as Change Agents within their communities,

Local Entrepreneurs, Location

In the Living Labs In workshops Over the web

Methods Tutor Led, IT supported

workshops Distance Training using the R.I.

applications Role playing sessions using the

scenarios of use developed Content

Formal training in the workshops/LL delivered by both traditional means (slides, handouts, blackboards) and/or by electronic means focusing around eGovTube where the training content may be delivered both synchronously (virtual classrooms) or asynchronously

Distance Training Tools –Rural eGov Observatory 2.0

Rural eGov Observatory 2.0 is an online observatory which monitors and assesses the e-Government services that are being deployed in a number of rural areas around Europe.

Two types of information resources (or objects) are mainly stored, shared and accessed online: Digital Training Objects (DTOs) and e-Government Resource Objects (eGROs).

The DTOs support a variety of training scenarios for the rural SMEs, and include different types of educational material all stored in the R.I. repositories and accessed by the users according to their profile and needs


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Distance Training Tools -eGovTube Provides a Web 2.0 online environment which supports knowledge

exchange, learning and collaboration among the different users (target community, service providers, etc.).

Is based on the latest Web 2.0 trends that make extensive use of video, profiling, game dynamics, agents and network visualizations to capture the attention and involvement of the learning community members

Allows connecting people together as well as to their ideas, experiences, interests and relevant knowledge assets by the means of videos used for expressing concepts and for sharing experiences, rich profiling, for exposing people to their and to community members’

interests and competences, an advance network map which allows to display and filter the kinds of

relationships between eGovTube community elements,, knowledge assets, tags and related connections,

Synchronous, such as chat and video-chat, and asynchronous communication, via comments and discussion forums.

The training approach in practice:The case of Mesta

RURAL SCHOOL

2006: Satellite Installation

LEARNING HUB:

A CORE NODE FOR THE DEVELOPMENT OF THE COMMUNITY

2007-2009 Technical Infrastructure

Cultural, Educational and Training Activities

LIVING LAB: DEVELOPING TOOLS AND APPLICATIONS THAT SUPPORT THE COMMUNITY

2010….

Business Development,

CPD, Entrepreneurship

The training approach in practice: The case in Mesta- Needs Identification


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The training approach in practice: The case in Mesta- Developing the Network & User generated Training Material

The training approach in practice: The case in Mesta- Initiation of the Living Lab

Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)

Thank [email protected]

Rural Inclusion Vision

Making the life of civil servants and rural entrepreneurs easier through innovative eGov services, training tools and

methods

Success Indicators

Participation Metrics Evaluation Metrics Practicality of Content Training Materials and Resources Meeting the Expectations of Participants

Overall Performance Improvement Metrics Training Design and Delivery Metrics


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User manuals

Scenarios of Use: Mapping Training Needs to R.I. Applications

eGovTube

Rural Observatory 2.0

Formal Training Informal Training

Context Based

Built with specific objectives in

mind

Prepared content that matches

identified objectives

Structured needs analysis and

task analysis performed in the

content creation process

Training on an application using

case studies or problem solving

Delivering knowledge in a

framework focused on usability

Consideration of what the learner

needs to do with the information

or knowledge delivered

Contextual but delivered in a loose

structure

May/not be scheduled

Related to an issue or problem

Learner driven

Information is actively sought for

purpose

Directed searches informally

seeking information or knowledge

on a topic

Data gathering for the purpose of

performing an analysis

Directed discussion, brainstorming

Requests for assistance

Scenarios of UseChange Agents have a key role in the development of the scenarios of use Presentation of local success stories Utilization of the R.I. tools Enriched with digital resources and materialModular and easily adaptable to other occations/settings

Develop Training Scenario

Apply LearningDesign

(Synapses)

DevelopTraining Content

(eGovTube, Rural eGov

Observatory)

Share Scenarios

Pilot Implementation in Real Life Setting

Feedback and

Adaptation

Users and their needs

Living Labs &Workshops

Scenarios of Use developed

Acquiring a grant for a new farmer Registering a business Issuing an operational license for

manufacturing companies Declaring a work accident Modeling public authorities services to

enrich the content of rural inclusion

Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Businesses

Documents

Transcript of Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Businesses