Roles and Duties of Service CAH II 3.01 Rebecca Benners, Instructor.
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Transcript of Roles and Duties of Service CAH II 3.01 Rebecca Benners, Instructor.
Roles and Duties of Service
CAH II 3.01Rebecca Benners,
Instructor
Front of the House Staff1. Host – greets customers,
tracks reservations and waiting lists, seats guests, takes care of special needs for guests such as a booster seat or a Braille menu.
• 2.Server – represent the food service operation, sell the menu through up-selling and recommendations, serve customers, and receive payment for meal
Front of the House Staff• 3. Busser – keeps service station
stocked with supplies, removes dishes from tables, serves bread and water to customers, refills water.
• 4. Cashier – must correctly record the bill, receive proper payment, thank customers for their payment, and do suggestive selling of additional items that may be offered (mints, etc).
Service Skills1. Positive attitude –
resolve issues in a positive and friendly manner and willingness to please the customer.
2. Personal attire – have a proper fitting uniform (not too small or too large), be clean head to toe, and remove excess jewelry
3. Personal hygiene – keep hair out of your face, keep hands and fingernails clean, use deodorant and brush you teeth, and don’t put on heavy scents.
Service Skills• 5. Communication and
teamwork – Use appropriate verbal and non verbal communication to express what you need to say in a polite way. Help and allow your self to be helped by co-workers in order to have a success experience.
• 4. Personal health – exercise, eat right, and take time to do things for your mental and emotional health.
Service Skills6. Job knowledge – have a full
understanding of • (1) interactions with customers, • (2) dining room equipment, • (3) menu selections, • (4) how to take an order, • (5) beverage service, • (6) serving and clearing
techniques, • (7) how to write and compute
guest checks, • (8) how to present a check and
collect payment, • (9), how to manage time wisely
• 7. Time and motion – taking care of the most tasks at one time conserve time and motion (like delivering all your checks to your tables at once)
Types of dining• 1. Casual – family style,
neighborhood establishments, grills and buffets, vending machines
• 2. Fine – elegant décor with sophisticated meals
• 3. Quick service – food courts, and fast food
• 4. Theme – recreate another place or time with specific memorabilia or decorations