START

WINWIN

Game-changing brighter approach to business travel

RESTANDSLEEP

HOTEL

ZZZZZZZZ

MOVE 1 SPACE

RESTANDSLEEP

HOTEL

ZZZZZZZZ

MOVE 1 SPACE

Be ever ready to adapt and embrace change

ALWAYSBE AGILE

Transactionfee

MI

Technology

Data Insights

Supplier Relations

Account Management

FOCUS ONMORE THANJUSTFEES

TAXI

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ZEROING INON COST

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DON’TCONSIDERCULTURE

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TECHNOLOGYONLYNDC

BRIGHTERBONUS

Roll again!

BRIGHTERBONUS

Roll again!

SEARCHFLIGHTS

GO

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

LEAN INTO TECH

A

B

C

D

ROUTE

FIND THEPERFECTPARTNER AB

You must be ready for any opportunity, anywhere in the world

BE AGLOBALPLAYER

To stay ahead,put yourtravellersfirst

PUT YOURPEOPLEBEFOREPRICE

GYM

SHOPS

TOWN

TAXI

Rewriting the rules of business travel

4 Players15

Clarity: Change The Game Report

2

Redefine the rules of engagement and make business travel a winning way for your organisation to become more competitive, productive and profitable.

Clarity: Change The Game Report

3

START

WINWIN

Game-changing brighter approach to business travel

RESTANDSLEEP

HOTEL

ZZZZZZZZ

MOVE 1 SPACE

RESTANDSLEEP

HOTEL

ZZZZZZZZ

MOVE 1 SPACE

Be ever ready to adapt and embrace change

ALWAYSBE AGILE

Transactionfee

MI

Technology

Data Insights

Supplier Relations

Account Management

FOCUS ONMORE THANJUSTFEES

TAXI

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BACK 2

BACK 2

ZEROING INON COST

FOCUS JUSTON FEES

BACK 2

DON’TCONSIDERCULTURE

BACK 2

NO TO NDC

BACK 2

TECHNOLOGYONLY

NDC

BRIGHTERBONUS

Roll again!

BRIGHTERBONUS

Roll again!

SEARCHFLIGHTS

GO

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

LEAN INTO TECH

A

B

C

D

ROUTE

FIND THEPERFECTPARTNER A B

You must be ready for any opportunity, anywhere in the world

BE AGLOBALPLAYER

To stay ahead,put yourtravellersfirst

PUT YOURPEOPLEBEFOREPRICE

GYM

SHOPS

TOWN

TAXI

The new objective for business travel is no longer simply the pursuit of the lowest fares and rates.

Modern business travel procurement requires players to take a more strategic view. Changing the game means looking at the bigger picture to identify how well-managed travel can maximise productivity, limit risk and add real value to the business.

OBJECTIVE OF GAME From transactional to transformational

Change the game and all players can win

The right moves will accelerate your progress

To win the game every player must start at the beginning

Beware of decisions that will set you back

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Clarity: Change The Game Report

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Modern procurement plays a pro-active role in business travel from the outset.

If you’re a Procurement Professional you need to look at how travel provision and policies impact the wider organisation; the effect on employee welfare, retention and optimisation.

You’ll progress quicker, and more successfully, in ‘the game’ by working closely with the Travel Management Company.

Travel Managements Companies play many roles and possess a number of special skills, including expert knowledge, data analysis, MI, behavioural insights. They also have access to the latest travel technology. A winning business travel programme needs to utilise all of these skills.

A TMC can also operate globally (across the board), even in the most remote territories.

As a travel booker you have a lot to play for; you need to think about your supplier relationships, available offers and the most cost-effective itineraries, all balanced with the needs of the traveller and the most effective, productive outcome for the business. On top of that you have to manage your own time too, trafficking bookings as quickly and efficiently as possible.

It seems obvious, yet it’s often overlooked - Business Travel is all about the traveller. The aim of all players is to enable travellers (employees) to consistently perform at the top of their game.

The Procurement Professional

The Travel Management Company

The Travel Booker

The Traveller

PLAYERS Business Travel is a multi-player game. Each player may have different roles, but by working together they can achieve the ultimate objective of creating value for the business and ensuring the safety and wellbeing of travellers.

PARIS

Clarity: Change The Game Report

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TravelProgramme

Procurement Operations

Implementation Account Management

WINWIN

PLAYING AS A TEAMBusiness Travel is a team game. Everyone must play their part and bring their unique set of skills to the table.

A winning travel programme is multi-faceted. It cannot be achieved by focusing on fees alone.

From procurement through to implementation and on-going operations, key players must work together to plan and execute a strategy that will drive a business forward and contribute to its on-going success.

Clarity: Change The Game Report

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RULES How to change the game. And win.

A winning travel programme cannot be achieved in isolation, or simply by following the path of the lowest priced TMC. It’s about finding and working as a team with the right partner.

A TMC isn’t just a service provider, it’s your pro-active commercial partner. The more you understand, trust and get along with each other the more value you can deliver for your organisation.

That’s why cultural fit is just as important as financials.

A TMC’s workspace can reveal just as much as a spreadsheet. Visit their offices, meet their teams, take time to get to know them – they’re the people you’ll be dealing with on a daily basis.

Find the perfect partner

A B

Transactionfee

MI

Technology

Data Insights

Supplier Relations

Account Management

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Clarity: Change The Game Report

The ‘price berg’ shows that the transaction

fee is just the tip of the iceberg.

Looking for the lowest transaction fee can seem like a quick win, especially from a procurement perspective. But to play the long-game, you need to shift your focus to the other side of the equation – your travel spend.

Remember, reducing travel spend is your ultimate goal.

Achieving that goal requires expert account management, well-developed supplier relationships, state-of-the art technology and intelligent data driven MI.

It’s the team and technology behind the transaction fee that will ultimately improve your bottom line.

Focus on more than just the fees

Clarity: Change The Game Report

8

From technology to politics and the economy, today’s pace of change is unparalleled. These changes can impact your operations, but also unlock new opportunities. So you need to remain agile, ready to adapt (and adopt) at a moment’s notice.

That means working with a business travel partner who can not only react rapidly to changes but can anticipate those changes; using insight and innovation to stay one step ahead of the game – and the competition.

Always be agile Be ever ready to adapt and embrace change

Clarity: Change The Game Report

9

GYM

SHOPS

TOWN

TAXI

Ultimately the success of any organisation relies on attracting and retaining the best people and enabling them to be the best that they can be.

Business travel is a key component in all three: attraction, retention, enablement.

Focusing solely on price, without considering the safety, wellbeing and job satisfaction of the traveller will, ultimately, have a negative impact on the business.

Zeroing in on cost, is a zero-sum game.

Change the game by viewing business travel as a positive enabler; an opportunity to empower and get the best from employees - and help create a culture that will attract and retain the best talent.

Put your people before priceTo stay ahead, put your travellers first

Clarity: Change The Game Report

10

Lean in to techTechnology offers more than a simple, time-saving tool.

Embraced and fully utilised it will unlock unique insights on traveller behaviour, ROI and enable continuous optimisation of your travel programme - for greater cost efficiency and effectiveness.

Befriend your big brother…

Understandably, tracking technology can make employees feel uneasy. No one likes to feel Big Brother is watching them. At least not all the time. But if travelling alone, in a potentially volatile area, it can be comforting to know someone’s got your back.

Enabling your travellers to control their location sharing changes the technology from an intrusion, to a trusted companion.

SEARCHFLIGHTS

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JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

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Clarity: Change The Game Report

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Today every organisation can be a global player.

So, you need to be ready to seize that opportunity the moment it arises. A TMC with a global network will ensure you can be anywhere you need to be at a moment’s notice:

streamlining administration and logistics across multiple territories, and ensuring travellers are safe and secure wherever they are.

Be a global playerYou must be ready for any opportunity, anywhere in the world

Clarity: Change The Game Report

12

PLAYING THE LONG GAME A win-win strategy

When relocating a workforce for an extended period, forward planning is key.

The longer people are away from home, the more you need to address every aspect of their stay; attending to every detail. Details that won’t just make their time away more pleasurable, but make their time more productive, and restful – so they can focus on the job in hand.

How Clarity changed the game for a leading UK construction companyA leading UK construction company asked Clarity to provide temporary accommodation for a team of engineers, working around-the-clock, on a complex operation over a 3 month period.

Usual construction project criteria applied: the hotel needed to be within 30 minutes’ drive from the site, with no height restricted parking for commercial vehicles.

However, the length of stay and potential impact on team performance required a hotel that catered for the workforce’s needs as much as the logistical demands of the project.

This included on-site leisure facilities and catering that could provide time-shifted meal options; for example, serving breakfast menus in the evening for workers starting a shift and dinner in the mornings, for those returning from a night’s work.

These were secured at a well-located hotel.

Further analyses and consultation, to ensure the workers’ stay was as productive and stress-free as possible, revealed one thing that had not been considered… laundry.

Consulting the workforce revealed that access to independent laundry facilities had a big impact on their time and wellbeing – giving them more control of their environment.

So, Clarity worked with the hotel to convert a bedroom into a fully functioning, self-service laundry.

Creating the right long-term environment ensured the workforce were well-rested, motivated and focused on the project in hand - which was delivered on time and on budget.

Z Z ZMax

30Mins

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Leveraging the long game

Working in partnership with the hotel from the outset, to meet the client’s needs enabled Clarity to enter a long-term consultation period to negotiate the best possible rates.

Resulting in savings in excess of

£100,000

Clarity: Change The Game Report

13

Start nowFor a brighter approach to business travel

START

WINWIN

Game-changing brighter approach to business travel

RESTANDSLEEP

HOTEL

ZZZZZZZZ

MOVE 1 SPACE

RESTANDSLEEP

HOTEL

ZZZZZZZZ

MOVE 1 SPACE

Be ever ready to adapt and embrace change

ALWAYSBE AGILE

Transactionfee

MI

Technology

Data Insights

Supplier Relations

Account Management

FOCUS ONMORE THANJUSTFEES

TAXI

2 3 4 5 67

8121314

151716

2728

29

43

11 10 9

18 19 2021

2226 25 24 23

30 31 32 3335

364142 40 39 38 37

44 45 46 47 48

1

34

49

BACK 2

BACK 2

ZEROING INON COST

FOCUS JUSTON FEES

BACK 2

DON’TCONSIDERCULTURE

BACK 2

NO TO NDC

BACK 2

TECHNOLOGYONLY

NDC

BRIGHTERBONUS

Roll again!

BRIGHTERBONUS

Roll again!

SEARCHFLIGHTS

GO

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

LEAN INTO TECH

A

B

C

D

ROUTE

FIND THEPERFECTPARTNER A B

You must be ready for any opportunity, anywhere in the world

BE AGLOBALPLAYER

To stay ahead,put yourtravellersfirst

PUT YOURPEOPLEBEFOREPRICE

GYM

SHOPS

TOWN

TAXI

If you’re ready to change the game and take a brighter approach to business travel we can help.Get in touch: salessupport@claritybt.com

claritybusinesstravel.com