Roger. Wilco. - VUMC · 2020. 1. 7. · "Phone anxiety affects over half of UK office workers"....
Transcript of Roger. Wilco. - VUMC · 2020. 1. 7. · "Phone anxiety affects over half of UK office workers"....
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Roger. Wilco.
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channel
feedback
encode decode
What Is Communication?
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https://www.jointcommission.org/assets/1/23/jconline_April_29_15.pdfLee A, Mills PD, Neily J, Hemphill RR. “Root cause analysis of serious adverse events among older patients in the Veterans Health Administration”. Jt Comm J Qual Patient Saf. 2014 Jun;40(6):253-62.https://www.rmf.harvard.edu/Malpractice-Data/Annual-Benchmark-Reports/Risks-in-Communication-Failures
Communication Problems Are Serious
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http://www.mas.org.uk/uploads/artlib/talking-about-my-generation-exploring-the-benefits-engagement-challenge.pdfhttps://www.pewresearch.org/fact-tank/2018/04/11/millennials-largest-generation-us-labor-force/
Generational Communication Styles
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"Phone anxiety affects over half of UK office workers". Face for Business. 2019-05-03.https://stickybranding.com/wp-content/uploads/2014/09/SBQ-MillennialsDontCall.jpg
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Multiple sclerosis ?Morphine sulfate?Mitral stenosis?
CT Scan ?Chest tube?CT surgery ?
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Identify the chasms
Make pathways explicit
Practice direct communication
Call to Action