Our Approach to Systems Selection & Implementation

The Technology Challenge

Business growth requires operational

excellence

The technology marketplace is

complex, crowded, and fragmented

Implementation is difficult and industry-

wide success rates are surprisingly low

All operating improvements

require enabling technology

Selection and planning are more important than ever

Choosing systems that will support your goals now and scale and evolve with your business1

Creating internal expertise and ownership for critical systems so they can be sustained and improved over time2

Managing disciplined implementations to deliver the expected value3

ImplementAssess Select

• Assess org structure, skills, and culture

• Define success criteria from employee perspective

The RCG Approach

Org and People Define Requirements

Design

Analysis and Demos

Project Management

Processes & Systems

• Recommend changes to structure, skill gaps to fill, and updated role definitions

• Assess business process maturity

• Perform technical assessment of current systems (ERP, CRM, POS, Accounting, Reporting, Manufacturing Execution, etc.)

• Recommend process changes, related system changes, and define scope of new or replacement technology

• Perform due diligence on available options

• Educate staff on selection process and how to make the decision

• Hold demos and discovery sessions with short list of vendors; calculate cost/benefit

• Select new system(s), negotiate with vendor

• Define roles for staff

• Hire outside skills needed for implementation

• Define schedule, milestones, and tasks

• Manage end-to-end implementation including design, test, rollout, and support

• Define key business requirements

• Confirm user priorities and interface preferences

• Document and agree to software and vendor selection criteria

• Define detailed business requirements

• Document processes, data models, and technical architecture

• Work with vendor to reconcile design with software capabilities and define gaps

Select

14

2 35

Set the right goals

Involve and prepare your people

Choose the right tools

Be disciplined with implementation

Take a structured approach to support

• Align to company strategy

• Prioritize key business requirements

• Iterative and

achievable – don’t “boil the ocean”

• Buy-in from all key stakeholders

• Closely monitor tasks and schedule

• Keep everyone close to the process with regular check-ins

• Issues will arise – look for

solutions, not blame

• Always keep the system’s strategic impact at the forefront

• Have your employees set the selection criteria

• Key employees should provide input to analysis

• Set ownership for

implementation and ongoing success

• Have end-users test during implementation

• Stay in touch with users and quickly react to issues until solution is stable

• Don’t be afraid to adjust the solution once in production

• Measure and monitor

adoption of the new systems

• Don’t lose momentum – keep implementing!

Five Keys to Successful Technology Projects

• Easy-to-use so people will adopt them

• Ensure compatibility with existing systems and future goals

• Built for long-term

success, not fixing a short-term problem

• Don’t be afraid to build instead of buy if benefits are clearly defined

Our CredentialsLed process transformation, software selection, and implementation projects at every level of business – Fortune 500s, mid-sized, and small businesses

Advised Fortune 500 executives, family-run business owners, and founders on growth plans, operational improvement projects, and technology strategy & implementation

Delivered millions of dollars in operating savings and technology savings, with over $100M of projects delivered on-time and within budget

Construction Life Sciences Broadcast Manufacturing Franchising HospitalityReal Estate Publishing

Clie

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Indu

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High-tech

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(203) 539-1724

info@ronanconsultinggroup.com

www.ronanconsultinggroup.com