Retailer Handbook 2017-2018

Facts and Figures Residing in the heart of Logan, Logan Central Plaza is situated 25kms south of the Brisbane CBD. The centre is positioned as a sub-regional convenience based centre with a GLA of 16,851m², anchored by Coles Supermarket and Kmart all on a one level fully enclosed, air-conditioned mall. The centre also has 63 specialty retailers including high profile tenants such as Medicare, Commonwealth Bank, Suncorp Metway, Bank of QLD, Westpac, True Value Hardware and Dick Smith Electronics, Millers and Crossroads. The Centre was originally built in 1978, and was purchased by Yu Feng and Yuan Chieh in 1994 during which the centre underwent a redevelopment with the introduction of a Food Court and an additional eight (8) tenants.

The taxi rank and bus stop are all conveniently located on the Centre’s doorstep. Customer facilities at Logan Central Plaza include the free wheelchair hire, Justice of the Peace service, plus a lost property department. Fully equipped parents rooms are available in the Centre, together with disabled and Parents with Prams parking.

The primary and secondary trade area consists of over 27,639 homes with a total population of approximately 86,629 people.

A ACCIDENTS/INJURIES All accidents and injures which occur within the common areas of the property must be reported to Centre Management immediately on 3208 0988. Accidents, which occur in a specific store, are the responsibility of that store, and should still be reported to Centre Management as soon as practical. AFTER HOURS ACCESS Should a tenant require access after hours, contact Centre Management during office hours or security on 0418 114 490 after hours. In most instances the on duty Security Officer will request that the tenant meet them at an agreed location. AFTER HOURS AND HEAD OFFICE CONTACTS Centre Management requires after hours contacts in case of an emergency and all head office contacts for general day to day business. We request all new stores complete the Tenancy Information Details form “Annexure F”, in the back of this handbook and return it to Centre Management as soon as possible. AIR CONDITIONING The air conditioning system is designed to maintain your store in a “comfort zone”. Should you experience any Air Conditioning problems please report them to Centre Management and we will co-ordinate a Maintenance staff member or our air conditioning contractor to rectify the problem.

B BUS STOPS / SERVICES Bus timetables are available from Jim Chalmers Office.

C CASUAL LEASING Lee-Anne Parkinson is the Casual Leasing Manager and coordinates the casual leasing of 18 centres in the Retail First portfolio. Le-Anne can be contacted during office hours on 3310 8866. CENTRE CLEANING The current cleaning contractor is Trident Cleaning services. Remember these people have a very difficult job so let’s all assist them wherever possible and ensure all rubbish goes in the appropriate area. Should you have any complaints or compliments, please ensure they are addressed with Centre Management during business hours. Report all spills to Centre Management, Cleaning or Security.

CENTRE LOGO USE Should any retailer wish to use the Logan Central Plaza logo in any advertising, prior approval must be received from the Marketing Department. CENTRE MANAGEMENT Centre Management is located above the Centre Court. Centre Manager Miles Martin Marketing Manager Kylie Elliot Operations Manager Kevin Smith Administration Manager Wynn Buthmann Centre Sectary Lenore McCallum Telephone: (07) 3208 0988 Fax: (07) 3808 1607 Office Hours: Monday to Friday 8.30am – 5.30pm Saturday CLOSED (contact Security 0418 114 490) Sunday CLOSED (contact Security 0418 114 490) Street Address: 38-74 Wembley Road LOGAN CENTRAL Q 4114

Postal Address: PO Box 123, WOODRIDGE QLD 4114

Email Address: logancentralplaza@retailfirst.com.au

CENTRE RULES AND REGULATIONS Enclosed for your information as "Annexure A" are the current centre rules and regulations, which are incorporated in your lease. All these items must be adhered to.

D

DISABLED CAR PARKS Disabled car parking bays are located close to our main exits and entrances.

E ELECTRICAL FAULTS In all cases of major electrical faults, the problem must be reported to the Centre Management Office so that the Operations Manager can check the cause.

EMERGENCY PHONE NUMBERS Fire, Police and Ambulance Phone : 000 (Emergency only) Centre Management Phone : 3208 0988 Trident Security Phone: 0418 114 490 Woodridge/Kingston Police Beat Phone: 0418 190 306 Logan Police Station Phone: 3826 1888 Police Communications Room Phone: 3807 7770 Woodridge Fire Station Phone: 3290 2309 Ambulance Phone: 3808 5674 EMERGENCY PROCEDURES Further emergency procedures are available in the Emergency Control Procedures Handbook; simply contact Centre Management for a copy.

F FIRE EXITS, CORRIDORS AND PASSAGEWAYS If a fire exit is restricted by any item the Queensland Fire and Rescue Service legislation allows for the offender to be fined. There are 7 (seven) fire exits in the Centre; including the three main entries (refer to Annexure B for Centre map). These areas must be kept clear at all times.

H HAWKING / CANVASSING Retailers and their staff should take note and report unacceptable behaviour by youths and the public at large to either the Police or Centre Management. Centre Management is to be contacted with respect to hawkers or persons “selling” in the Centre outside of nominated casual leasing sites.

I INSURANCE Your lease outlines your insurance responsibilities and requires that Yu Feng Pty Ltd and Yuan Chieh Pty Ltd as Lessor’s and Retail First Pty Limited as managing agent to be indemnified against loss or liability. You must include the following in your insurance over.

Public Risk/Liability – providing a minimum of $10 million in both the Lessee and Lessor’s name and Retail first Pty Limited.

Prior to commencement of trade, you are required to provide Centre Management with copies of your original policy or certificate verifying the currency of the above insurance. Within 30 days of each anniversary of your insurance policy, you are required to supply Centre Management with a certificate showing insurance cover and the currency of insurance as per the lease requirements.

L LEASE LINES A store’s lease line is generally identified as being the front door/roller shutter, inside of which is the ‘leased area’. Due to public liability risks, retailers cannot display stock beyond their lease line unless under a casual leasing agreement approved by Centre Management. LOST AND FOUND PROPERTY All found items are to be presented to Centre Management or security to ensure an up to date log is kept of such property. LOST OR FOUND CHILDREN If a lost child is brought to your attention or a guardian asks for assistance in locating a lost child, please contact Centre Management immediately. Security will then be notified, and an attempt to locate either the lost child or guardian will be undertaken.

M MAINTENANCE AND REPAIRS Maintenance and repairs of retailers’ premises are the responsibility of the retailer. Specifically, store windows must be kept in a clean and safe condition at all times. Replacement of broken windows should be treated as a priority. Recommended contractor details can be supplied upon request. MEDIA Retailers and their staff are not authorised to communicate in writing or verbally with news media on behalf of Centre Management regarding any incident, event or issue concerning Logan Central Plaza.

MONTHLY SALES FIGURES Should you be required to provide Monthly Sale Figures under the terms of your lease, we request you please complete the form provided with your monthly tax invoice and return it to Centre Management by no later than the 7th of each month. MUSIC In-store music must be at a volume that does not interfere with other retailers in the Centre. Check that your music is also at a volume that is not audible from outside your premises. Check licensing arrangements as you may require a licence from APRA.

P PARENTS ROOMS The parent’s room is located opposite the female public toilet adjacent to the food court. PERMITTED USAGE Each lease has a detailed permitted use, which includes what type of business and services they may provide from their store. Permitted uses must be strictly adhered to. If you are unsure of your permitted use please check your lease or contact Centre Management. PEST CONTROL Contractors are employed by the Centre to keep the common areas free from pests and vermin. This service is provided quarterly. Pest control within your premises is your responsibility, and you may be required to provide evidence of pest control to Centre Management. PLUMBING If any retailer experiences a plumbing problem, it is the responsibility of that retailer to notify the plumber they would normally use. Before calling a plumber to work on your store's plumbing problem, contact Centre Management so we can determine whether the problem may affect other retailers in the Centre. If for any reason the water supply has to be temporarily turned off, Centre Management will attempt to co-ordinate a suitable time for all affected retailers. POSTERS/SIGNAGE – Please refer to Marketing Opportunities Booklet Centre signage for the display of Retailer signage on a rotational basis. Signage must be of a PROFESSIONAL standard and printed to a 30x40 inch poster size. Please contact the Marketing Manager if you would like to utilise these facilities to promote your store. A-Frame signage is not permitted at all due to public liability risks.

R RENT Rent Statements for the following month are issued to each retailer by approximately the 25th of the month. Payment must be made to the Centre Management office on the 1st of the month.

RENTAL PAYMENTS Rental Payments are due on the 1st of each month. There are various ways in which payments can be forwarded to Centre Management. All cheques must be made payable to Retail First Pty Ltd Trust Account Logan and may be delivered to reception at Centre Management or posted to;

Logan Central Plaza

PO Box 123, WOODRIDGE QLD 4114 Should you wish to pay via Electronic Funds Transfer (EFT) the funds are to be transferred into the following bank accounts: Account Name: Retail First Pty Ltd Trust Account Logan Bank: Commonwealth Bank Sunnybank QLD 4109 BSB: 064162 Account No: 10703301 Please send remittance advices to lmccallum@retailfirst.com.au

S SECURITY During office hours contact Centre Management on 3208 0988 or security can be contacted after hours. Remember, Security response will be as the situation dictates, so ensure that if it is a genuine emergency, advise the staff accordingly. SIGNAGE Store signage and ticketing must be of a professional standard. Handwritten signage is not permitted. It is your responsibility to ensure bulkhead signage is kept clean and fully operational at all times. SMOKING Retailers and Staff are not permitted to smoke at the Centre’s entrances, nor in front of stores that open onto the carpark. New laws are now in place and smoking is no longer permitted in any tenancy or within (5) five metres of a doorway or under a covered walkway, at any time. SPRUIKING Spruiking is at the discretion of Centre Management to ensure minimal disruption to surrounding stores and customers. Portable speakers and PA systems are not permitted for individual store use unless Centre Management is notified. Professional spruikers are often employed during Centre sales promotions and all retailers will be notified in advance to ensure maximum participation. STAFF PARKING To ensure the easiest and most convenient parking is available for our customers, staff are required to park in the designated Staff Carpark areas only. Please refer to Appendix C for a Centre map outlining the correct areas.

STAFF TOILETS Staff Toilets are provided for Centre Staff and Contractors only. Staff Entry is permitted by a key only and each tenancy should have one key. If you lose your Staff Toilet Key you will be required to pay for a new key to be cut, at the cost of $3.00. Female Staff toilets are located in the passageway between Shops 7 and 8 (Noni B and Ogenki Sushi). Male Staff Toilets are located in the passageway between Shops 9 and 10 (Paradise Chinese and Dollars & Sense)

T TELEPHONES Public telephones are located in the Rear Entry Corridor, outside Kmart and adjacent to Plaza Hot Bread. TRADING HOURS The trading hours for Logan Central Plaza retailers are as follows: Specialty Core Trading Hours: Monday, Tuesday, Wednesday & Friday 9.00am – 5.30pm Thursday 9.00am – 9.00pm Saturday 9.00am – 4.00pm Sunday 9.00am – 6.00pm* Coles & Kmart: Monday to Saturday 7.00am – 9.00pm Sunday 9.00am – 6.00pm *Stated trading hours on Sundays are non compulsory hours. Majors trading hours subject to change without notice. TRADING OUT Your lease states that all retailer’s property must be kept within their leased areas. Displays may be allowed to protrude beyond the leased area (maximum 1 ½ tiles) subject to the design of those particular items, the extent to which they protrude beyond the leased area and the public liability insurance must cover the lessee’s property outside of the area. Please contact Centre Management should you wish to have displays outside of the lease line. TROLLEYS Some retailers provide trolleys for their customer’s benefit. To maintain harmonious relationships within the centre, please respect this ownership and if a trolley is borrowed, please ensure it is returned to the owner immediately. A trolley containment system is operational within the Centre. Trolleys are not to be removed from the Centre for any reason.

W WASTE REMOVAL Waste removal is facilitated at the rear of the Centre. Cardboard/Paper – Dry Cardboard and paper ONLY is to be flattened and placed in the Cardboard Compactor. Plastic Bottles and Glass are to go in the Red Bins. General Bin – All other rubbish is to be deposited into the General Compactor Bin. Please do not leave items of rubbish on the ground surrounding the bin.

Oil/Grease - All Oil and Grease is to be disposed in the Black Drums located between the compactors bins. WHEELCHAIR HIRE Wheelchair hire is available at no cost to our customers. Please contact Centre Management on (07) 3208 0988 for bookings.

“Annexure A” – Centre Rules (Excerpt from lease) 1.1 Contact Point

The Tenant must give the Centre Manager a contact address and telephone number for the Tenant for all emergencies. The Tenant must keep the Owner up to date with any changes.

1.2 Security (a) The Tenant must do its best to protect the Premises against theft.

Security of the Premises is the Tenant’s responsibility. (b) The Owner may enter the Premises for any purposes concerning the

security of the Premises and/or the Centre. 1.3 Hours of opening and closing

(a) The usual trading hours of the Centre are: (i) the Core Trading Hours; and (ii) the extended hours that some tenants in the Centre (for

example the supermarket or other major tenants) regularly open for trade.

(b) The Owner may close off the Centre: (i) outside those usual trading hours; or (ii) as the law requires.

(c) The Owner must however open, and keep the Centre open, for a reasonable time both before and after the opening and closure of the shops within the Centre to allow tenants to carry out their usual before and after trading activities.

1.4 Advertising The Tenant must: (a) have the Owner’s consent before it uses any picture or likeness of the

Centre or the Premises for an advertisement (except as the Tenant’s address or place of business);

(b) not advertise (e.g. on displays, stationery, carry bags or food court utensils) in a manner which is (in the reasonable opinion of the Owner) offensive and/or not in the best interests of the Centre, its tenants and occupiers, and those using the Centre.

1.5 Music in the premises, spruiking (a) If the Tenant plays music, makes any sound using sound equipment or uses

a television, the Tenant must make sure the sound is not audible from outside the Premises.

(b) The Tenant may play “background recorded music” as long as the Tenant makes sure that it does not annoy any other tenants or people using the Centre.

(c) The Tenant may not spruik for trade from outside the Premises, or from inside the Premises where the spruiking is audible from outside the Premises.

1.6 No electronic games The Tenant must not install any electronic games, vending machines or similar equipment in the Premises unless that forms part of the usual operation of the Permitted Use.

1.7 Restrictions on food The Tenant must only prepare or cook food or drinks in areas intended for that purpose.

1.8 Services The Tenant is responsible for any charges that result from the Tenant and/or any of its staff customer’s contractors or persons otherwise within its control wrongly activating any of the emergency services to the Premises and/or the Centre (eg. smoke detectors, fire alarms).

1.9 No dangerous behaviour (a) The Tenant must not do anything in the Premises or the Centre that is

likely to create a dangerous situation. (b) The Tenant must promptly tell the Owner about any accident to, or

problem with, any services or facilities within the Centre that need repair especially if the Tenant is aware, or ought reasonably to be aware, that this may be a danger or risk to the Premises, the Centre or any person in the Centre.

1.10 Delivering goods and using trolleys (a) The Tenant must only use the delivery areas provided within the Common

Area for deliveries. (b) The Tenant must make sure that any trolley the Tenant uses for carrying

goods does not mark or damage the floor of the Centre and makes minimal noise.

(c) Major deliveries must generally not be received during the Core Trading Hours, where that will involve the items delivered passing through the main customer traffic areas within the Centre.

1.11 Car Parking (a) The Tenant must on reasonable request give the Owner the name, make

and registration number of each car owned or regularly used by: (i) the Tenant in connection with the Premises; and (ii) The Tenant’s employees who work at the Premises.

(b) This is so that the Owner can check if customer car parking spaces are being wrongly taken up by staff – an adequate number and the handy location of customer car parking spaces to the entrances to the Centre being in the interests of Owner and Tenant alike.

(c) The Owner may impose fines for breach of the car parking regulations. 1.12 Heavy Equipment

(a) The Tenant must get the Owner’s consent before the Tenant brings any unusually heavy equipment onto the Premises.

(b) The Owner may direct the routing, installation and location of the heavy equipment.

1.13 Elevator rules (a) The Owner may issue rules about use of elevators and other moving

platforms in the Centre. The Tenant must obey these rules at all times. (b) Bulk or quantity goods and equipment must only be moved in the goods

elevator. (c) If the Tenant wants to use an elevator (other than a goods elevator) or any

other moving platform when the Centre is closed, the Tenant must give the Owner at least 24 hours notice. The Owner will try to make the elevator available for the Tenant’s use. The Owner may charge the Tenant any costs and expenses that the Owner incurs (for example, overtime costs of the Owner’s employees).

1.14 Rubbish The Tenant must not burn any rubbish or any other material in the Premises or on any part of the Centre.

1.15 Loading dock (a) The Tenant must only use the loading dock for moving goods to or from the

Premises. Specifically, parking in the loading dock (even on a temporary basis by, for example, representatives) is prohibited.

(b) If the Owner asks, the Tenant must give the Owner the licence numbers of the Tenant’s or Tenant’s contractor’s vehicles regularly delivering to the Premises.

1.16 Fire Drills etc. The Tenant must comply with the Owner’s reasonable requirements relating to participation in fire drills and evacuation procedures.

1.17 Danger or risk to Centre (a) The Tenant must tell the Owner immediately if the Tenant becomes aware

of a risk or danger (e.g. a bomb threat or fire, liquid spill or leak) in any part of the Premises or the Centre.

(b) The Tenant must: (i) immediately obey any instructions given by the Owner, including

leaving the Premises if that risk or danger turns out to be real; and

(ii) in those circumstances obey the instructions of the police fire brigade or other emergency authority; and

(iii) not re-enter the Premises or the Centre until told by the appropriate emergency authority that it is safe to do so.

1.18 Pest Control The Tenant must have the Premises inspected by a reputable and experienced pest control inspector at least once a year, and implement the recommendations of the inspector as soon as is practicable.

“Annexure B” – Emergency Plan

“Annexure C” – Staff Parking

Allocated Staff Parking

“Annexure D” – Casual leasing