Measuring administrative burdensthe Dutch case

Milan Jansen

13 June 2008

Dutch programme on AB Citizens

Administrative burdens for citizens (since 2003):

– Reduction of the burdens relating to top ten annoyances of citizens (problems with appeals, no once of date, difficulties with getting a ID-document, etc.)

– Target of 25% less between 2003-2007– Quality of governmental services rated at least a 7

Definition of AB

Definition of administrative burdens:AB Citizen comprises the costs incurred by citizens in complying with information obligations ensuing from government regulations. It includes both compliance with information obligations and the exercise of rights.

Examples:Information obligations Rights No AB

ID-card Social benefit Criminal Law / fine

Tax form Voting Fee

Building permit Personal budget Compliance costs

Measuring AB citizens (1)

Standard Cost Model for Citizens (SCMC) measures in:

– Time in hours (T)– Out-of-pocket costs (e.g. notary, travel costs, stamps in

Euros (C)– Quantity (Q) – number of people affected by the AB

AB Citizens = TxQ and CxQ People find time more burdensome than costs (in

Euros)

Measuring AB citizens (2)

The total of AB citizens is:

Information obligations

Activities

Legislation

Measuring administrative burdens (3)

Example of a SCMC (excel spreadsheet)Legislation

Obligation Administrative burden

Art. ActivityTarget group

Own time External cost

Time (T) Tariff Q Cost (C)

Legislation

Administrative burden International origin

Quantity T x Q C x Q A B C

Measuring administrative burdens (4)

Application for PGB Hours €

Medical indication 1 30/60

Application PGB:

Agreement with “insurance company” 26/60 0,39

Option 1 – Agreement with 1 social workers 16/60 0,39

Option 2 – Agreement with several social workers 30/60 0,39

Option 1 - Administration PGB 1 social worker 7 0,39

Option 2 - Administration PGB several social workers 81 0,78

Total option 1 9 12/60

Total option 2 83 26/60

Performing a baseline measurement

Manual on baseline measurement and definitions Independent research organizations Interviews with citizens and experts Panels Standard activities Interest groups:

– For each baseline measurement– General Commission AB Citizens

Types measurements

Baseline measurements Ex ante and ex post

– Reduction proposals– Change of legislation

Experiences

Definition of AB– Not always recognizable for citizens– Quality of service, waiting times, fees, etc.

Experiences with the SCMC:– Insight in high impact services– Reduction possibilities– Profiles

Example of a profile

SOP

H

I

E

Contact

Programme on reducing administrative burdens for citizens

Peter Rem

peter.rem@minbzk.nl

Tel: + 31 70 426 74 87

Milan Jansen

milan.jansen@minbzk.nl

Tel: + 31 70 426 81 71