Run Safer: Leveraging the Enterprise for Response and...

Anthony McKinney Ross Comstock SAP Direct Relief International

Run Safer: Leveraging the Enterprise for Response and Recovery

http://www.directrelief.org/Index.aspx�

© 2011 SAP AG. All rights reserved. 2

SAP Today

53,800+ SAP employees worldwide

120 countries

25 industries

37 languages

75 country offices

1,200+ services partners worldwide


Leading Companies Trust Our Industry Expertise

Services

Consumer Industries

Trading Industries

Financial Services

Life Sciences Discrete Manufacturing

Public Services

http://www.veritas.com/us/partners/vplus-strategic/ibm/images/logo-ibm.gif�

http://timesofindia.indiatimes.com/�

http://de.pg.com/index.shtml�

http://www.nasa.gov/�

http://www.e-coop.it/portalWeb/coop.portal?_nfpb=true&collabora_1_actionOverride=/portlets/collabora/user/Content/topicsView&collabora_1compoze_discussion_user_topic_sort_by=3&collabora_1compoze_discussion_user_pageno=1&collabora_1compoze_discussion_forum_id=207916885289273611&collabora_1compoze_discussion_user_topic_sort_order=1�

http://upload.wikimedia.org/wikipedia/commons/archive/f/fa/20060814134630!United_States_Department_of_the_Army_Seal.svg�


PrivateSector

E M E R G E N C Y S I T U A T I O N S

VolunteerOrganizations

Own Region National Gov’t

EMERGENCY SUPPORT and RESOURCES

NeighboringRegion International

Organizations

Charities

Director

REGION

EMERGENCY OPERATIONS CENTER (EOC)

PUBLIC SAFETY

AMBULANCE

BUSINESS

CRITICAL INFRASTRUCTURE

HEALTH

PrivateSector

E M E R G E N C Y S I T U A T I O N S

VolunteerOrganizations

Own Region National Gov’t

EMERGENCY SUPPORT and RESOURCES

NeighboringRegion International

Organizations

Charities

Director

REGIONREGION


PUBLIC SAFETY

AMBULANCE

AMBULANCE

AMBULANCE

AMBULANCE

BUSINESS


HEALTH

Emergency Management – Ad Hoc efforts with stakeholders limit efficient response and recovery

Incomplete Emergency Management Picture Silos of data, structures &

processes

Ineffective resource/ asset management Disconnected agency

resources, and visibility

Disjointed stakeholder coordination/ capabilities Shortfalls cascade to crises Unclear interdependencies

Recovery and Reconstruction delays Poor management/ co-

ordination of recovery programs

© 2011 SAP AG. All rights reserved. 5 EMERGENCIES & DISASTERS

Emergency Management integrated across the enterprise for greater preparedness and resilience

EMERGENCY SUPPORT AND RESOURCES

EMERGENCY SITUATIONS

Director


Private Sector

Volunteer Organizations

Own Region National Gov’t Neighboring

Regions International Organizations

Charities

PUBLIC SAFETY

BUSINESS


HEALTH

RETURN TO NORMALCY

Rapid, Flexible & Adaptive Response Accelerated

mobilization of assets

Accountable/ Effective Recovery Interconnected

processes and integrated funding vehicles

Integrated planning and preparation cross agency

Integrated risk & threat management

Situational Awareness Known status Real-time analysis

Ross Comstock Direct of Information Technology

Run Better: Using commercial-grade technology to improve humanitarian aid


Direct Relief International Today

57 employees worldwide

1948 year founded

72 countries supported in recent years

5629 aid shipments in 2010

59 million in aid to Haiti in 2010

1.5 billion in aid provided since 2000


Leverage: $1 helps us to provide more than $25 in medical aid

Strong Partners

Serious Impact


Challenge: Operate Better

Surge Capacity Lessons from Indian Ocean Tsunami and Hurricane Katrina

Technology for a Purpose Integrated/Modular: FM, GM, MM, IM, WM, SD, GRC, CRM, BI, EP Scalable: Factor of 10 Backbone: Business Processes

We “Practice” Every Day Ongoing Support to 50 States and 70+ Countries 365 Days/Year Helps us be Ready for Disasters Before (Preparedness) During (Response) After (Recovery)


Challenge: Decide Better

A Common Problem Urgency of Disaster + Lack of Information = Misfires

Build Knowledge Base Surveys and Profiling Third-Party Data Data Warehouse Business Intelligence

Identify Those Most in Need Social Vulnerability Index (SoVI) SAP and ESRI ArcGIS


Challenge: Collaborate Better

The Direct Relief Network An Online Community for • Hospitals and Clinics • Public Health Departments/MOH • Medical Product Manufacturers • Medical Professionals

Part of the Solution Part of a Larger Response: Food, Water, Shelter, and Medical Services Interoperability Be Easy to Work With

Transparency A live picture of Direct Relief – before, during and after disasters, and our ongoing support


Challenge: Adapt Better

Each Disaster is Different Interaction of natural environment, built environment, and demographics

An Agile Framework Add Products Add Facilities Add Partners Add Programs

Continuous Improvement Business Process Improvement After Action Reviews (AAR) Apply Lean and Six Sigma


SAP HELPS DIRECT RELIEF RUN BETTER


SAP HELPS DIRECT RELIEF RUN BETTER

WHEN DIRECT RELIEF RUNS BETTER WE HELP MORE PEOPLE


SAP helps companies to run, grow and transform their business as they evolve into multi industry value chains

SAP Innovations enable business transformation

“Best-Run Businesses”

On Device

IT Value

Busi

ness

Val

ue

Point Solutions Networked Solutions

Monolithic Solutions

On Demand

On Premise Orc

hest

ratio

n

In-Memory Computing

Mobility On-Demand Business Analytics

Business value “End to end” processes for multi industry value chains combining horizontal and industry specific solutions

■ Collaborate better with internal stakeholders and external partners

■ Adapt better to changing business environment and changing needs of customers

■ Decide better on where to invest strategically ■ Operate better to be as efficient as possible

IT value Orchestration across on premise, on demand and on device provides an IT platform which is:

■ Flexible ■ Secure ■ Scalable ■ Cost efficient maintenance in the long run

Thank You!

Contact Information: Anthony McKinney Ross Comstock Senior Director, Public Sector Director of Information Technology 1300 Pennsylvania Ave NW, DC Direct Relief International 202 413 7724 [email protected]

mailto:[email protected]�

Appendix

http://www.directrelief.org/Index.aspx�


Successful public sector organizations . . .

Achieve positive policy, program, and operational performance

Improving fiscal stability, accountability, and growth

Coordinating law enforcement, social, tax, and citizen services

Ensure safer citizens and communities

Having immediate visibility to information from multiple sources

Make informed real-time assessments and decisions

effectively manage programs and policies effectively to enhance the stability and quality of life with responsive citizen-centric services.

They do it by…


Successful public safety & security agencies help their communities to…

RUN SAFER They do this by enabling and delivering…

■ Greater preparedness & better prevention ■ Enhanced service delivery & responsiveness ■ Improved safety & security outcomes Which means: ■ More lives saved, less people injured & improved quality of life ■ Reduction in crime, terrorism, accidents & safety incidents ■ Minimizing impacts of disasters & emergencies on the community ■ Resources & services are optimized, coordinated & aligned with strategy


Innovation without Disruption SAP’s Product Roadmap

ON DEVICE

ON DEMAND

ON PREMISE

TECHNOLOGY

OR

CH

ESTR

ATI

ON


Integrated Incident and Emergency Management - real-time view, allocation and reporting of assets

Integrated planning and preparation cross agency threat and risk

management

Situational awareness GIS geospatial collaboration

Rapid response and positioning of assets Deploy typed assets based

on predictive needs

Adaptive /accountable recovery disburse manage &

reconcile contracts

City of Edmonton – New Call Center Drives Integrated Operations and Better Citizen Satisfaction

Challenges and Opportunities Consolidate multiple call centers to cut

down on costs Provide better service to citizens Gain visibility into resource utilization

Objective Enhance efficiencies and improve citizen service by consolidating call centers and establishing a 311 phone service

Implementation Highlights Utilized SAP Ramp-Up for early

adoption of the SAP Customer Relationship Management application

Managed own implementation with SAP Ramp-Up team members

Why SAP Increase value add of investment in

SAP® software Integration across key business

processes Access to new functionality quickly

through the SAP Ramp-Up program

Benefits Increased opportunity to improve

bottom line by consolidating multiple call centers

Enhanced tracking of citizen inquiries and concerns

Enhanced reporting of services

City of Edmonton Location: Edmonton, Canada Industry: Public sector Products and services: Municipal

government Revenue: CAD 1 billion Employees: 10,000 Web site: www.edmonton.ca SAP® solutions and services: Running an

interaction center with SAP Customer Relationship Management application

Implementation partner: SAP Consulting

“SAP CRM has enabled us to provide our citizens with easier access to services at their convenience and receive accurate, timely, and quality information without delay.” Chris Moore CIO City of Edmonton

QUICK FACTS

Customer Success Story: Direct Relief International

http://www.sap-tv.com/6826�

http://www.directrelief.org/Flash/Haiti_Aid_Distribution/Index.html�

http://www.sap-tv.com/6826�

Run Safer: Leveraging the Enterprise for Response and...

Documents

Transcript of Run Safer: Leveraging the Enterprise for Response and...